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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Poland Jul 16, 2025 All Members Physical Polish
COMMUNITY EVENT WROCŁAW
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Germany Jul 17, 2025 Country Members Physical german
Ein Sommerabend über den Dächern Münchens. Ein Glas kalifornischer Wein in der Hand. Und ein ehrlicher Austausch unter Gleichgesinnten. In entspannter Atmosphäre sprechen wir mit CIOs, CDOs und CTOs der CIONET-Community über die Herausforderungen und Chancen, die Künstliche Intelligenz im Umgang mit sensiblen Unternehmensdaten mit sich bringt.
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Poland Jul 23, 2025 Invitation Only Physical Polish
Zarządzanie zespołami IT nie może opierać się na intuicji. Efektywność wymaga twardych danych i miar. Które zespoły są naprawdę skuteczne? Jak ocenić, ile pracy wymagało wdrożenie konkretnej funkcji? W jaki sposób mierzyć postęp i jakość pracy programistów bez polegania na subiektywnych wskaźnikach? Podczas spotkania CIONET Executive Roundtable porozmawiamy o tym, jak nowoczesne narzędzia analityczne – takie jak BlueOptima – pozwalają na obiektywne i porównywalne mierzenie coding effort, czyli rzeczywistego wysiłku włożonego w rozwój oprogramowania. Takie podejście może wspierać nie tylko kontrolę efektywności, ale też jakość, planowanie zespołów i – w dalszej perspektywie – optymalizację kosztów. W trakcie dyskusji: Wyjaśnimy, czym jest coding effort i jak można go mierzyć niezależnie od technologii czy stylu pracy zespołu. Omówimy, jakie wskaźniki (np. wysiłek dzienny, wskaźnik trudnego do utrzymania kodu, koszt jednostki wysiłku) mają realną wartość dla liderów IT. Pokażemy, jak dane mogą pomóc w identyfikowaniu ryzyk, ocenie jakości kodu i skuteczniejszym zarządzaniu zespołami developerskimi. Zajrzymy też "pod maskę" – jak działa architektura platform takich jak BlueOptima, skąd czerpie dane i jak zapewnia obiektywność metryk. Naszym partnerem w przygotowaniu spotkania jest firma BlueOptima. Gość specjalny Jarosław Wójciński, Head of IT, BENEFIT SYSTEMS podzieli się praktycznymi doświadczeniami z wdrożenia i wykorzystania tej platformy w codziennej pracy działu IT.
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Germany Aug 27, 2025 Country Members Virtual german
Die neuen geo-politischen Veränderungen und unvorhergesehene wirtschaftliche Anforderungen stellen Digital Leader vor neue Herausforderungen. Immer öfter wird in den Vorstandsetagen die Frage gestellt, wie der (IT) Betrieb sicher und ungestört weiter funktionieren kann, wenn regionale Rechenzentren und Infrastrukturen plötzlich nicht mehr verfügbar oder nur teilweise noch einsatzbereit sind. Der CIO muss für diese neue Welt resiliente Strategien parat haben, die für Business Continuity in bisher nicht vorstellbaren politischen und wirtschaftlichen Szenarien ermöglichen.
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Belgium Aug 28, 2025 Country Members Physical english
With the theme “The Power of Connection,” we’re embracing the essence of meaningful connections within IT and beyond. To honour our tradition, expect an unforgettable evening featuring keynote presentations, open bars, a summer BBQ, and a special experience designed to bring our vibrant community together.
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Belgium Aug 28, 2025 Country Members Physical english
A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.
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How Bridgestone made the digital trek
A company that never stops moving, Bridgestone is evolving from the world’s No. 1 tire and rubber company to a fully integrated, sustainable solutions enterprise. Bridgestone is using smart tire tech and advanced data analytics to improve the way people and goods move around the world.
Buying a new set of wheels is exhilarating. Picking the make, the model, the horsepower…and then enjoying the smell of a shiny new interior. Now, fast forward five years—when that new-car smell is long gone and buying replacement tires for those wheels doesn’t quite give you the same thrill. While there comes a time in everyone’s life when tread depth dips too low, most consumers rarely get excited about tires. The tire buying experience can be inconvenient, time consuming, and overwhelming.
But imagine buying a tire online, showing up for your installation appointment, and getting in, out, and on your way. As VP of the Digital Center of Excellence at Bridgestone Americas, Lack is part of a team working to make the customer journey smoother for all.
This visionary spirit encapsulates the purpose-driven character of Bridgestone. A company that never stops moving, Bridgestone is evolving from the world’s No. 1 tire and rubber company to a fully integrated, sustainable solutions enterprise. “Solutions for your journey,” isn’t just a catchy marketing motto. Bridgestone is using smart tire tech and advanced data analytics to improve the way people and goods move around the world, and that includes improving customers’ digital journeys.
Let’s travel back to 2013, when mobile marketing started to dramatically reshape the digital landscape. At the time, digital marketing accounted for over 30% of Bridgestone’s total marketing spend, but they weren’t working in as coordinated of a manner as they could be.
Their MarTech platforms were disconnected and designed for the specific needs of each business unit, with limited compatibility throughout. Their online presence, which just a few years prior was ahead of the competition, needed to be refreshed to address the latest trends, including the newer mobile and tablet-based formats. And there was an opportunity for increased coordination and alignment across the organization.
A digital audit revealed dozens of disparate technologies powering the entire enterprise — including seven different web hosting platforms, at least six content management systems, three separate mapping tools, and three unique analytics tools. Such a fragmented digital state made it impossible to share learnings and best practices, let alone update code and content across the corporation’s numerous business units.
