Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Belgium 9-9-25 Squad Only Physical english
As Belgium navigates the complexities of GDPR and various data sovereignty regulations, organizations across multiple industries face both challenges and opportunities in managing their data across borders. The quest for compliance often intersects with the need for business growth, raising questions about the balance between protection and progress. How can companies effectively own and safeguard their data while ensuring compliance without stifling innovation and expansion in a multi-industry landscape?
Read MorePoland 9-9-25 Invitation Only Virtual Polish
Utrzymanie talentów w organizacji IT ulokowanej na konkurencyjnym rynku pracy to nie lada zadanie. A jeśli do tego mówimy o organizacji z sektora publicznego? O swoich i swojej organizacji doświadczeniach, metodach i programach opowie Anna Wituła z CIRF. Będzie to jak zawsze okazja do dyskusji na temat różnych sposobów na utrzymanie talentów w firmie.
Read MoreBelgium 11-9-25 Squad Only Virtual english
You’ve built the portal. Added the chatbot. Rolled out self-service. But your support lines are still ringing. And your frontline teams are still improvising. If you want digital services to feel seamless, not just look polished, this session brings you back to where value is felt: at the frontline.
Read MorePoland 11-9-25 Invitation Only Virtual Polish
W fabrykach cyberbezpieczeństwo często zależy od podwykonawców – integratorów, dostawców systemów automatyki i firm serwisowych, które mają zaskakująco szeroki dostęp do infrastruktury OT. W tej prezentacji Igor Zbyryt z BZK pokaże, jak z perspektywy końcowego użytkownika i integratora wygląda współpraca z tymi firmami oraz jakie realne ryzyka to niesie – również w kontekście NIS2. Zamiast wyliczać różnice między IT a OT, skupi się na wspólnym mianowniku i tym, co trzeba zmienić w podejściu organizacji, żeby cyber w produkcji zaczęło działać.
Read MoreBelgium 13-9-25 All Members Physical english
Join us for a scenic ride along the route of the Brabantse Pijl!This ride is suitable for all levels of cyclists and doesn’t require advanced technical skills. We’ll start at de Zoete Waters, where parking is available, and head into the charming Brabant region. Along the way, we’ll tackle some of the area’s iconic climbs — including the legendary Moskesstraat, known for its cobbled character and history in pro cycling. Expect a relaxed, friendly atmosphere and beautiful views throughout. Whether you're training, exploring, or just riding for fun, you’re more than welcome to join!
Read MoreBelgium 16-9-25 Squad Only Physical english
The system works. That’s the problem. It’s old, complex, deeply integrated, and still running your most critical operations. Everyone agrees change is needed. But no one wants to be the one who breaks it. The stakes are too high.
Read MoreGermany Sep 9, 2025 Country Members Physical german
Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht
Read MoreBelgium Sep 13, 2025 All Members Physical english
Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!
Read MoreGermany Sep 17, 2025 Country Members Physical german
Cybersecurity ist längst kein reines IT-Thema mehr – sie betrifft das gesamte Unternehmen. Doch während die Bedrohungslage zunimmt, geraten viele Security-Verantwortliche an ihre Belastungsgrenzen: zwischen 24/7-Verantwortung, wachsenden Anforderungen und dem ständigen Innovationsdruck.
Read MoreGermany Sep 17, 2025 Country Members Physical german
IT-Betrieb und Cybersicherheit stehen heute unter extremem Druck: steigende Komplexität, wachsende regulatorische Anforderungen (NIS2, DORA, KRITIS), chronische Ressourcenknappheit – und gleichzeitig eine Bedrohungslage, die keine Verzögerungen duldet. Trotzdem agieren viele IT- und Security-Teams noch immer in Silos. Die Folge: ineffiziente Abläufe, Tool-Wildwuchs, langsame Reaktion auf Vorfälle und unklare Verantwortlichkeiten.
Read MoreGermany Sep 18, 2025 Country Members Virtual german
Nachhaltigkeit ist für CIOs nicht nur ein „Nice-to-have“, sondern eine strategische Priorität – sie beeinflusst direkt die finanzielle Performance, die operative Effizienz und die langfristige Wettbewerbsfähigkeit.
Read MoreBelgium Sep 18, 2025 Country Members Physical french
La dette technique est comparable à la négligence des réparations d'une maison. Ignorer un toit qui fuit peut faire gagner du temps aujourd'hui, mais cela pourrait conduire à l'effondrement du plafond plus tard. Pour remédier à la dette technique, il faut trouver et réparer ces fuites dès maintenant et mettre en place un plan d'entretien de la maison afin qu'elle soit prête pour les extensions futures. Pour résoudre ces problèmes, il faut définir des priorités stratégiques, communiquer clairement avec les parties prenantes et établir une feuille de route à long terme pour la modernisation. Cet événement se déroulera entièrement en français.
Read MoreGermany Sep 9, 2025 Country Members Physical german
Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht
Read MoreBelgium Sep 13, 2025 All Members Physical english
Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!
Read MoreGermany Sep 17, 2025 Country Members Physical german
Cybersecurity ist längst kein reines IT-Thema mehr – sie betrifft das gesamte Unternehmen. Doch während die Bedrohungslage zunimmt, geraten viele Security-Verantwortliche an ihre Belastungsgrenzen: zwischen 24/7-Verantwortung, wachsenden Anforderungen und dem ständigen Innovationsdruck.
