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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Poland May 22, 2025 All Members Physical Polish
Community Event #4: DIGITAL NATIVES: LOOKING FOR AGILITY AND EFFICIENCY
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Belgium May 22, 2025 Invitation Only Physical english
Join us to discuss how to scale AI initiatives, foster cross-functional collaboration, and unlock the true potential of AI to drive innovation and efficiency across your pharmaceutical enterprise.
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Germany May 22, 2025 Country Members Physical german
In einer zunehmend komplexen und dynamischen Produktionswelt ist IT nicht mehr nur ein Werkzeug, sondern der Schlüssel zur nachhaltigen Wettbewerbsfähigkeit. Unternehmen, die auf eine schrittweise IT-Modernisierung setzen, reduzieren Risiken, steigern ihre Effizienz und schaffen die Basis für eine intelligente, integrierte Produktionsplanung. Erleben Sie, wie sich durch die intelligente Verknüpfung von Produktionsdaten, Automatisierungslösungen und KI-gestützten Analyseverfahren neue Möglichkeiten eröffnen.
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Netherlands May 23, 2025 Invitation Only Physical dutch
Vrijdag 23 mei 2025 koerst CIONET met rond de 100 Digital Leaders voor de 14e keer door Limburg. Fiets je (weer) met ons mee?
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Germany May 26, 2025 Country Members Virtual german
Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders mit praktischen Anwendungen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für transformative digitale Reisen ebnen.
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Belgium May 27, 2025 Country Members Physical english
Strategic sourcing is no longer just about saving money—it’s about securing the future. This event will push beyond the usual conversations, taking a deep dive into how sourcing decisions can drive innovation, build resilience, and set your organisation apart.We’ll tackle critical questions that digital leaders need to consider today:Beyond Savings: How can sourcing become a key lever for unlocking new technologies like AI, cloud, and cybersecurity?Building Your Ecosystem: What are the new rules for creating strategic partnerships that last and evolve with your business?Risk-Proofing Your Supply Chain: In an era of disruption, how can sourcing strategies keep your operations running smoothly amidst uncertainty?Sustainability as a Strategy: How do you integrate ethical and sustainable sourcing into your business model without sacrificing performance?The Digital Edge: Explore how tools like AI and automation are reshaping vendor relationships and procurement processes.This event isn’t about the status quo. It’s for those ready to rethink the role of sourcing in shaping their business’s future. With expert speakers and real-world case studies, you’ll leave with actionable insights and bold strategies that will turn sourcing into one of your organisation’s strongest assets.
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Lufthansa Technik AG B2B integration engaging customers wherever they are
Lufthansa Technik AG is the leading global provider of aircraft maintenance, repair and operations (MRO) as well as modifications for the aviation industry. The Lufthansa Technik Group provides a complete portfolio of aircraft technology services to around 800 customers all over the world.
Challenges
Outcomes
Solution
As the global market leader, Lufthansa Technik AG has to manage a wide variety of international customers and partners as well as their MRO requirements. With the help of the webMethods hybrid integration platform, the company successfully does that quickly, efficiently, and securely. As part of the company's digitalization strategy, the Group uses webMethods as the basis for an ecosystem among partners who work together to reduce costs, save energy, and increase their added value.
Lufthansa Technik AG is a strong backbone for the parent company and its brand. The specialized MRO company ensures that Lufthansa can keep its service promise of quality, reliability, and innovation. Its portfolio includes the maintenance, repair, overhaul, modification, and retrofitting of aircraft components for large commercial, private, and government aircraft. To deliver those services, the company deploys cutting-edge technologies and innovative repair processes, some of which were developed in-house. In short: Lufthansa Technik AG covers the entire process chain with its services for the MRO business—for its own airline, of course, as well as for Airbus and many other customers around the globe.
In times of a pandemic and resource shortages, the company not only has to defend its market leadership against growing competition—it has to understand how to sustain it over the long term. In addition to cost savings and customer orientation, the security of the systems and availability of materials are also key pillars for overcoming current and future challenges. Lufthansa Technik AG is supported by many partners in these efforts, including Software AG. The company deploys Software AG's webMethods solution as a standardized platform for its numerous interfaces to engage its customers all over the world wherever they are.
webMethods gives Lufthansa Technik AG a direct line to its customers. "Our goal was to curb the proliferation of interfaces to our nearly 800 customers and suppliers," explains Munderloh. The company wanted to deploy a single standardized process, namely webMethods, to avoid the operating costs for several, heterogenous environments. Only internal applications communicate via the middleware with the company’s partners and customers outside. It's how invoices are sent, data and documentation are shared between departments and applications, and material, delivery times, and availabilities are queried—under the strictest security standards and with maximum transparency. Overall, Lufthansa Technik AG was able to reduce its manual processes from 27 percent to 8 percent, and with 45,000 transactions per day, more than half of the material requests run through the B2B platform.
After an initial B2B integration environment, the company added a second environment in 2021 to absorb the process load from AMOS (aircraft MRO software solution) and integrate new interfaces. "Material requests and aircraft data from all over the world come into our system through the bundled external platform. It's used to derive analyses, capture replacement parts, and manage maintenance. But the anticipated load was too great and could have impacted existing customer and supplier connections," states Munderloh. "To avoid that, we successfully implemented a second integration platform with webMethods," he sums up.
Lufthansa Technik AG succeeded in standardizing its systems and separating the applications from its requesters—resulting in more efficient management, improved security, and clearer customer orientation. To deliver more services to its B2B customers, the company plans to use webMethods in the cloud environment in the long term. Reducing the hardware infrastructure enables greater cost savings and improved sustainability. What's more, the line to customer requirements is getting shorter all the time: Integration via the cloud creates an ecosystem that turns customers into partners and enables everyone involved to work together to increase their added value and sustainability.
Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
CIOFEST 2025 - Introduction to the International Panel
The evolution of AI is comparable to that of IT, but it’s happening much faster. As with IT in its early days, AI is becoming deeply embedded in almost every business function. Amara’s Law also applies here: we tend to overestimate AI’s short-term effects and underestimate its long-term impact. This makes it essential to embed AI across your company in a structured way.
This report provides a comprehensive overview of the event's insights and reflections from industry leaders, along with actionable takeaways for IT professionals aspiring to reach leadership positions.
In this report, Roger Camrass reviews the financial events of 2024 and presents his opinion on investment prospects for 2025 Roger has followed global finance markets closely for over 40 years and summarises trends in investment reports annually1 As former Research Director at CIONET, Europe’s largest community of digital leaders2, Roger has first-hand knowledge of digital trends
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