-2.png)
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Italy Sep 25, 2025 Invitation Only Physical italian
Nel percorso verso l’AI e la trasformazione digitale, dati e automazione sono gli elementi centrali di ogni strategia tecnologica. Ma senza una governance chiara, rischiano di diventare non solo fonte di inefficienza, ma anche di rischi e incoerenza. Come garantire che i dati siano completi, accessibili e affidabili? Come automatizzare le operation IT e i processi aziendali mantenendo controllo, compliance e sicurezza? Durante questa roundtable esclusiva, organizzata da CIONET Italia e IBM, affronteremo: La governance come abilitatore di dati affidabili e automazione sicura. Come prepararsi a un’adozione dell’AI realmente scalabile. Il ruolo di controllo, resilienza e gestione del rischio nell’innovazione.
Read More
Belgium Oct 16, 2025 Invitation Only Physical english
AI isn’t just another tool. It changes how we work, how we think, how we organise ourselves.Yet most organisations still approach it like a digital upgrade, deploying assistants, automating workflows, testing use cases inisolation.The results are predictable. Short-term wins. Long-term confusion.Effort spent. Value unclear.Many companies can’t connect AI to their actual strategic goals,and the promised ROI never materialises.At the same time, something deeper is shifting.AI can now reason, decide, adapt. Not just mimic processes butcontribute to them.The technology is evolving, but the way we implement it hasn’tcaught up.If your AI still fits inside a single department, you’re likely solvingthe wrong problem.If it works only for individuals, you're missing how your teamsactually deliver value.If it replaces people instead of supporting them, you're buildingfor today, not tomorrow.The next step isn’t more AI. It’s the right AI.Built for your business, your teams, your way of working.Not a tool to add but a structure to build around.Are we ready to treat AI as a shared capability, not a scatteredexperiment?Can we move beyond individual efficiency and build systems thatcollaborate, learn and adapt with us?Those are the questions we’ll explore at the round table.
Read More
Germany Oct 28, 2025 Country Members Physical german
Am 28. Oktober lädt CIONET CIOs und Digital Leaders nach Köln ein: hier stellen wir reale Anwendungsfälle vor, in denen KI-Agenten Aufgaben autonom übernehmen, Prozesse beschleunigen und Entscheidungen vorbereiten – mit messbarem Nutzen für das Business.
Read More
France Nov 4, 2025 Country Members Physical french
À l’ère des mutations géopolitiques et réglementaires, l’établissement d’une souveraineté numérique est devenu un élément stratégique essentiel pour les entreprises. Ce dialogue stratégique mettra en lumière le rôle fondamental du réseau dans la mise en place du contrôle, de la confiance et de la résilience. Nous explorerons comment une infrastructure moderne et résiliente permet d’appliquer des politiques de gestion des données et d’assurer la continuité opérationnelle. Ce dialogue stratégique, réservé à un groupe restreint de pairs, est conçu pour permettre aux leaders du numérique d’échanger sur l’un des enjeux les plus urgents aujourd’hui. Nous discuterons des réseaux « sovereign-ready » et débattrons des préoccupations croissantes autour de la souveraineté des données, qui motivent l’adoption de politiques de confidentialité et de protection des données de plus en plus strictes à l’échelle mondiale.
Read More
Netherlands Nov 10, 2025 Public Physical english
CIONET Nederland vertrekt met een groep Nederlandse CIO's en digital leaders 10 t/m 12 november 2025 voor de geheel verzorgde CIO Innovation Trip naar de Web Summit in Lissabon, Portugal. Reis jij mee of neem je collega(s) mee!
Read More
Adoption success. New voice solution for a media company
Moving to a unified communications platform to accelerate digital transformation and boost productivity.
Overview
Technology is changing the world as we know it.
It’s a huge challenge for organisations looking to accelerate their digital transformation. Including one of our longstanding customers, a mass media company who needed to move to a unified communications platform to help their teams work smarter and improve customer and user experience. But when you’re a global organisation with 30,000 staff across 170 locations in 84 countries, it’s not so straightforward.
The challenge
Changing user behaviour
The rise in remote working meant a number of their employees were using their own phones, laptops and unsupported collaboration apps. Lack of visibility and control of BYOD not only posed a real risk to their network, but also user experience.
Having everyone use a single solution across chat, phone and meetings would not only simplify end user experience but improve collaboration, increase productivity, and strengthen security. But due to their size, this wouldn’t be an easy task.
It wasn’t just about rolling out a new communications platform across the organisation but changing its culture too. The customer needed to educate its people before, after and during the migration to ensure they fully embraced the new technology and got the most out of it.
And that’s where our user adoption service came in.
In addition to adding great business value, the BT user adoption team worked as collaborative partners and were a true pleasure to work with.”
Chief People Officer
The solution
User adoption made simple
The customer was using multiple collaboration tools – this wasn’t cost-effective or scalable. Migrating to Microsoft Teams Direct Routing would give them a workspace for real-time collaboration, communication and meetings, all in one place. Along with a choice of calling plans over our global SIP network allowing them to make and receive calls within the platform.
Our proven methodology has helped organisations achieve faster business results and ongoing value from their cloud technology investment. So, we were best placed to deliver a user adoption programme to support the upgrade of 27,000 users to the new cloud-based platform.
A big part of our user adoption service is taking the time to understand our customers’ business challenges. Our dedicated specialist spent time with them to understand their users’ current behaviour and identify the change required.
The plan was to deliver an “early adopter” programme to 420 employees. The customer would then take the learnings from the programme to further improve the overall roll out of Microsoft Teams Direct Routing to its wider organisation.
To support the early adopters through the change and drive engagement, we created a detailed launch communication plan, including training and assets, and personalised email communications inviting them to attend tailored online training sessions. We also launched a user content library for online video tutorials, quick start guides and FAQs. We created additional help and advice for hearing impaired users, guiding them through the platform's accessibility features, like live captions. Users were asked to complete a small survey four weeks after the early adopter launch, to provide valuable insight to help improve the wider roll out.
In addition to our comprehensive early adoption programme, we also set up our Genius Desk, a ‘go to’ specialist team who became a part of the customer’s organisation for six months. The team offered users specific help and support on each phase of the Teams migration to drive maximum adoption.
The result
A better user experience
We successfully helped the customer change user behaviour and get everyone on board. The early adopters programme achieved 100% take-up as a result of our detailed launch plan - avoiding any disruption to business activity.
Our user adoption team received high praise from the customer, calling out their amazing support for what was “a very complex series of inter-related projects” and how they were a “true pleasure to work with”.
Users also got a lot from our training, with one saying: “It was fast paced, insightful, and will help me be more efficient day-to-day.”
Six months since the roll out of Teams the customer has seen call volumes increase 15 times over.
The training was fast paced, insightful, and will help me be more efficient day-to-day.”
Early adoption programme user
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
.png)
Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
.png)
Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
-1.jpg)
José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
.png)
Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
.jpg)
CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
.png?width=600&height=600&name=Anna%20Kopp%20(1).png)
