Geert Van Mol - Chief Digital Officer at Belfius - Authenticity, Making Connections and Ecosystems
Belfius is the pioneer in mobile banking in Belgium. Their mobile application has been recognised for its cutting-edge functionality and user experience. Since the banking crisis of 2008 the Bank's leadership was faced with the dilemma of rethinking their values and regaining trust of their customers, which led to the company culture focused on passion, emotion, empathy and cooperation.
In this episode of Leadership Deep Dive, Geert Van Mol talks with Hendrik Deckers about obsession with great user experience design, the possible future of digital banking, gradually building the position of Belfius on the difficult job market, choosing between hard skills and cultural fit, and the many surprising lessons he learned through coaching.