-2.png)
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Italy Sep 25, 2025 Invitation Only Physical italian
Nel percorso verso l’AI e la trasformazione digitale, dati e automazione sono gli elementi centrali di ogni strategia tecnologica. Ma senza una governance chiara, rischiano di diventare non solo fonte di inefficienza, ma anche di rischi e incoerenza. Come garantire che i dati siano completi, accessibili e affidabili? Come automatizzare le operation IT e i processi aziendali mantenendo controllo, compliance e sicurezza? Durante questa roundtable esclusiva, organizzata da CIONET Italia e IBM, affronteremo: La governance come abilitatore di dati affidabili e automazione sicura. Come prepararsi a un’adozione dell’AI realmente scalabile. Il ruolo di controllo, resilienza e gestione del rischio nell’innovazione.
Read More
Belgium Oct 16, 2025 Invitation Only Physical english
AI isn’t just another tool. It changes how we work, how we think, how we organise ourselves.Yet most organisations still approach it like a digital upgrade, deploying assistants, automating workflows, testing use cases inisolation.The results are predictable. Short-term wins. Long-term confusion.Effort spent. Value unclear.Many companies can’t connect AI to their actual strategic goals,and the promised ROI never materialises.At the same time, something deeper is shifting.AI can now reason, decide, adapt. Not just mimic processes butcontribute to them.The technology is evolving, but the way we implement it hasn’tcaught up.If your AI still fits inside a single department, you’re likely solvingthe wrong problem.If it works only for individuals, you're missing how your teamsactually deliver value.If it replaces people instead of supporting them, you're buildingfor today, not tomorrow.The next step isn’t more AI. It’s the right AI.Built for your business, your teams, your way of working.Not a tool to add but a structure to build around.Are we ready to treat AI as a shared capability, not a scatteredexperiment?Can we move beyond individual efficiency and build systems thatcollaborate, learn and adapt with us?Those are the questions we’ll explore at the round table.
Read More
Germany Oct 28, 2025 Country Members Physical german
Am 28. Oktober lädt CIONET CIOs und Digital Leaders nach Köln ein: hier stellen wir reale Anwendungsfälle vor, in denen KI-Agenten Aufgaben autonom übernehmen, Prozesse beschleunigen und Entscheidungen vorbereiten – mit messbarem Nutzen für das Business.
Read More
France Nov 4, 2025 Country Members Physical french
À l’ère des mutations géopolitiques et réglementaires, l’établissement d’une souveraineté numérique est devenu un élément stratégique essentiel pour les entreprises. Ce dialogue stratégique mettra en lumière le rôle fondamental du réseau dans la mise en place du contrôle, de la confiance et de la résilience. Nous explorerons comment une infrastructure moderne et résiliente permet d’appliquer des politiques de gestion des données et d’assurer la continuité opérationnelle. Ce dialogue stratégique, réservé à un groupe restreint de pairs, est conçu pour permettre aux leaders du numérique d’échanger sur l’un des enjeux les plus urgents aujourd’hui. Nous discuterons des réseaux « sovereign-ready » et débattrons des préoccupations croissantes autour de la souveraineté des données, qui motivent l’adoption de politiques de confidentialité et de protection des données de plus en plus strictes à l’échelle mondiale.
Read More
Netherlands Nov 10, 2025 Public Physical english
CIONET Nederland vertrekt met een groep Nederlandse CIO's en digital leaders 10 t/m 12 november 2025 voor de geheel verzorgde CIO Innovation Trip naar de Web Summit in Lissabon, Portugal. Reis jij mee of neem je collega(s) mee!
Read More
Memo Migrates Critical Call Center Systems To Microsoft Azure
Founded 30 years ago and based in Belgium, Memo provides call center services to the medical industry across Europe. A series of acquisitions prompted Memo to turn to the cloud to add scalable capacity to its services. They chose to partner with the certified Microsoft Azure architects at Techne to facilitate the migration.
