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CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
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Italy Sep 25, 2025 Invitation Only Physical italian

Innovation in Balance: governing the power of data and automation

Nel percorso verso l’AI e la trasformazione digitale, dati e automazione sono gli elementi centrali di ogni strategia tecnologica. Ma senza una governance chiara, rischiano di diventare non solo fonte di inefficienza, ma anche di rischi e incoerenza.   Come garantire che i dati siano completi, accessibili e affidabili? Come automatizzare le operation IT e i processi aziendali mantenendo controllo, compliance e sicurezza?   Durante questa roundtable esclusiva, organizzata da CIONET Italia e IBM, affronteremo:   La governance come abilitatore di dati affidabili e automazione sicura. Come prepararsi a un’adozione dell’AI realmente scalabile. Il ruolo di controllo, resilienza e gestione del rischio nell’innovazione.

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Belgium Oct 16, 2025 Invitation Only Physical english

CIONET Round Table - Rethinking AI

AI isn’t just another tool. It changes how we work, how we think, how we organise ourselves.Yet most organisations still approach it like a digital upgrade, deploying assistants, automating workflows, testing use cases inisolation.The results are predictable. Short-term wins. Long-term confusion.Effort spent. Value unclear.Many companies can’t connect AI to their actual strategic goals,and the promised ROI never materialises.At the same time, something deeper is shifting.AI can now reason, decide, adapt. Not just mimic processes butcontribute to them.The technology is evolving, but the way we implement it hasn’tcaught up.If your AI still fits inside a single department, you’re likely solvingthe wrong problem.If it works only for individuals, you're missing how your teamsactually deliver value.If it replaces people instead of supporting them, you're buildingfor today, not tomorrow.The next step isn’t more AI. It’s the right AI.Built for your business, your teams, your way of working.Not a tool to add but a structure to build around.Are we ready to treat AI as a shared capability, not a scatteredexperiment?Can we move beyond individual efficiency and build systems thatcollaborate, learn and adapt with us?Those are the questions we’ll explore at the round table.

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Poland Oct 17, 2025 Invitation Only Physical & Virtual Polish

IT EXECUTIVE MASTERCLASS 5

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Germany Oct 28, 2025 Country Members Physical german

Köln: Powershift

Am 28. Oktober lädt CIONET CIOs und Digital Leaders nach Köln ein: hier stellen wir reale Anwendungsfälle vor, in denen KI-Agenten Aufgaben autonom übernehmen, Prozesse beschleunigen und Entscheidungen vorbereiten – mit messbarem Nutzen für das Business.

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France Nov 4, 2025 Country Members Physical french

Maîtriser la souveraineté numérique: du réseau à la donnée

À l’ère des mutations géopolitiques et réglementaires, l’établissement d’une souveraineté numérique est devenu un élément stratégique essentiel pour les entreprises. Ce dialogue stratégique mettra en lumière le rôle fondamental du réseau dans la mise en place du contrôle, de la confiance et de la résilience. Nous explorerons comment une infrastructure moderne et résiliente permet d’appliquer des politiques de gestion des données et d’assurer la continuité opérationnelle. Ce dialogue stratégique, réservé à un groupe restreint de pairs, est conçu pour permettre aux leaders du numérique d’échanger sur l’un des enjeux les plus urgents aujourd’hui. Nous discuterons des réseaux « sovereign-ready » et débattrons des préoccupations croissantes autour de la souveraineté des données, qui motivent l’adoption de politiques de confidentialité et de protection des données de plus en plus strictes à l’échelle mondiale.

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Netherlands Nov 10, 2025 Public Physical english

Reis mee: CIO Innovation trip Web Summit 11 nov 2025 Lissabon

CIONET Nederland vertrekt met een groep Nederlandse CIO's en digital leaders 10 t/m 12 november 2025 voor de geheel verzorgde CIO Innovation Trip naar de Web Summit in Lissabon, Portugal. Reis jij mee of neem je collega(s) mee!

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Recent Cases

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Automated help on-demand.

Cognizant delivers on-screen contextual assistance anytime, anywhere with Adobe RoboHelp.

Objectives

  • Enhance navigation and keyword-based search capabilities
  • Enable users to complete their day-to-day tasks with ease
  • Reduce support tickets and continually improve/update content based on user feedback

Results

  • Easy access to a specific topic without having to spend much time in searching across the entire Help
  • Increased productivity as users get immediate assistance on the problem at hand
  • Eliminated the need to create support tickets or call Helpdesk
  • Continuous content improvements ensured users are up-to-date with the latest updates in application/process

Harnessing digital disruption

Today, most consumers are more knowledgeable, connected, and empowered in the digital economy, challenging organizations across industries to prioritize quality customer experiences. Emerging technologies allow learners to use varied digital channels and connected devices to consume content just-in-time on the devices of their choice. Cognizant, one of the world’s leading professional services companies, believes in helping its clients win by imagining and enabling exceptional experiences.

