The pandemic has altered dramatically behaviours of consumers and businesses. As we return to a sense of normality we can expect such trends to continue and intensify. To respond to these new norms, corporations are focusing heavily on both the customer and employee experience.
The dramatic shift to distributed working and ‘online everything’ has exposed weaknesses in many critical business process and systems. IT has been remarkably successfully in helping enterprises to function under such exceptional circumstance, but many gaps remain, especially in customer facing processes.
Following the tremendous success of our anchor event – Digital Britain on May 26th where hundreds of digital leaders across the UK joined in our movement to define our national future and promote a ‘Digital Britain, we now follow up with our next event - What's Next for Britain?
Global Head of IT and Information Security, Allianz
CIO, Anthony Nicholas Group
Global Director of Information Technology, HFW
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