<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=2528533714139722&amp;ev=PageView&amp;noscript=1">
New call-to-action
https://4295993.fs1.hubspotusercontent-na1.net/hubfs/4295993/INT_CIONET-International/VIDEO/CIONET_HM.mp4
CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
Banner

Germany Sep 29, 2025 Country Members Virtual german

Online: AI & DATA Knowledge Transfer - Briefing 19

Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders mit praktischen Anwendungen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für transformative digitale Reisen ebnen.

Read More
Banner

Germany Sep 30, 2025 Country Members Physical german

München: Unstrukturierte Daten – Das verborgene Kapital in deinem Unternehmen

Von der Theorie in die Praxis: Erst Business, dann Bier.Unstrukturierte Daten sind das verborgene Kapital vieler Unternehmen – und zugleich eine der größten Herausforderungen moderner IT. Gemeinsam mit CIOs, CDOs und CTOs der CIONET-Community sprechen wir zuerst bei WeWork München über Strategien, Technologien und echte Use Cases, um dieses Potenzial zu heben. Danach geht's weiter auf die Wiesn – für den offenen Austausch in bayerischer Atmosphäre.  

Read More
Banner

UK Sep 30, 2025 Invitation Only Physical english

How CIOs drive game-changing results at scale?

This exclusive Jefferson dinner, hosted by Mendix and CIONET, brings together a hand-picked group of senior executives and digital leaders from across the UK financial sector.

Read More
Banner

Netherlands Sep 30, 2025 Invitation Only Physical dutch

Vision Dinner From the Network to the Data

Alleen op uitnodiging. Mastering Digital Sovereignty Control, trust and resilience in an era of geopolitical and regulatory shifts. From the Network to the Data.

Read More
Banner

Belgium Oct 1, 2025 Invitation Only Physical english

Telenet Business Leadership Circle - Legacy & Lifecycle Management

In today’s rapidly evolving technological landscape, organisations face a critical challenge: how to modernise their legacy systems while managing costs, maintaining security, and ensuring operational continuity. This exclusive round table discussion brings together CIOs, CTOs, and Digital Leaders to explore best practices for legacy and lifecycle management. Key topics include extending the lifespan of existing systems, mitigating cyber security risks, optimising costs, and integrating legacy platforms with modern technologies. We’ll also delve into sustainability, workforce challenges, and future-proofing IT infrastructures to navigate technological obsolescence.

Read More
Banner

Germany Oct 7, 2025 Country Members Virtual german

Online: KI-CHECK: Wo steht dein Unternehmen?

Alle nutzen KI, aber keiner weiß wie effektiv! Im Jahr 2025 sind wir als IT-EntscheiderInnen gefordert die Wünsche der Fachbereiche an Künstliche Intelligenz zu managen. Welche KI dient als Copilot für unsere Mitarbeitenden, inwieweit hat diese Zugang zu Firmenwissen und könnten wir heute bereits sinnvoll einen KI Agenten in die IT Systemlandschaft einbinden? Unser Business Partner Scheer PAS spricht als Anbieter einer Process iPaaS Plattform mit hunderten Unternehmen jedes Jahr über IT-Integration. In dieser Online-Session besprechen wir erste Reifegradmodelle zu KI, wo der deutsche Mittelstand sich befindet und wie wir die nächste Innovationsstufe erreichen. Wir teilen praktische Erfahrungen aus dem Marktumfeld und planen unsere nächsten Schritte in der Adaption von KI.

Read More

Recent Cases

Please Log In with your CIONET account first

Memo Migrates Critical Call Center Systems To Microsoft Azure

Founded 30 years ago and based in Belgium, Memo provides call center services to the medical industry across Europe. A series of acquisitions prompted Memo to turn to the cloud to add scalable capacity to its services. They chose to partner with the certified Microsoft Azure architects at Techne to facilitate the migration.

Scalability, security, availability – it was a no-brainer for me… I was blown away with what Azure offers. It also gives us a competitive advantage. 

Michael De Decker: CEO - Memo

The Problem

With 24/7 telephone answering services and over 130 multilingual specialists, Memo covers everything from medical emergencies to alarm handling. Keeping services online, and providing customers with secure and robust call handling, are essential for their business. Any loss or drop in service can have severe consequences for their clients – potentially even loss of life.  

Prior to their migration to Microsoft Azure, Memo’s entire business was hosted on terminal servers in a central office, which were fast-becoming a hindrance to their scalability, capacity and stability. System admin tasks were increasingly time-consuming and prohibitively repetitive, and very few permanent optimizations were executed. And, as the company grew and increased its locations, patching, updating and security issues also became overly complicated to manage.

