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Claudio Balbo - Senior Director and Head of IT Architecture at Intesa Sanpaolo - Revolutionizing Core Banking
Germany Nov 24, 2025 Country Members Virtual german
Zum Jahresabschluss möchten wir beleuchten, wie weit wir im Thema Daten und KI gekommen sind. Welche Fortschritte haben wir seit unseren bisherigen Sessions gemacht und welche Highlights gab es? Außerdem werfen wir einen Ausblick auf das Data & AI Jahr 2026. Verpassen Sie nicht die Gelegenheit, den vollständigen Überblick über all unsere AI- & Data-Knowledge-Transfers zu erhalten!
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UK Nov 25, 2025 Invitation Only Physical english
Join us on November 25th for the final event from our CIO series executive roundtables from CIONET, Cognizant and Google Cloud
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Netherlands Nov 25, 2025 Invitation Only Physical english
Op dinsdag 25 November 2025 brengen we 10 CIO’s en senior IT-executives uit diverse industrieën samen voor een exclusief CIO Vision Dinner in restaurant Aan De Poel in Amstelveen. In een besloten setting, onder leiding van gastheer Herman van Bolhuis (Founder CIONET & bestuurslid FME), verkennen we het topic: Why Machine Identity Security Is a Business Risk, Not Just an IT Issue.
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Latam Nov 27, 2025 Public Virtual spanish
Desayuno ejecutivo virtual para Latinoamérica donde hablaremos sobre cómo la inteligencia artificial y la automatización están redefiniendo la cadena de valor y la resiliencia empresarial y el rol del CIO en este proceso.
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Belgium Nov 27, 2025 Public Physical english
NIS2 is reshaping cybersecurity requirements across industries, placing high expectations on entities in scope. But how ready is your organisation compared to others? Join this open Squad session to: See how organisations in different sectors (cloud, MSSP, manufacturing) are approaching NIS2 Benchmark your readiness on scope, cost, and timelines Learn how peers interpret “essential” vs “important” requirements Identify common challenges and blind spots Discover how others are balancing compliance with business priorities This C-level-only benchmarking session, organised in collaboration with Komatsu, is designed for CIOs, CISOs, and digital leaders who want to share insights and learn from each other’s experience. Organisations that have concluded they’re not in scope are especially welcome to join and have their assumptions challenged. Expect a session packed with pragmatic discussions, direct questions, and real-world exchange. No theory. No fluff. Just straight answers. If you are interested in registering, please complete this short survey. Your input will help us prepare the session and we will share the combined insights with the audience.
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Poland Nov 27, 2025 All Members Physical Polish
COMMUNITY EVENT KRAKÓW
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Lufthansa Technik AG B2B integration engaging customers wherever they are
Lufthansa Technik AG is the leading global provider of aircraft maintenance, repair and operations (MRO) as well as modifications for the aviation industry. The Lufthansa Technik Group provides a complete portfolio of aircraft technology services to around 800 customers all over the world.
Challenges
Outcomes
Solution
As the global market leader, Lufthansa Technik AG has to manage a wide variety of international customers and partners as well as their MRO requirements. With the help of the webMethods hybrid integration platform, the company successfully does that quickly, efficiently, and securely. As part of the company's digitalization strategy, the Group uses webMethods as the basis for an ecosystem among partners who work together to reduce costs, save energy, and increase their added value.
Lufthansa Technik AG is a strong backbone for the parent company and its brand. The specialized MRO company ensures that Lufthansa can keep its service promise of quality, reliability, and innovation. Its portfolio includes the maintenance, repair, overhaul, modification, and retrofitting of aircraft components for large commercial, private, and government aircraft. To deliver those services, the company deploys cutting-edge technologies and innovative repair processes, some of which were developed in-house. In short: Lufthansa Technik AG covers the entire process chain with its services for the MRO business—for its own airline, of course, as well as for Airbus and many other customers around the globe.
In times of a pandemic and resource shortages, the company not only has to defend its market leadership against growing competition—it has to understand how to sustain it over the long term. In addition to cost savings and customer orientation, the security of the systems and availability of materials are also key pillars for overcoming current and future challenges. Lufthansa Technik AG is supported by many partners in these efforts, including Software AG. The company deploys Software AG's webMethods solution as a standardized platform for its numerous interfaces to engage its customers all over the world wherever they are.
webMethods gives Lufthansa Technik AG a direct line to its customers. "Our goal was to curb the proliferation of interfaces to our nearly 800 customers and suppliers," explains Munderloh. The company wanted to deploy a single standardized process, namely webMethods, to avoid the operating costs for several, heterogenous environments. Only internal applications communicate via the middleware with the company’s partners and customers outside. It's how invoices are sent, data and documentation are shared between departments and applications, and material, delivery times, and availabilities are queried—under the strictest security standards and with maximum transparency. Overall, Lufthansa Technik AG was able to reduce its manual processes from 27 percent to 8 percent, and with 45,000 transactions per day, more than half of the material requests run through the B2B platform.
After an initial B2B integration environment, the company added a second environment in 2021 to absorb the process load from AMOS (aircraft MRO software solution) and integrate new interfaces. "Material requests and aircraft data from all over the world come into our system through the bundled external platform. It's used to derive analyses, capture replacement parts, and manage maintenance. But the anticipated load was too great and could have impacted existing customer and supplier connections," states Munderloh. "To avoid that, we successfully implemented a second integration platform with webMethods," he sums up.
Lufthansa Technik AG succeeded in standardizing its systems and separating the applications from its requesters—resulting in more efficient management, improved security, and clearer customer orientation. To deliver more services to its B2B customers, the company plans to use webMethods in the cloud environment in the long term. Reducing the hardware infrastructure enables greater cost savings and improved sustainability. What's more, the line to customer requirements is getting shorter all the time: Integration via the cloud creates an ecosystem that turns customers into partners and enables everyone involved to work together to increase their added value and sustainability.
Claudio Balbo - Senior Director and Head of IT Architecture at Intesa Sanpaolo - Revolutionizing Core Banking
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Angélique Bidault-Verliac - CDPO, SNCF Connect & Tech - Data, AI, and Customer-First Transformation
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Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
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Hanna Huber - CTO at Flix Tech - Transforming Technology at Flix
Giuseppe Ficara - The Untold Story of Amplifon's Data & AI Transformation
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Jesús Oliva, Head of Data & AI at Moeve - From Data Challenges to AI Leadership
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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