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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Belgium Sep 24, 2025 Invitation Only Physical english
As smart devices proliferate across operational environments — from sensors on factory lines and GPS trackers in logistics fleets to wearables in healthcare and connected systems in smart cities — the integration of Managed IoT (MiOT) is accelerating. But with it comes a surge in cybersecurity risks. No longer isolated or air-gapped, OT systems are becoming fully networked, remotely accessible, and deeply entwined with IT. This creates a vulnerable, highly complex digital mesh, one where a single compromised device can trigger physical, financial, and reputational consequences.
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UK Sep 24, 2025 Country Members Physical english
Join us for our community event on 24th September in London. Join us for our community event on 21st May in London. Sponsored by Business Partners Cognizant, Orange Business, Entelect, Strategy, Stefanini & Thoughtworks.
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Belgium Sep 25, 2025 Invitation Only Physical english
On 25th September, during the Red Hat Summit: Connect 2025 in Brussels, CIONET is hosting an exclusive, invitation-only round table for leading CIOs, CTOs, and digital leaders. While the Summit offers a broad programme, this CIONET session is a separate, distinct event, conducted in its own dedicated room with private catering, ensuring a focused and confidential peer-to-peer discussion. This round table will delve into why certain cloud-native techniques offer undeniable benefits, irrespective of where your applications are deployed, be it on-premise, in a hyperscale cloud, or a hybrid environment. Even outside public clouds, these modern, modular architectures consistently deliver increased agility, enhanced scalability, and quicker time-to-market. The real power behind these advantages lies in automation. When done properly, automation significantly boosts team efficiency, improves system quality, and drastically cuts risks from slow systems or downtime. However, achieving truly effective automation comes with its own set of challenges, which we'll address head-on. Key Discussion Points Include: "No-Regret" Cloud-Native Pillars: We'll try to pinpoint essential techniques every organisation should adopt, such as microservices architecture, containerisation (e.g., Docker, Kubernetes), API-first design, stateless application design, and immutable infrastructure. Why are these crucial for modern applications, no matter the deployment location? Strategic Vendor Lock-in: How to judiciously manage vendor lock-in. For new innovations and applications with a relatively short life expectancy, leveraging the latest unique features of a hyperscale cloud might be beneficial. For long-lived applications (expected to be live for decades), the focus might shift to limiting exposure by utilising generally available technologies. Automation Anywhere: How can organisations effectively implement automation strategies to unlock the full potential of cloud-native initiatives across diverse infrastructures? What are the biggest hurdles, and how are leaders overcoming them? This CIONET round table offers a unique and intimate setting for digital leaders to gain critical insights, exchange perspectives, and shape the strategic path towards application modernisation that truly offers no regrets.
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Belgium Sep 25, 2025 Invitation Only Physical english
As AI shapes our future, the time is now to address and correct its inherent biases. Join leading female voices in tech as we explore how to undo past mistakes, champion neutrality, and feed AI systems with inclusive, unbiased data. This conference is a call to action for female leaders in AI and tech to ensure the next generation of intelligent systems reflects fairness, diversity, and equity. Together, let’s set things right and redefine the future of AI.
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Poland Sep 25, 2025 All Members Physical Polish
Agenci AI to przyszłość, która wyniesie organizacje na inny poziom dostarczania wartości biznesowej. Już teraz wiadomo, że nowa generacja inteligentnych agentów zmienia sposób, w jaki firmy działają, podejmują decyzje i się rozwijają. Podczas siódmego Community Eventu wraz z ekspertami AI sprawdzimy: możliwości, które dają agenci; jak wprowadzić governance i umiejscowić w organizacji tysiące sztucznych pracowników; jak zapewnić bezpieczeństwo, gdy każdy z agentów może wykonywać inne operacje; jaki jest wpływ wykorzystania agentów na koszty i środowisko; jak zmienia się pozycja firmy na rynku. Omówimy, jak liderzy IT i cyfrowi mogą i muszą strategicznie dostosować się do tej nowej rzeczywistości. Zarejestruj się już teraz i zapewnij sobie miejsce!
