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Nuffield Health undergoes digital expansion and protects against threats with Trend Micro
Undergoes digital expansion and protects against threats with Trend Micro
OVERVIEW
Healthcare organizations are an increasingly lucrative target for financially motivated cybercriminals. Throughout the pandemic, hospitals around the world have been hit with surging ransomware levels as highly organized groups use advanced persistent threat (APT)-style tactics to take lifesaving services offline. Elsewhere, patient and employee data remain highly sought-after. Cybersecurity professionals working in the industry warn that breaches could triple over the course of 2021.
Ed Moss, head of enabling IT at Nuffield Health, knows these risks all too well. His role demands oversight of a large, distributed estate that covers over 300 sites, including: 31 hospitals, 113 fitness and wellbeing centres, seven clinics, and multiple corporate locations. That means securing not only servers, storage, and networks, but also end-user computing and unified communications for over 18,000 employees, consultants, and instructors.
"Trend Micro Vision One has definitely allowed us to run a leaner operations team. We don’t have a dedicated SOC or security resource, so we can focus our time in a better way."
Ed Moss - Head of Enabling IT, Nuffield Health
WHY TREND
Nuffield Health’s relationship with Trend Micro dates back to 2007, when the firm bought Cannons Health & Fitness, a Trend Micro customer. A decision was made early on to centralize endpoint security onto a single, unified tool. Trend Micro™ OfficeScan™ was chosen as IT managers deemed it a more streamlined product which nevertheless offered powerful protection. The organization has since upgraded to Trend Micro Apex One™ for all endpoints.
Having seen the benefits that Trend Micro solutions could bring to the organization, Nuffield Health subsequently invested in Trend Micro™ Deep Security™ Software for server protection and Trend Micro™ Deep Discovery™ Inspector for network-layer threat prevention. Moss noted the requirement for server security was for a product which could help to shield legacy systems from known and unknown threats, without impacting performance.
"I’ve worked with Trend Micro for 14 years in various roles and the thing I’ve noticed most is the progression and development of its account management and customer service."
Ed Moss - Head of Enabling IT, Nuffield Health
SOLUTION
Over the years, Nuffield Health has committed to Trend Micro across multiple layers of IT infrastructure. These include:
Trend Micro Apex One for endpoint security. It offers:
Deep Security Software for runtime protection of workloads, delivering:
Deep Discovery Inspector (DDI) for protection against advanced targeted threats via:
Trend Micro Vision One for managed detection and response which enables:
Trend Micro™ Cloud App Security for advanced threat and data protection of Mircosoft 365, Google Workspace™, and other cloud services. It offers:
RESULTS
Deep Security Software has provided enhanced protection for Nuffield Health without sacrificing performance, says Moss. “Having a large number of hospitals to manage means plenty of legacy systems and applications which are difficult to remove,” Moss notes. “This is where Deep Security [Software] virtual patching has been a huge win for us.”
Virtual patching is a multi-layered intrusion prevention solution which shields vulnerable software and operating systems (OS) from known and unknown threats. As such, it can buy customers time until a vendor patch is released or protect legacy systems for which patches are no longer available.
Adding Trend Micro Vision One with Trend Micro™ Managed XDR™ capabilities to the mix has also helped Nuffield work more productively, by “cutting out a lot of noise” and ensuring they only deal with the most critical alerts.
“We know Trend Micro has it covered and if anything critical comes in we get alerted. Trend Micro Vision One has definitely allowed us to run a leaner operations team. We don’t have a dedicated SOC or security resource, so we can focus our time in a better way,” says Moss.
Most recently, Nuffield Health switched on Cloud App Security integration with XDR, for enhanced visibility and control all the way from critical services running on hospital desktops to traffic flowing across cloud applications.
“Everything we’re seeing from [a Trend Micro] Apex One and Cloud App Security point of view is joined up and automated now, which allows us to remove false positives and focus on what needs to be done,” says Moss.
WHAT'S NEXT
Over the past 18 months, Nuffield Health has sought to digitally transform many of its IT services to improve cost efficiencies, productivity, and the customer experience. The pandemic has forced it, like many organisations, to accelerate these efforts with things like digital general practitioner (GP) services and online exercise classes. Trend Micro has been able to support these efforts with seamless integration into cloud platforms like Microsoft Azure™ and a SaaS delivery model. During this time, the relationship has continued to mature.
“I’ve worked with Trend Micro for 14 years in various roles and the thing I’ve noticed most is the progression and development of its account management and customer service,” concludes Moss.
“We’re now really involved in direct discussions on the product sets and have a technical resource aligned to the account manager who gives us detailed advice, as well as Premium Support. We feel confident that our next digital steps will be taken on a really secure foundation.”
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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