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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Belgium Jul 3, 2025 Invitation Only Physical english
Digital Sovereignty - Securing Corporate Autonomy in a Fragmented World In an era marked by geopolitical instability and escalating digital dependencies, corporate leaders face a critical imperative: reclaiming control over their digital ecosystems. This exclusive CIONET executive dinner offers a platform for CIOs, CTOs, and digital leaders to delve into strategies for achieving digital sovereignty. Key discussion points include: Redefining Digital Sovereignty for Enterprises: Exploring how digital sovereignty extends beyond national borders to encompass corporate control over digital assets, infrastructure, and data. Infrastructure Independence: On-Premises vs. Cloud: Evaluating the trade-offs between on-premises infrastructure and cloud services in the context of control, scalability, and sovereignty. Sovereign AI: Building Autonomous Intelligence: Discussing strategies for developing AI capabilities that align with corporate values and operate independently of external platforms. Vendor Lock-In and Technological Autonomy: Identifying risks of dependency on specific vendors and exploring approaches to achieve technological independence. Investing in Sovereign Digital Capabilities: Strategising investments in infrastructure, talent, and processes to build and sustain digital sovereignty. Join us for an evening of insightful discussions, shared experiences, and actionable strategies to navigate the complexities of digital sovereignty. Secure your organisation's future by understanding and implementing the pillars of digital autonomy.
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Italy Jul 3, 2025 Country Members Physical italian
Un appuntamento dedicato a Voi, la Community di Digital Leader più importante del nostro Bel Paese, per rafforzare e rendere sempre più speciale il legame di valore tra le persone che la compongono, brindando all’arrivo dell’estate.
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Germany Jul 3, 2025 Country Members Physical german
Das CIONET Sommerfest ist eine schöne Gelegenheit, CIONET-Mitglieder kennenzulernen oder wiederzutreffen und ein paar gemütliche Stunden miteinander zu verbringen.
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Germany Jul 7, 2025 Country Members Virtual german
KI gilt als Schlüsseltechnologie – doch viele Unternehmen kämpfen mit der Lücke zwischen Investition und echtem Mehrwert. Warum scheitern so viele Initiativen, und wie lässt sich Künstliche Intelligenz wirkungsvoll in die Praxis bringen? Diskutieren Sie mit uns, wie KI vom Buzzword zur echten Wertschöpfung wird!
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Italy Jul 8, 2025 Country Members Physical
Un appuntamento dedicato a Voi, la Community di Digital Leader più importante del nostro Bel Paese, per rafforzare e rendere sempre più speciale il legame di valore tra le persone che la compongono, brindando all’arrivo dell’estate.
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UK Jul 10, 2025 Country Members Physical english
Join us for our community event on 10th July in London. Sponsored by Business Partners Cognizant, Orange Business, Entelect, Strategy, Stefanini & Thoughtworks.
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Touring and Yuma: Humanizing Roadside Assistance with AI-Powered Support
Touring, a leading provider of roadside assistance services in Belgium, recognized the need to enhance their customer service experience while maintaining a strong human connection. They sought a solution that would streamline agent workflows, reducing the time to resolve a problem and allowing them the agents to focus on empathy and personalized support for drivers in distress, without losing the personal touch.
Solution:
Touring partnered with Yuma, a Belgian specialist in human-centric digital transformation, to develop an AI-powered chatbot that supports the call center agents. Yuma, known for its focus on the human aspects of technology, designed the chatbot to act as an intelligent assistant for Touring's call center agents.
Here's how it works:
Results:
By combining Yuma's expertise in human-centered design with the power of AI, Touring achieved impressive results:
Key Takeaways:
Touring's collaboration with Yuma demonstrates how AI can be successfully integrated into customer service while prioritizing the human element. By automating routine tasks and empowering agents to focus on genuine human interaction, Touring has not only improved operational efficiency but also enhanced the overall customer experience. This success story highlights the importance of a human-centric approach to digital transformation, proving that technology can be a powerful tool for enhancing, not replacing, human connection.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
From economic uncertainty to governance, security and trade concerns, today’s IT leaders face unprecedented challenges that require them to navigate, and thrive, in chaos. That, at least, is the proposition of a new sequence of events from Cognizant and CIONET.
This high-energy panel event explored how artificial intelligence is transforming enterprise strategy, operations, and culture. Industry leaders from AstraZeneca, Orange Business, Strategy and Soho House shared how they are reimagining their organisations to stay competitive in the AI era.
The evolution of AI is comparable to that of IT, but it’s happening much faster. As with IT in its early days, AI is becoming deeply embedded in almost every business function. Amara’s Law also applies here: we tend to overestimate AI’s short-term effects and underestimate its long-term impact. This makes it essential to embed AI across your company in a structured way.
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