Scalability, security, availability – it was a no-brainer for me… I was blown away with what Azure offers. It also gives us a competitive advantage.Michael De Decker: CEO - Memo
With 24/7 telephone answering services and over 130 multilingual specialists, Memo covers everything from medical emergencies to alarm handling. Keeping services online, and providing customers with secure and robust call handling, are essential for their business. Any loss or drop in service can have severe consequences for their clients – potentially even loss of life.
Prior to their migration to Microsoft Azure, Memo’s entire business was hosted on terminal servers in a central office, which were fast-becoming a hindrance to their scalability, capacity and stability. System admin tasks were increasingly time-consuming and prohibitively repetitive, and very few permanent optimizations were executed. And, as the company grew and increased its locations, patching, updating and security issues also became overly complicated to manage.
At its heart, Memo’s core services offer multichannel support, relying on bespoke software and a database with scripted, skill-based routing for every scenario. Their system also extends to a customer portal interfaced with their main database, plus software for their agents. But the complex nature of their business meant that there are lots of moving parts which would need careful migration with no room for error.
Due to the important and diverse nature of their ever-expanding client portfolio, Memo were looking for a scalable and stable cloud-first environment to house their critical infrastructure, and improve their security. After a series of acquisitions, the number of Memo employees doubled, so the company knew they required extra memory, and scalable storage. They also knew that they needed to streamline their processes, aligning services across their offices, whilst ensuring, and improving, the security of patient data. But how could they align multiple teams within one system?
As the only contact center in Belgium serving pharmaceutical companies, Memo provides a niche service, and is in something of a unique position. Their business depends on the trust and confidence of pharmaceutical companies to deliver critical call center services. So finding an IT partner familiar with their industry and the complexity of the migration and architecture was not going to be straightforward.
Fortunately, Memo had an existing partnership with Techne, who handle Cloud, IT services, and IT outsourcing, and specialize in partnering with non-profit organizations in Flanders and Brussels. CEO Michael De Decker was already familiar with Walter Van Hecke at Techne, a certified architect with Microsoft Azure, and he felt reassured by Walter’s expertise and experience of similarly complex moves.
Having waited seven months for servers from another IT partner, Memo was impressed by Techne’s approach to the Microsoft Azure migration. In the event, Techne was able to migrate the IT architecture for four acquisitions in just one day. Their one-to-one approach to migration also helped to support best practices, beginning with the moving of existing records to a new data center and then analysing performance.
Taking an Agile approach, Techne were able to set up and tweak Memo’s new cloud-based system. And in the second phase, they developed and refined the dashboarding to enable valuable oversight of the business. This was a key benefit of the switch to Microsoft Azure, which has helped Memo pivot from a reactive approach to problems, to one where they can anticipate potential issues and prevent them. Increased and improved monitoring also means Memo’s processes stay optimized, and a pronounced shift away from thinking less about servers to adding value through greater focus on business processes.
Migration to Microsoft Azure with the help of Techne means that Memo can now focus on new and improved ways of working, solving problems, rather than individual incidents, and continually improving user experience. They’re now set up for future success and scalability, which means that there’s a clear roadmap for future acquisitions and the ability for management to clearly track costs and reduce waste through a ‘pay for what you use’ model, rather than having an excess or lack of costly resources.
Before the initial migration in 2019, Memo has been involved with four acquisitions that have led to increased call center capacity across five offices. They’ve grown to over 130 employees, but scaling their IT systems quickly and efficiently has been made much easier thanks to Techne and their expertise with Microsoft Azure.
As the company has expanded, their IT infrastructure has been able to grow alongside it. There’s no more moving servers or replacing hard drives to add capacity, and there’s a cost saving associated with only paying for the space they need. Going forward, Memo is looking to add further scalability via Azure Virtual Desktop through their successful and ongoing partnership with Techne.
Looking at the new technologies, the ones that can benefit my company, and implementing them, migrating them, and testing them - that is what Techne does the best.Michael De Decker: CEO - Memo
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
.png)
Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
.png)
Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
-1.jpg)
José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
.png)
Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
.jpg)
CIOFEST 2025 - From Order Taker to Proactive Disruptor
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
.png?width=600&height=600&name=Anna%20Kopp%20(1).png)
