Christian Palomino – Global IT VP – Meliá Hotels International – The importance of data in leisure industry

Christian Palomino – Global IT VP at Meliá Hotels International – is nominated to the EDLOTY Award in the B2C category! Register here: and join us on 1st February at CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 use technology to save money “with IT” and not “on IT”!

Meliá Hotels International is the biggest Spanish company, third in Europe and the biggest leisure focused hotel company in the world with more than 390 hotels throughout more than 40 countries.

In this Leadership Deep Dive Interview Hendrik Deckers talked with Chris about current challenges for the hotel industry and Meliá Hotels International’s journey to become data and cloud centred.

“It's very beautiful to see how digital transformation that started with technology now is permeating to all sides of the business. It's something amazing”, says Chris and adds: „Many people say that digitalization is about processes, people, and technology, and I don't agree. You need data in that equation, because that's what makes you really agile as a company, because you are able to understand what's going on inside and outside of your company”. In 22 months, Chris and his team implemented agile and switched to cloud, introducing a new reservation system. This gigantic change cut costs and allowed the organisation to respond faster to change.

In this inspiring conversation Chris talks about the importance of diversity and new opportunities that arose after the pandemic. Watch the full interview to know more!


Published on 19.01.2022

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