Radosław Maćkiewicz - CEO at COI - Empowering Citizens Through Digital Innovation

In this episode of the CIONET Podcast, Hendrik Deckers interviews Radosław Maćkiewicz, CEO of COI – Polish Centre for Information Technology, who is a nominee for the CIONET Awards 2026 (Applications & Architecture). Register here to find out who wins this prestigious title: https://www.cionet.com/events/cionet-awards-2026-part-1!  

Radosław unpacks Poland’s public-sector digital transformation—most visibly mObywatel (mCitizen), the national digital wallet and reflects on how COI:

  • Reorganized ~700 engineers into 46 cross-functional product teams
  • Shifted decisively to Agile with clear KPIs and product ownership
  • Elevated delivery quality using DORA metrics (and dramatically improved time to restore)
  • Boosted NPS from ~20 to 47 and raised app store ratings via continuous citizen feedback
  • Built API-first platforms and a reusable design system aligned with eIDAS 2.0
  • Drove adoption to ~11M mObywatel users with an ambition of 20M by 2035

Beyond tech, Radosław highlights the human side: emotional engagement, trust, and empowerment as the foundation for change—plus the importance of investing in the Product Owner role to keep ministries, market feedback, roadmaps, and support aligned.

Don’t miss the panel where Radosław will share his accomplishments: https://www.cionet.com/events/cionet-awards-2026-part-1!  

Published on 29.05.2025



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