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CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
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Belgium May 27, 2025 Country Members Physical english

Beyond The Contract - CIONET Belgium: Community Event

Strategic sourcing is no longer just about saving money—it’s about securing the future. This event will push beyond the usual conversations, taking a deep dive into how sourcing decisions can drive innovation, build resilience, and set your organisation apart.We’ll tackle critical questions that digital leaders need to consider today:Beyond Savings: How can sourcing become a key lever for unlocking new technologies like AI, cloud, and cybersecurity?Building Your Ecosystem: What are the new rules for creating strategic partnerships that last and evolve with your business?Risk-Proofing Your Supply Chain: In an era of disruption, how can sourcing strategies keep your operations running smoothly amidst uncertainty?Sustainability as a Strategy: How do you integrate ethical and sustainable sourcing into your business model without sacrificing performance?The Digital Edge: Explore how tools like AI and automation are reshaping vendor relationships and procurement processes.This event isn’t about the status quo. It’s for those ready to rethink the role of sourcing in shaping their business’s future. With expert speakers and real-world case studies, you’ll leave with actionable insights and bold strategies that will turn sourcing into one of your organisation’s strongest assets.

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Italy May 27, 2025 Country Members Physical italian

The Cloud Balancing Act

Con l'incremento della dipendenza delle aziende dalle soluzioni cloud, diventa essenziale trovare un equilibrio tra innovazione e controllo. Come possono le organizzazioni sfruttare al massimo il potenziale del cloud senza perdere il controllo su dati e operazioni cruciali? Questa sessione offrirà una visione approfondita sulle opportunità trasformative del cloud computing, affrontando al contempo le sfide pratiche e strategiche che le aziende si trovano a gestire

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Netherlands May 27, 2025 Invitation Only Physical dutch

CIO Vision Diner From data to business

Invitation Only. Join us for an exclusive Digital Leaders Vision Dinner on May 27 at Restaurant De Kas in Amsterdam — an inspiring setting where technology, strategy, and sustainability come together.

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Spain May 28, 2025 Country Members Physical spanish

AI Quest 2025

Durante este encuentro pondremos el foco en reflexionar y analizar si los modelos operativos actuales se adaptan a las exigencias de la IA o cómo aprovechar su poder transformador. Desde remodelar las estrategias comerciales hasta integrar la IA en la toma de decisiones centrales, exploraremos cómo los líderes deben adaptarse para seguir siendo competitivos en este panorama impulsado por la IA.

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Poland May 28, 2025 Invitation Only Physical Polish

EXECUTIVE ROUNDTABLE Ransomware: Sprawdź swoją gotowość w ćwiczeniach CIONET

Co zrobić, gdy Twoja firma stanie się celem ataku ransomware? Sprawdź to bez ryzyka podczas ćwiczenia na spotkaniu CIONET Roundtable. Najpierw zasymulujemy atak, przetestujemy swoje reakcje, a potem wspólnie omówimy wyniki i wskażemy najskuteczniejsze rekomendacje w walce z ransomware. Podczas ćwiczenia wcielisz się w rolę osoby decyzyjnej w firmie sparaliżowanej przez atak. Systemy przestają działać, dostęp do danych jest zablokowany, telefony milkną. Masz kilka godzin na reakcję — albo uratujesz firmę, albo stracisz wszystko. Scenariusz został przygotowany na podstawie prawdziwych ataków we współpracy z partnerem spotkania, firmą Commvault. Potem we wspólnej dyskusji przeanalizujemy decyzje, które zapadły w trakcie symulacji. Co zadziałało, co zawiodło, a co zostało pominięte? Bez owijania w bawełnę – rozmawiamy o realnych zagrożeniach i o tym, jak skutecznie się na nie przygotować. W dyskusji omówimy: Jak rozpoznać, że atak już się rozpoczął? Gdzie najczęściej zawodzą plany Disaster Recovery? Czy prowadzić rozmowy z napastnikami? Jak zorganizować komunikację wewnętrzną podczas incydentu? Co powinien zawierać praktyczny plan przywrócenia ciągłości?

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Brazil May 29, 2025 Country Members Physical portuguese

Fronteiras Dissolvidas: Como a IA está redefinindo tecnologia, negócios e liderança

Um evento de conteúdo estratégico e provocador, voltado a CIOs e líderes digitais que desejam entender os próximos passos da transformação digital orientada por IA — com foco no contexto e nas oportunidades do Brasil. Não perca a oportunidade de aprofundar-se nos melhores casos e aprendizados sobre IA e participe ativamente do debate no dia 29 de maio de 2025.

