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CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
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Germany Sep 9, 2025 Country Members Physical german

Frankfurt: AI Driven Logistics

Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht

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Belgium Sep 13, 2025 All Members Physical english

CIONET Cycling Event

Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!

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Germany Sep 17, 2025 Country Members Physical german

München: Cyber Security Fatigue

Cybersecurity ist längst kein reines IT-Thema mehr – sie betrifft das gesamte Unternehmen. Doch während die Bedrohungslage zunimmt, geraten viele Security-Verantwortliche an ihre Belastungsgrenzen: zwischen 24/7-Verantwortung, wachsenden Anforderungen und dem ständigen Innovationsdruck.

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Germany Sep 17, 2025 Country Members Physical german

Köln: CIO & CISO, das Rezilienz-Power-Duo

IT-Betrieb und Cybersicherheit stehen heute unter extremem Druck: steigende Komplexität, wachsende regulatorische Anforderungen (NIS2, DORA, KRITIS), chronische Ressourcenknappheit – und gleichzeitig eine Bedrohungslage, die keine Verzögerungen duldet. Trotzdem agieren viele IT- und Security-Teams noch immer in Silos. Die Folge: ineffiziente Abläufe, Tool-Wildwuchs, langsame Reaktion auf Vorfälle und unklare Verantwortlichkeiten.

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Germany Sep 18, 2025 Country Members Virtual german

Online: Nachhaltige IT - CIDO Priorität

Nachhaltigkeit ist für CIOs nicht nur ein „Nice-to-have“, sondern eine strategische Priorität – sie beeinflusst direkt die finanzielle Performance, die operative Effizienz und die langfristige Wettbewerbsfähigkeit.

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Belgium Sep 18, 2025 Country Members Physical french

Les Rencontres: La dette technique : Un défi stratégique pour les entreprises

La dette technique est comparable à la négligence des réparations d'une maison. Ignorer un toit qui fuit peut faire gagner du temps aujourd'hui, mais cela pourrait conduire à l'effondrement du plafond plus tard. Pour remédier à la dette technique, il faut trouver et réparer ces fuites dès maintenant et mettre en place un plan d'entretien de la maison afin qu'elle soit prête pour les extensions futures. Pour résoudre ces problèmes, il faut définir des priorités stratégiques, communiquer clairement avec les parties prenantes et établir une feuille de route à long terme pour la modernisation. Cet événement se déroulera entièrement en français.

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Recent Cases

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Achieving performance and order management excellence during Black Friday with full-stack observability

IBM Sterling OMS Crushes Black Friday with Instana: 120% Order Spike, No Sweat Challenge: Maintain peak performance for IBM Sterling Order Management (OMS) during Black Friday, when clients see a 20-30x order volume increase. Solution: Implement IBM Instana Observability for real-time monitoring and proactive issue resolution. Results: - Processed 15 billion API calls in one week (120% YoY increase) with sub-second response times. - Achieved 99.9999% uptime, exceeding SLAs. - Improved user experience with intuitive dashboards and alerts. This case study highlights how IBM Instana empowered IBM Sterling OMS to deliver a smooth Black Friday experience for clients amidst a massive order surge.

When it is Black Friday and many of the world’s top retailers rely on your solution to conduct their business, your solution better perform. During the 2023 holiday season, the IBM Sterling® Order Management software (OMS) team used the IBM Instana® Observability solution to maintain excellent performance and help smash order and revenue records.

The SaaS version of IBM Sterling OMS facilitates real-time order and inventory management for many brands that are household names in the US and internationally, from massive online marketplaces to popular shops for fashion apparel and children’s gifts. For these companies, if the OMS system falters, even for a minute, it is money lost; during Black Friday or other seasonal peaks, it could be millions.

The Sterling OMS team at IBM understands what is at stake, and it commits to a service-level agreement (SLA) of 99.9999% uptime for customers. But making good on this SLA is no simple task.

