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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Germany Oct 20, 2025 Country Members Virtual german
Die Realisierung des Potenzials von KI und datengesteuerten Strategien stellt nicht länger nur einen Wettbewerbsvorteil dar, sondern ist Heute auch entscheidend für den langfristigen Erfolg eines jeden Unternehmens. Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders praktische Anwendungen aufzuzeigen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für die transformative digitale Reise ebnen und beschleunigen.
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Belgium Oct 21, 2025 Invitation Only Physical english
In today's competitive landscape, customer expectations have never been higher. They demand a personalised, seamless experience at every touchpoint, from initial marketing contact to post-sale service. Unified data is at the heart of creating engaging customer experiences and is meant to fuel the 360 profile. However, for many organizations, a complete picture of the customer is fragmented, with critical data scattered in disconnected systems and departments. This exclusive roundtable will bring together Digital Leaders active in multiple industries to discuss a critical challenge: breaking down data silos to build a true 360° view of the customer. We will explore how to solve the complex integration challenges that prevent a unified view, and how to transform disparate data into a single source of truth. Join us to: Discover how to overcome the technical hurdles of integrating critical business systems, such as ERP and CRM platforms, to unify customer data. Explore real-world case studies on how organisations have successfully created unified customer insights to enhance personalisation and boost commercial and operational efficiency. Discuss best practices for turning fragmented data into actionable insights that can anticipate customer needs, drive revenue growth, and foster long-term loyalty. This is a unique opportunity for Digital Leaders who are ready to transform their customer engagement strategy and unlock the full potential of their data.
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Spain Oct 22, 2025 Country Members Physical spanish
Descubre cómo las organizaciones están utilizando la tecnología para impactar en el negocio a través de casos reales de uso y aprendizajes clave en áreas como ciberseguridad, automatización o data, contados por los protagonistas. Un espacio diseñado para inspirarte, conectar con expertos y potenciar la innovación en tu organización.
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Belgium Oct 22, 2025 Invitation Only Physical english
Enterprises are questioning whether private networks and stacked firewalls are still worthwhile investments. A newer approach operates on the open internet with Zero Trust, eliminates perimeter complexity, and reframes cybersecurity as a business performance metric for boards and audit committees. This is a closed-door, peer discussion, not a lecture. We’ll examine the promise and its pitfalls: Are the promised savings significant, or are they too good to be true? What risks do you introduce? How does this collide with your installed base, legacy OT, entrenched processes and team competencies, and how do you overcome that without breaking operations or credibility with the board? Two senior leaders from global companies will spark the dialogue with lived experience: Kurt De Ruwe, CIO AkzoNobel Frank Bolata, CIO Syensqo
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Poland Oct 23, 2025 Invitation Only Physical Polish
Cloud UP! ’25 to miejsce spotkań managerów, którzy chcą świadomie i skutecznie rozwijać swoje organizacje, wykorzystując najnowsze technologie. Nieformalnym hasłem tegorocznej edycji jest “Chmura gotowa na AI” - będziemy rozmawiać o tym, co sztuczna inteligencja naprawdę potrafi oraz pokazywać, jak wdrażać ją w praktyce. Wspólnie z ekspertami przeanalizujemy, jakie warunki muszą zostać spełnione, aby wdrożenia AI były zarówno skuteczne, jak i bezpieczne. Zerkniemy za kulisy najnowszych rodzimych produktów AI-owych, by zobaczyć ich możliwości, a także poznamy najciekawsze wdrożenia z wykorzystaniem Agentspace. Po raz kolejny spotkamy się w formule Share.Explore.Execute. Stawiamy na wymianę wiedzy i doświadczeń zdobytych podczas realizacji projektów. To one stanowią punkt wyjścia do odkrywania, testowania i skutecznej implementacji najlepszych rozwiązań w organizacjach. Cloud UP! ’25 to cztery ścieżki tematyczne, na które złożą się prezentacje, rozmowy, sesje live-demo oraz pogłębione dyskusje w formule roundtables: AI: Beyond the Hype Data Mastery Resilience & Regulatory Advanced Practitioners Dołącz do liderów chmurowych innowacji w Polsce i spotkaj się z nami już 23 października w Event Hall w Fabryce Norblina.
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Belgium Oct 23, 2025 Invitation Only Physical english
How to lead responsibly when technology can deceive better than a human? AI’s ability to shape our perceptions and create new realities is becoming increasingly sophisticated. While it opens significant opportunities, it also carries risks. What happens when AI goes beyond data and algorithms to influence - or even deceive - our senses? How does this change not only our understanding of reality but also the foundations of trust, creativity, and truth in business? AI isn’t just transforming business, it is altering how we experience and interpret everything around us. From AI-generated deepfakes to personalised experiences designed to influence behaviour, the line between truth and illusion is increasingly blurred. This event combines a roundtable discussion among peers with a hands-on sensory workshop, where you will experience illusions through sight, sound, taste, smell, and touch. Through these experiments, we will confront the ethical dilemmas that arise when AI has the power to fabricate realities and influence decisions.
