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CIONET - What's next

Connecting ambitious digital leaders and businesses around the globe.

Catch up on the upcoming CIONET Events

             
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Germany Sep 9, 2025 Country Members Physical german

Frankfurt: AI Driven Logistics

Vom ersten Use Case zur strategischen Neuausrichtung CIONET lädt bereits zum vierten Mal zu einem exklusiven Roundtable für CIOs und Digitalverantwortliche aus Logistik und Handel ein. Im Mittelpunkt des Abends steht die Frage, wie Unternehmen ihre KI-Initiativen erfolgreich skalieren und aus ersten Use Cases echten strategischen Mehrwert schaffen. Microsoft 365 für Frontline Worker: Moderne Tools, die Mitarbeitende im Tagesgeschäft entlasten ServiceNow für Prozessintegration: Automatisierte End-to-End-Workflows – vom Schadensfall bis zur Retourenabwicklung KI-gestützte Disposition und Planung: Mit smarten Algorithmen zur optimierten Supply Chain Digitale Lieferketten und letzte Meile: Transparenz, Effizienz und Kundenzentrierung durchgängig gedacht

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Belgium Sep 13, 2025 All Members Physical english

CIONET Cycling Event

Join us for a wonderful ride. The ride is accessible to all levels of riders and doesn't require extensive technical skills. More information will follow soon. Looking forward to ride together!

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Germany Sep 17, 2025 Country Members Physical german

München: Cyber Security Fatigue

Cybersecurity ist längst kein reines IT-Thema mehr – sie betrifft das gesamte Unternehmen. Doch während die Bedrohungslage zunimmt, geraten viele Security-Verantwortliche an ihre Belastungsgrenzen: zwischen 24/7-Verantwortung, wachsenden Anforderungen und dem ständigen Innovationsdruck.

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Germany Sep 17, 2025 Country Members Physical german

Köln: CIO & CISO, das Rezilienz-Power-Duo

IT-Betrieb und Cybersicherheit stehen heute unter extremem Druck: steigende Komplexität, wachsende regulatorische Anforderungen (NIS2, DORA, KRITIS), chronische Ressourcenknappheit – und gleichzeitig eine Bedrohungslage, die keine Verzögerungen duldet. Trotzdem agieren viele IT- und Security-Teams noch immer in Silos. Die Folge: ineffiziente Abläufe, Tool-Wildwuchs, langsame Reaktion auf Vorfälle und unklare Verantwortlichkeiten.

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Germany Sep 18, 2025 Country Members Virtual german

Online: Nachhaltige IT - CIDO Priorität

Nachhaltigkeit ist für CIOs nicht nur ein „Nice-to-have“, sondern eine strategische Priorität – sie beeinflusst direkt die finanzielle Performance, die operative Effizienz und die langfristige Wettbewerbsfähigkeit.

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Belgium Sep 18, 2025 Country Members Physical french

Les Rencontres: La dette technique : Un défi stratégique pour les entreprises

La dette technique est comparable à la négligence des réparations d'une maison. Ignorer un toit qui fuit peut faire gagner du temps aujourd'hui, mais cela pourrait conduire à l'effondrement du plafond plus tard. Pour remédier à la dette technique, il faut trouver et réparer ces fuites dès maintenant et mettre en place un plan d'entretien de la maison afin qu'elle soit prête pour les extensions futures. Pour résoudre ces problèmes, il faut définir des priorités stratégiques, communiquer clairement avec les parties prenantes et établir une feuille de route à long terme pour la modernisation. Cet événement se déroulera entièrement en français.

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Recent Cases

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Domino’s Pizza: Ensuring customer satisfaction with data-driven demand planning in Microsoft Dynamics 365

Domino's, renowned for its commitment to exceptional customer experiences, optimized its forecasting by tapping into Microsoft Dynamics 365 with demand planning capabilities and the game-changing capabilities of AI, automation, and analytics.

The demand planning capabilities in Dynamics 365 are helping us make the right decisions to lower wastage, avoid unnecessary deliveries, and be cybersafe. It’s a game-changer for us because it uses AI for predictive analysis ... to predict our future. 

Neha Batra: Head of Business Solutions

Domino’s Pizza UK & Ireland Ltd.

