What are the fundamentals of ModernOps?

Hendrik Devos: “ModernOps, is grounded in three fundamental principles. The first principle focuses on the concept of agile teams. These are teams composed of individuals from various disciplines, unified in managing a service. Importantly, this service is not merely relevant to IT, but crucial to the business itself. These teams are guided by clear priorities that are in direct alignment with the value they bring to the business.

How does ModernOps impact IT operations and business outcomes, according to you? 

Marnix Gillis: “ModernOps isn’t about tools. It is about cultivating the right mindset. ModernOps allows enterprises to navigate the challenges that come with combining the old (legacy) world with the new (cloud) world. IT Operations is traditionally a discipline where the industry is lagging in terms of agility and pro-activity and the adoption of public cloud has been a game-changer in this area. When you apply agile principles to IT operations, you can expect IT operations that are a foundation for digital innovation, rapidly and reliably. ModernOps is a set of techniques, tools and technologies that brings that agility to IT Operations. But it's not only about agile. For Kyndryl, ModernOps encompasses a series of practices such as FinOps (cost-conscious culture that maximises return of IT investments), DevSecOps (join IT development and IT operations to accelerate time-to-market, while ensuring security and quality), Sustainability Operations (incorporating sustainability in all IT decisions), Compliance and Security Operations (shift-left continuous security, compliance and risk management) and Modern Multi-sourcing (the convergence of service management and operations management)”. 

“ModernOps leverages a combination of people, processes and technology to provide enterprises with faster innovation, quicker delivery into the hands of doers, agile, iterative and constant delivery of value and ultimately better business outcomes”, adds Hendrik Devos. 
Devos continues: “Take for example FinOps, it is facilitated by a tool. However, this tool won’t make any valuable suggestions to reduce costs or optimise sustainability, unless you have a solid process in place to collect data that you can feed into the tool. Cultural change is needed for your operations workforce because they fundamentally need to change the siloed way they approach operations.”

 How has Kyndryl integrated the principles of ModernOps into its own service delivery for IT operations? 

Marnix Gillis: “Kyndryl has built an open engagement platform that integrates the different technologies that come into play when adopting ModernOps. This platform serves as the interface that provides IT professionals with a holistic view of the health of their IT environment. Kyndryl delivery teams use the platform to design, build, manage and modernise the hybrid multi-cloud IT environments of their customers. It is important to know that, with Kyndryl Bridge IT organisations can integrate their technology of choice into the ModernOps ecosystem regardless of whether it’s on-prem, in the cloud or both. Kyndryl Bridge acts as a unifying force, breaking down silos between diverse technologies and ensuring they work harmoniously to support the organisation's objectives.”