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Memo Migrates Critical Call Center Systems To Microsoft Azure
Founded 30 years ago and based in Belgium, Memo provides call center services to the medical industry across Europe. A series of acquisitions prompted Memo to turn to the cloud to add scalable capacity to its services. They chose to partner with the certified Microsoft Azure architects at Techne to facilitate the migration.
Scalability, security, availability – it was a no-brainer for me… I was blown away with what Azure offers. It also gives us a competitive advantage.Michael De Decker: CEO - Memo
With 24/7 telephone answering services and over 130 multilingual specialists, Memo covers everything from medical emergencies to alarm handling. Keeping services online, and providing customers with secure and robust call handling, are essential for their business. Any loss or drop in service can have severe consequences for their clients – potentially even loss of life.
Prior to their migration to Microsoft Azure, Memo’s entire business was hosted on terminal servers in a central office, which were fast-becoming a hindrance to their scalability, capacity and stability. System admin tasks were increasingly time-consuming and prohibitively repetitive, and very few permanent optimizations were executed. And, as the company grew and increased its locations, patching, updating and security issues also became overly complicated to manage.
At its heart, Memo’s core services offer multichannel support, relying on bespoke software and a database with scripted, skill-based routing for every scenario. Their system also extends to a customer portal interfaced with their main database, plus software for their agents. But the complex nature of their business meant that there are lots of moving parts which would need careful migration with no room for error.
Due to the important and diverse nature of their ever-expanding client portfolio, Memo were looking for a scalable and stable cloud-first environment to house their critical infrastructure, and improve their security. After a series of acquisitions, the number of Memo employees doubled, so the company knew they required extra memory, and scalable storage. They also knew that they needed to streamline their processes, aligning services across their offices, whilst ensuring, and improving, the security of patient data. But how could they align multiple teams within one system?
As the only contact center in Belgium serving pharmaceutical companies, Memo provides a niche service, and is in something of a unique position. Their business depends on the trust and confidence of pharmaceutical companies to deliver critical call center services. So finding an IT partner familiar with their industry and the complexity of the migration and architecture was not going to be straightforward.
Fortunately, Memo had an existing partnership with Techne, who handle Cloud, IT services, and IT outsourcing, and specialize in partnering with non-profit organizations in Flanders and Brussels. CEO Michael De Decker was already familiar with Walter Van Hecke at Techne, a certified architect with Microsoft Azure, and he felt reassured by Walter’s expertise and experience of similarly complex moves.
Having waited seven months for servers from another IT partner, Memo was impressed by Techne’s approach to the Microsoft Azure migration. In the event, Techne was able to migrate the IT architecture for four acquisitions in just one day. Their one-to-one approach to migration also helped to support best practices, beginning with the moving of existing records to a new data center and then analysing performance.
Taking an Agile approach, Techne were able to set up and tweak Memo’s new cloud-based system. And in the second phase, they developed and refined the dashboarding to enable valuable oversight of the business. This was a key benefit of the switch to Microsoft Azure, which has helped Memo pivot from a reactive approach to problems, to one where they can anticipate potential issues and prevent them. Increased and improved monitoring also means Memo’s processes stay optimized, and a pronounced shift away from thinking less about servers to adding value through greater focus on business processes.
Migration to Microsoft Azure with the help of Techne means that Memo can now focus on new and improved ways of working, solving problems, rather than individual incidents, and continually improving user experience. They’re now set up for future success and scalability, which means that there’s a clear roadmap for future acquisitions and the ability for management to clearly track costs and reduce waste through a ‘pay for what you use’ model, rather than having an excess or lack of costly resources.
Before the initial migration in 2019, Memo has been involved with four acquisitions that have led to increased call center capacity across five offices. They’ve grown to over 130 employees, but scaling their IT systems quickly and efficiently has been made much easier thanks to Techne and their expertise with Microsoft Azure.
As the company has expanded, their IT infrastructure has been able to grow alongside it. There’s no more moving servers or replacing hard drives to add capacity, and there’s a cost saving associated with only paying for the space they need. Going forward, Memo is looking to add further scalability via Azure Virtual Desktop through their successful and ongoing partnership with Techne.
Looking at the new technologies, the ones that can benefit my company, and implementing them, migrating them, and testing them - that is what Techne does the best.Michael De Decker: CEO - Memo
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
The role of the CIO has evolved from managing systems to shaping outcomes: growth, resilience, and competitive edge are now won or lost in the technology arena. Today ’ s CIOs must balance stability with innovation, control costs while attracting scarce talent, and modernise legacy infrastructure while adopting emerging technologies.
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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