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Gunter Van Craen - CDIO at Bekaert - Embracing Digital Transformation
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Belgium Dec 11, 2025 Country Members Physical english
Imagine being able to monitor, simulate, and optimise an entire city, factory, or supply chain in real time. Next-generation digital twins are making this vision a reality, transforming how we manage and understand complex systems. By creating dynamic virtual replicas of physical assets and processes, digital twins allow organisations to predict issues, optimize performance, and make data-driven decisions with unprecedented accuracy.This event will explore how digital twins are being used across industries to revolutionize the way we operate and maintain large-scale, intricate systems—whether it’s the infrastructure of a smart city, the efficiency of a factory floor, or the resilience of global supply chains.Examples of Digital Twins in Action:Smart Cities: Urban planners can use digital twins to simulate traffic flow, monitor energy usage, or predict the impact of weather events on infrastructure. This enables cities to optimize resources and improve the quality of life for their citizens.Factories of the Future: Manufacturing plants are leveraging digital twins to monitor equipment in real time, prevent downtime, and optimize production lines. With predictive analytics, factories can avoid costly breakdowns and improve overall efficiency.Supply Chain Management: Complex supply chains, spanning continents and industries, can be modeled as digital twins to track shipments, simulate disruptions, and optimize logistics. Businesses can reduce inefficiencies and respond faster to market demands.Key Themes:Real-Time Monitoring and Simulation: How digital twins provide real-time insights into complex systems, allowing for dynamic response and optimization.Predictive Power: Leveraging AI and data analytics, digital twins help organisations predict and mitigate issues before they happen, from equipment failures to supply chain bottlenecks.Scalability Across Ecosystems: Digital twins aren’t limited to individual assets—learn how they can be scaled across entire ecosystems like smart cities or global supply chains for maximum impact.Building Trust and Security: With digital twins handling critical infrastructure and sensitive data, what are the security and governance frameworks needed to ensure trust in these virtual systems?Why You Should Attend:Next-generation digital twins are no longer just a concept—they are revolutionizing industries by offering a new way to manage complexity. Whether you’re looking to optimize a city, factory, or supply chain, this event will provide practical insights into how digital twins can transform your organisation’s operations and drive future innovation.
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Germany Dec 15, 2025 Public Virtual german
Angesichts wachsender Cyberbedrohungen und der zunehmenden Automatisierung von Geschäftsprozessen blicken CIOs auf eine ereignisreiche Zeit zurück. Umso spannender ist die Frage, welche Herausforderungen und Chancen die IT-Welt künftig erwarten. ngesichts wachsender Cyberbedrohungen und der zunehmenden Automatisierung von Geschäftsprozessen blicken CIOs auf ein ereignisreiches Jahr 2024 zurück. Umso spannender ist die Frage, welche neuen Herausforderungen und Chancen die IT-Welt im Jahr 2025 erwarten.AA
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Belgium Dec 16, 2025 Invitation Only Physical english
This CIONET Round Table will focus on how the IT department can be the enabler that unlocks organisational efficiencies and helps to improve the employee experience. We will explore how CIOs and Digital Leaders can fundamentally transform the internal service experience by breaking down organizational silos, orchestrating complex cross-functional workflows, and leveraging a unified platform to deliver a truly frictionless experience for every employee.
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UK Dec 16, 2025 Invitation Only Physical english
At this CIONET executive roundtable – brought to you in association with UiPath – we’ll explore this question and more. Bringing together senior IT professionals from across multiple vertical markets, we will focus on the benefits of agentic AI as applied to end-to-end processes. And we’ll seek to understand how organisations might overcome automation barriers to drive greater value creation.
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Belgium Dec 18, 2025 Invitation Only Physical english
We look forward to brainstorming with you on how we can strengthen meaningful engagement among our participants, create valuable opportunities for visibility, foster peer-to-peer networking, and deliver impactful content. Your expertise and guidance will help shape our strategy for the coming year and ensure that we continue to provide the best possible value to our entire community. Together, we can build a stronger, more connected community that benefits us all.
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Germany Jan 19, 2026 Country Members Virtual german
Bei diesem „Spotlight“-Online-Event wird diskutiert, wie moderne Identity Security im Zeitalter autonomer KI-Agenten gestaltet werden kann. Teilnehmende erfahren, wie KI-Agenten als eigene Identitäten verwaltet werden, wie korrekte Zugriffsrechte für Mensch und Maschine sichergestellt werden und wie Zero-Standing-Risk-Ansätze vor modernen Bedrohungen schützen. Praxisnahe Einblicke unterstützen Unternehmen dabei, ihre Identity-Programme zukunftssicher auszurichten.