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Recent Cases

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Telenet Group: Supercharging Customer Service with AI-Powered Agents

Telenet Group, a leading provider of telecommunications and entertainment services, faced the challenge of meeting ever-increasing customer expectations in a dynamic and competitive market. They recognized the need to empower their customer service agents with the right tools and technologies to deliver faster, more personalized support while maintaining a human-centric approach. Telenet Group always strives to achieve a triple win: for the company, the customer and the employee.

Solution:

Telenet Group embarked on a transformative journey to supercharge their customer service operations by integrating AI and automation into their workflows. Guided by their "5 Ps of GenAI" framework (Potential, Platform, Partners, People, and Policies), they strategically selected and implemented AI-powered solutions to enhance the capabilities of their human agents.


Here's how they did it:

  • Empowering Agents with AI: Telenet Group deployed generative AI tools to assist agents in real-time, providing them with instant access to customer information, relevant knowledge articles, and recommended solutions. This allowed agents to resolve issues more efficiently and effectively.
  • Automating Routine Tasks: By automating repetitive tasks such as call routing and information gathering, Telenet Group freed up agents to focus on higher-value interactions that require empathy and problem-solving skills.
  • Personalizing the Customer Experience: AI-powered tools enabled Telenet Group to analyze customer data and provide agents with insights to personalize their interactions, leading to more relevant and satisfying customer experiences.
  • Driving Adoption Through Change Management: Telenet Group prioritized change management, providing comprehensive training and support to their agents to ensure a smooth transition and foster confidence in using the new AI-powered tools.


Results:

Telenet Group's strategic approach to AI implementation has yielded impressive results:

  • Improved Agent Efficiency: AI assistance has enabled agents to handle more calls with faster resolution times, increasing overall productivity and efficiency.
  • Enhanced Customer Satisfaction: Customers have benefited from quicker response times, personalized service, and more effective problem resolution, leading to higher satisfaction scores.
  • Increased Agent Engagement: By reducing the burden of mundane tasks and empowering agents with AI tools, Telenet Group has fostered a more engaged and motivated workforce.
  • Future-Proofing Customer Service: Telenet Group's investment in AI has positioned them to adapt to evolving customer expectations and maintain a competitive edge in the dynamic telecommunications market.


Key Takeaways:

Telenet Group's successful transformation demonstrates the power of combining human expertise with AI and automation in customer service. 1 By strategically implementing AI solutions and prioritizing change management, Telenet Group has created a win-win situation for both their customers and their agents. This case study serves as an inspiration for other organizations seeking to leverage AI to enhance customer experience and drive business success. 

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations

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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS

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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

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CIOFEST 2025 - From Order Taker to Proactive Disruptor

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CIOFEST 2025 - Introduction to the International Panel

CIONET Reports

 
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The impact of AI on ICT

The evolution of AI is comparable to that of IT, but it’s happening much faster. As with IT in its early days, AI is becoming deeply embedded in almost every business function. Amara’s Law also applies here: we tend to overestimate AI’s short-term effects and underestimate its long-term impact. This makes it essential to embed AI across your company in a structured way.

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CIOFEST UK: Charting Your CIO Career

This report provides a comprehensive overview of the event's insights and reflections from industry leaders, along with actionable takeaways for IT professionals aspiring to reach leadership positions.

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Investment Report 2025- Risk-on, Risk-off

In this report, Roger Camrass reviews the financial events of 2024 and presents his opinion on investment prospects for 2025 Roger has followed global finance markets closely for over 40 years and summarises trends in investment reports annually1 As former Research Director at CIONET, Europe’s largest community of digital leaders2, Roger has first-hand knowledge of digital trends

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Staying ahead of trends and connecting with other CIOs was never easier.

In our new app, our members connect with other digital leaders from around the world to find better solutions to their challenges.

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Anna Kopp (1)

Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
Mauricio Amaro

Mauricio Amaro

IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
Vijay Anand

Vijay Anand

Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

Connect

with digital leaders who share your interests, who face the same challenges, who care about the same topics.

Share

stories, experiences, and ideas around our shared mission.

Learn

from our exclusive events, publications and research.

Find

inspiration, thought-provoking conversations, expert perspectives and exclusive first-hand content each and every day

Grow

and make better, more well-informed decisions on how to lead your digital business.

Maximise

your potential. Realise your ambitions.

About CIONET

Join CIONET

We'd love to welcome you as the newest member of our CIONET community where Digital Leaders unite. 

You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!

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Would you like to know more about CIONET, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!