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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Germany Oct 20, 2025 Country Members Virtual german
Die Realisierung des Potenzials von KI und datengesteuerten Strategien stellt nicht länger nur einen Wettbewerbsvorteil dar, sondern ist Heute auch entscheidend für den langfristigen Erfolg eines jeden Unternehmens. Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders praktische Anwendungen aufzuzeigen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für die transformative digitale Reise ebnen und beschleunigen.
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Belgium Oct 21, 2025 Invitation Only Physical english
In today's competitive landscape, customer expectations have never been higher. They demand a personalised, seamless experience at every touchpoint, from initial marketing contact to post-sale service. Unified data is at the heart of creating engaging customer experiences and is meant to fuel the 360 profile. However, for many organizations, a complete picture of the customer is fragmented, with critical data scattered in disconnected systems and departments. This exclusive roundtable will bring together Digital Leaders active in multiple industries to discuss a critical challenge: breaking down data silos to build a true 360° view of the customer. We will explore how to solve the complex integration challenges that prevent a unified view, and how to transform disparate data into a single source of truth. Join us to: Discover how to overcome the technical hurdles of integrating critical business systems, such as ERP and CRM platforms, to unify customer data. Explore real-world case studies on how organisations have successfully created unified customer insights to enhance personalisation and boost commercial and operational efficiency. Discuss best practices for turning fragmented data into actionable insights that can anticipate customer needs, drive revenue growth, and foster long-term loyalty. This is a unique opportunity for Digital Leaders who are ready to transform their customer engagement strategy and unlock the full potential of their data.
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Spain Oct 22, 2025 Country Members Physical spanish
Descubre cómo las organizaciones están utilizando la tecnología para impactar en el negocio a través de casos reales de uso y aprendizajes clave en áreas como ciberseguridad, automatización o data, contados por los protagonistas. Un espacio diseñado para inspirarte, conectar con expertos y potenciar la innovación en tu organización.
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Belgium Oct 22, 2025 Invitation Only Physical english
Enterprises are questioning whether private networks and stacked firewalls are still worthwhile investments. A newer approach operates on the open internet with Zero Trust, eliminates perimeter complexity, and reframes cybersecurity as a business performance metric for boards and audit committees. This is a closed-door, peer discussion, not a lecture. We’ll examine the promise and its pitfalls: Are the promised savings significant, or are they too good to be true? What risks do you introduce? How does this collide with your installed base, legacy OT, entrenched processes and team competencies, and how do you overcome that without breaking operations or credibility with the board? Two senior leaders from global companies will spark the dialogue with lived experience: Kurt De Ruwe, CIO AkzoNobel Frank Bolata, CIO Syensqo
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Poland Oct 23, 2025 Invitation Only Physical Polish
Cloud UP! ’25 to miejsce spotkań managerów, którzy chcą świadomie i skutecznie rozwijać swoje organizacje, wykorzystując najnowsze technologie. Nieformalnym hasłem tegorocznej edycji jest “Chmura gotowa na AI” - będziemy rozmawiać o tym, co sztuczna inteligencja naprawdę potrafi oraz pokazywać, jak wdrażać ją w praktyce. Wspólnie z ekspertami przeanalizujemy, jakie warunki muszą zostać spełnione, aby wdrożenia AI były zarówno skuteczne, jak i bezpieczne. Zerkniemy za kulisy najnowszych rodzimych produktów AI-owych, by zobaczyć ich możliwości, a także poznamy najciekawsze wdrożenia z wykorzystaniem Agentspace. Po raz kolejny spotkamy się w formule Share.Explore.Execute. Stawiamy na wymianę wiedzy i doświadczeń zdobytych podczas realizacji projektów. To one stanowią punkt wyjścia do odkrywania, testowania i skutecznej implementacji najlepszych rozwiązań w organizacjach. Cloud UP! ’25 to cztery ścieżki tematyczne, na które złożą się prezentacje, rozmowy, sesje live-demo oraz pogłębione dyskusje w formule roundtables: AI: Beyond the Hype Data Mastery Resilience & Regulatory Advanced Practitioners Dołącz do liderów chmurowych innowacji w Polsce i spotkaj się z nami już 23 października w Event Hall w Fabryce Norblina.
