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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Germany Sep 29, 2025 Country Members Virtual german
Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders mit praktischen Anwendungen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für transformative digitale Reisen ebnen.
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Germany Sep 30, 2025 Country Members Physical german
Von der Theorie in die Praxis: Erst Business, dann Bier.Unstrukturierte Daten sind das verborgene Kapital vieler Unternehmen – und zugleich eine der größten Herausforderungen moderner IT. Gemeinsam mit CIOs, CDOs und CTOs der CIONET-Community sprechen wir zuerst bei WeWork München über Strategien, Technologien und echte Use Cases, um dieses Potenzial zu heben. Danach geht's weiter auf die Wiesn – für den offenen Austausch in bayerischer Atmosphäre.
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UK Sep 30, 2025 Invitation Only Physical english
This exclusive Jefferson dinner, hosted by Mendix and CIONET, brings together a hand-picked group of senior executives and digital leaders from across the UK financial sector.
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Netherlands Sep 30, 2025 Invitation Only Physical dutch
Alleen op uitnodiging. Mastering Digital Sovereignty Control, trust and resilience in an era of geopolitical and regulatory shifts. From the Network to the Data.
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Belgium Oct 1, 2025 Invitation Only Physical english
In today’s rapidly evolving technological landscape, organisations face a critical challenge: how to modernise their legacy systems while managing costs, maintaining security, and ensuring operational continuity. This exclusive round table discussion brings together CIOs, CTOs, and Digital Leaders to explore best practices for legacy and lifecycle management. Key topics include extending the lifespan of existing systems, mitigating cyber security risks, optimising costs, and integrating legacy platforms with modern technologies. We’ll also delve into sustainability, workforce challenges, and future-proofing IT infrastructures to navigate technological obsolescence.
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Germany Oct 7, 2025 Country Members Virtual german
Alle nutzen KI, aber keiner weiß wie effektiv! Im Jahr 2025 sind wir als IT-EntscheiderInnen gefordert die Wünsche der Fachbereiche an Künstliche Intelligenz zu managen. Welche KI dient als Copilot für unsere Mitarbeitenden, inwieweit hat diese Zugang zu Firmenwissen und könnten wir heute bereits sinnvoll einen KI Agenten in die IT Systemlandschaft einbinden? Unser Business Partner Scheer PAS spricht als Anbieter einer Process iPaaS Plattform mit hunderten Unternehmen jedes Jahr über IT-Integration. In dieser Online-Session besprechen wir erste Reifegradmodelle zu KI, wo der deutsche Mittelstand sich befindet und wie wir die nächste Innovationsstufe erreichen. Wir teilen praktische Erfahrungen aus dem Marktumfeld und planen unsere nächsten Schritte in der Adaption von KI.
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From Inbox Chaos to Structured Service: How Colruyt Group Reclaimed 2,200 Hours with AI
Colruyt Group partnered with Tekst to solve a major bottleneck: thousands of unstructured customer emails were slowing teams and reducing Salesforce adoption. In just one quarter, Tekst’s AI processed 310,000 conversations, saved 2,200 hours of manual work, and transformed inbox chaos into structured, actionable workflows.
For a company like Colruyt Group, operational efficiency is more than a goal, it’s part of the brand promise. Known for delivering low prices without compromising service, Colruyt has built one of the most respected retail ecosystems in Europe. But as customer interactions grew in complexity and volume, the company discovered that a critical part of its operations was holding back progress: the Messy Inbox.
Across food, non-food, energy, and wholesale services, Colruyt’s teams were spending valuable time reading, classifying, and routing customer emails manually. Despite a robust Salesforce setup, the reality was clear: unstructured communication was slowing down structured work. That’s where Tekst stepped in.
In this case, we explore how Tekst helped Colruyt Group eliminate repetitive work, increase Salesforce adoption, and turn inbox chaos into actionable insights, without changing how people work.
Colruyt Group is one of Belgium’s most iconic and diversified retailers. With activities across food, non-food, wholesale, and energy, the group manages thousands of customer interactions every day. It has long been recognized for its operational efficiency and commitment to value. But behind that promise was an unseen challenge in customer operations.
Despite a modern Salesforce backbone and years of experience managing customer service at scale, Colruyt Group’s frontline teams were increasingly bogged down by one core issue: the inbox. Every day, thousands of customer emails poured into shared inboxes, ranging from product questions, order issues, complaints to administrative requests and spam, a lot of it. Many came via web forms, often incomplete. Others arrived in French, Dutch, or English.
The problem wasn’t just volume. It was the structure, or lack of it. Human agents had to manually read, classify, route, and respond to nearly every message. This slowed resolution times, frustrated teams, and created inconsistencies in how information entered Salesforce.
What’s more, the messy inbox made it harder to convince teams to work inside Salesforce. When systems are filled with noise, data quality suffers and adoption follows.
Colruyt partnered with Tekst to tackle the issue at its source: the inbox. Unlike traditional workflow tools, Tekst connects directly to unstructured communication channels and uses process mining to reveal the real-life workflows buried inside them.
Tekst’s first step was to connect to Colruyt’s shared mailboxes and listen. The AI quickly learned to filter out low-priority noise, automatically detect the language of incoming messages, and identify what type of service each request related to: returns, complaints, product availability, or billing.
Tekst also enriched incomplete forms submitted via the website, adding missing data points before routing them to Salesforce. Once inside Salesforce, Tekst auto-classified the cases, assigned them to the right queues, and ensured that only clean, structured data reached service agents.
In just one quarter, Colruyt and Tekst achieved:
The transformation didn’t just eliminate manual work. It changed how service operations were perceived internally. With inbox noise drastically reduced, teams could work faster, more accurately, and with greater motivation. Most importantly, they began to see Salesforce not as an administrative burden, but as a reliable, structured environment for value-driven service.
As Colruyt Group continues to scale, the Tekst platform is now being prepared to expand across new brands and customer flows. What started as an automation project has evolved into a broader transformation, where inboxes no longer hide chaos, but reveal process clarity and unlock human potential.
Colruyt’s journey reflects a growing challenge for enterprise organisations: the disconnect between unstructured customer communication and the structured environments they aspire to operate in. By uncovering processes directly from the inbox, Tekst helps close that gap, without changing the tools teams already use.
The result is not just time saved, but a smarter, cleaner, and more human way to work.
Tekst is an AI platform that eliminates repetitive work hidden in unstructured communication flows, starting with the inbox. By connecting directly to shared mailboxes, forms, and ticketing systems, Tekst uncovers how work really happens, automates repetitive tasks, and enriches data before it enters core systems like Salesforce or SAP. The result is structured workflows, cleaner data, faster resolution, and happier teams - without the need for disruptive change management.
Tekst helps enterprise organisations turn chaos into clarity, and boring work into real value.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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