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CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
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Germany Sep 9, 2025 Country Members Physical german

Frankfurt: AI Driven Logistics

Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht

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Belgium Sep 13, 2025 All Members Physical english

CIONET Cycling Event

Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!

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Germany Sep 17, 2025 Country Members Physical german

München: Cyber Security Fatigue

Cybersecurity ist längst kein reines IT-Thema mehr – sie betrifft das gesamte Unternehmen. Doch während die Bedrohungslage zunimmt, geraten viele Security-Verantwortliche an ihre Belastungsgrenzen: zwischen 24/7-Verantwortung, wachsenden Anforderungen und dem ständigen Innovationsdruck.

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Germany Sep 17, 2025 Country Members Physical german

Köln: CIO & CISO, das Rezilienz-Power-Duo

IT-Betrieb und Cybersicherheit stehen heute unter extremem Druck: steigende Komplexität, wachsende regulatorische Anforderungen (NIS2, DORA, KRITIS), chronische Ressourcenknappheit – und gleichzeitig eine Bedrohungslage, die keine Verzögerungen duldet. Trotzdem agieren viele IT- und Security-Teams noch immer in Silos. Die Folge: ineffiziente Abläufe, Tool-Wildwuchs, langsame Reaktion auf Vorfälle und unklare Verantwortlichkeiten.

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Germany Sep 18, 2025 Country Members Virtual german

Online: Nachhaltige IT - CIDO Priorität

Nachhaltigkeit ist für CIOs nicht nur ein „Nice-to-have“, sondern eine strategische Priorität – sie beeinflusst direkt die finanzielle Performance, die operative Effizienz und die langfristige Wettbewerbsfähigkeit.

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Belgium Sep 18, 2025 Country Members Physical french

Les Rencontres: La dette technique : Un défi stratégique pour les entreprises

La dette technique est comparable à la négligence des réparations d'une maison. Ignorer un toit qui fuit peut faire gagner du temps aujourd'hui, mais cela pourrait conduire à l'effondrement du plafond plus tard. Pour remédier à la dette technique, il faut trouver et réparer ces fuites dès maintenant et mettre en place un plan d'entretien de la maison afin qu'elle soit prête pour les extensions futures. Pour résoudre ces problèmes, il faut définir des priorités stratégiques, communiquer clairement avec les parties prenantes et établir une feuille de route à long terme pour la modernisation. Cet événement se déroulera entièrement en français.

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Recent Cases

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Safeguarding digital lives.

Palo Alto Networks improves content experience, reach, and velocity with one Adobe solution.

Objectives

  • Deliver a consistent web experience for marketing, product, and technical information
  • Increase the reach of content to a larger user base across multiple channels
  • Achieve higher content velocity and faster publishing
  • Convert existing legacy documentation to DITA-based structured content

Results

  • Uniform website experience for all content
  • 250% greater user reach by delivering more content
  • Faster publication for complex documentation
  • Seamless workflow for greater productivity

 

Protecting business in the digital age

The digital age opened doors to greater freedom in commerce, communication, and much more, but those open doors also invite some unwelcome risks. Cyberthreats are top of mind for every business in the digital age.

As the global cybersecurity leader, Palo Alto Networks® helps organizations prevent successful cyberattacks and protect our collective way of life in the digital age. The company provides its advanced cybersecurity offerings to more than 50,000 organizations in 150 countries, including 85 of the Fortune 100 and more than 63% of the Global 2000. Along with its excellent products and services, Palo Alto Networks provides technical documentation to help customers successfully deploy its Security Operating Platform.

“One of the reasons that I love working on technical documentation at Palo Alto Networks is because I really believe in our mission of helping prevent successful cyberattacks,” says Laralyn Melvin, Senior Director, Technical Documentation at Palo Alto Networks. “Our technical documentation isn’t just about explaining all of the buttons. We use our technical documentation as an opportunity to show how our products can solve customers’ security problems. That’s why we feel that technical documentation really needs to be at the forefront of our users’ journeys.”

Palo Alto Networks has seen remarkable customer growth, expanding its customer base by more than 250% over the past five years. To meet customer demand for access to more best practices information, Palo Alto Networks decided that it needed to make technical documentation more readily available on the same website as its product and service information. Adobe solutions enabled this shift in content strategy.

Technical writers now create and publish technical documentation quickly through a seamless workflow using Adobe Experience Manager Guides, the full-fledged DITA component content management system (CCMS) from Adobe.

“Moving to Adobe Experience Manager Guides has helped us build a solution where technical documentation is a more central part of the website and a bigger part of the customer journey.” Laralyn Melvin - Senior Director, Technical Documentation, Palo Alto Networks

Adding structure to technical documentation

Previously, web content and technical documentation were kept siloed. For web content, Palo Alto Networks relied on the integrated Adobe Experience Cloud solutions. Adobe Experience Manager Sites and Experience Manager Assets allows web content authors to easily create, manage, and publish web content with the help of reusable templates and assets. Adobe Analytics, Adobe Experience Manager, and Adobe Campaign help Palo Alto Networks understand who its audiences are, what they want, and how to market to them more efficiently.

For technical documentation, technical writers rely on Adobe FrameMaker to construct complex books that can easily reach hundreds or even thousands of pages. Palo Alto Networks strongly believes that subject matter should dictate the content. That’s why technical writers originally produced unstructured FrameMaker documents, taking advantage of the more flexible structure to allow a more innovative and creative flow of information.