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Italy Sep 25, 2025 Invitation Only Physical italian
Nel percorso verso l’AI e la trasformazione digitale, dati e automazione sono gli elementi centrali di ogni strategia tecnologica. Ma senza una governance chiara, rischiano di diventare non solo fonte di inefficienza, ma anche di rischi e incoerenza. Come garantire che i dati siano completi, accessibili e affidabili? Come automatizzare le operation IT e i processi aziendali mantenendo controllo, compliance e sicurezza? Durante questa roundtable esclusiva, organizzata da CIONET Italia e IBM, affronteremo: La governance come abilitatore di dati affidabili e automazione sicura. Come prepararsi a un’adozione dell’AI realmente scalabile. Il ruolo di controllo, resilienza e gestione del rischio nell’innovazione.
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IBM Sterling OMS Crushes Black Friday with Instana: 120% Order Spike, No Sweat Challenge: Maintain peak performance for IBM Sterling Order Management (OMS) during Black Friday, when clients see a 20-30x order volume increase. Solution: Implement IBM Instana Observability for real-time monitoring and proactive issue resolution. Results: - Processed 15 billion API calls in one week (120% YoY increase) with sub-second response times. - Achieved 99.9999% uptime, exceeding SLAs. - Improved user experience with intuitive dashboards and alerts. This case study highlights how IBM Instana empowered IBM Sterling OMS to deliver a smooth Black Friday experience for clients amidst a massive order surge.
When it is Black Friday and many of the world’s top retailers rely on your solution to conduct their business, your solution better perform. During the 2023 holiday season, the IBM Sterling® Order Management software (OMS) team used the IBM Instana® Observability solution to maintain excellent performance and help smash order and revenue records.
The SaaS version of IBM Sterling OMS facilitates real-time order and inventory management for many brands that are household names in the US and internationally, from massive online marketplaces to popular shops for fashion apparel and children’s gifts. For these companies, if the OMS system falters, even for a minute, it is money lost; during Black Friday or other seasonal peaks, it could be millions.
The Sterling OMS team at IBM understands what is at stake, and it commits to a service-level agreement (SLA) of 99.9999% uptime for customers. But making good on this SLA is no simple task.
IBM Sterling OMS SaaS technology stack
The SaaS OMS solution hosts more than 300 client environments and integrates them with a diverse technology stack. “Each customer environment is both complex and unique,” says Pradeep Nanjundaswamy, Director of Order Management Development at IBM. “For any implementation, there is a minimum of around 20 integrations with external systems such as payment systems, ERP and delivery services.” Monitoring performance across the whole heterogeneous stack is a must; each component is critical to overall high availability.
It was the first year we faced the holiday season with Instana as the monitoring system. We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth. ”
Earlier in 2023, the Sterling OMS team had replaced its previous, third-party performance-monitoring solution with IBM Instana Observability.
Black Friday would be the first seasonal surge for the new setup. But from the time they began testing Instana, the OMS team saw advantages they knew would serve them well during the holidays. “The previous solution required many custom integrations that we have been able to replace with out-of-the-box integrations from Instana,” says Shoeb Bihari, Technical Lead / Site Reliability Engineer Advisor on the Sterling team.
The user interface is also better now. “With the other solution, we had to embed its screens into our self-service tool,” explains Nanjundaswamy. “With Instana we rewrote the user screens leveraging Instana APIs, and the user experience has greatly improved.”
The OMS support team now uses Instana to monitor system health and performance in real time and intervene according to the SLAs. “We have browser-based monitoring, covering the application level and infrastructure,” says Dinup Pillai, Senior Technical Staff Member on the Sterling team. This includes synthetic monitoring (also known as active monitoring), which simulates end-user actions from different locations and continually monitors availability and response time. “When any performance issues arise, automated alerts help minimize response time,” says Pillai.
The team also takes advantage of Instana’s flexibility to create personalized dashboards and alerts for API-level and business-level metrics. They can provide role-based visibility to client and internal personnel. Clients get real-time views of business performance, including order volumes and capture rates.
When Black Friday arrived, clients’ order volumes exploded by 20-30 times their normal rates for a solid week. In 2022, over 6 billion API calls1 hit the OMS system during Thanksgiving week. A year later, there were about 15 billion API calls—an increase of 120% over the previous year.
So, how did the system do?
Most of the API calls had a response time in sub-seconds. “It was the first year we faced the holiday season with Instana as the monitoring system,” says Nanjundaswamy. “We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth.”
IBM Sterling solutions and offerings provide proven reliable connectivity, end-to-end visibility, real-time insights to turn potential disruptions into opportunities for customer engagement, growth and profit. The solutions include supply chain sustainability software like IBM Sterling Order Management, an order fulfillment software that manages and optimizes processes across channels and fulfillment centers in real time.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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