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Adoption success. New contact centre solution for an insurance company
Transforming user experience and bringing faster business results with our trusted user adoption services.
Overview
To fully launch and embrace their new technology, a large multinational bank needed our help with the rollout of a new cloud contact centre solution. They needed someone who understood their business, as well as their people, to deliver a highly tailored programme globally– which is easier said than done.
The challenge
The customer needed to upgrade their voice contact centre solution globally, while also looking for significant cost savings. But against the backdrop of the pandemic, they also needed to foster a culture shift towards hybrid working. The scale and scope of this task posed quite a significant challenge.
To ensure a smooth migration process, we needed to dedicate time and resources to our planning and discovery stages. This enabled us to understand the impact of the new solution on the company’s people and carefully plan how we’d deliver a programme with centralised IT whilst meeting the requirements of the local countries – all with different needs. The priority was to deliver an education and training programme which would drive the change and rapid adoption needed of the new service.
Due to their sheer global scale, the biggest challenge for this customer was managing the migration and user experience globally. They operate with local, regional IT and office leads who had the influence and power to drive the progress of the rollout. But you can’t just go to the end-user as every local site has its own power capabilities. We needed to identify the end-user changes across all global and regional business units and provide recommendations based on the volume of the sites to ensure efficiency.
Like any new enterprise cloud service, the user adoption programme also needed to drive the right behaviour change amongst end-users by educating them on the ‘why to use’ and ‘how to use’. This also needed to extend beyond end-users - building the value proposition for the country leads was equally as important as they influenced the end-users within their region.
BT’s user adoption team were a pleasure to work with. I appreciated their responsiveness and thoroughness with our end user communications… I also appreciated the support the user adoption team provided me in sorting out technical questions and issues that impacted our end user communications.”
Head of change integration management
The solution
Providing sound advice through experience and expertise
A successful transformation isn’t just about the technology readiness; people readiness is equally important. We outlined the right user adoption support approach to optimise the onboarding process. There was a constant pipeline of consultancy support and advice, something that’s second nature to our dedicated user adoption team.
Firstly, our specialist ran a two-day workshop with all the relevant stakeholders. We needed to understand and recommend the right user adoption programme. This included understanding where people were based, how many users there would be and how this would be adopted. It was key that decisions were carefully made in each of the business units across many different countries, and whether to ‘train the trainer’ or adopt a ‘train-all’ approach, as well as determining whether to run face-to-face or remote training – so we provided a range of options for the customer and recommended on a site-by-site basis. With a central IT team, adapting to their various needs and views was critical to the outcome
The preference was to use a ‘train the trainer’ approach and on-site in some regions. However, with the global pandemic onsite training plans had to be delivered remotely at short notice. With our depth and breadth of experience allowing us to accommodate the changes to the new approach successfully.
We managed to deliver an extensive virtual training programme to onboard users, with a bespoke approach for each business unit. This included live virtual training sessions and recorded sessions for agents, supervisors and administrators. This enabled smooth migration to the sites. Once users had a chance to use the features, we also delivered refresher training sessions and extra sessions on reporting for supervisors.
On-demand learning was key and therefore we built an e-learning site with tailored user guides and short videos based on their configuration and use cases. Our experts had access to the client’s platform to allow them to be fully tailored for example with the correct screenshots.
But it didn’t stop there. We continuously captured feedback to improve the programme delivery and ensure each region received a high quality of training and support. To provide additional language help, we translated our guides into French, German and Italian which was key to success.
The result
We successfully delivered a user adoption programme to onboard users, seamlessly integrating new solutions which improved the working lives of employees. Our extensive training programme had a bespoke approach for each business unit which was committed to creating a continuous learning culture and improving the user’s skillset.
Critically, we supported the customer through the unexpected – a workforce shifting to homeworking, with no disruption to business operations. We delivered the support according to our plan, deadlines, and the overall business strategy and the customer is on track to achieving their aspired cost savings. We also received very positive feedback from both decision makers and users.
As a result of the successful migration to the new platform, the organisation is working with us on other cloud collaboration and communications rollouts. As a trusted partner we have demonstrated we not only provide the technology but also the right support for people readiness with our user adoption service.
Gunter Van Craen - CDIO at Bekaert - Embracing Digital Transformation
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Raul Jimenez - Transforming Data and AI Governance at Sika
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Carla Milovanov - Navigating Transformation: Insights from Landal's CIO
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Claudio Balbo - Senior Director and Head of IT Architecture at Intesa Sanpaolo - Revolutionizing Core Banking
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Angélique Bidault-Verliac - CDPO, SNCF Connect & Tech - Data, AI, and Customer-First Transformation
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Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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