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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Germany Aug 27, 2025 Country Members Virtual german
Die neuen geo-politischen Veränderungen und unvorhergesehene wirtschaftliche Anforderungen stellen Digital Leader vor neue Herausforderungen. Immer öfter wird in den Vorstandsetagen die Frage gestellt, wie der (IT) Betrieb sicher und ungestört weiter funktionieren kann, wenn regionale Rechenzentren und Infrastrukturen plötzlich nicht mehr verfügbar oder nur teilweise noch einsatzbereit sind. Der CIO muss für diese neue Welt resiliente Strategien parat haben, die für Business Continuity in bisher nicht vorstellbaren politischen und wirtschaftlichen Szenarien ermöglichen.
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Belgium Aug 28, 2025 Country Members Physical english
With the theme “The Power of Connection,” we’re embracing the essence of meaningful connections within IT and beyond. To honour our tradition, expect an unforgettable evening featuring keynote presentations, open bars, a summer BBQ, and a special experience designed to bring our vibrant community together.
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Belgium Aug 28, 2025 Country Members Physical english
A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.
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Germany Sep 9, 2025 Country Members Physical german
Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht
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Belgium Sep 13, 2025 All Members Physical english
Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!
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How TeleClinic future-proofed their support with AI-powered automation
When the pandemic made automation a necessity, TeleClinic turned to Ultimate for an automation solution that could provide empathetic and efficient customer support at scale. Three years later, TeleClinic continues to trust Ultimate for the future success of their CX.
TeleClinic is a platform that matches patients with doctors for online consultations via mobile app.
Since launching in 2015, TeleClinic has emerged as Germany's leading provider of telemedicine. They serve a two-sided market of healthcare professionals and patients.
A team of 20 customer service agents provide round-the-clock support to TeleClinic users.
TeleClinic offers automated support via both ticket and chat.
When the pandemic created an unforeseen spike in demand, TeleClinic knew they needed to automate. Since then, their unique use cases have called for an even more sophisticated automation solution
Not only did Ultimate help agents manage a 500% uptick in requests during the pandemic, but it has since enabled them to separately serve both doctors and patients via two custom-built bots.
TeleClinic experienced a 500% increase in requests during the pandemic, which was overwhelming for their support team to say the least. From where they saw it: they could either hire and onboard a lot more people quickly, or automate processes to support their existing team. When faced with this decision, it was clear that AI-powered automation was the only logical choice. After researching other competitors, TeleClinic chose Ultimate as the best automation solution to meet their complex use cases in serving both doctors and patients. They also needed to work with an automation provider located in the EU to ensure GDPR compliance, and Ultimate fit the bill.
Three years later, Ultimate’s automation solution continues to help remove barriers in access for people seeking telemedical support – and to the doctors looking to provide it. For example, both patients and doctors are able to self-serve much more quickly through the platform, with a whopping workload reduction of 18.9 hours per ticket. TeleClinic has also been able to steadily reduce costs, with €100,504.42 saved in 2023 alone. They’ve achieved all this while keeping their agents happy, too. Due to upticks in requests during hay fever season or when there is a stomach bug going around, agent workload remains stable thanks to automation. As a result, agent NPS score has been a steady 8.5/10. From a global pandemic to hay fever season, TeleClinic feels prepared to weather whatever the future holds thanks to Ultimate's automation solution.
Philipp Weidenbach
Head of Patient Operations, TeleClinic
Telemedicine is a naturally complex industry so TeleClinic loves our solution that provides tailored support to both time-pressed doctors and patients in need.
With a bot taking care of common customer requests, TeleClinic can meet fluctuating demand — without increasing agents’ workload.
Given the sensitive nature of the requests TeleClinic’s support team handles, they needed an automation partner they could rely on to treat customer data securely.
Their bot sits inside their existing tech stack and seamlessly integrates with their CRM, Zendesk. Ultimate analytics dashboard provides clear and easy to use stats.
In a high-stakes and ever-changing industry like telemedicine, TeleClinic is always thinking about how they can up their support game by using the best that CX automation has to offer. They are currently curious about how they can harness the potential of UltimateGPT , which uses generative AI to offer even more empathetic and efficient support as they continue to scale.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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