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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Italy Sep 25, 2025 Invitation Only Physical italian
Nel percorso verso l’AI e la trasformazione digitale, dati e automazione sono gli elementi centrali di ogni strategia tecnologica. Ma senza una governance chiara, rischiano di diventare non solo fonte di inefficienza, ma anche di rischi e incoerenza. Come garantire che i dati siano completi, accessibili e affidabili? Come automatizzare le operation IT e i processi aziendali mantenendo controllo, compliance e sicurezza? Durante questa roundtable esclusiva, organizzata da CIONET Italia e IBM, affronteremo: La governance come abilitatore di dati affidabili e automazione sicura. Come prepararsi a un’adozione dell’AI realmente scalabile. Il ruolo di controllo, resilienza e gestione del rischio nell’innovazione.
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Belgium Oct 16, 2025 Invitation Only Physical english
AI isn’t just another tool. It changes how we work, how we think, how we organise ourselves.Yet most organisations still approach it like a digital upgrade, deploying assistants, automating workflows, testing use cases inisolation.The results are predictable. Short-term wins. Long-term confusion.Effort spent. Value unclear.Many companies can’t connect AI to their actual strategic goals,and the promised ROI never materialises.At the same time, something deeper is shifting.AI can now reason, decide, adapt. Not just mimic processes butcontribute to them.The technology is evolving, but the way we implement it hasn’tcaught up.If your AI still fits inside a single department, you’re likely solvingthe wrong problem.If it works only for individuals, you're missing how your teamsactually deliver value.If it replaces people instead of supporting them, you're buildingfor today, not tomorrow.The next step isn’t more AI. It’s the right AI.Built for your business, your teams, your way of working.Not a tool to add but a structure to build around.Are we ready to treat AI as a shared capability, not a scatteredexperiment?Can we move beyond individual efficiency and build systems thatcollaborate, learn and adapt with us?Those are the questions we’ll explore at the round table.
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Germany Oct 28, 2025 Country Members Physical german
Am 28. Oktober lädt CIONET CIOs und Digital Leaders nach Köln ein: hier stellen wir reale Anwendungsfälle vor, in denen KI-Agenten Aufgaben autonom übernehmen, Prozesse beschleunigen und Entscheidungen vorbereiten – mit messbarem Nutzen für das Business.
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France Nov 4, 2025 Country Members Physical french
À l’ère des mutations géopolitiques et réglementaires, l’établissement d’une souveraineté numérique est devenu un élément stratégique essentiel pour les entreprises. Ce dialogue stratégique mettra en lumière le rôle fondamental du réseau dans la mise en place du contrôle, de la confiance et de la résilience. Nous explorerons comment une infrastructure moderne et résiliente permet d’appliquer des politiques de gestion des données et d’assurer la continuité opérationnelle. Ce dialogue stratégique, réservé à un groupe restreint de pairs, est conçu pour permettre aux leaders du numérique d’échanger sur l’un des enjeux les plus urgents aujourd’hui. Nous discuterons des réseaux « sovereign-ready » et débattrons des préoccupations croissantes autour de la souveraineté des données, qui motivent l’adoption de politiques de confidentialité et de protection des données de plus en plus strictes à l’échelle mondiale.
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Netherlands Nov 10, 2025 Public Physical english
CIONET Nederland vertrekt met een groep Nederlandse CIO's en digital leaders 10 t/m 12 november 2025 voor de geheel verzorgde CIO Innovation Trip naar de Web Summit in Lissabon, Portugal. Reis jij mee of neem je collega(s) mee!
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Adoption success. New workspace solution for a professional service company
Driving faster business results for our customers as their employees start spending more time at the office.
Overview
Adopting new collaboration technology presents a challenge for some organisations, leaving many employees confused. But success is dependent on people accepting and changing their behaviour. That can be more challenging when you’re trying to encourage your people to use the in-room technology – something they haven’t been used to whilst they’ve worked remotely.
To achieve a successful uptake of the new technologies, our customer needed a user adoption programme that would drive behaviour changes needed. That’s where we came in.
The challenge
Organisations need digital workplace transformation now more than ever, so their people can collaborate from anywhere. But with around 80% of deployments failing to deliver the expected business value and the added difficulties of getting employees to come into the office to use the new technology, this is a new type of challenge.
The customer wanted to migrate to a new video infrastructure. They had a mixture of various legacy end points and wanted a new single vendor platform under a BT managed service. This would enable video end points to be seamlessly integrated with Microsoft Teams and provide a better user experience. They also needed a new way to book and schedule video meetings as their existing service was slow and outdated.
When migrating to a new infrastructure, there needs to be a behaviour change. It’s therefore key that we drive usage through awareness, education and coaching to bridge the gap in user experience. It was essential to the customer to build a video culture as part of their major digital transformation which had already seen the launch of Office 365, Microsoft Teams Enterprise Voice and providing all employees with new laptops.
The BT user adoption team provided amazing support… our adoption lead was proactive and driven to deliver results. She worked to provide clear communication, support plans and materials in a highly nebulous space. In addition to adding great business value, the team worked as collaborative partners and were a pleasure to work with.”
The solution
It takes the right experience and knowledge to position change successfully. We started with our discovery and planning stages to understand how to drive the change that the customer wanted. Our team worked alongside our technical solution architect and service delivery manager to understand the solution and understand the impact from the experts that designed it. We needed to identify the behaviour change required, based on what technology is available and what users are doing now. It’s equally as important to understand the agreed support model in place. Who would support the end-users should they experience any issues whilst in the meeting rooms? This needed to be promoted to the users.
Driving awareness and creating excitement was critical, especially as the use of meetings rooms was one of the key drivers behind why people would return to the office. Our dedicated adoption specialist provided advice on how to position the benefits of the new rooms and what channels to use to the promote the message internally. Ensuring this covered the common question: are the rooms fit for purpose for the new hybrid meetings? The specialist built tailored launch emails which were sent company-wide with compelling messages on what’s new, the next steps and best practice.
Education on the new service was crucial to enriching our support. We provided quick start guides on using the meetings app integrated with rooms and support on the various in-room devices. We needed to ensure we covered all devices, and that the right device guides were in the right rooms. Based on our experience and expertise we also provided frequently asked questions which were ideal not only for end-users but also the end user support team. Quick and easy access to this user support content was key so we made the accessible using QR codes in the meeting rooms.
To ensure continuous learning we recommended how to keep assets updated so they reflected any changes to the video user interface. We provided source files to enable them to make these updates.
The result
The migration to the new video infrastructure, the introduction of new devices and a booking system was successfully achieved with minimal disruption. Our adoption specialist received positive feedback from the leading professional services company and all assets were set-up and ready to use upon employees return to the office. Today, the organisation is working with us to drive an even more embedded video culture as more of their people return to the office and face-to-face meetings.
We’ve become the organisations trusted partner and main provider of cloud collaboration tools. Our user adoption teams continue to support this customer to help them develop a truly unified communications experience for their users.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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