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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Germany Oct 20, 2025 Country Members Virtual german
Die Realisierung des Potenzials von KI und datengesteuerten Strategien stellt nicht länger nur einen Wettbewerbsvorteil dar, sondern ist Heute auch entscheidend für den langfristigen Erfolg eines jeden Unternehmens. Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders praktische Anwendungen aufzuzeigen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für die transformative digitale Reise ebnen und beschleunigen.
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Belgium Oct 21, 2025 Invitation Only Physical english
In today's competitive landscape, customer expectations have never been higher. They demand a personalised, seamless experience at every touchpoint, from initial marketing contact to post-sale service. Unified data is at the heart of creating engaging customer experiences and is meant to fuel the 360 profile. However, for many organizations, a complete picture of the customer is fragmented, with critical data scattered in disconnected systems and departments. This exclusive roundtable will bring together Digital Leaders active in multiple industries to discuss a critical challenge: breaking down data silos to build a true 360° view of the customer. We will explore how to solve the complex integration challenges that prevent a unified view, and how to transform disparate data into a single source of truth. Join us to: Discover how to overcome the technical hurdles of integrating critical business systems, such as ERP and CRM platforms, to unify customer data. Explore real-world case studies on how organisations have successfully created unified customer insights to enhance personalisation and boost commercial and operational efficiency. Discuss best practices for turning fragmented data into actionable insights that can anticipate customer needs, drive revenue growth, and foster long-term loyalty. This is a unique opportunity for Digital Leaders who are ready to transform their customer engagement strategy and unlock the full potential of their data.
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Spain Oct 22, 2025 Country Members Physical spanish
Descubre cómo las organizaciones están utilizando la tecnología para impactar en el negocio a través de casos reales de uso y aprendizajes clave en áreas como ciberseguridad, automatización o data, contados por los protagonistas. Un espacio diseñado para inspirarte, conectar con expertos y potenciar la innovación en tu organización.
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Belgium Oct 22, 2025 Invitation Only Physical english
Enterprises are questioning whether private networks and stacked firewalls are still worthwhile investments. A newer approach operates on the open internet with Zero Trust, eliminates perimeter complexity, and reframes cybersecurity as a business performance metric for boards and audit committees. This is a closed-door, peer discussion, not a lecture. We’ll examine the promise and its pitfalls: Are the promised savings significant, or are they too good to be true? What risks do you introduce? How does this collide with your installed base, legacy OT, entrenched processes and team competencies, and how do you overcome that without breaking operations or credibility with the board? Two senior leaders from global companies will spark the dialogue with lived experience: Kurt De Ruwe, CIO AkzoNobel Frank Bolata, CIO Syensqo
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Poland Oct 23, 2025 Invitation Only Physical Polish
Cloud UP! ’25 to miejsce spotkań managerów, którzy chcą świadomie i skutecznie rozwijać swoje organizacje, wykorzystując najnowsze technologie. Nieformalnym hasłem tegorocznej edycji jest “Chmura gotowa na AI” - będziemy rozmawiać o tym, co sztuczna inteligencja naprawdę potrafi oraz pokazywać, jak wdrażać ją w praktyce. Wspólnie z ekspertami przeanalizujemy, jakie warunki muszą zostać spełnione, aby wdrożenia AI były zarówno skuteczne, jak i bezpieczne. Zerkniemy za kulisy najnowszych rodzimych produktów AI-owych, by zobaczyć ich możliwości, a także poznamy najciekawsze wdrożenia z wykorzystaniem Agentspace. Po raz kolejny spotkamy się w formule Share.Explore.Execute. Stawiamy na wymianę wiedzy i doświadczeń zdobytych podczas realizacji projektów. To one stanowią punkt wyjścia do odkrywania, testowania i skutecznej implementacji najlepszych rozwiązań w organizacjach. Cloud UP! ’25 to cztery ścieżki tematyczne, na które złożą się prezentacje, rozmowy, sesje live-demo oraz pogłębione dyskusje w formule roundtables: AI: Beyond the Hype Data Mastery Resilience & Regulatory Advanced Practitioners Dołącz do liderów chmurowych innowacji w Polsce i spotkaj się z nami już 23 października w Event Hall w Fabryce Norblina.
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Belgium Oct 23, 2025 Invitation Only Physical english
How to lead responsibly when technology can deceive better than a human? AI’s ability to shape our perceptions and create new realities is becoming increasingly sophisticated. While it opens significant opportunities, it also carries risks. What happens when AI goes beyond data and algorithms to influence - or even deceive - our senses? How does this change not only our understanding of reality but also the foundations of trust, creativity, and truth in business? AI isn’t just transforming business, it is altering how we experience and interpret everything around us. From AI-generated deepfakes to personalised experiences designed to influence behaviour, the line between truth and illusion is increasingly blurred. This event combines a roundtable discussion among peers with a hands-on sensory workshop, where you will experience illusions through sight, sound, taste, smell, and touch. Through these experiments, we will confront the ethical dilemmas that arise when AI has the power to fabricate realities and influence decisions.
