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CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
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Germany Oct 20, 2025 Country Members Virtual german

Online: AI & DATA Knowledge Transfer - Briefing 20

Die Realisierung des Potenzials von KI und datengesteuerten Strategien stellt nicht länger nur einen Wettbewerbsvorteil dar, sondern ist Heute auch entscheidend für den langfristigen Erfolg eines jeden Unternehmens. Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders praktische Anwendungen aufzuzeigen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für die transformative digitale Reise ebnen und beschleunigen.

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Belgium Oct 21, 2025 Invitation Only Physical english

CIONET Round Table - From Disconnected Data to Unified Insight ; Building a 360° customer view to unlock commercial growth

In today's competitive landscape, customer expectations have never been higher. They demand a personalised, seamless experience at every touchpoint, from initial marketing contact to post-sale service. Unified data is at the heart of creating engaging customer experiences and is meant to fuel the 360 profile.  However, for many organizations, a complete picture of the customer is fragmented, with critical data scattered in disconnected systems and departments.  This exclusive roundtable will bring together Digital Leaders active in multiple industries to discuss a critical challenge: breaking down data silos to build a true 360° view of the customer. We will explore how to solve the complex integration challenges that prevent a unified view, and how to transform disparate data into a single source of truth. Join us to: Discover how to overcome the technical hurdles of integrating critical business systems, such as ERP and CRM platforms, to unify customer data. Explore real-world case studies on how organisations have successfully created unified customer insights to enhance personalisation and boost commercial and operational efficiency. Discuss best practices for turning fragmented data into actionable insights that can anticipate customer needs, drive revenue growth, and foster long-term loyalty. This is a unique opportunity for Digital Leaders who are ready to transform their customer engagement strategy and unlock the full potential of their data.

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Spain Oct 22, 2025 Country Members Physical spanish

Barcelona TECH Quest 2025

Descubre cómo las organizaciones están utilizando la tecnología para impactar en el negocio  a través de casos reales de uso y aprendizajes clave en áreas como ciberseguridad, automatización o data, contados por los protagonistas. Un espacio diseñado para inspirarte, conectar con expertos y potenciar la innovación en tu organización.

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Belgium Oct 22, 2025 Invitation Only Physical english

The End of the Firewall

Enterprises are questioning whether private networks and stacked firewalls are still worthwhile investments. A newer approach operates on the open internet with Zero Trust, eliminates perimeter complexity, and reframes cybersecurity as a business performance metric for boards and audit committees. This is a closed-door, peer discussion, not a lecture. We’ll examine the promise and its pitfalls: Are the promised savings significant, or are they too good to be true? What risks do you introduce? How does this collide with your installed base, legacy OT, entrenched processes and team competencies, and how do you overcome that without breaking operations or credibility with the board? Two senior leaders from global companies will spark the dialogue with lived experience: Kurt De Ruwe, CIO AkzoNobel Frank Bolata, CIO Syensqo    

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Poland Oct 23, 2025 Invitation Only Physical Polish

CLOUD UP'25

Cloud UP! ’25 to miejsce spotkań managerów, którzy chcą świadomie i skutecznie rozwijać swoje organizacje, wykorzystując najnowsze technologie. Nieformalnym hasłem tegorocznej edycji jest “Chmura gotowa na AI” - będziemy rozmawiać o tym, co sztuczna inteligencja naprawdę potrafi oraz pokazywać, jak wdrażać ją w praktyce. Wspólnie z ekspertami przeanalizujemy, jakie warunki muszą zostać spełnione, aby wdrożenia AI były zarówno skuteczne, jak i bezpieczne. Zerkniemy za kulisy najnowszych rodzimych produktów AI-owych, by zobaczyć ich możliwości, a także poznamy najciekawsze wdrożenia z wykorzystaniem Agentspace.  Po raz kolejny spotkamy się w formule Share.Explore.Execute. Stawiamy na wymianę wiedzy i doświadczeń zdobytych podczas realizacji projektów. To one stanowią punkt wyjścia do odkrywania, testowania i skutecznej implementacji najlepszych rozwiązań w organizacjach. Cloud UP! ’25 to cztery ścieżki tematyczne, na które złożą się prezentacje, rozmowy, sesje live-demo oraz pogłębione dyskusje w formule roundtables: AI: Beyond the Hype Data Mastery Resilience & Regulatory Advanced Practitioners Dołącz do liderów chmurowych innowacji w Polsce i spotkaj się z nami już 23 października w Event Hall w Fabryce Norblina. 

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Belgium Oct 23, 2025 Invitation Only Physical english

AI: The Great Illusionist

How to lead responsibly when technology can deceive better than a human?  AI’s ability to shape our perceptions and create new realities is becoming increasingly sophisticated. While it opens significant opportunities, it also carries risks. What happens when AI goes beyond data and algorithms to influence - or even deceive - our senses? How does this change not only our understanding of reality but also the foundations of trust, creativity, and truth in business? AI isn’t just transforming business, it is altering how we experience and interpret everything around us. From AI-generated deepfakes to personalised experiences designed to influence behaviour, the line between truth and illusion is increasingly blurred. This event combines a roundtable discussion among peers with a hands-on sensory workshop, where you will experience illusions through sight, sound, taste, smell, and touch. Through these experiments, we will confront the ethical dilemmas that arise when AI has the power to fabricate realities and influence decisions.

