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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Germany Aug 27, 2025 Country Members Virtual german
Die neuen geo-politischen Veränderungen und unvorhergesehene wirtschaftliche Anforderungen stellen Digital Leader vor neue Herausforderungen. Immer öfter wird in den Vorstandsetagen die Frage gestellt, wie der (IT) Betrieb sicher und ungestört weiter funktionieren kann, wenn regionale Rechenzentren und Infrastrukturen plötzlich nicht mehr verfügbar oder nur teilweise noch einsatzbereit sind. Der CIO muss für diese neue Welt resiliente Strategien parat haben, die für Business Continuity in bisher nicht vorstellbaren politischen und wirtschaftlichen Szenarien ermöglichen.
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Belgium Aug 28, 2025 Country Members Physical english
With the theme “The Power of Connection,” we’re embracing the essence of meaningful connections within IT and beyond. To honour our tradition, expect an unforgettable evening featuring keynote presentations, open bars, a summer BBQ, and a special experience designed to bring our vibrant community together.
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Belgium Aug 28, 2025 Country Members Physical english
A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.
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Germany Sep 9, 2025 Country Members Physical german
Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht
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Belgium Sep 13, 2025 All Members Physical english
Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!
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How DiscoverCars saves €128k annually and upskills agents with generative AI
Learn why Carla, DiscoverCars’ chatbot, is a valuable member of their support team who simultaneously saves agents 110 hours per week while also improving their CSAT.
DiscoverCars is an online platform that provides rental car bookings.
They serve customers around the world in 19 languages.
A team of 66 agents provides support to customers with the help of their bot, Carla.
DiscoverCars offers support via email and chat. Ultimate seamlessly integrates with their support stack and with Zendesk, their CRM.
With growing consumer demand but limited resources, DiscoverCars was looking to speedily scale their support in a cost-effective way.
UltimateGPT, our generative AI-powered automation solution, was easy to use and quick to get started. Carla is now considered a valued member of the team.
DiscoverCars wanted to scale their support in order to better serve their customers and to meet the demands of seasonal travel spikes. The problem was that, with business busier than ever, they had limited resources to continuously hire and train new support staff. Endorsed on Zendesk's list of top CX automation providers, they chose Ultimate as the best solution to meet their support needs. Guleysha Hasanova, DiscoverCars’ Automation and Helpdesk Manager, was instantly impressed by the intuitive dialogue builder and how our AI tools provided quick time to value without requiring a ton of technical know-how.
Thanks to their stellar Customer Success Manager, Frances Naguit, within just two months their chatbot, Carla, was fully operational. As Guleysha recalls, “Frances was the best teacher. She took us from baby steps to the advanced level on Ultimate. She helped me to see that I could easily manage our bot without prior technical background.” But the benefits didn’t stop there. Carla is now a valued member of the team who does the work of 1.5 agents. She is helping them to clear their ticket backlog, and saves their human agents an average of 110 hours a week. All of this has resulted in an improved CSAT score, which has jumped from 68% to 73% since launching their bot.
Frances Naguit
Customer Success Manager, Ultimate
Automation has helped DiscoverCars to tackle their ticket backlog and meet seasonal spikes, all without having to hire and train new agents.
Ultimate’s AI solution was easy to learn and accessible without needing previous technical know-how. It also seamlessly integrated with their existing CRM, Zendesk.
DiscoverCars now offers round-the-clock support thanks to Carla. Since getting started with automation, they’ve seen their CSAT increase too.
Thanks to an personalized onboarding experience with a dedicated CSM, DiscoverCars was able to launch their bot – and reap the benefits of automation – both quickly and easily.
“We are a support team of 66 members, but with Carla we are 67. She’s already an agent here, and we even want to promote her! We expect her to take on the work of 4 or 5 agents in the coming years.”
Guleysha Hasanova
Automation and Helpdesk Manager, DiscoverCars
Having already tried and loved Ultimate’s generative AI offering, UltimateGPT, they’re excited to continue using it as it evolves further. Right now, the latest version is powered by GPT4. They feel so confident in the capabilities of this generative AI solution that they’ve also decided to proudly feature Carla on the front page of their website, rather than gated behind a login. As a forward-thinking business, they know that automation will continue to help future-proof their CX.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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