Rafael Lopez Gracia - Head of Retail Systems at BBVA Transformation Factory - Radical Customer-Centricity. Part 2

In the second part of the conversation with the leaders behind BBVA's award-winning mobile banking experience, Hendrik Deckers talks to Rafael Lopez Gracia, Head of Retail Systems at BBVA Transformation Factory. Rafael shares the technological and organisational background of the transformation that made BBVA's IT organisation fast, efficient and innovative.


Published on 16.04.2020

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