The Fabric of Future-proof Organisations
Digital is transforming the marketplace at an accelerating pace. Most public and private organisations have adjusted successfully to an era of mobile apps, e-commerce channels and social media. However, this is merely a foretaste of what might come next. Take, for instance, ChatGPT, which is recognised as an ‘iPhone’ moment. Generative AI is sweeping across the Globe at a pace never experienced before. At the same time, macroeconomic factors such as inflation, national debt, sustainability and outbreaks of war are reshaping the customer landscape. Within this context, CIONET brought together digital leaders from organisations such as Carrefour, Bridgestone, DHL Express, BT and Cisco to discuss how they are reshaping their business models and supporting digital platforms to cope with accelerating change in the marketplace. In our report ‘The Fabric of the Future-Proof Organisations’, we summarise the CIONEXT discussion on the 18th of October and an Exclusive CXO Exchange on the 25th of October to provide vital insights into how digital leaders need to synchronise developments in the marketplace with their organisational structures and digital capabilities.