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CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
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Germany Sep 25, 2025 Country Members Physical english

Munich: The Human Edge

Join us for an evening of thought-provoking discussions, real-world use cases, and insights from digital leaders, tech-pioneers and academics as we explore the dynamics of the human-machine relationship.

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Netherlands Sep 25, 2025 Invitation Only Physical dutch

Business Continuity & IT Resilience in 2025: Safeguarding Against Downtime and Disruptions

Alleen op uitnodiging. How can organizations proactively ensure business continuity and IT resilience in 2025 amidst increasing disruptions?

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Germany Sep 29, 2025 Country Members Virtual german

Online: AI & DATA Knowledge Transfer - Briefing 19

Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders mit praktischen Anwendungen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für transformative digitale Reisen ebnen.

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Germany Sep 30, 2025 Country Members Physical german

München: Unstrukturierte Daten – Das verborgene Kapital in deinem Unternehmen

Von der Theorie in die Praxis: Erst Business, dann Bier.Unstrukturierte Daten sind das verborgene Kapital vieler Unternehmen – und zugleich eine der größten Herausforderungen moderner IT. Gemeinsam mit CIOs, CDOs und CTOs der CIONET-Community sprechen wir zuerst bei WeWork München über Strategien, Technologien und echte Use Cases, um dieses Potenzial zu heben. Danach geht's weiter auf die Wiesn – für den offenen Austausch in bayerischer Atmosphäre.  

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UK Sep 30, 2025 Invitation Only Physical english

How CIOs drive game-changing results at scale?

This exclusive Jefferson dinner, hosted by Mendix and CIONET, brings together a hand-picked group of senior executives and digital leaders from across the UK financial sector.

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Netherlands Sep 30, 2025 Invitation Only Physical dutch

Vision Dinner From the Network to the Data

Alleen op uitnodiging. Mastering Digital Sovereignty Control, trust and resilience in an era of geopolitical and regulatory shifts. From the Network to the Data.

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Recent Cases

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Why Taskrabbit chose Ultimate over 12 other competitors

Taskrabbit had tried other AI providers before, but none had been able to meet their needs — until they found Ultimate. Learn how Ultimate’s product features fit with their unique use cases better than any other vendor on the market.

 

Taskrabbit at a glance

TheCustomer-Taskrabbit

The customer

Taskrabbit is a global digital platform that connects people seeking help with household tasks, such as furniture assembly, moving, and home improvements, to skilled, reliable Taskers in their communities.

TheMarket-Taskrabbit

The market

Taskrabbit is a two-sided marketplace that includes self-employed independent contractors, known as Taskers, and the clients who hire them.

TheSupportTeam-Taskrabbit

The support team

250 agents offer localized support in 9 languages throughout North America and Europe.

TheChannels-Taskrabbit

The channels

Taskrabbit offers support across both ticket and chat. With Ultimate's bot, they have successfully automated 100% of first contact on support queries that they receive via chat.

TheSituation-Taskrabbit

The situation

After trying other providers in the past, Taskrabbit was in search of an automation solution that could meet their unique use cases.

TheSolution-Taskrabbit

The solution

Ultimate's chat automation solution proved to be the best fit for Taskrabbit thanks to our customizable analytics dashboard and ability to offer support localized by region.

 

Getting started with Ultimate

Taskrabbit had doubts about whether any automation solution could meet their specific needs. They had even tried other providers before, but had found the implementation too clunky and the bots too simplistic. The challenge for them was in the fact that they have unique use cases, as they serve a two-sided marketplace of both self-employed workers and the clients who hire them. More than simply being multilingual, their bot would also need to be able to route queries to the right countries by picking up on location and regional dialects, say for French Canadian or US Spanish. It was in meeting these specific requirements — along with ease of use and implementation — that Ultimate won out. 