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Recent Cases

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How Vandebron scaled their chat support by 150% without scaling their team

Green energy provider Vandebron needed to manage a surge in volumes, while ensuring customers received the instant support they expect — all without hiring a single extra agent.

 

Vandebron at a glance

TheCustomer-Vandebron

The customer

Vandebron is a green energy company providing households across the country with solar, wind, and bio energy.

TheMarket-Vandebron

The market

Vandebron serves 200,000 energy consumers with customer support in Dutch.

TheSupportTeam-Vandebron

The support team

45 full-time employees receive an average of 5,000 chat requests per month.

TheChannels-Vandebron

The channels

Vandebron agents work across phone, email, and chat, with self-service available to logged-in customers.

TheSituation-Vandebron

The situation

Vandebron wanted to empower its customer support team to meet a surge in requests during the 2022 energy crisis.

TheSolution-Vandebron

The solution

Chat automation that fully resolves 50% of requests and proactively guides customers to self-serve and seamlessly integrates with its CRM platform: Salesforce.

 

Getting started with Ultimate

Vandebron wanted to make their CX as smooth as possible in the midst of a 2022 surge in energy prices. This included training their customers to self-serve, so they would get what they were urgently looking for faster. Vandebron found Ultimate through their CRM Salesforce's marketplace “Appexchange”, choosing it over the competition thanks to its seamless Salesforce CRM integration

Automation helped Vandebron and their customers power through the energy crisis, letting them manage 150% higher volumes without needing to scale their team or tech resources. Now, their bot is doing the work of one entire support team.

 
 
 
"Changing monthly payments, updating an address: We analyzed our data and found 70% of all customer questions could be grouped into 5-6 topics. These turned into the intents we began automating first."

Bob Molenaar
Digital Experience Manager, Vandebron

 
 
Vandebron_CaseStudy_ContentBlock_1_2x

 

AI use case spotlight: training customers to “go digital”

  • Vandebron customers’ top FAQs revolved around monthly payments, energy usage, meter readings, and changing personal information. Answers to all of them were available on the website, so Bob's team only needed to efficiently triage requests and direct users to the right place to get started.

  • Their virtual agent, or bot, identified intents based on natural language processing (NLP), a branch of artificial intelligence. It would then handle simple requests fully, or collect information and create a case in Salesforce to reduce average handling time (AHT) for requests that ended up being escalated to a human.

  • Due to the energy crisis, monthly requests increased from 2,000 to 5,000 requests a month, but a 50% automation rate helped the team easily handle more volumes in less time.
 
Vandebron_CaseStudy_ContentBlock_2_2x

 

 

AI use case spotlight: monitoring customer satisfaction by measuring NPS

  • Vandebron has two ways of asking for customer feedback: random surveys throughout the year and regular feedback check-ins after every conversation, including post-chat.

  • Customers can give a star rating following a chat conversation. And the majority responds favorably to it: 50% give the bot 4 or 5 stars on average.

 

 

The success story

Scalable-Vandebron

Scalable

Currently, every season is busy season for Vandebron, so the fact that automation handles the work of an entire additional team is a life saver for them.

Headless-Vandebron

Headless

Vandebron chose Ultimate because it was recommended on the Salesforce marketplace, meaning they were able to integrate into Salesforce without creating silos or any interruptions to their existing tech stack.

CustomerFriendly-Vandebron

Customer-friendly

Vandebron carefully tracks their NPS and have seen that customers are taking exceptionally well to automated, 24/7 chat.

CostEffective-Vandebron

Cost-effective

A 50% automation rate is driving down Vandebron's cost per interaction, enabling Vandebron to handle more overall volumes at a lower cost.

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge

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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations

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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS

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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

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CIOFEST 2025 - From Order Taker to Proactive Disruptor

CIONET Reports

 
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Get your copy

How CIOs drive game changing results at scale?

The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.

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A research proposal_AI and the Human Experience

As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.

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Cybersecurity in critical infrastructure

Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.

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Discover the CIONET app

Staying ahead of trends and connecting with other CIOs was never easier.

In our new app, our members connect with other digital leaders from around the world to find better solutions to their challenges.

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Experience inspiring and thought-provoking content and conversations you can’t find anywhere else

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Anna Kopp (1)

Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
Mauricio Amaro

Mauricio Amaro

IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
Vijay Anand

Vijay Anand

Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

Connect

with digital leaders who share your interests, who face the same challenges, who care about the same topics.

Share

stories, experiences, and ideas around our shared mission.

Learn

from our exclusive events, publications and research.

Find

inspiration, thought-provoking conversations, expert perspectives and exclusive first-hand content each and every day

Grow

and make better, more well-informed decisions on how to lead your digital business.

Maximise

your potential. Realise your ambitions.

About CIONET

Join CIONET

We'd love to welcome you as the newest member of our CIONET community where Digital Leaders unite. 

You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!

Contact us

Would you like to know more about CIONET, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!