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Gunter Van Craen - CDIO at Bekaert - Embracing Digital Transformation
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Belgium Dec 4, 2025 Invitation Only Physical english
CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT.
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International Dec 9, 2025 Public Virtual english
The CIONET Awards 2026: Part 1, the premier celebration of excellence in digital mission and leadership. During this event the spotlight falls on two of the most critical arenas in modern enterprise: Applications & Architecture and Data & AI. Prepare for a dynamic session where each nominee will present their groundbreaking achievements.
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Netherlands Dec 9, 2025 Invitation Only Physical english
Digital transformation and ongoing economic uncertainty are intensifying the pressure on IT leaders to do more with less. In this environment, gaining precise control over IT costs—while continuing to deliver effective, efficient, and innovative technology operations—is more critical than ever. At this exclusive CIONET Executive Roundtable, hosted in partnership with It’s Value, we will explore how Technology Business Management (TBM) principles can help CIOs and IT leaders make data-driven financial decisions that drive measurable business value. Key Discussion Themes Turning data insights into smarter IT investment decisions Setting priorities for cost optimisation and maximising ROI Quantifying and communicating the business value of IT initiatives Evaluating the principles of FinOps and the implications of public, private, and hybrid cloud environments for cost management Embedding effective change management to drive adoption and alignment Achieving tangible business outcomes from AI initiatives while maintaining fiscal discipline The evening will also feature a fireside chat with Sunil Anand, Global Head of Technology Business Management at National Grid. Sunil will share practical lessons and key milestones, retracing the National Grid cost management journey. This dinner offers a unique opportunity to: Exchange experiences with peers facing similar challenges Gain insights from TBM experts and industry practitioners Reassess your own IT financial strategy in a relaxed, collegial setting Join us for an evening of insight, discussion, and connection—designed to help you strengthen IT’s role as a true business value driver.
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Italy Dec 10, 2025 Invitation Only Physical italian
Questa roundtable esclusiva offrirà a CIO, CISO e Leader di ITOps/Engineering un confronto diretto per individuare le migliori strategie di Innovazione che, attraverso l'observability, ottimizzino il Return of Investment.
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Belgium Dec 11, 2025 Country Members Physical english
Imagine being able to monitor, simulate, and optimise an entire city, factory, or supply chain in real time. Next-generation digital twins are making this vision a reality, transforming how we manage and understand complex systems. By creating dynamic virtual replicas of physical assets and processes, digital twins allow organisations to predict issues, optimize performance, and make data-driven decisions with unprecedented accuracy.This event will explore how digital twins are being used across industries to revolutionize the way we operate and maintain large-scale, intricate systems—whether it’s the infrastructure of a smart city, the efficiency of a factory floor, or the resilience of global supply chains.Examples of Digital Twins in Action:Smart Cities: Urban planners can use digital twins to simulate traffic flow, monitor energy usage, or predict the impact of weather events on infrastructure. This enables cities to optimize resources and improve the quality of life for their citizens.Factories of the Future: Manufacturing plants are leveraging digital twins to monitor equipment in real time, prevent downtime, and optimize production lines. With predictive analytics, factories can avoid costly breakdowns and improve overall efficiency.Supply Chain Management: Complex supply chains, spanning continents and industries, can be modeled as digital twins to track shipments, simulate disruptions, and optimize logistics. Businesses can reduce inefficiencies and respond faster to market demands.Key Themes:Real-Time Monitoring and Simulation: How digital twins provide real-time insights into complex systems, allowing for dynamic response and optimization.Predictive Power: Leveraging AI and data analytics, digital twins help organisations predict and mitigate issues before they happen, from equipment failures to supply chain bottlenecks.Scalability Across Ecosystems: Digital twins aren’t limited to individual assets—learn how they can be scaled across entire ecosystems like smart cities or global supply chains for maximum impact.Building Trust and Security: With digital twins handling critical infrastructure and sensitive data, what are the security and governance frameworks needed to ensure trust in these virtual systems?Why You Should Attend:Next-generation digital twins are no longer just a concept—they are revolutionizing industries by offering a new way to manage complexity. Whether you’re looking to optimize a city, factory, or supply chain, this event will provide practical insights into how digital twins can transform your organisation’s operations and drive future innovation.
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Netherlands Dec 11, 2025 Invitation Only Physical dutch
Navigating tommorrow's threatscape: Cybersecurity insights for digital leaders. Op 28 november in de 3D Makers Zone in Haarlem.
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Why Taskrabbit chose Ultimate over 12 other competitors
Taskrabbit had tried other AI providers before, but none had been able to meet their needs — until they found Ultimate. Learn how Ultimate’s product features fit with their unique use cases better than any other vendor on the market.
Taskrabbit is a global digital platform that connects people seeking help with household tasks, such as furniture assembly, moving, and home improvements, to skilled, reliable Taskers in their communities.
Taskrabbit is a two-sided marketplace that includes self-employed independent contractors, known as Taskers, and the clients who hire them.
250 agents offer localized support in 9 languages throughout North America and Europe.
Taskrabbit offers support across both ticket and chat. With Ultimate's bot, they have successfully automated 100% of first contact on support queries that they receive via chat.
After trying other providers in the past, Taskrabbit was in search of an automation solution that could meet their unique use cases.
Ultimate's chat automation solution proved to be the best fit for Taskrabbit thanks to our customizable analytics dashboard and ability to offer support localized by region.
Taskrabbit had doubts about whether any automation solution could meet their specific needs. They had even tried other providers before, but had found the implementation too clunky and the bots too simplistic. The challenge for them was in the fact that they have unique use cases, as they serve a two-sided marketplace of both self-employed workers and the clients who hire them. More than simply being multilingual, their bot would also need to be able to route queries to the right countries by picking up on location and regional dialects, say for French Canadian or US Spanish. It was in meeting these specific requirements — along with ease of use and implementation — that Ultimate won out.
Mimi Erlick, Taskrabbit's Senior Program Manager, initially discovered Ultimate on Zendesk's list of recommended chatbots — an endorsement that stood out amid their automation skepticism. And beyond simply being able to meet their complex use cases, Ultimate’s product features — from the Zendesk integration and customizable analytics dashboard to its headless capability — enabled them to launch their bot in 9 languages within just 2 months. Mimi also credits Ethan, their customer success manager (CSM) at Ultimate, for their success in launching so quickly. “He understood what my questions were and was available to help us every day. I’d rate the support we got from Ultimate a million out of ten.” Now, 100% of chats start with their bot, and they’ve reached a 28% deflection rate — far exceeding their initial KPIs.
Mimi Erlick
Senior Program Manager, Taskrabbit
Taskrabbit saw near-instant ROI and big annual cost savings with automation.
Agents have reported increased job satisfaction, as more monotonous queries have been taken over by their bot. In fact, Taskrabbit has achieved a 28% deflection rate through automation.
Taskrabbit was able to launch in all 9 languages they serve — including Italian, German, Spanish, French, and English. More than this, their bot offers regional, localized support.
Our headless solution was less work to launch than other chat automation solutions and enables seamless control of their bot flows.
Gunter Van Craen - CDIO at Bekaert - Embracing Digital Transformation
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Raul Jimenez - Transforming Data and AI Governance at Sika
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Carla Milovanov - Navigating Transformation: Insights from Landal's CIO
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Claudio Balbo - Senior Director and Head of IT Architecture at Intesa Sanpaolo - Revolutionizing Core Banking
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Angélique Bidault-Verliac - CDPO, SNCF Connect & Tech - Data, AI, and Customer-First Transformation
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Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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