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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Germany Sep 25, 2025 Country Members Physical english
Join us for an evening of thought-provoking discussions, real-world use cases, and insights from digital leaders, tech-pioneers and academics as we explore the dynamics of the human-machine relationship.
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Netherlands Sep 25, 2025 Invitation Only Physical dutch
Alleen op uitnodiging. How can organizations proactively ensure business continuity and IT resilience in 2025 amidst increasing disruptions?
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Germany Sep 29, 2025 Country Members Virtual german
Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders mit praktischen Anwendungen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für transformative digitale Reisen ebnen.
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Germany Sep 30, 2025 Country Members Physical german
Von der Theorie in die Praxis: Erst Business, dann Bier.Unstrukturierte Daten sind das verborgene Kapital vieler Unternehmen – und zugleich eine der größten Herausforderungen moderner IT. Gemeinsam mit CIOs, CDOs und CTOs der CIONET-Community sprechen wir zuerst bei WeWork München über Strategien, Technologien und echte Use Cases, um dieses Potenzial zu heben. Danach geht's weiter auf die Wiesn – für den offenen Austausch in bayerischer Atmosphäre.
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UK Sep 30, 2025 Invitation Only Physical english
This exclusive Jefferson dinner, hosted by Mendix and CIONET, brings together a hand-picked group of senior executives and digital leaders from across the UK financial sector.
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Netherlands Sep 30, 2025 Invitation Only Physical dutch
Alleen op uitnodiging. Mastering Digital Sovereignty Control, trust and resilience in an era of geopolitical and regulatory shifts. From the Network to the Data.
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How Vandebron scaled their chat support by 150% without scaling their team
Green energy provider Vandebron needed to manage a surge in volumes, while ensuring customers received the instant support they expect — all without hiring a single extra agent.
Vandebron is a green energy company providing households across the country with solar, wind, and bio energy.
Vandebron serves 200,000 energy consumers with customer support in Dutch.
45 full-time employees receive an average of 5,000 chat requests per month.
Vandebron agents work across phone, email, and chat, with self-service available to logged-in customers.
Vandebron wanted to empower its customer support team to meet a surge in requests during the 2022 energy crisis.
Chat automation that fully resolves 50% of requests and proactively guides customers to self-serve and seamlessly integrates with its CRM platform: Salesforce.
Vandebron wanted to make their CX as smooth as possible in the midst of a 2022 surge in energy prices. This included training their customers to self-serve, so they would get what they were urgently looking for faster. Vandebron found Ultimate through their CRM Salesforce's marketplace “Appexchange”, choosing it over the competition thanks to its seamless Salesforce CRM integration.
Automation helped Vandebron and their customers power through the energy crisis, letting them manage 150% higher volumes without needing to scale their team or tech resources. Now, their bot is doing the work of one entire support team.
Bob Molenaar
Digital Experience Manager, Vandebron
Currently, every season is busy season for Vandebron, so the fact that automation handles the work of an entire additional team is a life saver for them.
Vandebron chose Ultimate because it was recommended on the Salesforce marketplace, meaning they were able to integrate into Salesforce without creating silos or any interruptions to their existing tech stack.
Vandebron carefully tracks their NPS and have seen that customers are taking exceptionally well to automated, 24/7 chat.
A 50% automation rate is driving down Vandebron's cost per interaction, enabling Vandebron to handle more overall volumes at a lower cost.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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