When Palo Alto Networks decided to start uploading this information to the web, the company worked with a vendor to create a custom connector tool to convert those unstructured documents into web-friendly PDF and HTML, but the workflow was time-consuming and required frequent troubleshooting. Technical writers spent a significant amount of time trying to troubleshoot issues and publish content, leading to slower content updates.

To help solve this problem, Palo Alto Networks decided to switch to structured DITA content. The company hoped that this additional structure would add consistency without restricting writers’ individuality. The company approached a vendor to create an updated connector tool when it discovered that Adobe already had a solution: Experience Manager Guides.

Rather than continue to develop its own tool, Palo Alto Networks approached Adobe about helping with feedback on the development and testing of the solution. Palo Alto Networks provided test cases, met weekly with the Adobe development team, and set up a server for in-house beta testing.

“We knew that we could rely on Adobe to develop a superior solution,” says Bernadette Javier, Senior Web Experience Manager at Palo Alto Networks. “Adobe is fantastic at pushing the envelope and integrating its products. Adobe also has teams of developers and experts in both Adobe Experience Manager and FrameMaker to develop a truly seamless solution. In the future, Adobe will provide updates and maintenance to the solution, while we can concentrate resources on delivering world-class security solutions and documentation.”

“We knew that we could rely on Adobe to develop a superior solution. Adobe is fantastic at pushing the envelope and integrating its products.” Bernadette Javier - Senior Web Experience Manager, Palo Alto Networks

Thousands of pages published quickly

With Adobe Experience Manager Guides, technical writers now have an easy and streamlined workflow for authoring and publishing content. Technical writers take validated DITA content developed in FrameMaker and use Experience Manager Guides to manage content using Experience Manager Assets and then generate and publish content directly to Experience Manager Sites as PDF, HTML, XML, and images. With all content managed through one platform, Palo Alto Networks can better support the needs of all customers, including in the pre-sales and post-sales cycles.

“Having a unified publishing platform through Experience Manager Guides has really helped us with the efficiency of our publishing by allowing us to reuse content, leverage tags, and build dynamic sets of content,” says Melvin.

Unlike the previous publication workflow, which required time and experience to successfully troubleshoot the process, any technical writer can quickly learn to use the Adobe solution to publish content. Writers can even make small updates by uploading specific topics rather than republishing the entire book, leading to much faster time to market for changes.

Using Experience Manager Guides, Palo Alto Networks delivered 26 books of technical documentation — nearly 7,000 pages of content covering 6,000 topics — in a quarter of the time compared to the old workflow. With fast publishing workflows, technical writers can better stay on top of last-minute changes, listen to customer feedback, and update content quickly to support a growing number of customers and industries.

“Having a unified publishing platform through Experience Manager Guides has really helped us with the efficiency of our publishing by allowing us to reuse content, leverage tags, and build dynamic sets of content.” Laralyn Melvin - Senior Director, Technical Documentation, Palo Alto Networks

“The biggest benefits from Experience Manager Guides are flexibility and peace of mind,” says Matangi Vaidyanathan, Senior Manager, Technical Writing at Palo Alto Networks. “We’ve reduced the number of man-hours needed for troubleshooting. Writers can concentrate on creating dynamic content without getting dragged down by technical details. We’re able to create more content and deliver it in a more efficient way for a larger experience base, thus improving the customer experience.”

The Palo Alto Networks writers focus on writing in a friendly, conversational voice. Couple this with the rich metadata available in DITA XML and the result is a documentation set that is highly searchable, which makes it much easier for customers to find what they are looking for and improves search engine optimization (SEO). This has enabled Palo Alto Networks to break its monthly technical documentation site traffic record, with over 1 million visitors, including over 200,000 unique visitors.

Experience Manager Guides is also helping Palo Alto Networks rethink how it leverages its wealth of technical documentation in the digital age. By streamlining workflows and consolidating content management systems, the solution makes it easier to deliver translations for global websites. Palo Alto Networks is also considering how it can develop more reusable content from its technical documentation to deliver relevant topics dynamically depending on a user’s products and configuration.

“Moving to Experience Manager Guides has helped us build a solution where technical documentation is a more central part of the website and a bigger part of the customer journey,” says Melvin. “Authors are writing in a familiar environment — FrameMaker — but then uploading to Experience Manager where our content fits in with the rest of our marketing content. Working with the Adobe solution allows us to keep pace with the industry and provide dynamic information for our users globally.”

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge

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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations

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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS

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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

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CIOFEST 2025 - From Order Taker to Proactive Disruptor

CIONET Reports

 
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Cybersecurity in critical infrastructure

Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.

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HDS - From Hype to Reality Navigating the Challenges of GenAI

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Integration In An Era Of AI: Challenges And Opportunities

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Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
Mauricio Amaro

Mauricio Amaro

IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
Vijay Anand

Vijay Anand

Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

Connect

with digital leaders who share your interests, who face the same challenges, who care about the same topics.

Share

stories, experiences, and ideas around our shared mission.

Learn

from our exclusive events, publications and research.

Find

inspiration, thought-provoking conversations, expert perspectives and exclusive first-hand content each and every day

Grow

and make better, more well-informed decisions on how to lead your digital business.

Maximise

your potential. Realise your ambitions.

About CIONET

Join CIONET

We'd love to welcome you as the newest member of our CIONET community where Digital Leaders unite. 

You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!

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