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Gunter Van Craen - CDIO at Bekaert - Embracing Digital Transformation
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Belgium Dec 4, 2025 Invitation Only Physical english
CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT.
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International Dec 9, 2025 Public Virtual english
The CIONET Awards 2026: Part 1, the premier celebration of excellence in digital mission and leadership. During this event the spotlight falls on two of the most critical arenas in modern enterprise: Applications & Architecture and Data & AI. Prepare for a dynamic session where each nominee will present their groundbreaking achievements.
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Netherlands Dec 9, 2025 Invitation Only Physical english
Digital transformation and ongoing economic uncertainty are intensifying the pressure on IT leaders to do more with less. In this environment, gaining precise control over IT costs—while continuing to deliver effective, efficient, and innovative technology operations—is more critical than ever. At this exclusive CIONET Executive Roundtable, hosted in partnership with It’s Value, we will explore how Technology Business Management (TBM) principles can help CIOs and IT leaders make data-driven financial decisions that drive measurable business value. Key Discussion Themes Turning data insights into smarter IT investment decisions Setting priorities for cost optimisation and maximising ROI Quantifying and communicating the business value of IT initiatives Evaluating the principles of FinOps and the implications of public, private, and hybrid cloud environments for cost management Embedding effective change management to drive adoption and alignment Achieving tangible business outcomes from AI initiatives while maintaining fiscal discipline The evening will also feature a fireside chat with Sunil Anand, Global Head of Technology Business Management at National Grid. Sunil will share practical lessons and key milestones, retracing the National Grid cost management journey. This dinner offers a unique opportunity to: Exchange experiences with peers facing similar challenges Gain insights from TBM experts and industry practitioners Reassess your own IT financial strategy in a relaxed, collegial setting Join us for an evening of insight, discussion, and connection—designed to help you strengthen IT’s role as a true business value driver.
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Italy Dec 10, 2025 Invitation Only Physical italian
Questa roundtable esclusiva offrirà a CIO, CISO e Leader di ITOps/Engineering un confronto diretto per individuare le migliori strategie di Innovazione che, attraverso l'observability, ottimizzino il Return of Investment.
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Belgium Dec 11, 2025 Country Members Physical english
Imagine being able to monitor, simulate, and optimise an entire city, factory, or supply chain in real time. Next-generation digital twins are making this vision a reality, transforming how we manage and understand complex systems. By creating dynamic virtual replicas of physical assets and processes, digital twins allow organisations to predict issues, optimize performance, and make data-driven decisions with unprecedented accuracy.This event will explore how digital twins are being used across industries to revolutionize the way we operate and maintain large-scale, intricate systems—whether it’s the infrastructure of a smart city, the efficiency of a factory floor, or the resilience of global supply chains.Examples of Digital Twins in Action:Smart Cities: Urban planners can use digital twins to simulate traffic flow, monitor energy usage, or predict the impact of weather events on infrastructure. This enables cities to optimize resources and improve the quality of life for their citizens.Factories of the Future: Manufacturing plants are leveraging digital twins to monitor equipment in real time, prevent downtime, and optimize production lines. With predictive analytics, factories can avoid costly breakdowns and improve overall efficiency.Supply Chain Management: Complex supply chains, spanning continents and industries, can be modeled as digital twins to track shipments, simulate disruptions, and optimize logistics. Businesses can reduce inefficiencies and respond faster to market demands.Key Themes:Real-Time Monitoring and Simulation: How digital twins provide real-time insights into complex systems, allowing for dynamic response and optimization.Predictive Power: Leveraging AI and data analytics, digital twins help organisations predict and mitigate issues before they happen, from equipment failures to supply chain bottlenecks.Scalability Across Ecosystems: Digital twins aren’t limited to individual assets—learn how they can be scaled across entire ecosystems like smart cities or global supply chains for maximum impact.Building Trust and Security: With digital twins handling critical infrastructure and sensitive data, what are the security and governance frameworks needed to ensure trust in these virtual systems?Why You Should Attend:Next-generation digital twins are no longer just a concept—they are revolutionizing industries by offering a new way to manage complexity. Whether you’re looking to optimize a city, factory, or supply chain, this event will provide practical insights into how digital twins can transform your organisation’s operations and drive future innovation.
