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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Italy Sep 25, 2025 Invitation Only Physical italian
Nel percorso verso l’AI e la trasformazione digitale, dati e automazione sono gli elementi centrali di ogni strategia tecnologica. Ma senza una governance chiara, rischiano di diventare non solo fonte di inefficienza, ma anche di rischi e incoerenza. Come garantire che i dati siano completi, accessibili e affidabili? Come automatizzare le operation IT e i processi aziendali mantenendo controllo, compliance e sicurezza? Durante questa roundtable esclusiva, organizzata da CIONET Italia e IBM, affronteremo: La governance come abilitatore di dati affidabili e automazione sicura. Come prepararsi a un’adozione dell’AI realmente scalabile. Il ruolo di controllo, resilienza e gestione del rischio nell’innovazione.
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Belgium Oct 16, 2025 Invitation Only Physical english
AI isn’t just another tool. It changes how we work, how we think, how we organise ourselves.Yet most organisations still approach it like a digital upgrade, deploying assistants, automating workflows, testing use cases inisolation.The results are predictable. Short-term wins. Long-term confusion.Effort spent. Value unclear.Many companies can’t connect AI to their actual strategic goals,and the promised ROI never materialises.At the same time, something deeper is shifting.AI can now reason, decide, adapt. Not just mimic processes butcontribute to them.The technology is evolving, but the way we implement it hasn’tcaught up.If your AI still fits inside a single department, you’re likely solvingthe wrong problem.If it works only for individuals, you're missing how your teamsactually deliver value.If it replaces people instead of supporting them, you're buildingfor today, not tomorrow.The next step isn’t more AI. It’s the right AI.Built for your business, your teams, your way of working.Not a tool to add but a structure to build around.Are we ready to treat AI as a shared capability, not a scatteredexperiment?Can we move beyond individual efficiency and build systems thatcollaborate, learn and adapt with us?Those are the questions we’ll explore at the round table.
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Germany Oct 28, 2025 Country Members Physical german
Am 28. Oktober lädt CIONET CIOs und Digital Leaders nach Köln ein: hier stellen wir reale Anwendungsfälle vor, in denen KI-Agenten Aufgaben autonom übernehmen, Prozesse beschleunigen und Entscheidungen vorbereiten – mit messbarem Nutzen für das Business.
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France Nov 4, 2025 Country Members Physical french
À l’ère des mutations géopolitiques et réglementaires, l’établissement d’une souveraineté numérique est devenu un élément stratégique essentiel pour les entreprises. Ce dialogue stratégique mettra en lumière le rôle fondamental du réseau dans la mise en place du contrôle, de la confiance et de la résilience. Nous explorerons comment une infrastructure moderne et résiliente permet d’appliquer des politiques de gestion des données et d’assurer la continuité opérationnelle. Ce dialogue stratégique, réservé à un groupe restreint de pairs, est conçu pour permettre aux leaders du numérique d’échanger sur l’un des enjeux les plus urgents aujourd’hui. Nous discuterons des réseaux « sovereign-ready » et débattrons des préoccupations croissantes autour de la souveraineté des données, qui motivent l’adoption de politiques de confidentialité et de protection des données de plus en plus strictes à l’échelle mondiale.
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Netherlands Nov 10, 2025 Public Physical english
CIONET Nederland vertrekt met een groep Nederlandse CIO's en digital leaders 10 t/m 12 november 2025 voor de geheel verzorgde CIO Innovation Trip naar de Web Summit in Lissabon, Portugal. Reis jij mee of neem je collega(s) mee!
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CM Drives Omnichannel Strategy Supporting 4.5M Members
Christelijke Mutualiteiten (CM) is Belgium’s largest health insurance fund, serving 4.5 million customers. Having used OutSystems for 18 months, the development team took on its biggest challenge yet—to deliver CM's omnichannel customer experience solution.
"I was a believer in OutSystems from the beginning, and it has lived up to my expectations. We deliver faster, and our users and customers appreciate the improved user experiences we now serve them." - Rebecca DebaillieDirector ICT, Christelijke Mutualiteiten
Christelijke Mutualiteiten ("CM") is the largest of five competing Belgian health insurance funds with four and a half million members—roughly half of the country's citizens. The company acts as patients' representative with healthcare providers and administers claims, payments, and social assistance for its members, within the Belgian state's compulsory health scheme.
