Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences

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Belgium 18-11-25 Squad Only Physical english
Too often, architecture is drawn top-down, neat boxes, elegant flows, and little connection to the way teams really work. But what if we flipped it? What if our systems evolved from the actual processes, pains, and needs that drive the business? If you’re tired of systems that look good on slides but frustrate in practice, this session will ground the conversation where value is created, at the process level.
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Belgium 18-11-25 Invitation Only Physical english
As businesses navigate increasing demands for agility and digital transformation, aligning IT strategies with business goals is essential for success. This roundtable will bring together CIOs, CTOs, and Digital Leaders to explore how to develop and manage IT Operating Models that effectively support business objectives. The discussion will focus on the key components of an IT Operating Model, including people, processes, technology, and governance, and the importance of agility in today’s fast-paced environment.
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Poland 18-11-25 Invitation Only Physical Polish
Procesy wytwarzania – development IT – tworzą niezwykle złożone organizacje łaczące technologie, ludzi i procesy. Wszyscy managerowie IT szukają modelu gwarantującego efektywne i stabilne realizacje projektów wytwórczych. Sesja stacjonarna Applications TRIBE pozwoli zebranym managerom organizacji developerskich omówić nowoczesne i efektywne podejścia, dobre praktyki i podzielić się świetnymi pomysłami na efektywny development. Pojawią się wątki spójnego CICD, procesów integracji i testowania. W czasie sesji znajdziecie także wątki dopasowania umiejętności i wiedzy pracowników zespołów developmentu do nowoczesnych procesów i technologii. Omówimy wpływ AI na redefinicję tych wymagań i zakresu ról w zespołach. Jak zwykle połączymy kilka case study z nowoczesnych organizacji z dyskusją na powyższe tematy przy okrągłych stołach. Tylko przychodząc i uczestnicząc możesz skorzystać wiedzy i praktyk innych w programie TRIBES.
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UK 19-11-25 Country Members Physical english
Join us for the final community event of 2025 on 19th November in London. Sponsored by Business Partners Cognizant, Stefanini, Strategy, Orange Business, Entelect & Thoughtworks.
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Germany Nov 17, 2025 Country Members Virtual english
Many AI initiatives stumble at the very beginning—often because the data foundation isn’t ready. Success requires balancing proven systems with new technologies and finding ways to apply AI across hybrid environments. In this session, speakers from Germany, Austria, and Switzerland will share their perspectives on how CIOs can turn these challenges into real progress.
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Belgium Nov 18, 2025 Invitation Only Physical english
As businesses navigate increasing demands for agility and digital transformation, aligning IT strategies with business goals is essential for success. This roundtable will bring together CIOs, CTOs, and Digital Leaders to explore how to develop and manage IT Operating Models that effectively support business objectives. The discussion will focus on the key components of an IT Operating Model, including people, processes, technology, and governance, and the importance of agility in today’s fast-paced environment.
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UK Nov 19, 2025 Country Members Physical english
Join us for the final community event of 2025 on 19th November in London. Join us for our community event on 21st May in London. Sponsored by Business Partners Cognizant, Orange Business, Entelect, Strategy, Stefanini & Thoughtworks.
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Belgium Nov 20, 2025 Invitation Only Physical english
Every organisation sits on a mountain of data, builds new platforms, and experiments with AI. Yet the key question remains: how much of this activity creates value that leaders can see and measure? Data in isolation delivers little; without clear decisions, it clutters rather than clarifies. The task is shifting from stockpiling information to making better, faster decisions that scale across every channel and moment that matters. How to close the gap between data investments and business outcomes? Which decisions should be centralised, and which remain distributed? What role should AI and automation play in orchestrating relevance?
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Germany Nov 20, 2025 Country Members Physical english
CIONET, BT und Cisco laden am 20. November 2025 ab 18 Uhr zu einem vertraulichen Dinner mit ausgewählten CIOs und IT-Verantwortlichen aus Enterprise- und Großunternehmen nach München ein – Teil einer länderübergreifenden CIO-Gesprächsreihe in Europas wichtigsten Märkten. Im Zentrum der Diskussion steht eine der drängendsten Fragen unserer Zeit: Wie können Unternehmen digitale Souveränität angesichts geopolitischer Risiken, wachsender Regulierung und technologischer Abhängigkeiten konkret umsetzen?
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Spain Nov 20, 2025 Country Members Physical spanish
Gala de entrega de los Premios CIONET Vocento 2025. Reconoceremos a las Compañías Líderes en Excelencia Tecnológica en Proyectos y a los Líderes Digitales del Año 2025.
