Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Germany Sep 17, 2025 Country Members Physical german
Cybersecurity ist längst kein reines IT-Thema mehr – sie betrifft das gesamte Unternehmen. Doch während die Bedrohungslage zunimmt, geraten viele Security-Verantwortliche an ihre Belastungsgrenzen: zwischen 24/7-Verantwortung, wachsenden Anforderungen und dem ständigen Innovationsdruck.
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Germany Sep 17, 2025 Country Members Physical german
IT-Betrieb und Cybersicherheit stehen heute unter extremem Druck: steigende Komplexität, wachsende regulatorische Anforderungen (NIS2, DORA, KRITIS), chronische Ressourcenknappheit – und gleichzeitig eine Bedrohungslage, die keine Verzögerungen duldet. Trotzdem agieren viele IT- und Security-Teams noch immer in Silos. Die Folge: ineffiziente Abläufe, Tool-Wildwuchs, langsame Reaktion auf Vorfälle und unklare Verantwortlichkeiten.
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Germany Sep 18, 2025 Country Members Virtual german
Nachhaltigkeit ist für CIOs nicht nur ein „Nice-to-have“, sondern eine strategische Priorität – sie beeinflusst direkt die finanzielle Performance, die operative Effizienz und die langfristige Wettbewerbsfähigkeit.
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Belgium Sep 18, 2025 Country Members Physical french
La dette technique est comparable à la négligence des réparations d'une maison. Ignorer un toit qui fuit peut faire gagner du temps aujourd'hui, mais cela pourrait conduire à l'effondrement du plafond plus tard. Pour remédier à la dette technique, il faut trouver et réparer ces fuites dès maintenant et mettre en place un plan d'entretien de la maison afin qu'elle soit prête pour les extensions futures. Pour résoudre ces problèmes, il faut définir des priorités stratégiques, communiquer clairement avec les parties prenantes et établir une feuille de route à long terme pour la modernisation. Cet événement se déroulera entièrement en français.
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UK Sep 22, 2025 Invitation Only Physical english
Join us on September 22nd for the first event from the next phase of our CIO series executive roundtables from CIONET, Cognizant and Google Cloud.
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Italy Sep 23, 2025 Invitation Only Physical italian
L’adozione sempre più diffusa del Public & Hybrid Cloud, unita all’evoluzione delle minacce informatiche e alla crescente importanza della protezione dei dati, della conformità normativa e della continuità operativa, rende la sicurezza del cloud una priorità strategica per le organizzazioni moderne. La protezione proattiva è diventata essenziale, poiché aspettare solo di reagire agli attacchi può portare a gravi conseguenze. L’approccio Prevention-First sposta il focus sulla prevenzione degli attacchi, piuttosto che sulla remediation: richiede una gestione integrata e predittiva delle vulnerabilità e il rafforzamento delle difese nel cloud, elementi chiave per garantire una sicurezza solida e resiliente e per evitare l'escalation degli attacchi. Durante questa roundtable organizzata da CIONET, concepita come un incontro peer-to-peer per i CIO, CISO e gli esperti di cyber security, esploreremo come integrare la prevenzione delle minacce nella strategia di sicurezza del cloud, proteggendo i sistemi prima che le minacce possano causare danni irreparabili.
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CM Drives Omnichannel Strategy Supporting 4.5M Members
Christelijke Mutualiteiten (CM) is Belgium’s largest health insurance fund, serving 4.5 million customers. Having used OutSystems for 18 months, the development team took on its biggest challenge yet—to deliver CM's omnichannel customer experience solution.
"I was a believer in OutSystems from the beginning, and it has lived up to my expectations. We deliver faster, and our users and customers appreciate the improved user experiences we now serve them." - Rebecca DebaillieDirector ICT, Christelijke Mutualiteiten
Christelijke Mutualiteiten ("CM") is the largest of five competing Belgian health insurance funds with four and a half million members—roughly half of the country's citizens. The company acts as patients' representative with healthcare providers and administers claims, payments, and social assistance for its members, within the Belgian state's compulsory health scheme.
CM describes itself as a "dynamic social movement," rather than just an insurance institution, a claim warranted by its 70,000 volunteers who provide social care assistance in their communities.
