Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
-1.png)
Germany Sep 9, 2025 Country Members Physical german
Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht
Read More
Belgium Sep 13, 2025 All Members Physical english
Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!
Read More.png)
Germany Sep 17, 2025 Country Members Physical german
Cybersecurity ist längst kein reines IT-Thema mehr – sie betrifft das gesamte Unternehmen. Doch während die Bedrohungslage zunimmt, geraten viele Security-Verantwortliche an ihre Belastungsgrenzen: zwischen 24/7-Verantwortung, wachsenden Anforderungen und dem ständigen Innovationsdruck.
Read More
Germany Sep 17, 2025 Country Members Physical german
IT-Betrieb und Cybersicherheit stehen heute unter extremem Druck: steigende Komplexität, wachsende regulatorische Anforderungen (NIS2, DORA, KRITIS), chronische Ressourcenknappheit – und gleichzeitig eine Bedrohungslage, die keine Verzögerungen duldet. Trotzdem agieren viele IT- und Security-Teams noch immer in Silos. Die Folge: ineffiziente Abläufe, Tool-Wildwuchs, langsame Reaktion auf Vorfälle und unklare Verantwortlichkeiten.
Read More
Germany Sep 18, 2025 Country Members Virtual german
Nachhaltigkeit ist für CIOs nicht nur ein „Nice-to-have“, sondern eine strategische Priorität – sie beeinflusst direkt die finanzielle Performance, die operative Effizienz und die langfristige Wettbewerbsfähigkeit.
Read More
Belgium Sep 18, 2025 Country Members Physical french
La dette technique est comparable à la négligence des réparations d'une maison. Ignorer un toit qui fuit peut faire gagner du temps aujourd'hui, mais cela pourrait conduire à l'effondrement du plafond plus tard. Pour remédier à la dette technique, il faut trouver et réparer ces fuites dès maintenant et mettre en place un plan d'entretien de la maison afin qu'elle soit prête pour les extensions futures. Pour résoudre ces problèmes, il faut définir des priorités stratégiques, communiquer clairement avec les parties prenantes et établir une feuille de route à long terme pour la modernisation. Cet événement se déroulera entièrement en français.
Read More
Why Taskrabbit chose Ultimate over 12 other competitors
Taskrabbit had tried other AI providers before, but none had been able to meet their needs — until they found Ultimate. Learn how Ultimate’s product features fit with their unique use cases better than any other vendor on the market.
Taskrabbit is a global digital platform that connects people seeking help with household tasks, such as furniture assembly, moving, and home improvements, to skilled, reliable Taskers in their communities.
Taskrabbit is a two-sided marketplace that includes self-employed independent contractors, known as Taskers, and the clients who hire them.
250 agents offer localized support in 9 languages throughout North America and Europe.
Taskrabbit offers support across both ticket and chat. With Ultimate's bot, they have successfully automated 100% of first contact on support queries that they receive via chat.
After trying other providers in the past, Taskrabbit was in search of an automation solution that could meet their unique use cases.
Ultimate's chat automation solution proved to be the best fit for Taskrabbit thanks to our customizable analytics dashboard and ability to offer support localized by region.
Taskrabbit had doubts about whether any automation solution could meet their specific needs. They had even tried other providers before, but had found the implementation too clunky and the bots too simplistic. The challenge for them was in the fact that they have unique use cases, as they serve a two-sided marketplace of both self-employed workers and the clients who hire them. More than simply being multilingual, their bot would also need to be able to route queries to the right countries by picking up on location and regional dialects, say for French Canadian or US Spanish. It was in meeting these specific requirements — along with ease of use and implementation — that Ultimate won out.
Mimi Erlick, Taskrabbit's Senior Program Manager, initially discovered Ultimate on Zendesk's list of recommended chatbots — an endorsement that stood out amid their automation skepticism. And beyond simply being able to meet their complex use cases, Ultimate’s product features — from the Zendesk integration and customizable analytics dashboard to its headless capability — enabled them to launch their bot in 9 languages within just 2 months. Mimi also credits Ethan, their customer success manager (CSM) at Ultimate, for their success in launching so quickly. “He understood what my questions were and was available to help us every day. I’d rate the support we got from Ultimate a million out of ten.” Now, 100% of chats start with their bot, and they’ve reached a 28% deflection rate — far exceeding their initial KPIs.
Mimi Erlick
Senior Program Manager, Taskrabbit
Taskrabbit saw near-instant ROI and big annual cost savings with automation.
Agents have reported increased job satisfaction, as more monotonous queries have been taken over by their bot. In fact, Taskrabbit has achieved a 28% deflection rate through automation.
Taskrabbit was able to launch in all 9 languages they serve — including Italian, German, Spanish, French, and English. More than this, their bot offers regional, localized support.
Our headless solution was less work to launch than other chat automation solutions and enables seamless control of their bot flows.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
.png)
Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
.png)
Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
-1.jpg)
José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
.png)
Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
.jpg)
CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
.png?width=600&height=600&name=Anna%20Kopp%20(1).png)