Mimi Erlick, Taskrabbit's Senior Program Manager, initially discovered Ultimate on Zendesk's list of recommended chatbots — an endorsement that stood out amid their automation skepticism. And beyond simply being able to meet their complex use cases, Ultimate’s product features — from the Zendesk integration and customizable analytics dashboard to its headless capability — enabled them to launch their bot in 9 languages within just 2 months. Mimi also credits Ethan, their customer success manager (CSM) at Ultimate, for their success in launching so quickly. “He understood what my questions were and was available to help us every day. I’d rate the support we got from Ultimate a million out of ten.” Now, 100% of chats start with their bot, and they’ve reached a 28% deflection rate — far exceeding their initial KPIs. 

 
 
 
“When choosing a bot provider, it’s really about what the implementation looks like. We were focused on the ease of use with building and on the quality of the product features. That’s where Ultimate won.”

Mimi Erlick
Senior Program Manager, Taskrabbit

 

 

Deflection rate: 28%
Languages offered: 9
First contact automated: 100%
 
 
 
GlobalSupport-Taskrabbit-1

 

 

AI use case spotlight: Providing highly-localized automated support

  • Taskrabbit needed a bot that could route queries to the right geographic location, as different regions have unique support needs. This feat had proven too complex for other bots they’d tried in the past. 

  • Ultimate’s bot not only recognizes the language that a customer is typing in but also pulls in the region listed in Zendesk, so someone can be talking in a language but not be tied to that language’s region. 
     
  • With Ultimate, their bot both communicates in the right language and is able to connect customers to the most accurate content for their region.
 
 
TaskRabbit-DB

 

 

Use case spotlight: Customizable reporting with the Ultimate analytics dashboard

  • Before using a bot, Taskrabbit would prompt customers to manually enter their personal data, which often left a lot of room for error.

  • Through monitoring in their analytics dashboard, Taskrabbit now has much cleaner and more accurate data. This empowers them to craft more impactful support content and improve agent interactions.

  • The customizable dashboard provides Taskrabbit with useful information and offers a lot of filtering options. Mimi adds that, “since Ultimate acts as a virtual agent within Zendesk, we could also use all of our Zendesk dashes to support our metrics needs.”

 

 

 

The success story

CostEffective-Taskrabbit

Cost effective

Taskrabbit saw near-instant ROI and big annual cost savings with automation.

HappierAgents-Taskrabbit

Happier agents

Agents have reported increased job satisfaction, as more monotonous queries have been taken over by their bot. In fact, Taskrabbit has achieved a 28% deflection rate through automation.

Multilingual-Taskrabbit

Multilingual

Taskrabbit was able to launch in all 9 languages they serve — including Italian, German, Spanish, French, and English. More than this, their bot offers regional, localized support.

Headless-Taskrabbit

Headless

Our headless solution was less work to launch than other chat automation solutions and enables seamless control of their bot flows.

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge

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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations

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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS

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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

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CIOFEST 2025 - From Order Taker to Proactive Disruptor

CIONET Reports

 
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A research proposal_AI and the Human Experience

As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.

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Cybersecurity in critical infrastructure

Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.

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HDS - From Hype to Reality Navigating the Challenges of GenAI

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Discover the CIONET app

Staying ahead of trends and connecting with other CIOs was never easier.

In our new app, our members connect with other digital leaders from around the world to find better solutions to their challenges.

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Experience inspiring and thought-provoking content and conversations you can’t find anywhere else

Make better, more well-informed decisions about the topics that are most important to you

Anna Kopp (1)

Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
Mauricio Amaro

Mauricio Amaro

IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
Vijay Anand

Vijay Anand

Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

Connect

with digital leaders who share your interests, who face the same challenges, who care about the same topics.

Share

stories, experiences, and ideas around our shared mission.

Learn

from our exclusive events, publications and research.

Find

inspiration, thought-provoking conversations, expert perspectives and exclusive first-hand content each and every day

Grow

and make better, more well-informed decisions on how to lead your digital business.

Maximise

your potential. Realise your ambitions.

About CIONET

Join CIONET

We'd love to welcome you as the newest member of our CIONET community where Digital Leaders unite. 

You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!

Contact us

Would you like to know more about CIONET, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!