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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Italy Jun 26, 2025 Country Members Physical italian
E' un evento imperdibile dedicato al confronto tra protagonisti di primo piano nei mondi della tecnologia, del business, della scienza e dell’intrattenimento. Si susseguiranno dialoghi, approfondimenti e incontri su due palchi interconnessi, accompagnati da spazi di coworking, installazioni immersive e un’area expo pensata per stimolare connessioni e scambi di idee.
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Germany Jun 26, 2025 Country Members Physical german
IT ist heute ein entscheidender Wettbewerbsvorteil. Toyota nutzt die Scheer PAS Plattform, um Daten zu automatisieren, zu integrieren und zu monetarisieren – die Basis für Agentic AI. Beim exklusiven Roundtable diskutieren Experten, wie KI-gestützte Agenten Geschäftsprozesse revolutionieren und neue Geschäftsmodelle ermöglichen.
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Spain Jun 26, 2025 Country Members Physical spanish
Como cada año, CIONET convoca a los líderes digitales más reconocidos de la comunidad tecnológica de nuestro país a recibir el verano juntos, en un encuentro único y exclusivo con momentos muy especiales.
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Belgium Jun 27, 2025 All Members Physical english
Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!
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Belgium Jul 1, 2025 Invitation Only Physical english
Today’s threat landscape is more aggressive, targeted, and unrelenting than ever. Traditional perimeter defence and reactive tactics are no longer enough, and CISOs know it. That’s why a new approach is gaining momentum: active cyber defence, where deception, and deep intelligence are wielded as strategic weapons.
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Belgium Jul 3, 2025 Invitation Only Physical english
Digital Sovereignty - Securing Corporate Autonomy in a Fragmented World In an era marked by geopolitical instability and escalating digital dependencies, corporate leaders face a critical imperative: reclaiming control over their digital ecosystems. This exclusive CIONET executive dinner offers a platform for CIOs, CTOs, and digital leaders to delve into strategies for achieving digital sovereignty. Key discussion points include: Redefining Digital Sovereignty for Enterprises: Exploring how digital sovereignty extends beyond national borders to encompass corporate control over digital assets, infrastructure, and data. Infrastructure Independence: On-Premises vs. Cloud: Evaluating the trade-offs between on-premises infrastructure and cloud services in the context of control, scalability, and sovereignty. Sovereign AI: Building Autonomous Intelligence: Discussing strategies for developing AI capabilities that align with corporate values and operate independently of external platforms. Vendor Lock-In and Technological Autonomy: Identifying risks of dependency on specific vendors and exploring approaches to achieve technological independence. Investing in Sovereign Digital Capabilities: Strategising investments in infrastructure, talent, and processes to build and sustain digital sovereignty. Join us for an evening of insightful discussions, shared experiences, and actionable strategies to navigate the complexities of digital sovereignty. Secure your organisation's future by understanding and implementing the pillars of digital autonomy.
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Why Taskrabbit chose Ultimate over 12 other competitors
Taskrabbit had tried other AI providers before, but none had been able to meet their needs — until they found Ultimate. Learn how Ultimate’s product features fit with their unique use cases better than any other vendor on the market.
Taskrabbit is a global digital platform that connects people seeking help with household tasks, such as furniture assembly, moving, and home improvements, to skilled, reliable Taskers in their communities.
Taskrabbit is a two-sided marketplace that includes self-employed independent contractors, known as Taskers, and the clients who hire them.
250 agents offer localized support in 9 languages throughout North America and Europe.
Taskrabbit offers support across both ticket and chat. With Ultimate's bot, they have successfully automated 100% of first contact on support queries that they receive via chat.
After trying other providers in the past, Taskrabbit was in search of an automation solution that could meet their unique use cases.
Ultimate's chat automation solution proved to be the best fit for Taskrabbit thanks to our customizable analytics dashboard and ability to offer support localized by region.
Taskrabbit had doubts about whether any automation solution could meet their specific needs. They had even tried other providers before, but had found the implementation too clunky and the bots too simplistic. The challenge for them was in the fact that they have unique use cases, as they serve a two-sided marketplace of both self-employed workers and the clients who hire them. More than simply being multilingual, their bot would also need to be able to route queries to the right countries by picking up on location and regional dialects, say for French Canadian or US Spanish. It was in meeting these specific requirements — along with ease of use and implementation — that Ultimate won out.
Mimi Erlick, Taskrabbit's Senior Program Manager, initially discovered Ultimate on Zendesk's list of recommended chatbots — an endorsement that stood out amid their automation skepticism. And beyond simply being able to meet their complex use cases, Ultimate’s product features — from the Zendesk integration and customizable analytics dashboard to its headless capability — enabled them to launch their bot in 9 languages within just 2 months. Mimi also credits Ethan, their customer success manager (CSM) at Ultimate, for their success in launching so quickly. “He understood what my questions were and was available to help us every day. I’d rate the support we got from Ultimate a million out of ten.” Now, 100% of chats start with their bot, and they’ve reached a 28% deflection rate — far exceeding their initial KPIs.
Mimi Erlick
Senior Program Manager, Taskrabbit
Taskrabbit saw near-instant ROI and big annual cost savings with automation.
Agents have reported increased job satisfaction, as more monotonous queries have been taken over by their bot. In fact, Taskrabbit has achieved a 28% deflection rate through automation.
Taskrabbit was able to launch in all 9 languages they serve — including Italian, German, Spanish, French, and English. More than this, their bot offers regional, localized support.
Our headless solution was less work to launch than other chat automation solutions and enables seamless control of their bot flows.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
From economic uncertainty to governance, security and trade concerns, today’s IT leaders face unprecedented challenges that require them to navigate, and thrive, in chaos. That, at least, is the proposition of a new sequence of events from Cognizant and CIONET.
This high-energy panel event explored how artificial intelligence is transforming enterprise strategy, operations, and culture. Industry leaders from AstraZeneca, Orange Business, Strategy and Soho House shared how they are reimagining their organisations to stay competitive in the AI era.
The evolution of AI is comparable to that of IT, but it’s happening much faster. As with IT in its early days, AI is becoming deeply embedded in almost every business function. Amara’s Law also applies here: we tend to overestimate AI’s short-term effects and underestimate its long-term impact. This makes it essential to embed AI across your company in a structured way.
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