.png)
.png)
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
.png)
Jun 17, 2025 Invitation Only Physical Polish
W dobie coraz głębszej integracji systemów IT i OT wiele firm staje przed strategicznym wyzwaniem: jak zapewnić bezpieczeństwo procesów operacyjnych bez hamowania innowacji i rozwoju? Niska dojrzałość programów cyberbezpieczeństwa OT, brak segmentacji sieci i ograniczone zarządzanie aktywami sprawiają, że przedsiębiorstwa są narażone nie tylko na zagrożenia techniczne, ale też na ryzyka biznesowe — przestoje, straty finansowe i utratę reputacji. Podczas dyskusji CIONET Roundtable omówimy realne dylematy zarządcze dotyczące odpowiedzialności za bezpieczeństwo w środowiskach OT i punktach styku z IT. Rafał Gąska, dyrektor ds. łańcucha dostaw RTV Euro AGD, podzieli się praktycznymi doświadczeniami w integrowaniu bezpieczeństwa OT z celami operacyjnymi i biznesowymi. Poruszymy tematy: Kto odpowiada za cyberbezpieczeństwo OT w strukturze organizacyjnej? Jak zarządzać ryzykiem w środowiskach hybrydowych IT/OT? Jakie są dobre praktyki segmentacji sieci i monitoringu OT? Wyzwania w zarządzaniu aktywami OT i ich wpływ na ciągłość działania. Jak budować współpracę między zespołami IT, OT i operacjami biznesowymi? Naszym partnerem w przygotowaniu spotkania jest firma TXOne.
Read More
Belgium Jun 17, 2025 Invitation Only Physical english
This roundtable is designed to equip CIOs and IT leaders with actionable insights and practical strategies for building and deploying 'Always-On' applications, ensuring business continuity and operational resilience in the face of evolving digital demands. Join us to discuss how to future-proof your critical applications and infrastructure.
Read More
UK Jun 17, 2025 Invitation Only Physical english
Join us in exploring the benefits of integration – and to discuss how to combat the challenges, too – CIONET and Axway are hosting a not-to-be-missed executive roundtable. The evening will offer a chance to share experiences with other senior IT decision makers and to hear from subject matter experts.
Read More
Netherlands Jun 19, 2025 Invitation Only Physical dutch
Leading with data and AI: Strategies for digital succes in 2025. Op 19 juni in de 3D Makers Zone in Haarlem.
Read More.png)
Spain Jun 19, 2025 Country Members Physical spanish
En la noche previa al solsticio de verano, CIONET convoca a los líderes digitales más reconocidos de Cataluña a recibir el verano juntos, en un encuentro único y exclusivo con momentos muy especiales.
Read More
Netherlands Jun 24, 2025 All Members Virtual dutch
Online Tech & Trends update
Read More
Telenet Group: Supercharging Customer Service with AI-Powered Agents
Telenet Group, a leading provider of telecommunications and entertainment services, faced the challenge of meeting ever-increasing customer expectations in a dynamic and competitive market. They recognized the need to empower their customer service agents with the right tools and technologies to deliver faster, more personalized support while maintaining a human-centric approach. Telenet Group always strives to achieve a triple win: for the company, the customer and the employee.
Solution:
Telenet Group embarked on a transformative journey to supercharge their customer service operations by integrating AI and automation into their workflows. Guided by their "5 Ps of GenAI" framework (Potential, Platform, Partners, People, and Policies), they strategically selected and implemented AI-powered solutions to enhance the capabilities of their human agents.
Here's how they did it:
Results:
Telenet Group's strategic approach to AI implementation has yielded impressive results:
Key Takeaways:
Telenet Group's successful transformation demonstrates the power of combining human expertise with AI and automation in customer service. 1 By strategically implementing AI solutions and prioritizing change management, Telenet Group has created a win-win situation for both their customers and their agents. This case study serves as an inspiration for other organizations seeking to leverage AI to enhance customer experience and drive business success.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
.png)
Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
.png)
Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
-1.jpg)
José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
.png)
Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
.jpg)
CIOFEST 2025 - From Order Taker to Proactive Disruptor
This high-energy panel event explored how artificial intelligence is transforming enterprise strategy, operations, and culture. Industry leaders from AstraZeneca, Orange Business, Strategy and Soho House shared how they are reimagining their organisations to stay competitive in the AI era.
The evolution of AI is comparable to that of IT, but it’s happening much faster. As with IT in its early days, AI is becoming deeply embedded in almost every business function. Amara’s Law also applies here: we tend to overestimate AI’s short-term effects and underestimate its long-term impact. This makes it essential to embed AI across your company in a structured way.
This report provides a comprehensive overview of the event's insights and reflections from industry leaders, along with actionable takeaways for IT professionals aspiring to reach leadership positions.
.png?width=600&height=600&name=Anna%20Kopp%20(1).png)
