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Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
Germany Nov 17, 2025 Country Members Virtual english
Many AI initiatives stumble at the very beginning—often because the data foundation isn’t ready. Success requires balancing proven systems with new technologies and finding ways to apply AI across hybrid environments. In this session, speakers from Germany, Austria, and Switzerland will share their perspectives on how CIOs can turn these challenges into real progress.
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Belgium Nov 18, 2025 Invitation Only Physical english
As businesses navigate increasing demands for agility and digital transformation, aligning IT strategies with business goals is essential for success. This roundtable will bring together CIOs, CTOs, and Digital Leaders to explore how to develop and manage IT Operating Models that effectively support business objectives. The discussion will focus on the key components of an IT Operating Model, including people, processes, technology, and governance, and the importance of agility in today’s fast-paced environment.
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UK Nov 19, 2025 Country Members Physical english
Join us for the final community event of 2025 on 19th November in London. Join us for our community event on 21st May in London. Sponsored by Business Partners Cognizant, Orange Business, Entelect, Strategy, Stefanini & Thoughtworks.
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Belgium Nov 20, 2025 Invitation Only Physical english
Every organisation sits on a mountain of data, builds new platforms, and experiments with AI. Yet the key question remains: how much of this activity creates value that leaders can see and measure? Data in isolation delivers little; without clear decisions, it clutters rather than clarifies. The task is shifting from stockpiling information to making better, faster decisions that scale across every channel and moment that matters. How to close the gap between data investments and business outcomes? Which decisions should be centralised, and which remain distributed? What role should AI and automation play in orchestrating relevance?
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Germany Nov 20, 2025 Country Members Physical english
CIONET, BT und Cisco laden am 20. November 2025 ab 18 Uhr zu einem vertraulichen Dinner mit ausgewählten CIOs und IT-Verantwortlichen aus Enterprise- und Großunternehmen nach München ein – Teil einer länderübergreifenden CIO-Gesprächsreihe in Europas wichtigsten Märkten. Im Zentrum der Diskussion steht eine der drängendsten Fragen unserer Zeit: Wie können Unternehmen digitale Souveränität angesichts geopolitischer Risiken, wachsender Regulierung und technologischer Abhängigkeiten konkret umsetzen?
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Spain Nov 20, 2025 Country Members Physical spanish
Gala de entrega de los Premios CIONET Vocento 2025. Reconoceremos a las Compañías Líderes en Excelencia Tecnológica en Proyectos y a los Líderes Digitales del Año 2025.
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Discovering Nordzucker: The Beginning Of An Exciting Partnership With Stefanini
Recognizing the need for a fresh approach to fuel innovation and efficiency, Nordzucker partnered with Stefanini to reimagine their IT landscape. After nearly two decades of working within the ITIL framework without achieving desired performance metrics, the company embraced a bold "greenfield" strategy.
Nordzucker is a name that resonates with history and progress. With roots dating back over 185 years, this international sugar company has grown from its humble beginnings in a single German sugar factory to become a significant player across Europe and Australia. Today, it boasts 21 sugar factories staffed by around 3,900 employees, collectively producing more than 200 products.
In the dynamic world of business, transformation is more than a necessity—it’s an opportunity to redefine what’s possible. For Nordzucker, one of Europe’s leading sugar producers, the turning point sparked a bold quest for improvement. That’s where we, Stefanini, came in—a global technology solutions provider ready to take on the challenge, whose collaborative spirit and expertise aligned seamlessly with Nordzucker’s goals.
Nordzucker relied on the ITIL framework to manage their IT operations. However, performance reviews revealed that their systems and processes needed a reinvention, not just an update. Adopting a greenfield approach, the team started with a clean slate—rethinking their process. It was about fostering collaboration and co-creation between the two teams.
Oana Chetves, Business Development Manager at Stefanini, reflected on this pivotal phase: “I remember that throughout all the meetings we highly appreciated the transparency from all the Nordzucker team which helped us put together the proper solutioning in place.”
Nordzucker faced operational challenges as low resolution rates at the first support level led to increased workloads, backlogs, and longer ticket resolution times—a frustrating experience for end-users. Nordzucker implemented ServiceNow as their new IT Service Management (ITSM) tool. This strategic decision enabled them to establish a 24/7 team for comprehensive incident management. They also introduced SophieX, an advanced voice translation service available in multiple languages, including Danish, Swedish, Finnish, Lithuanian, Polish, and Slovak.
This innovative solution made support more accessible, bridging language gaps and elevating user satisfaction.
What stood out was not just Stefanini’s technical expertise but also their speed, responsiveness, and preparedness during global engagements. Michael Riepshoff, Head of IT Operations at Nordzucker, shared his appreciation: “We were looking for someone to guide us on this journey, with broad experience, that has the ability to co-innovate with us. The speed delivered in getting back to our requests and also the level of preparedness for all the colleagues in Stefanini that were involved was quite outstanding. “
This partnership was built on mutual trust and a shared commitment to excellence. By aligning their visions and focusing on seamless execution, Nordzucker and Stefanini created a foundation for sustainable growth and long-term success.
With these transformative steps, Nordzucker has not only streamlined their operations but also taken steps into enhancing the experience for their end-users. As they continue on this path, the future holds endless possibilities for growth and innovation.
Together with Stefanini, Nordzucker is embracing challenges with confidence, turning them into opportunities to innovate and excel. This journey is far from over. As they carve out new milestones and redefine success, Nordzucker’s transformation story stands as a testament to the power of vision, partnership, and resilience.
Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
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Hanna Huber - CTO at Flix Tech - Transforming Technology at Flix
Giuseppe Ficara - The Untold Story of Amplifon's Data & AI Transformation
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Jesús Oliva, Head of Data & AI at Moeve - From Data Challenges to AI Leadership
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Radosław Maćkiewicz - CEO at COI - Empowering Citizens Through Digital Innovation
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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