All companies, no matter their industry, share a common challenge with their IT environment: growing complexity. To anticipate the pitfalls this complexity brings in terms of reliability, security and efficiency of IT operations, new ways of working are being adopted. These modern ways of working such as agile and continuous integration / continuous deployment already used in the world of application development, have trickled over to IT Operations and have proven their merits. ModernOps is gaining widespread adoption among companies, transcending traditional boundaries and proving to be a transformative force.
In this episode of the CIONET Trailblazer, Hendrik Devos, technology Lead at Kyndryl Belux and Marnix Gillis, Distinguished Engineer at Kyndryl talk about how ModernOps transforms IT organisations by fostering a collaborative culture that prioritises adaptability, innovation and continuous learning, ultimately driving sustainable business outcomes.
What are the fundamentals of ModernOps?
How does ModernOps impact IT operations and business outcomes, according to you?
Marnix Gillis: “ModernOps isn’t about tools. It is about cultivating the right mindset. ModernOps allows enterprises to navigate the challenges that come with combining the old (legacy) world with the new (cloud) world. IT Operations is traditionally a discipline where the industry is lagging in terms of agility and pro-activity and the adoption of public cloud has been a game-changer in this area. When you apply agile principles to IT operations, you can expect IT operations that are a foundation for digital innovation, rapidly and reliably. ModernOps is a set of techniques, tools and technologies that brings that agility to IT Operations. But it's not only about agile. For Kyndryl, ModernOps encompasses a series of practices such as FinOps (cost-conscious culture that maximises return of IT investments), DevSecOps (join IT development and IT operations to accelerate time-to-market, while ensuring security and quality), Sustainability Operations (incorporating sustainability in all IT decisions), Compliance and Security Operations (shift-left continuous security, compliance and risk management) and Modern Multi-sourcing (the convergence of service management and operations management)”.
“ModernOps leverages a combination of people, processes and technology to provide enterprises with faster innovation, quicker delivery into the hands of doers, agile, iterative and constant delivery of value and ultimately better business outcomes”, adds Hendrik Devos.
Devos continues: “Take for example FinOps, it is facilitated by a tool. However, this tool won’t make any valuable suggestions to reduce costs or optimise sustainability, unless you have a solid process in place to collect data that you can feed into the tool. Cultural change is needed for your operations workforce because they fundamentally need to change the siloed way they approach operations.”
How has Kyndryl integrated the principles of ModernOps into its own service delivery for IT operations?
--
These Stories on CIONET Belgium
No Comments Yet
Let us know what you think