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Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
Germany Nov 17, 2025 Country Members Virtual english
Many AI initiatives stumble at the very beginning—often because the data foundation isn’t ready. Success requires balancing proven systems with new technologies and finding ways to apply AI across hybrid environments. In this session, speakers from Germany, Austria, and Switzerland will share their perspectives on how CIOs can turn these challenges into real progress.
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Belgium Nov 18, 2025 Invitation Only Physical english
As businesses navigate increasing demands for agility and digital transformation, aligning IT strategies with business goals is essential for success. This roundtable will bring together CIOs, CTOs, and Digital Leaders to explore how to develop and manage IT Operating Models that effectively support business objectives. The discussion will focus on the key components of an IT Operating Model, including people, processes, technology, and governance, and the importance of agility in today’s fast-paced environment.
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UK Nov 19, 2025 Country Members Physical english
Join us for the final community event of 2025 on 19th November in London. Join us for our community event on 21st May in London. Sponsored by Business Partners Cognizant, Orange Business, Entelect, Strategy, Stefanini & Thoughtworks.
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Belgium Nov 20, 2025 Invitation Only Physical english
Every organisation sits on a mountain of data, builds new platforms, and experiments with AI. Yet the key question remains: how much of this activity creates value that leaders can see and measure? Data in isolation delivers little; without clear decisions, it clutters rather than clarifies. The task is shifting from stockpiling information to making better, faster decisions that scale across every channel and moment that matters. How to close the gap between data investments and business outcomes? Which decisions should be centralised, and which remain distributed? What role should AI and automation play in orchestrating relevance?
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Germany Nov 20, 2025 Country Members Physical english
CIONET, BT und Cisco laden am 20. November 2025 ab 18 Uhr zu einem vertraulichen Dinner mit ausgewählten CIOs und IT-Verantwortlichen aus Enterprise- und Großunternehmen nach München ein – Teil einer länderübergreifenden CIO-Gesprächsreihe in Europas wichtigsten Märkten. Im Zentrum der Diskussion steht eine der drängendsten Fragen unserer Zeit: Wie können Unternehmen digitale Souveränität angesichts geopolitischer Risiken, wachsender Regulierung und technologischer Abhängigkeiten konkret umsetzen?
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Spain Nov 20, 2025 Country Members Physical spanish
Gala de entrega de los Premios CIONET Vocento 2025. Reconoceremos a las Compañías Líderes en Excelencia Tecnológica en Proyectos y a los Líderes Digitales del Año 2025.
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Belfius - Transforming a digital workplace to increase customer trust
Discover how Belfius, one of Belgium's leading banks, partnered with Kyndryl to enhance their regulatory readiness in anticipation of the 2025 DORA deadline. By redefining their target operating model and conducting a comprehensive skills audit, Belfius successfully regained control over their IT infrastructure, increased flexibility, and ensured full transparency in their operations. This customer story highlights the practical steps taken by Belfius to strengthen their IT controls and achieve compliance, offering valuable insights for IT leaders navigating similar regulatory challenges.
As one of Belgium's leading banks and insurance companies, with a history of 150 years, Belfius serves 3.8 million customers, with over 12 thousand in the public sector. The company is embedded in all segments of the Belgian economy and society. Its brand values focus on caring for Belgian society by earning and maintaining the trust of every customer.
With the rise of hybrid work, Belfius recognized their need to transform their digital workplace environment. They needed to develop a secure, mobile, flexible and personalized solution that would enhance employee experience and enable Belfius to better serve their customers.
Belfius’ original digital workplace was implemented on premises at a time when dedicated telecom bandwidth was essential to guarantee consistent network performance for banking employees, so they could reliably and securely serve customers, especially in hundreds of Belfius branches. As internet bandwidth expanded, Belfius customers enjoyed fast mobile banking, but the bank’s employee-assisted services, based on a centralized application model, were sometimes hampered by unpredictable disconnections. At the same time, the centralized model faced challenges in keeping up with available technology upgrades and innovations. To address this, Belfius aimed to align its digital workplace with today’s requirements and expectations.
Together, Belfius and Kyndryl created a modernization strategy with a phased approach to minimize overall disruption to the business. This strategy supports Belfius in achieving their business goals by enabling faster delivery of new applications and smoother interactions with colleagues and customers.
In the first phase, Belfius designed and rolled out a new corporate device program that includes:
Belfius’ digital workplace transformation is built on leading Microsoft technologies:
Belfius has gained increased productivity and engagement with reduced risk as a result of these first phase achievements:
Currently, Belfius is refactoring virtualized applications to directly run on Microsoft Windows 11. This extends the benefits of the new digital workplace to Belfius employees regardless of where they are working.
“One of my favorite features of the Digital Experience Management is that corrective actions are taken even before the users notice a problem.”
Bart Vercammen
Head of Digital Workplace Services, Belfius
Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
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Hanna Huber - CTO at Flix Tech - Transforming Technology at Flix
Giuseppe Ficara - The Untold Story of Amplifon's Data & AI Transformation
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Jesús Oliva, Head of Data & AI at Moeve - From Data Challenges to AI Leadership
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Radosław Maćkiewicz - CEO at COI - Empowering Citizens Through Digital Innovation
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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