Cognizant helps traditional businesses transform into digital-first innovators using the latest technologies. Cognizant’s Digital Experience Learning and Content team leverages the largest digital support services, conducts thorough research to understand the latest trends, and delivers tomorrow’s experiences today.

Cognizant leverages Adobe products such as Adobe RoboHelp to provide contextual assistance intended to enable users to complete their day-to-day tasks. Adobe Captivate is used to develop instruction-text driven video tutorials on the key processes of the project management application. The video tutorials help the users get familiar with the application without the need of ad-hoc training.

Service offerings and support

Cognizant’s Digital Experience Learning and Content services drive employee engagement and performance through the design, delivery, and production of innovative content and learning strategies. The Digital Experience Learning and Content team actively explore new technologies and innovative ways to create engaging experiences for consumers and employees, and help transform customer and employee experience through the following services:

  • Creation of process documentation, interactive playbooks, product documentation including online help, and job aids that aid users in adopting to a new or changed product or process
  • Development of a knowledge ecosystem by capturing tribal knowledge within enterprises
  • Creation of contextual, in-application guidance to help users augment productivity on-the-job

Millennials in the workplace often look for newer, engaging, interactive methodologies for learning/training. To help users in an organization embrace any new application/system that is being rolled out, Cognizant recommends a suite of communication, training, and post-training materials.

Online help developed using Adobe RoboHelp is one such post-training artifact that Cognizant often recommends to its customers. Unique topics associated with every screen of the application, an index of keywords and built-in search amongst other features developed using Adobe RoboHelp, help provide seamless user experience, thereby increasing productivity.

Cognizant's internal application at the heart of projects

Cognizant itself benefits from the end-user documentation developed for Cognizant’s internal project management application that enables to plan, execute, and monitor application development projects. The application consists of multiple processes involved in the project life cycle to manage changes in customer requirements, defects, and risks to delivery, and is augmented with an online help and procedure-driven documentation. The context-sensitive online help assists in understanding the various features and underlying processes of the application.

The Online Help files that the Digital Experience Team creates using Adobe RoboHelp are context sensitive and provide the user immediate assistance on the problem or screen at hand, at the click of a button. These files are provided as HTML files that are integrated with the application. The effective keyword-driven search functionality and the Index of the Online Help files make information easily accessible to the users. The procedure-driven documentation enables users to complete their day-to-day tasks with ease.

Enabling on-screen contextual assistance with Adobe RoboHelp significantly reduced the number of Helpdesk tickets and enhanced productivity.

The future of accelerated learning tools

Changing user habits and emerging digital technologies have evolved the learning landscape, requiring organizations to adopt new strategies and content to deliver an effective learning experience for their associates. The current global COVID-19 crisis has forced almost every organization to rapidly support their workforce to work remotely. This rapid transition of work style has led to increased collaboration with peers. The change has necessitated a standardized approach through digital learning and content to ensure adoption.

Customers are increasingly turning to digital for support. They prefer web or mobile self-service support over making calls to the Helpdesk and other technical support forums. People rely more on self-help artifacts. Adobe products, such as Adobe RoboHelp, Captivate, and FrameMaker have helped deliver highly engaging and personalized digital experiences and have generated tremendous value for Cognizant. The growing adoption of remote work resources is only going to make them more valuable.

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge

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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations

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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS

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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

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CIOFEST 2025 - From Order Taker to Proactive Disruptor

CIONET Reports

 
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Cybersecurity in critical infrastructure

Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.

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HDS - From Hype to Reality Navigating the Challenges of GenAI

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Integration In An Era Of AI: Challenges And Opportunities

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Discover the CIONET app

Staying ahead of trends and connecting with other CIOs was never easier.

In our new app, our members connect with other digital leaders from around the world to find better solutions to their challenges.

Connect with digital leaders like you

Share ideas, best practices, and new resources

Experience inspiring and thought-provoking content and conversations you can’t find anywhere else

Make better, more well-informed decisions about the topics that are most important to you

Anna Kopp (1)

Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
Mauricio Amaro

Mauricio Amaro

IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
Vijay Anand

Vijay Anand

Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

Connect

with digital leaders who share your interests, who face the same challenges, who care about the same topics.

Share

stories, experiences, and ideas around our shared mission.

Learn

from our exclusive events, publications and research.

Find

inspiration, thought-provoking conversations, expert perspectives and exclusive first-hand content each and every day

Grow

and make better, more well-informed decisions on how to lead your digital business.

Maximise

your potential. Realise your ambitions.

About CIONET

Join CIONET

We'd love to welcome you as the newest member of our CIONET community where Digital Leaders unite. 

You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!

Contact us

Would you like to know more about CIONET, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!