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Netherlands Dec 11, 2025 Invitation Only Physical dutch
Navigating tommorrow's threatscape: Cybersecurity insights for digital leaders. Op 28 november in de 3D Makers Zone in Haarlem.
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How Stitch Fix provides tailored CX and 29% faster responses with AI
Online personal styling service, Stitch Fix, provides CX that’s as tailored to their customers as their clothing recommendations. Learn how Stitch Fix provides personalized, 24/7 support that consistently delights its clients with the help of our no-code, customizable automation solution.
Stitch Fix is an online personal styling service offering today’s most convenient way to find clothes you love.
They serve more than three million women, men, and kids across the US.
Their support team consists of 150 agents who provide customer service in English.
Customers can access Stitch Fix support via chat and email, which all filter into their CRM Zendesk.
Stitch Fix wanted to free up agents from repetitive tasks so they can focus on providing the highest quality CX at scale.
Stitch Fix uses Ultimate’s intuitive dialogue builder to tailor automated conversations. They’ve also successfully automated FAQs like creating return labels and checking order status so customers can manage their orders more quickly and easily.
Stitch Fix is an online styling service committed to innovation and the pursuit of personalization — both in the clothing recommendations they provide and in their CX. That’s why they harness the power of cutting-edge automation technology to offer their customers consistently high-quality support with a personal touch. Ultimate’s automation solution stood out from the crowd on both counts. It enables their support team to develop and personalize a chatbot that met their high customer service standards.
With the help of features like our easy-to-use, customizable dialogue builder and API integrations they can continually improve and personalize the customer experience. The fact that Ultimate has a native integration with Zendesk — that's even used by the support team at Zendesk themself — made linking the two systems easy. And thanks to the hands-on training they received from Maeve, their Customer Support Manager, they began to see results from the first day that they launched.
In email and chat, their chatbot automatically categorizes their tickets and completes discovery work for their agents. It also provides immediate solutions for their most common FAQs. As Michael Peters, Business Systems Lead at Stitch Fix, explains it, “Our virtual agents help our clients receive a consistent experience with immediate resolutions for FAQs, while empowering our agents to focus on delivering personalized experiences for everything else.” Now celebrating their one-year anniversary with Ultimate, their chatbot fully handles ~15% of client tickets, across all channels — providing resolutions to client FAQs quicker than ever before. All of this culminates in higher-quality customer support, which customers can access around the clock.
Michael Peters
Business Systems Lead, Stitch Fix
The fact that Ultimate integrates with their CRM really sealed the deal for Stitch Fix. Our seamless integration offers an excellent complement to the Zendesk product by adding extra capabilities like categorization and wait time estimates.
Our easy-to-use automation tools made it possible for Stitch Fix to see results they wanted right from day one. They are also able to monitor and update their dialogues so that they can continuously improve their CX based on customer feedback.
Automation was all the more effective for Stitch Fix because our API integrations made it possible to meet their industry specific use cases — from generating return labels to tracking orders.
With automation Stitch Fix achieved their goal of offering consistent, high quality support across all conversations and channels. They were able to achieve a 29% reduction in agent chat AHT and fully resolve client email tickets 22% quicker.
Having had a successful year with their bot — and recently integrating ticket automation into their support stack — Stitch Fix has been inspired to deepen their partnership with Ultimate. In particular, they are excited to continue exploring ways to improve our clients' experience in finding help.
Currently, this means expanding support to new channels and exploring how automation can help facilitate support. They are working on launching Apple Messaging for Business as a new channel, something that will surely be a game changer in the ecommerce ecosystem. This enables them to expand their repertoire of omnichannel support so they can meet customers wherever and whenever it suits them most.
Gunter Van Craen - CDIO at Bekaert - Embracing Digital Transformation
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Raul Jimenez - Transforming Data and AI Governance at Sika
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Carla Milovanov - Navigating Transformation: Insights from Landal's CIO
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Claudio Balbo - Senior Director and Head of IT Architecture at Intesa Sanpaolo - Revolutionizing Core Banking
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Angélique Bidault-Verliac - CDPO, SNCF Connect & Tech - Data, AI, and Customer-First Transformation
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Rajat Dhawan - Group Chief Digital & Technology Officer at Soho House - How Data & AI Enhance Member Experiences
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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