 

 

Pizza prediction as art

One of the United Kingdom’s and Ireland’s favorite pizza brands anticipates your cravings before you do. “Demand planning is knowing what our consumers want before they do. If we are doing our job, we know they’re going to have a pizza next Thursday before they do,” quips Darren O’Keefe, Head of Inventory at Domino’s Pizza UK & Ireland Ltd. In 2022, Domino’s Pizza sold more than 106 million pizzas from over 1,300 locations throughout the United Kingdom and Republic of Ireland. Domino’s Pizza UK & Ireland and its franchise partners employ 35,000 people. Working closely with its franchise partners, the company focuses on quality, value, and bringing people together over their love of pizza.  

Managing the quantity of pizza orders and resources required to meet customer demand requires robust supply orchestration while also predicting unanticipated factors, such as a football game or a big storm blowing through Scotland. These external events can impact how and when customers order, and individual stores weren’t always prepared. This means Domino’s virtuoso inventory planners, who have been juggling hundreds of spreadsheets, need to understand and execute at the highest levels of forecasting, essentially manually planning for those 1,300-plus locations. 

“We get our data from a lot of different sources, and a lot of it is done in spreadsheets, which can lead to human error and missing things. It’s difficult to work with that level of complication,” says Neil Runchman, Inventory Systems Development Manager at Domino’s Pizza UK & Ireland Ltd.

Although inventory planners had a very high rate of accuracy in their demand planning, the company wanted to enable an integrated, automated, and single source of truth across a simplified ecosystem. As a self-described digital company, Domino’s knew it needed a strategy to predict demand; make faster, data-driven decisions; and simplify its operations to ensure customers receive a hot, fresh pizza when and where they want it. “We want to work with partners who are seeing what’s changing in the economy and how technology can help businesses like ours cope with the change,” says Neha Batra, Head of Business Solutions at Domino’s Pizza UK & Ireland Ltd. “It’s a no-brainer that we looked to Microsoft.”

An AI revolution in demand planning

At Domino’s, creating great customer experiences is the goal, and getting the right product to the right store at the right time is the highest priority. Central to this mission is demand planning, in which the company uses AI to predict customer needs. There are a lot of variables involved, from historical sales and economic indicators to market trends and weather events. “We don’t fall victim to fashionable tech, but rather listen to our customers and internal stakeholders to understand their objectives and visions,” explains Sody Kahlon, Chief Information & Technology Officer at Domino’s Pizza UK & Ireland Ltd. “This then allows us to adopt the most relevant solution to meet their needs. The realm of AI has opened our choices to further increase our personalization, enhance internal efficiencies, derive rapid conclusions from data insights, improve our forecasting, strengthen our cybersecurity, and experiment with novel innovation.”  

The planning and forecasting tasks for stores in the United Kingdom and Ireland are the responsibility of a small team of experienced, highly skilled demand planners. Historically, demand planning for the four distribution centers has largely relied on manual processes—a plan for each supplier and a plan for each product, all on different spreadsheet tabs. Stuck in a system with spotty, unreliable processes, the company aimed to improve accuracy and streamline daily operations. It turned to Microsoft for a solution that brings together Microsoft Dynamics 365 Supply Chain Management with demand planning capabilities.

Already making the most of the built-in analytics, smart integrations, and scalability in Microsoft Dynamics 365 Finance, Domino’s wanted to harness the same advantages for demand planning. “The more data we’ve got, the more accurate our forecast is, and the more we use it, the more efficient our decision making will be, and we’ll be in a much better place for our customers,” says O’Keefe. 

With demand planning intelligence enhanced by Microsoft AI capabilities, planners can run what-if scenarios and make changes within the forecasting solution to make it more flexible. They can also quickly aggregate and break down data to include human insights, such as scaling demand figures up or down depending on the weather or a big sporting event. With this personalized demand planning solution, Domino’s speeds up the planning process. The company can develop and approve plans in hours, instead of days, and has the tools now to anticipate demand, minimize food wastage, and efficiently run its facilities. Using machine learning, Dynamics 365 with demand planning capabilities predicts demand with intelligence, identifying trends Domino’s doesn’t spot. The company has already experienced a 72 percent improvement in accuracy using the demand planning capabilities.

“Our tech strategy is to become a ‘cloud-native, composable ecosystem,” says Kahlon. “At Domino’s Pizza UK&I, we move at pace to address the high standards demanded by both our franchisees and our customers. Our ecosystem provides us with options to build differentiating components in-house or partner with leading enterprises such as Microsoft to adopt best-in-breed solutions. Remaining flexible is essential, and we strive to ensure we are always aligned to the business and our customers.”