CM describes itself as a "dynamic social movement," rather than just an insurance institution, a claim warranted by its 70,000 volunteers who provide social care assistance in their communities.
Established in 1906, CM has an extensive network of around 500 branches so that members never need to travel far to access CM services. But more recently, with an eye to the future, CM has invested significantly in improved digital experiences to meet the changing preferences of its members.
The quest for world-class digital experiences placed an increasing burden on CM's IT organization, which was struggling to keep up with demand, as Chief Architect, Peter Van Maele, explains.
“CM's back-end development is mostly in Java. But for front-end development and workflows, we needed a faster approach, one that would help us iteratively improve user experiences at a fast pace and make us less reliant on hard-to-hire senior Java development skills.” - Peter Van MaeleChief Architect, Christelijke Mutualiteiten
Peter's search for faster, modern application development methods brought him to OutSystems, and following an extensive evaluation, CM became an OutSystems customer in mid-2018.
Speed-up development and improve agility
Deliver omnichannel CX solutions
Improve UX
CM has hundreds of applications and around 300 developers. The business case for adopting OutSystems depended on wide scale adoption—this was not about building one or two urgent things fast. "Our first year was about establishing foundations," explains Peter.
CM needed a governed, architectural approach that would maximize the reuse of components. Scalability and security were crucial, given the financial details and health data it processes for millions of customers.
OutSystems partner Providit provided training and advice on software architecture. Meanwhile, Rebecca Debaillie, Director of ICT, started building CM's internal OutSystems development capability.
“During the first year, we took an ambassadorial approach, gradually building the evidence of how much faster and more flexible it was to develop front-ends and workflow-style apps using OutSystems. It was never a case of forcing OutSystems on our experienced developers.” - Rebecca DebaillieDirector ICT, Christelijke Mutualiteiten
The first strategic application that the team developed was "Care Volunteering," an Uber-like application that assigns social-care tasks, such as home visits and medicine deliveries, to CM's 70,000 volunteers.
Built by an agile team of seven, including two OutSystems developers, this web portal and mobile-friendly web app for volunteers enables CM to manage clients, care requirements, and volunteers and even provides required reports to the Belgian social services department. External volunteer users gain secure access to the system thanks to integration with Belgium's eID service.
"Development involved integration to back-end systems written in COBOL and Java," says Peter. "We've reused these integrations in subsequent development projects."
Providit, established in 2015 and founded by Kurt Vandevelde and Tim Timperman, has a 100% focus on OutSystems. Tim and Kurt have been working with the OutSystems platform since 2010 and have by far...
Learn more about Providit NVAlthough CM now has 27 OutSystems applications in production, the most strategic of these is "My CM," which aims to provide every customer service capability that had previously required customers to visit stores or call the contact center.
"This project is all about giving our customers more choice for how they interact with CM," explains Rebecca. "And, for many of our customers, using a mobile app or a web portal is now preferable to picking up the phone or visiting a store."
CM's board set a demanding deadline for this strategic project. The IT team had just nine months to deliver the omnichannel suite of applications, including native mobile apps on iOS and Android, a customer-facing web portal, and the internal customer service app.
Given that 4.5 million customers would ultimately use My CM, performance speed and user experience were crucial design considerations.
"From an architecture perspective, we were integrating with, not replacing, systems of record," explains Peter. "Much of the project was spent building the strong foundations needed for this business-critical application suite. User experience development was mainly in the second half of the project."
CM was able to speed up development by using OutSystems UI—an extensive library of responsive visual components and screen templates that enabled the team to customize UI standards across the application suite.
Thanks to the OutSystems platform's rapid visual development capabilities, the CM development team was able to take user feedback in its stride. A UX design agency provided continuous input from a panel of customers of all ages.
“It was essential that all CM customers find the app easy to use, so we made sure to include over-seventies in our user test panel.” - Rebecca DebaillieDirector ICT, Christelijke Mutualiteiten
Five OutSystems developers were involved in the My CM project—two from CM and three from Providit. The team delivered on time; overall development time was nine months, of which UI development with OutSystems was four months.
"Early on in our OutSystems journey, we did some development speed comparisons with Java. OutSystems was 40 percent faster," explains Peter. "If we'd not been using OutSystems, we'd have needed at least eight developers to deliver the same functionality in the time available."
The My CM app was rolled out to customers in phases, starting in early 2021. Feedback and ratings have been extremely positive—App Store 4.7 and Google Play 4.5.
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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