Read MoreGermany Sep 17, 2025 Country Members Physical german
IT-Betrieb und Cybersicherheit stehen heute unter extremem Druck: steigende Komplexität, wachsende regulatorische Anforderungen (NIS2, DORA, KRITIS), chronische Ressourcenknappheit – und gleichzeitig eine Bedrohungslage, die keine Verzögerungen duldet. Trotzdem agieren viele IT- und Security-Teams noch immer in Silos. Die Folge: ineffiziente Abläufe, Tool-Wildwuchs, langsame Reaktion auf Vorfälle und unklare Verantwortlichkeiten.
Read MoreGermany Sep 18, 2025 Country Members Virtual german
Nachhaltigkeit ist für CIOs nicht nur ein „Nice-to-have“, sondern eine strategische Priorität – sie beeinflusst direkt die finanzielle Performance, die operative Effizienz und die langfristige Wettbewerbsfähigkeit.
Read MoreBelgium Sep 18, 2025 Country Members Physical french
La dette technique est comparable à la négligence des réparations d'une maison. Ignorer un toit qui fuit peut faire gagner du temps aujourd'hui, mais cela pourrait conduire à l'effondrement du plafond plus tard. Pour remédier à la dette technique, il faut trouver et réparer ces fuites dès maintenant et mettre en place un plan d'entretien de la maison afin qu'elle soit prête pour les extensions futures. Pour résoudre ces problèmes, il faut définir des priorités stratégiques, communiquer clairement avec les parties prenantes et établir une feuille de route à long terme pour la modernisation. Cet événement se déroulera entièrement en français.
Read MoreFrom Inbox Chaos to Structured Service: How Colruyt Group Reclaimed 2,200 Hours with AI
Colruyt Group partnered with Tekst to solve a major bottleneck: thousands of unstructured customer emails were slowing teams and reducing Salesforce adoption. In just one quarter, Tekst’s AI processed 310,000 conversations, saved 2,200 hours of manual work, and transformed inbox chaos into structured, actionable workflows.
For a company like Colruyt Group, operational efficiency is more than a goal, it’s part of the brand promise. Known for delivering low prices without compromising service, Colruyt has built one of the most respected retail ecosystems in Europe. But as customer interactions grew in complexity and volume, the company discovered that a critical part of its operations was holding back progress: the Messy Inbox.
Across food, non-food, energy, and wholesale services, Colruyt’s teams were spending valuable time reading, classifying, and routing customer emails manually. Despite a robust Salesforce setup, the reality was clear: unstructured communication was slowing down structured work. That’s where Tekst stepped in.
In this case, we explore how Tekst helped Colruyt Group eliminate repetitive work, increase Salesforce adoption, and turn inbox chaos into actionable insights, without changing how people work.
Colruyt Group is one of Belgium’s most iconic and diversified retailers. With activities across food, non-food, wholesale, and energy, the group manages thousands of customer interactions every day. It has long been recognized for its operational efficiency and commitment to value. But behind that promise was an unseen challenge in customer operations.
Despite a modern Salesforce backbone and years of experience managing customer service at scale, Colruyt Group’s frontline teams were increasingly bogged down by one core issue: the inbox. Every day, thousands of customer emails poured into shared inboxes, ranging from product questions, order issues, complaints to administrative requests and spam, a lot of it. Many came via web forms, often incomplete. Others arrived in French, Dutch, or English.
The problem wasn’t just volume. It was the structure, or lack of it. Human agents had to manually read, classify, route, and respond to nearly every message. This slowed resolution times, frustrated teams, and created inconsistencies in how information entered Salesforce.
What’s more, the messy inbox made it harder to convince teams to work inside Salesforce. When systems are filled with noise, data quality suffers and adoption follows.
Colruyt partnered with Tekst to tackle the issue at its source: the inbox. Unlike traditional workflow tools, Tekst connects directly to unstructured communication channels and uses process mining to reveal the real-life workflows buried inside them.
Tekst’s first step was to connect to Colruyt’s shared mailboxes and listen. The AI quickly learned to filter out low-priority noise, automatically detect the language of incoming messages, and identify what type of service each request related to: returns, complaints, product availability, or billing.
Tekst also enriched incomplete forms submitted via the website, adding missing data points before routing them to Salesforce. Once inside Salesforce, Tekst auto-classified the cases, assigned them to the right queues, and ensured that only clean, structured data reached service agents.
In just one quarter, Colruyt and Tekst achieved:
The transformation didn’t just eliminate manual work. It changed how service operations were perceived internally. With inbox noise drastically reduced, teams could work faster, more accurately, and with greater motivation. Most importantly, they began to see Salesforce not as an administrative burden, but as a reliable, structured environment for value-driven service.
As Colruyt Group continues to scale, the Tekst platform is now being prepared to expand across new brands and customer flows. What started as an automation project has evolved into a broader transformation, where inboxes no longer hide chaos, but reveal process clarity and unlock human potential.
Colruyt’s journey reflects a growing challenge for enterprise organisations: the disconnect between unstructured customer communication and the structured environments they aspire to operate in. By uncovering processes directly from the inbox, Tekst helps close that gap, without changing the tools teams already use.
The result is not just time saved, but a smarter, cleaner, and more human way to work.
Tekst is an AI platform that eliminates repetitive work hidden in unstructured communication flows, starting with the inbox. By connecting directly to shared mailboxes, forms, and ticketing systems, Tekst uncovers how work really happens, automates repetitive tasks, and enriches data before it enters core systems like Salesforce or SAP. The result is structured workflows, cleaner data, faster resolution, and happier teams - without the need for disruptive change management.
Tekst helps enterprise organisations turn chaos into clarity, and boring work into real value.
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Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.
The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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Head of IT Germany and Regional Office Lead Munich, Microsoft
IT Director, IT Thinker
Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)
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