 

IBM Sterling OMS SaaS technology stack

  • Database components: IBM® Db2®, NoSQL, Cassandra, MongoDB, Elastic Search
  • Messaging: IBM MQ, Kafka
  • Software defined networking (SDN): istio Service Mesh
  • Apache Spark and Apache Hadoop to support AI workloads
  • 20+ IBM Cloud® Kubernetes Service clusters, 900+ worker nodes, 60,000 active containers
  • Coming soon: Large Language Model (LLM) AI use cases to enhance services for call centers

The SaaS OMS solution hosts more than 300 client environments and integrates them with a diverse technology stack. “Each customer environment is both complex and unique,” says Pradeep Nanjundaswamy, Director of Order Management Development at IBM. “For any implementation, there is a minimum of around 20 integrations with external systems such as payment systems, ERP and delivery services.” Monitoring performance across the whole heterogeneous stack is a must; each component is critical to overall high availability.

 
 
15B

API calls in one week

 
Sub-seconds

Average response time

 
It was the first year we faced the holiday season with Instana as the monitoring system. We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth. 
Pradeep NanjundaswamyDirector of Order Management DevelopmentIBM
 
 
Visibility that simplifies complexity
 

Earlier in 2023, the Sterling OMS team had replaced its previous, third-party performance-monitoring solution with IBM Instana Observability.

Black Friday would be the first seasonal surge for the new setup. But from the time they began testing Instana, the OMS team saw advantages they knew would serve them well during the holidays. “The previous solution required many custom integrations that we have been able to replace with out-of-the-box integrations from Instana,” says Shoeb Bihari, Technical Lead / Site Reliability Engineer Advisor on the Sterling team.

The user interface is also better now. “With the other solution, we had to embed its screens into our self-service tool,” explains Nanjundaswamy. “With Instana we rewrote the user screens leveraging Instana APIs, and the user experience has greatly improved.”

The OMS support team now uses Instana to monitor system health and performance in real time and intervene according to the SLAs. “We have browser-based monitoring, covering the application level and infrastructure,” says Dinup Pillai, Senior Technical Staff Member on the Sterling team. This includes synthetic monitoring (also known as active monitoring), which simulates end-user actions from different locations and continually monitors availability and response time. “When any performance issues arise, automated alerts help minimize response time,” says Pillai.

The team also takes advantage of Instana’s flexibility to create personalized dashboards and alerts for API-level and business-level metrics. They can provide role-based visibility to client and internal personnel. Clients get real-time views of business performance, including order volumes and capture rates.

 Black Friday? No problem.
 

When Black Friday arrived, clients’ order volumes exploded by 20-30 times their normal rates for a solid week. In 2022, over 6 billion API calls1 hit the OMS system during Thanksgiving week.  A year later, there were about 15 billion API calls—an increase of 120% over the previous year.

 

So, how did the system do?

Most of the API calls had a response time in sub-seconds. “It was the first year we faced the holiday season with Instana as the monitoring system,” says Nanjundaswamy. “We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth.”

 
About IBM Sterling Order Management team
 

IBM Sterling  solutions and offerings provide proven reliable connectivity, end-to-end visibility, real-time insights to turn potential disruptions into opportunities for customer engagement, growth and profit.  The solutions include supply chain sustainability software like IBM Sterling Order Management, an order fulfillment software that manages and optimizes processes across channels and fulfillment centers in real time.

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge

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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations

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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS

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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

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CIOFEST 2025 - From Order Taker to Proactive Disruptor

CIONET Reports

 
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Cybersecurity in critical infrastructure

Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.

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HDS - From Hype to Reality Navigating the Challenges of GenAI

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Integration In An Era Of AI: Challenges And Opportunities

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Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
Mauricio Amaro

Mauricio Amaro

IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
Vijay Anand

Vijay Anand

Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

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with digital leaders who share your interests, who face the same challenges, who care about the same topics.

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stories, experiences, and ideas around our shared mission.

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from our exclusive events, publications and research.

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inspiration, thought-provoking conversations, expert perspectives and exclusive first-hand content each and every day

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and make better, more well-informed decisions on how to lead your digital business.

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your potential. Realise your ambitions.

About CIONET

Join CIONET

We'd love to welcome you as the newest member of our CIONET community where Digital Leaders unite. 

You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!

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