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Improving Location Accuracy for Gas Emergencies Using Amazon Location Service with Cadent
Learn how Cadent in the energy industry simplified locating leaks reported to the National Gas Emergency Service using Amazon Location Service.
in average call time to report hard-to-locate gas leaks
during emergency gas leaks
when reporting leaks
Overview
If a person smells a gas leak, they need to be able to report it quickly and accurately. However, if the leak is in an outdoor area without a specific postal address, like a field, passing on the information to emergency responders over the phone can be tricky. If responders aren’t sent to the correct location quickly, the public safety risks are increased.
Cadent, a gas distribution network based in Britain that also runs the National Gas Emergency Service line for the United Kingdom, wanted to improve the system for people reporting smells of gas in locations that don’t have a specific postal address. By using Amazon Web Services (AWS) and working with Slalom, an AWS Partner, Cadent deployed an application for people who call to report gas emergencies to accurately and quickly pinpoint the location for responders.
Opportunity | Using AWS to Better Locate Outdoor Gas Emergencies for Cadent
In addition to supplying 11 million homes in England with natural gas, Cadent manages the National Gas Emergency Service, a service that members of the public can call 24/7 to report gas emergency situations. The National Gas Emergency Service receives 1.5 million reports per year, and around 900,000 of these incidents require job site visits.
While most incidents take place at a fixed address, about 10 percent of reported gas leaks take place outside in public areas, and about 10 percent of those outdoor locations are difficult for callers to explain. Someone smelling gas in a field or along a public path or road could have trouble describing the location precisely enough for the operators to send work crews to the right place. The previous methods that Cadent used to pinpoint locations relied on how accurately the caller could relay information back to the operator over the phone. “Getting a location wrong could result in serious safety risks for people,” says Dan Edwards, head of customer center operations for Cadent. “We wanted to find a better, user-friendly way to locate these emergency situations.”
Cadent reached out to several technology service providers, and AWS was the first to respond with a proof of concept in July 2023. Cadent then worked alongside AWS to find a partner to develop the solution, and in October, Cadent began a 4-week engagement with Slalom. The result—the LocateMe application—was delivered to Cadent in November 2023 and, after operator training, went live in early 2024.
The map in LocateMe, powered by Amazon Location Service, is intuitive. For the end user, it gives confidence that the correct location has been passed on to our agents.”
Dan Edwards
Head of Customer Center Operations, Cadent
Solution | Reducing Call Times by 50% Using Amazon Location Service
Now, when a person calls the National Gas Emergency Service and reports a smell of gas in a location without a postal address, the operator asks the person permission to send a text message to define the location of the emergency. If the caller agrees, they receive an SMS with a link to open the LocateMe app, which asks for their GPS location. The app then shows the caller’s current location on a map, and the caller can confirm if the problem is at that location or edit the location to pinpoint where the gas smell is. The app sends the location back to the operator, who can copy it directly into the system. This supplies the emergency team with precise GPS coordinates.
Using the LocateMe app, average call times to report gas emergencies at locations without postal addresses have been reduced from 12 minutes to 5–6 minutes. With shorter calls, operators can alert response teams to deal with each emergency more quickly. “Ultimately, whenever there’s a gas leak, our job is to get engineers to that specific site to investigate it, resolve it, and make the situation safe,” says Edwards. “Now, we can get engineers to the right location 5 or 6 minutes faster.”
To display map locations in LocateMe, the app uses Amazon Location Service, a location-based service that developers can use to add geospatial data and location functionality to applications. (See figure 1.)
“The map in LocateMe, powered by Amazon Location Service, is intuitive,” says Edwards. “For the end user, it gives confidence that the correct location has been passed on to our agents.”
Slalom built the application for Cadent using coding languages and tooling that Cadent was already familiar with. Thus, Cadent, which now owns and runs the application, can maintain and further develop it without making major changes to its systems or team. To build the application quickly using Cadent’s preferred technology, Slalom used AWS App Runner—a fully managed application service used to build, deploy, and run web applications and API services without prior infrastructure or container experience. “Slalom brought not only quick build time and quality from its architects and engineers but also worked with us as a stakeholder to really understand what the intention was for this app,” says Edwards. “Slalom actually delivered a far better product than what we’d asked for because its team really understood what we were aiming to achieve.”
The solution has been reviewed by various key stakeholders and regulatory authorities in the United Kingdom, including the Health and Safety Executive. “Every person that I’ve demonstrated this solution to is amazed by how much better it is than what we used before,” says Edwards. “The success of the solution has made it simple to use, demonstrating our commitment to continuous improvement and enhancing customer safety.”
Outcome | Improving Safety Outcomes for the Public
The capabilities of the LocateMe app are reducing the risks of locating the 9,000–11,000 hard-to-pinpoint gas leaks that get reported each year. Cadent plans to continue expanding the product to automate more of the reporting process.
“This project has not only solved the initial issue that we had, but it has also opened up the possibilities of what else we can do using AWS,” says Edwards. “The LocateMe app has proven that we can get customers to use technology in a way that is intuitive, simple, accurate, and not intrusive from a data collection point of view.”
Cadent is the UK’s largest gas distribution network, supplying gas to 11 million homes and businesses. Cadent also manages the National Gas Emergency Service on behalf of the gas industry in the United Kingdom.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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