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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Germany Oct 20, 2025 Country Members Virtual german
Die Realisierung des Potenzials von KI und datengesteuerten Strategien stellt nicht länger nur einen Wettbewerbsvorteil dar, sondern ist Heute auch entscheidend für den langfristigen Erfolg eines jeden Unternehmens. Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders praktische Anwendungen aufzuzeigen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für die transformative digitale Reise ebnen und beschleunigen.
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Belgium Oct 21, 2025 Invitation Only Physical english
In today's competitive landscape, customer expectations have never been higher. They demand a personalised, seamless experience at every touchpoint, from initial marketing contact to post-sale service. Unified data is at the heart of creating engaging customer experiences and is meant to fuel the 360 profile. However, for many organizations, a complete picture of the customer is fragmented, with critical data scattered in disconnected systems and departments. This exclusive roundtable will bring together Digital Leaders active in multiple industries to discuss a critical challenge: breaking down data silos to build a true 360° view of the customer. We will explore how to solve the complex integration challenges that prevent a unified view, and how to transform disparate data into a single source of truth. Join us to: Discover how to overcome the technical hurdles of integrating critical business systems, such as ERP and CRM platforms, to unify customer data. Explore real-world case studies on how organisations have successfully created unified customer insights to enhance personalisation and boost commercial and operational efficiency. Discuss best practices for turning fragmented data into actionable insights that can anticipate customer needs, drive revenue growth, and foster long-term loyalty. This is a unique opportunity for Digital Leaders who are ready to transform their customer engagement strategy and unlock the full potential of their data.
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Spain Oct 22, 2025 Country Members Physical spanish
Descubre cómo las organizaciones están utilizando la tecnología para impactar en el negocio a través de casos reales de uso y aprendizajes clave en áreas como ciberseguridad, automatización o data, contados por los protagonistas. Un espacio diseñado para inspirarte, conectar con expertos y potenciar la innovación en tu organización.
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Belgium Oct 22, 2025 Invitation Only Physical english
Enterprises are questioning whether private networks and stacked firewalls are still worthwhile investments. A newer approach operates on the open internet with Zero Trust, eliminates perimeter complexity, and reframes cybersecurity as a business performance metric for boards and audit committees. This is a closed-door, peer discussion, not a lecture. We’ll examine the promise and its pitfalls: Are the promised savings significant, or are they too good to be true? What risks do you introduce? How does this collide with your installed base, legacy OT, entrenched processes and team competencies, and how do you overcome that without breaking operations or credibility with the board? Two senior leaders from global companies will spark the dialogue with lived experience: Kurt De Ruwe, CIO AkzoNobel Frank Bolata, CIO Syensqo
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Poland Oct 23, 2025 Invitation Only Physical Polish
Cloud UP! ’25 to miejsce spotkań managerów, którzy chcą świadomie i skutecznie rozwijać swoje organizacje, wykorzystując najnowsze technologie. Nieformalnym hasłem tegorocznej edycji jest “Chmura gotowa na AI” - będziemy rozmawiać o tym, co sztuczna inteligencja naprawdę potrafi oraz pokazywać, jak wdrażać ją w praktyce. Wspólnie z ekspertami przeanalizujemy, jakie warunki muszą zostać spełnione, aby wdrożenia AI były zarówno skuteczne, jak i bezpieczne. Zerkniemy za kulisy najnowszych rodzimych produktów AI-owych, by zobaczyć ich możliwości, a także poznamy najciekawsze wdrożenia z wykorzystaniem Agentspace. Po raz kolejny spotkamy się w formule Share.Explore.Execute. Stawiamy na wymianę wiedzy i doświadczeń zdobytych podczas realizacji projektów. To one stanowią punkt wyjścia do odkrywania, testowania i skutecznej implementacji najlepszych rozwiązań w organizacjach. Cloud UP! ’25 to cztery ścieżki tematyczne, na które złożą się prezentacje, rozmowy, sesje live-demo oraz pogłębione dyskusje w formule roundtables: AI: Beyond the Hype Data Mastery Resilience & Regulatory Advanced Practitioners Dołącz do liderów chmurowych innowacji w Polsce i spotkaj się z nami już 23 października w Event Hall w Fabryce Norblina.