At its heart, Memo’s core services offer multichannel support, relying on bespoke software and a database with scripted, skill-based routing for every scenario. Their system also extends to a customer portal interfaced with their main database, plus software for their agents. But the complex nature of their business meant that there are lots of moving parts which would need careful migration with no room for error.

Due to the important and diverse nature of their ever-expanding client portfolio, Memo were looking for a scalable and stable cloud-first environment to house their critical infrastructure, and improve their security. After a series of acquisitions, the number of Memo employees doubled, so the company knew they required extra memory, and scalable storage. They also knew that they needed to streamline their processes, aligning services across their offices, whilst ensuring, and improving, the security of patient data. But how could they align multiple teams within one system?

The Solution

As the only contact center in Belgium serving pharmaceutical companies, Memo provides a niche service, and is in something of a unique position. Their business depends on the trust and confidence of pharmaceutical companies to deliver critical call center services. So finding an IT partner familiar with their industry and the complexity of the migration and architecture was not going to be straightforward. 

Fortunately, Memo had an existing partnership with Techne, who handle Cloud, IT services, and IT outsourcing, and specialize in partnering with non-profit organizations in Flanders and Brussels. CEO Michael De Decker was already familiar with Walter Van Hecke at Techne, a certified architect with Microsoft Azure, and he felt reassured by Walter’s expertise and experience of similarly complex moves.  

Having waited seven months for servers from another IT partner, Memo was impressed by Techne’s approach to the Microsoft Azure migration. In the event, Techne was able to migrate the IT architecture for four acquisitions in just one day. Their one-to-one approach to migration also helped to support best practices, beginning with the moving of existing records to a new data center and then analysing performance.
  

Taking an Agile approach, Techne were able to set up and tweak Memo’s new cloud-based system. And in the second phase, they developed and refined the dashboarding to enable valuable oversight of the business. This was a key benefit of the switch to Microsoft Azure, which has helped Memo pivot from a reactive approach to problems, to one where they can anticipate potential issues and prevent them. Increased and improved monitoring also means Memo’s processes stay optimized, and a pronounced shift away from thinking less about servers to adding value through greater focus on business processes.  

Migration to Microsoft Azure with the help of Techne means that Memo can now focus on new and improved ways of working, solving problems, rather than individual incidents, and continually improving user experience. They’re now set up for future success and scalability, which means that there’s a clear roadmap for future acquisitions and the ability for management to clearly track costs and reduce waste through a ‘pay for what you use’ model, rather than having an excess or lack of costly resources.

The Result

Before the initial migration in 2019, Memo has been involved with four acquisitions that have led to increased call center capacity across five offices. They’ve grown to over 130 employees, but scaling their IT systems quickly and efficiently has been made much easier thanks to Techne and their expertise with Microsoft Azure.  
  
As the company has expanded, their IT infrastructure has been able to grow alongside it. There’s no more moving servers or replacing hard drives to add capacity, and there’s a cost saving associated with only paying for the space they need. Going forward, Memo is looking to add further scalability via Azure Virtual Desktop through their successful and ongoing partnership with Techne.

Looking at the new technologies, the ones that can benefit my company, and implementing them, migrating them, and testing them - that is what Techne does the best. 

Michael De Decker: CEO - Memo

Technologies

Azure Migrate

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
Banner

Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge

Banner

Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations

Banner

Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

Banner

José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS

Banner

Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

Banner

CIOFEST 2025 - From Order Taker to Proactive Disruptor

CIONET Reports

 
Banner
Get your copy

A research proposal_AI and the Human Experience

As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.

Banner
Get your copy

Cybersecurity in critical infrastructure

Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.

Banner
Get your copy

HDS - From Hype to Reality Navigating the Challenges of GenAI

Join over 10.000 digital leaders worldwide

in our exclusive CIO community

Latest CIONET News

Join your local CIONET community

Discover the CIONET app

Staying ahead of trends and connecting with other CIOs was never easier.

In our new app, our members connect with other digital leaders from around the world to find better solutions to their challenges.

Connect with digital leaders like you

Share ideas, best practices, and new resources

Experience inspiring and thought-provoking content and conversations you can’t find anywhere else

Make better, more well-informed decisions about the topics that are most important to you

Anna Kopp (1)

Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
Mauricio Amaro

Mauricio Amaro

IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
Vijay Anand

Vijay Anand

Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

Connect

with digital leaders who share your interests, who face the same challenges, who care about the same topics.

Share

stories, experiences, and ideas around our shared mission.

Learn

from our exclusive events, publications and research.

Find

inspiration, thought-provoking conversations, expert perspectives and exclusive first-hand content each and every day

Grow

and make better, more well-informed decisions on how to lead your digital business.

Maximise

your potential. Realise your ambitions.

About CIONET

Join CIONET

We'd love to welcome you as the newest member of our CIONET community where Digital Leaders unite. 

You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!

Contact us

Would you like to know more about CIONET, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!