Inge Opreel - CIO - FARYS: Co-Innovating the Smart Water Enterprise

How do you manage 30 million data points a day while driving a massive digital transformation? 💧📊

For Inge Opreel, CIO of Belgian multi-utility Farys, the secret weapon isn't just cutting-edge technology - it is empathy. With 19 years at the helm of IT, Inge has transformed Farys from a traditional utility into a scalable, digital-first service provider.

In our latest #CIONETPodcast, she shares her incredibly grounded, human-centric approach to digital leadership.

Whether you are navigating complex legacy systems or trying to foster true collaboration across departments, this interview is packed with actionable insights. Here is a glimpse of what we cover:

🔹 The Smart Water Revolution: How a sector-wide collaboration led to the rollout of 1 million digital water meters and a co-innovated platform processing 30 million IoT data points daily.

🔹 The 80/20 Standardisation Rule: Why enforcing an 80% standard, out-of-the-box application landscape is the ultimate key to enterprise agility and growth.

🔹 Empathy in IT: Why understanding the morning routine of a warehouse worker is critical to successful change management and technology adoption.

🔹 Mastering Strategic Partnerships: How to navigate public tendering, split software licenses from integration, and build trust over 5-to-8-year vendor relationships.

🔹 The AI & Data Horizon: Using real-time dynamic risk analysis for over 10,000 kilometres of pipe networks and proactively alerting customers to hidden leaks.

As Farys prepares for a massive upcoming operational merger, Inge’s playbook on resilient architecture and people-first leadership has never been more relevant.

Grab a coffee and tune in to this fantastic masterclass in digital utility leadership! ☕

🔗 Register for the #CIONETAwards2027 to meet Inge! 

 


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