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Belgium Oct 23, 2025 Invitation Only Physical english
How to lead responsibly when technology can deceive better than a human? AI’s ability to shape our perceptions and create new realities is becoming increasingly sophisticated. While it opens significant opportunities, it also carries risks. What happens when AI goes beyond data and algorithms to influence - or even deceive - our senses? How does this change not only our understanding of reality but also the foundations of trust, creativity, and truth in business? AI isn’t just transforming business, it is altering how we experience and interpret everything around us. From AI-generated deepfakes to personalised experiences designed to influence behaviour, the line between truth and illusion is increasingly blurred. This event combines a roundtable discussion among peers with a hands-on sensory workshop, where you will experience illusions through sight, sound, taste, smell, and touch. Through these experiments, we will confront the ethical dilemmas that arise when AI has the power to fabricate realities and influence decisions.
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Helping a leading UK retail bank improve customer experience and fight fraud with Smartnumbers
Providing a safe and secure banking experience at every stage of the customer journey.
Overview
The bank was looking to improve their customer service journey and prevent potential fraud losses.
The customer had security concerns over fraudsters obtaining information through Interactive Voice Response (IVR), as it’s difficult to identify fraudsters through audio monitoring only.
As one of the UK’s leading banks, millions of customers trust them with their investments, savings and finances.
It’s their responsibility to ensure that customers have a safe and secure process at every stage of their banking journey.
The challenge
The retail bank offers self-service through IVR, helping customers send payments or check balances with ease. But even such a sophisticated IVR can pose fraud risks and vulnerabilities. The bank knew from downstream fraud systems that fraud typically starts in the IVR when calls are linked to customers’ compromised accounts. The opportunity to prevent potential debit card and online banking fraud meant that the bank would be able to further improve its relationship with customers.
To address this, the bank had already established a telephony token system to confirm the caller’s identity - typically a straightforward passcode or security question. However, customers who use other channels, such as online banking, may call infrequently and often struggle to recall answers to these questions. It can be challenging from a security perspective too as these answers can be gathered using computer malware or customers can be tricked into disclosing them. And while the bank had implemented audio monitoring to help detect bad actors, this wasn’t sufficient to identify fraudsters who use the IVR to validate compromised data.
That’s when the bank decided to opt for a Smartnumbers solution from us to address their customer authentication and fraud prevention needs. As the fraud and financial crime manager pointed out, “Fraud detection systems are generally resource heavy and the more friction you put into a journey to protect customers, the worse the customer experience is”. Which is where we came in with Smartnumbers, providing “a great improvement on customer experience on top of fraud benefits alongside it.”
On average, we expect to save between 20 to 30 seconds per call in the contact centre.”
Fraud and financial crime manager
The solution
Our trusted partnership with Smartnumbers helps banks improve their customer service delivery and mitigate fraud losses by establishing better customer relationships and safer fraud prevention processes. Our solution identifies fraudsters by determining a call’s risk before it even arrives in the IVR. It carefully analyses more than 200 features derived from carrier-level call signalling, assigning a risk score for each call.
Our customer can now quickly and accurately identify suspicious calls, even when callers try to hide their phone number. Smartnumbers operates in the background, providing a layer of invisible security to support fraud detection and authentication., The bank has now gained flexibility in how they apply the system and maintain a high-level of security. The implementation process was simple and straight forward. Onboarding a new system like this would typically take two years, but with our Smartnumbers solution, the implementation was six months requiring only internal process changes.
With real-time visibility of the call’s risk level, the bank now offers legitimate customers a broader range of transactions in the IVR, as well as a slicker authentication process if they need to speak with an agent.
Smartnumbers also cuts operational costs. The process of determining the specific reduction in average handling time (AHT) can vary, but the customer expects on average to save between 20 to 30 seconds per call in the contact centre, and for more complex areas, such as fraud and disputes, it can go up to a full minute.
With our Smartnumbers partnership, the bank has been able to benefit from greater improvement to their customer experience delivery alongside enhanced visibility in fraud detection across different channels.
The result
Our Smartnumbers solution has allowed the bank to reap many benefits, such as improving the caller experience, reducing average handling time, and preventing fraud with established fraud savings. The bank has improved the caller experience for 35 to 40% of available calls due to the increase in the IVR containment and shorter authentication time for agent answered calls. And reducing such friction for customers has proven to be only one of the numerous beneficial outcomes.
Since implementing Smartnumbers, the bank has a complete fraud picture across all channels, including the contact centre. The customer has delivered a fourfold improvement on ROI on fraud savings alone by preventing card, online, telephony and APP fraud.
As the bank continues its efforts in fighting fraud, it views our partnership with Smartnumbers as the solution for not only preventing fraud across the business but delivering exceptional customer service all while reducing operational costs. As an overall result, the bank is building better service delivery experiences and strengthening customer relationships along the way.
Smartnumbers is also helping us prioritise cases highlighted by other fraud systems - and also link together fraud cases those systems may have missed.”
Fraud and financial crime manager
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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