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Germany Nov 17, 2025 Country Members Virtual english
Many AI initiatives stumble at the very beginning—often because the data foundation isn’t ready. Success requires balancing proven systems with new technologies and finding ways to apply AI across hybrid environments. In this session, speakers from Germany, Austria, and Switzerland will share their perspectives on how CIOs can turn these challenges into real progress.
Read More
Belgium Nov 18, 2025 Invitation Only Physical english
As businesses navigate increasing demands for agility and digital transformation, aligning IT strategies with business goals is essential for success. This roundtable will bring together CIOs, CTOs, and Digital Leaders to explore how to develop and manage IT Operating Models that effectively support business objectives. The discussion will focus on the key components of an IT Operating Model, including people, processes, technology, and governance, and the importance of agility in today’s fast-paced environment.
Read More
UK Nov 19, 2025 Country Members Physical english
Join us for the final community event of 2025 on 19th November in London. Join us for our community event on 21st May in London. Sponsored by Business Partners Cognizant, Orange Business, Entelect, Strategy, Stefanini & Thoughtworks.
Read More
Belgium Nov 20, 2025 Invitation Only Physical english
Every organisation sits on a mountain of data, builds new platforms, and experiments with AI. Yet the key question remains: how much of this activity creates value that leaders can see and measure? Data in isolation delivers little; without clear decisions, it clutters rather than clarifies. The task is shifting from stockpiling information to making better, faster decisions that scale across every channel and moment that matters. How to close the gap between data investments and business outcomes? Which decisions should be centralised, and which remain distributed? What role should AI and automation play in orchestrating relevance?
Read More
Germany Nov 20, 2025 Country Members Physical english
CIONET, BT und Cisco laden am 20. November 2025 ab 18 Uhr zu einem vertraulichen Dinner mit ausgewählten CIOs und IT-Verantwortlichen aus Enterprise- und Großunternehmen nach München ein – Teil einer länderübergreifenden CIO-Gesprächsreihe in Europas wichtigsten Märkten. Im Zentrum der Diskussion steht eine der drängendsten Fragen unserer Zeit: Wie können Unternehmen digitale Souveränität angesichts geopolitischer Risiken, wachsender Regulierung und technologischer Abhängigkeiten konkret umsetzen?
Read More
Spain Nov 20, 2025 Country Members Physical spanish
Gala de entrega de los Premios CIONET Vocento 2025. Reconoceremos a las Compañías Líderes en Excelencia Tecnológica en Proyectos y a los Líderes Digitales del Año 2025.
Read MoreUnilever - Accurate sales forecasting in a complex and dynamic market environment
Unilever is one of the world’s leading multinational consumer goods companies, with a wide array of products in categories such as food, beverages, cleaning agents, and personal care. Their commitment to innovation and sustainability drives their continuous search for ways to enhance operational efficiency and consumer satisfaction. The Challenge? Unilever faced the significant challenge of predicting sales in an ever-changing market environment. With countless variables influencing demand, from promotional activities to economic shifts, developing accurate forecasts that could help optimize production and inventory levels became increasingly difficult. Traditional forecasting methods were often too slow to react to rapid changes in consumer behavior, leading to inefficiencies in supply chain management and potential missed opportunities.
The solution?
Leveraging AI to transform sales forecasting.
To address this challenge, Unilever partnered with us to design a cutting-edge sales forecasting solution powered by AI. Our team developed a system based on advanced machine learning algorithms that could analyze large datasets from various sources, including historical sales data, promotional schedules, and external factors like market trends and seasonality.
The AI model provided Unilever with more precise sales predictions, accounting for both short-term fluctuations and long-term trends. The solution was also designed to be scalable, allowing for continuous learning and improvement as new data became available.
The results?
Improved accuracy and efficiency across the supply chain.
Reduction of 3% in shelf time production. This ensures manufacturing on demand and results in enormous optimisations.
With the implementation of this AI-powered sales forecasting tool, Unilever experienced a significant improvement in forecast accuracy, which led to better decision-making and more streamlined operations.
Key benefits included:
By integrating AI into their sales forecasting process, Unilever not only gained operational efficiencies but also strengthened their ability to adapt to the evolving needs of consumers.
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Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.
The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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Head of IT Germany and Regional Office Lead Munich, Microsoft
IT Director, IT Thinker
Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)
CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.
With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.
From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.
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stories, experiences, and ideas around our shared mission.
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