Established in 1906, CM has an extensive network of around 500 branches so that members never need to travel far to access CM services. But more recently, with an eye to the future, CM has invested significantly in improved digital experiences to meet the changing preferences of its members.
The quest for world-class digital experiences placed an increasing burden on CM's IT organization, which was struggling to keep up with demand, as Chief Architect, Peter Van Maele, explains.
“CM's back-end development is mostly in Java. But for front-end development and workflows, we needed a faster approach, one that would help us iteratively improve user experiences at a fast pace and make us less reliant on hard-to-hire senior Java development skills.” - Peter Van MaeleChief Architect, Christelijke Mutualiteiten
Peter's search for faster, modern application development methods brought him to OutSystems, and following an extensive evaluation, CM became an OutSystems customer in mid-2018.
Speed-up development and improve agility
Deliver omnichannel CX solutions
Improve UX
CM has hundreds of applications and around 300 developers. The business case for adopting OutSystems depended on wide scale adoption—this was not about building one or two urgent things fast. "Our first year was about establishing foundations," explains Peter.
CM needed a governed, architectural approach that would maximize the reuse of components. Scalability and security were crucial, given the financial details and health data it processes for millions of customers.
OutSystems partner Providit provided training and advice on software architecture. Meanwhile, Rebecca Debaillie, Director of ICT, started building CM's internal OutSystems development capability.
“During the first year, we took an ambassadorial approach, gradually building the evidence of how much faster and more flexible it was to develop front-ends and workflow-style apps using OutSystems. It was never a case of forcing OutSystems on our experienced developers.” - Rebecca DebaillieDirector ICT, Christelijke Mutualiteiten
The first strategic application that the team developed was "Care Volunteering," an Uber-like application that assigns social-care tasks, such as home visits and medicine deliveries, to CM's 70,000 volunteers.
Built by an agile team of seven, including two OutSystems developers, this web portal and mobile-friendly web app for volunteers enables CM to manage clients, care requirements, and volunteers and even provides required reports to the Belgian social services department. External volunteer users gain secure access to the system thanks to integration with Belgium's eID service.
"Development involved integration to back-end systems written in COBOL and Java," says Peter. "We've reused these integrations in subsequent development projects."
Providit, established in 2015 and founded by Kurt Vandevelde and Tim Timperman, has a 100% focus on OutSystems. Tim and Kurt have been working with the OutSystems platform since 2010 and have by far...
Learn more about Providit NVAlthough CM now has 27 OutSystems applications in production, the most strategic of these is "My CM," which aims to provide every customer service capability that had previously required customers to visit stores or call the contact center.
"This project is all about giving our customers more choice for how they interact with CM," explains Rebecca. "And, for many of our customers, using a mobile app or a web portal is now preferable to picking up the phone or visiting a store."
CM's board set a demanding deadline for this strategic project. The IT team had just nine months to deliver the omnichannel suite of applications, including native mobile apps on iOS and Android, a customer-facing web portal, and the internal customer service app.
Given that 4.5 million customers would ultimately use My CM, performance speed and user experience were crucial design considerations.
"From an architecture perspective, we were integrating with, not replacing, systems of record," explains Peter. "Much of the project was spent building the strong foundations needed for this business-critical application suite. User experience development was mainly in the second half of the project."
CM was able to speed up development by using OutSystems UI—an extensive library of responsive visual components and screen templates that enabled the team to customize UI standards across the application suite.
Thanks to the OutSystems platform's rapid visual development capabilities, the CM development team was able to take user feedback in its stride. A UX design agency provided continuous input from a panel of customers of all ages.
“It was essential that all CM customers find the app easy to use, so we made sure to include over-seventies in our user test panel.” - Rebecca DebaillieDirector ICT, Christelijke Mutualiteiten
Five OutSystems developers were involved in the My CM project—two from CM and three from Providit. The team delivered on time; overall development time was nine months, of which UI development with OutSystems was four months.
"Early on in our OutSystems journey, we did some development speed comparisons with Java. OutSystems was 40 percent faster," explains Peter. "If we'd not been using OutSystems, we'd have needed at least eight developers to deliver the same functionality in the time available."
The My CM app was rolled out to customers in phases, starting in early 2021. Feedback and ratings have been extremely positive—App Store 4.7 and Google Play 4.5.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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