Dynamics 365 with demand planning capabilities empowers Domino’s planners to make smart predictions from the data and insights. Forecasting and predicting demand is key to making sure fresh ingredients get to where they’re needed quickly and accurately. Automated forecasting models help planners make sure distribution centers get valuable info and franchise store owners can provide pizza lovers with fast, friendly service and delicious products.

“The demand planning capabilities in Dynamics 365 are helping us make the right decisions to lower wastage, avoid unnecessary deliveries, and be cybersafe. It’s a game-changer for us because it uses AI for predictive analysis ... to predict our future,” says Batra.

Transformative planning as a recipe for success

Domino’s is not just delivering pizzas; it’s delivering a vision of a better future through food people love. With a laser focus on creating a positive impact both for its colleagues and for the communities it serves, Domino’s is on a mission to revolutionize the way it anticipates customer desires. 

The company doesn’t miss the time-consuming, error-prone manual process of using spreadsheets to make forecasts and anticipate demand. With AI, automation, and analytics, planners can make their no-code and low-code demand and forecast models quickly and efficiently using Dynamics 365 with demand planning capabilities. Plus, they now have a better understanding of how change models work and how to manage delivery and inventory more efficiently and accurately. Having the ability to plan ahead and ensure all the ingredients are fresh in Domino’s kitchens doesn’t just save money and resources; it instills confidence in franchisees, the people responsible for delivering on Domino’s promise of an exceptional customer experience. 

“Our AI landscape is expanding and with the support of leading organizations like Microsoft, we are able to filter the noise of AI-hype to focus on evaluating and adopting AI solutions that drive tangible business outcomes,” says Kahlon.                                                                                                

Using the demand planning capabilities in Dynamics 365, Domino’s can deliver products more consistently and punctually, leading to improved customer satisfaction and repeat business. The company can also make more informed decisions about when to reorder inventory, how to distribute products, and when to ramp up or scale back production based on market fluctuations. Managing inventory more efficiently reduces the risk of overstocking and minimizes waste while increasing profitability.

“We can future-proof our business with Microsoft. It’s helping us push the boundaries of what we currently do as an industry, providing us with the tools to tell us what we need to do to make the team’s life simpler and improve the service we give to our franchisees, stores, and consumers,” says O’Keefe.

Checkout our CIONET COOKBOOK

cookbook

Embark on a culinary journey through the ever-evolving world of digital leadership with our third edition of the CIONET Cookbook: Recipes for Digital Success. Unveiling the intricate trilemma faced by today’s Master Chefs, our trailblazing European CIOs address a challenge at the nexus of customer interests, digital transformation strategies, and IT modernisation. Their secret? Synchronising the gearing between customer, business, and technology to create a frictionless movement through the digital landscape.

The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef. In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.

CIONET TV

 
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking

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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role

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CIOFEST 2025 - From Order Taker to Proactive Disruptor

CIONET Reports

 
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Cybersecurity in critical infrastructure

Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.

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HDS - From Hype to Reality Navigating the Challenges of GenAI

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Integration In An Era Of AI: Challenges And Opportunities

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Anna Kopp

Head of IT Germany and Regional Office Lead Munich, Microsoft

“The CIONET App allows us to learn from eachother and and find the courage to be authentic by hearing stories from others! Thanks to Tobias and the whole team for bringing us together:-) ”
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IT Director, IT Thinker

“The main things that I would like to get from our community of Digital Leaders are: networking, share experiences, share best practices and successful cases, and comments and recommendations about providers.”
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Vice president IT & Compliance, VisionaryRCM (A Carlyle Grp Company)

“The CIONET app provides a really cool platform to network and share insights.”

About CIONET

CIONET’s mission is to help IT executives become more at ease and above all more successful in their jobs. So they can do more than just keep up with change but ultimately define it. CIONET opens up a whole new universe of opportunities in IT management.

With the largest membership of corporate digital leaders across Europe, Latin America, US and Australia, CIONET has the expertise and pioneering vision to solve or address any IT management challenge.

Why join CIONET?

From our local and global events, from our publications and research to our executive education programmes, everything we do is aimed at making sure digital leaders maximise their potential.

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with digital leaders who share your interests, who face the same challenges, who care about the same topics.

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