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Belgium Oct 23, 2025 Invitation Only Physical english
How to lead responsibly when technology can deceive better than a human? AI’s ability to shape our perceptions and create new realities is becoming increasingly sophisticated. While it opens significant opportunities, it also carries risks. What happens when AI goes beyond data and algorithms to influence - or even deceive - our senses? How does this change not only our understanding of reality but also the foundations of trust, creativity, and truth in business? AI isn’t just transforming business, it is altering how we experience and interpret everything around us. From AI-generated deepfakes to personalised experiences designed to influence behaviour, the line between truth and illusion is increasingly blurred. This event combines a roundtable discussion among peers with a hands-on sensory workshop, where you will experience illusions through sight, sound, taste, smell, and touch. Through these experiments, we will confront the ethical dilemmas that arise when AI has the power to fabricate realities and influence decisions.
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From Inbox Chaos to Structured Service: How Colruyt Group Reclaimed 2,200 Hours with AI
Colruyt Group partnered with Tekst to solve a major bottleneck: thousands of unstructured customer emails were slowing teams and reducing Salesforce adoption. In just one quarter, Tekst’s AI processed 310,000 conversations, saved 2,200 hours of manual work, and transformed inbox chaos into structured, actionable workflows.
For a company like Colruyt Group, operational efficiency is more than a goal, it’s part of the brand promise. Known for delivering low prices without compromising service, Colruyt has built one of the most respected retail ecosystems in Europe. But as customer interactions grew in complexity and volume, the company discovered that a critical part of its operations was holding back progress: the Messy Inbox.
Across food, non-food, energy, and wholesale services, Colruyt’s teams were spending valuable time reading, classifying, and routing customer emails manually. Despite a robust Salesforce setup, the reality was clear: unstructured communication was slowing down structured work. That’s where Tekst stepped in.
In this case, we explore how Tekst helped Colruyt Group eliminate repetitive work, increase Salesforce adoption, and turn inbox chaos into actionable insights, without changing how people work.
Colruyt Group is one of Belgium’s most iconic and diversified retailers. With activities across food, non-food, wholesale, and energy, the group manages thousands of customer interactions every day. It has long been recognized for its operational efficiency and commitment to value. But behind that promise was an unseen challenge in customer operations.
Despite a modern Salesforce backbone and years of experience managing customer service at scale, Colruyt Group’s frontline teams were increasingly bogged down by one core issue: the inbox. Every day, thousands of customer emails poured into shared inboxes, ranging from product questions, order issues, complaints to administrative requests and spam, a lot of it. Many came via web forms, often incomplete. Others arrived in French, Dutch, or English.
The problem wasn’t just volume. It was the structure, or lack of it. Human agents had to manually read, classify, route, and respond to nearly every message. This slowed resolution times, frustrated teams, and created inconsistencies in how information entered Salesforce.
What’s more, the messy inbox made it harder to convince teams to work inside Salesforce. When systems are filled with noise, data quality suffers and adoption follows.
Colruyt partnered with Tekst to tackle the issue at its source: the inbox. Unlike traditional workflow tools, Tekst connects directly to unstructured communication channels and uses process mining to reveal the real-life workflows buried inside them.
Tekst’s first step was to connect to Colruyt’s shared mailboxes and listen. The AI quickly learned to filter out low-priority noise, automatically detect the language of incoming messages, and identify what type of service each request related to: returns, complaints, product availability, or billing.
Tekst also enriched incomplete forms submitted via the website, adding missing data points before routing them to Salesforce. Once inside Salesforce, Tekst auto-classified the cases, assigned them to the right queues, and ensured that only clean, structured data reached service agents.
In just one quarter, Colruyt and Tekst achieved:
The transformation didn’t just eliminate manual work. It changed how service operations were perceived internally. With inbox noise drastically reduced, teams could work faster, more accurately, and with greater motivation. Most importantly, they began to see Salesforce not as an administrative burden, but as a reliable, structured environment for value-driven service.
As Colruyt Group continues to scale, the Tekst platform is now being prepared to expand across new brands and customer flows. What started as an automation project has evolved into a broader transformation, where inboxes no longer hide chaos, but reveal process clarity and unlock human potential.
Colruyt’s journey reflects a growing challenge for enterprise organisations: the disconnect between unstructured customer communication and the structured environments they aspire to operate in. By uncovering processes directly from the inbox, Tekst helps close that gap, without changing the tools teams already use.
The result is not just time saved, but a smarter, cleaner, and more human way to work.
Tekst is an AI platform that eliminates repetitive work hidden in unstructured communication flows, starting with the inbox. By connecting directly to shared mailboxes, forms, and ticketing systems, Tekst uncovers how work really happens, automates repetitive tasks, and enriches data before it enters core systems like Salesforce or SAP. The result is structured workflows, cleaner data, faster resolution, and happier teams - without the need for disruptive change management.
Tekst helps enterprise organisations turn chaos into clarity, and boring work into real value.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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