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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Italy Sep 25, 2025 Invitation Only Physical italian
Nel percorso verso l’AI e la trasformazione digitale, dati e automazione sono gli elementi centrali di ogni strategia tecnologica. Ma senza una governance chiara, rischiano di diventare non solo fonte di inefficienza, ma anche di rischi e incoerenza. Come garantire che i dati siano completi, accessibili e affidabili? Come automatizzare le operation IT e i processi aziendali mantenendo controllo, compliance e sicurezza? Durante questa roundtable esclusiva, organizzata da CIONET Italia e IBM, affronteremo: La governance come abilitatore di dati affidabili e automazione sicura. Come prepararsi a un’adozione dell’AI realmente scalabile. Il ruolo di controllo, resilienza e gestione del rischio nell’innovazione.
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Belgium Oct 16, 2025 Invitation Only Physical english
AI isn’t just another tool. It changes how we work, how we think, how we organise ourselves.Yet most organisations still approach it like a digital upgrade, deploying assistants, automating workflows, testing use cases inisolation.The results are predictable. Short-term wins. Long-term confusion.Effort spent. Value unclear.Many companies can’t connect AI to their actual strategic goals,and the promised ROI never materialises.At the same time, something deeper is shifting.AI can now reason, decide, adapt. Not just mimic processes butcontribute to them.The technology is evolving, but the way we implement it hasn’tcaught up.If your AI still fits inside a single department, you’re likely solvingthe wrong problem.If it works only for individuals, you're missing how your teamsactually deliver value.If it replaces people instead of supporting them, you're buildingfor today, not tomorrow.The next step isn’t more AI. It’s the right AI.Built for your business, your teams, your way of working.Not a tool to add but a structure to build around.Are we ready to treat AI as a shared capability, not a scatteredexperiment?Can we move beyond individual efficiency and build systems thatcollaborate, learn and adapt with us?Those are the questions we’ll explore at the round table.
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Germany Oct 28, 2025 Country Members Physical german
Am 28. Oktober lädt CIONET CIOs und Digital Leaders nach Köln ein: hier stellen wir reale Anwendungsfälle vor, in denen KI-Agenten Aufgaben autonom übernehmen, Prozesse beschleunigen und Entscheidungen vorbereiten – mit messbarem Nutzen für das Business.
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France Nov 4, 2025 Country Members Physical french
À l’ère des mutations géopolitiques et réglementaires, l’établissement d’une souveraineté numérique est devenu un élément stratégique essentiel pour les entreprises. Ce dialogue stratégique mettra en lumière le rôle fondamental du réseau dans la mise en place du contrôle, de la confiance et de la résilience. Nous explorerons comment une infrastructure moderne et résiliente permet d’appliquer des politiques de gestion des données et d’assurer la continuité opérationnelle. Ce dialogue stratégique, réservé à un groupe restreint de pairs, est conçu pour permettre aux leaders du numérique d’échanger sur l’un des enjeux les plus urgents aujourd’hui. Nous discuterons des réseaux « sovereign-ready » et débattrons des préoccupations croissantes autour de la souveraineté des données, qui motivent l’adoption de politiques de confidentialité et de protection des données de plus en plus strictes à l’échelle mondiale.
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Netherlands Nov 10, 2025 Public Physical english
CIONET Nederland vertrekt met een groep Nederlandse CIO's en digital leaders 10 t/m 12 november 2025 voor de geheel verzorgde CIO Innovation Trip naar de Web Summit in Lissabon, Portugal. Reis jij mee of neem je collega(s) mee!
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IBM Sterling OMS Crushes Black Friday with Instana: 120% Order Spike, No Sweat Challenge: Maintain peak performance for IBM Sterling Order Management (OMS) during Black Friday, when clients see a 20-30x order volume increase. Solution: Implement IBM Instana Observability for real-time monitoring and proactive issue resolution. Results: - Processed 15 billion API calls in one week (120% YoY increase) with sub-second response times. - Achieved 99.9999% uptime, exceeding SLAs. - Improved user experience with intuitive dashboards and alerts. This case study highlights how IBM Instana empowered IBM Sterling OMS to deliver a smooth Black Friday experience for clients amidst a massive order surge.
When it is Black Friday and many of the world’s top retailers rely on your solution to conduct their business, your solution better perform. During the 2023 holiday season, the IBM Sterling® Order Management software (OMS) team used the IBM Instana® Observability solution to maintain excellent performance and help smash order and revenue records.
The SaaS version of IBM Sterling OMS facilitates real-time order and inventory management for many brands that are household names in the US and internationally, from massive online marketplaces to popular shops for fashion apparel and children’s gifts. For these companies, if the OMS system falters, even for a minute, it is money lost; during Black Friday or other seasonal peaks, it could be millions.
The Sterling OMS team at IBM understands what is at stake, and it commits to a service-level agreement (SLA) of 99.9999% uptime for customers. But making good on this SLA is no simple task.
IBM Sterling OMS SaaS technology stack
The SaaS OMS solution hosts more than 300 client environments and integrates them with a diverse technology stack. “Each customer environment is both complex and unique,” says Pradeep Nanjundaswamy, Director of Order Management Development at IBM. “For any implementation, there is a minimum of around 20 integrations with external systems such as payment systems, ERP and delivery services.” Monitoring performance across the whole heterogeneous stack is a must; each component is critical to overall high availability.
It was the first year we faced the holiday season with Instana as the monitoring system. We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth. ”
Earlier in 2023, the Sterling OMS team had replaced its previous, third-party performance-monitoring solution with IBM Instana Observability.
Black Friday would be the first seasonal surge for the new setup. But from the time they began testing Instana, the OMS team saw advantages they knew would serve them well during the holidays. “The previous solution required many custom integrations that we have been able to replace with out-of-the-box integrations from Instana,” says Shoeb Bihari, Technical Lead / Site Reliability Engineer Advisor on the Sterling team.
The user interface is also better now. “With the other solution, we had to embed its screens into our self-service tool,” explains Nanjundaswamy. “With Instana we rewrote the user screens leveraging Instana APIs, and the user experience has greatly improved.”
The OMS support team now uses Instana to monitor system health and performance in real time and intervene according to the SLAs. “We have browser-based monitoring, covering the application level and infrastructure,” says Dinup Pillai, Senior Technical Staff Member on the Sterling team. This includes synthetic monitoring (also known as active monitoring), which simulates end-user actions from different locations and continually monitors availability and response time. “When any performance issues arise, automated alerts help minimize response time,” says Pillai.
The team also takes advantage of Instana’s flexibility to create personalized dashboards and alerts for API-level and business-level metrics. They can provide role-based visibility to client and internal personnel. Clients get real-time views of business performance, including order volumes and capture rates.
When Black Friday arrived, clients’ order volumes exploded by 20-30 times their normal rates for a solid week. In 2022, over 6 billion API calls1 hit the OMS system during Thanksgiving week. A year later, there were about 15 billion API calls—an increase of 120% over the previous year.
So, how did the system do?
Most of the API calls had a response time in sub-seconds. “It was the first year we faced the holiday season with Instana as the monitoring system,” says Nanjundaswamy. “We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth.”
IBM Sterling solutions and offerings provide proven reliable connectivity, end-to-end visibility, real-time insights to turn potential disruptions into opportunities for customer engagement, growth and profit. The solutions include supply chain sustainability software like IBM Sterling Order Management, an order fulfillment software that manages and optimizes processes across channels and fulfillment centers in real time.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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