“We realized that digitally speaking, we were miles apart and about to fragment ourselves further trying to keep up with the pace of change,” said Lack.
And with over 90% of consumers starting their tire shopping journey online, this just wouldn’t do. Lack estimates it’s a journey that consists of anywhere from 15 to 25 steps and several unnecessarily repetitive questions, like what’s your vehicle’s year, make, and model? You’re right back to selecting a tire you’ve already picked out online.
“Every time you add a step to the process, you lose between 30% and 50% of your potential buyers.”
Building an aligned tech stack would allow Bridgestone to better connect the shopping and buying experience and better support their affiliated dealers and retail partners.
To turn their digital marketing efforts into a distinct competitive advantage, they needed to move as one. So they launched the CB2 (Cross-Border, Cross-Business) program to bridge the gap between where they currently stood and where they wanted to be.
Endeavors aligned around three key elements: creating common web services, building standard platforms and web hosting capabilities, and coordinating efforts across the Americas and globally. To pull it all off, they needed a Martech stack and partner who could provide both the engine and the navigation system for their journey.
“We needed a partner who could really rise to our needs as we got bigger and more effective. We needed someone to grow with us and that we could grow into. And we needed the best-in-class partner. That’s what really drove us to the Adobe stack.”
Jeffrey Lack - VP of Digital Marketing, Bridgestone Americas
Bridgestone narrowed its systems down to just one set of robust tools anchored in Adobe Experience Cloud as its MarTech stack. And by year three, they’d shaved ample time off system updates and started to realize material savings.
“We went from six CMS solutions down to one...from far too many different web hosting platforms down to one...three mapping solutions down to one,” said Lack.
By the end of 2015, they’d launched four websites on their new platform, supporting sales for two lines of business in two countries, bringing in 250,000 incoming calls from customers. Bridgestone now has 68 websites in 19 countries supporting 14 businesses in all four Bridgestone markets, all on the same platform.
Over 50 million consumers visited Bridgestone websites in 2020, and millions of them picked up the phone and called a Bridgestone retail customer. Those calls helped retailers sell millions of tires with a material impact on their bottom line.
“If you’d asked me back in 2015 if we were saving a ton of money, the answer clearly would have been no. But looking back over the last six years, we’ve saved the organization so much that the system’s more than paid for itself many times over.”
Since 2015, Bridgestone has practically adopted the entire Adobe tech stack, including Adobe Analytics for measurement, Adobe Audience Manager for segmentation, Adobe Target for personalization, and Adobe Campaign for cross-channel marketing management.
“Adobe came with a full suite of tools that really are, in my opinion, best in class in terms of how they perform. But they also came with a partnership mindset that has been invaluable to us over the last five years,” says Lack.
No more losing data when customers click through to a retailer site. Adobe Experience Manager as Cloud Service allows for a seamless handoff so you can land on a tire quote for your selected option and make a purchase right then and there if you choose. And Adobe Analytics and Adobe Target help test and refine customers’ digital experiences. Teams across Bridgestone can stay connected and take action on customer insights, delivering relevant content and product recommendations at precisely the right moment in the customer journey.
“With this aligned tech stack, we can simplify, curate, take advantage of the shifts, and move at pace in ways that we’ve never been able to before,” said Lack.
Bridgestone’s CB2 initiative and partnership with Adobe has saved the company over 30% in operating costs. Over the last 5 years, the average infrastructure cost per business unit has fallen 35 percent. And operating costs continue to drop. Every business at Bridgestone uses a common set of tools, which opens up a world of possibilities for code sharing, site optimization, and efficiencies.
As Bridgestone’s director of enterprise digital services, Daniel Luttrell has been steering the implementation of the Adobe tech stack across the organization and can attest to its far-reaching effects on both accessibility and productivity. He says, “Adobe’s comprehensive asset management system has increased the efficiency of the way we work by making assets available to business units that may not have known they existed or been able to access them before.”
“Adobe’s comprehensive asset management system has increased the efficiency of the way we work by making assets available to business units that may not have known they existed or been able to access them before.”
Daniel Luttrell - Director of Enterprise Digital Services, Bridgestone Americas
And there are some measurables Lack is especially excited about because they reflect a better customer experience.
He says, “In 2021, we will deploy over 700 updates to our websites, and expect to only have 750 managed issues with an average resolution time of 25 minutes. For context, we had 250 deployments and 2000 managed issues with an average resolution time of 45 minutes in 2018, so that’s a 10-fold improvement in performance in the past five years.”
There’s one more “magic” ingredient behind their success — creating an aligned culture around the technology stack.
Getting everyone on board isn’t easy and takes time, Lack says. “Businesses may feel like new systems cost more money, limit their choices, or minimize their ability to control their own fate.” But it’s absolutely crucial. “More than anything else, creating an aligned culture around this technology stack has had the biggest impact in terms of what we’re able to do with it.”
Bridgestone gathered together a team of business leads, marketing leads, and IT leads to align on goals, processes, and resources. They meet each month to set short- and long-term priorities, work through any gridlock, and develop resources to support their suite of CB2 tools, all the while relying on a data-driven operating model to measure and manage CB2 performance.
“Our philosophy is if we can measure it, we can manage it,” says Lack.
They review at least a dozen reports generated by Adobe Analytics to help track the health of every system on the platform, key metrics on performance, and toolset adoption across Bridgestone. There are fewer surprises, and they can use the data to inform future investments.
Lack’s words of wisdom to other visionaries looking to become experience leaders is this: “You need to make sure you find an aligned tech stack, that your partners are able to take advantage of it, that you build a can-do culture around it, and that you keep on top of upkeep and upgrades to make sure your system stays relevant.”
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