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Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
Germany Sep 29, 2025 Country Members Virtual german
Unsere Wissensaustausch-Briefings "AI & Data Knowledge Transfer" zielen darauf ab, CIDOs und Senior Digital Leaders mit praktischen Anwendungen und umsetzbaren Erkenntnissen von Fachexperten zu vermitteln, die den Weg für transformative digitale Reisen ebnen.
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Germany Sep 30, 2025 Country Members Physical german
Von der Theorie in die Praxis: Erst Business, dann Bier.Unstrukturierte Daten sind das verborgene Kapital vieler Unternehmen – und zugleich eine der größten Herausforderungen moderner IT. Gemeinsam mit CIOs, CDOs und CTOs der CIONET-Community sprechen wir zuerst bei WeWork München über Strategien, Technologien und echte Use Cases, um dieses Potenzial zu heben. Danach geht's weiter auf die Wiesn – für den offenen Austausch in bayerischer Atmosphäre.
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UK Sep 30, 2025 Invitation Only Physical english
This exclusive Jefferson dinner, hosted by Mendix and CIONET, brings together a hand-picked group of senior executives and digital leaders from across the UK financial sector.
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Netherlands Sep 30, 2025 Invitation Only Physical dutch
Alleen op uitnodiging. Mastering Digital Sovereignty Control, trust and resilience in an era of geopolitical and regulatory shifts. From the Network to the Data.
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Belgium Oct 1, 2025 Invitation Only Physical english
In today’s rapidly evolving technological landscape, organisations face a critical challenge: how to modernise their legacy systems while managing costs, maintaining security, and ensuring operational continuity. This exclusive round table discussion brings together CIOs, CTOs, and Digital Leaders to explore best practices for legacy and lifecycle management. Key topics include extending the lifespan of existing systems, mitigating cyber security risks, optimising costs, and integrating legacy platforms with modern technologies. We’ll also delve into sustainability, workforce challenges, and future-proofing IT infrastructures to navigate technological obsolescence.
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Germany Oct 7, 2025 Country Members Virtual german
Alle nutzen KI, aber keiner weiß wie effektiv! Im Jahr 2025 sind wir als IT-EntscheiderInnen gefordert die Wünsche der Fachbereiche an Künstliche Intelligenz zu managen. Welche KI dient als Copilot für unsere Mitarbeitenden, inwieweit hat diese Zugang zu Firmenwissen und könnten wir heute bereits sinnvoll einen KI Agenten in die IT Systemlandschaft einbinden? Unser Business Partner Scheer PAS spricht als Anbieter einer Process iPaaS Plattform mit hunderten Unternehmen jedes Jahr über IT-Integration. In dieser Online-Session besprechen wir erste Reifegradmodelle zu KI, wo der deutsche Mittelstand sich befindet und wie wir die nächste Innovationsstufe erreichen. Wir teilen praktische Erfahrungen aus dem Marktumfeld und planen unsere nächsten Schritte in der Adaption von KI.
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PayU GPO verifies customers faster with AU10TIX’s Azure-based solution
PayU Global Payment Organization (GPO) partnered with AU10TIX to streamline its customer onboarding process. AU10TIX's Microsoft Azure-based Identity Verification (IDV) solution has reduced ID verification time to an average of six seconds, enhancing efficiency and customer satisfaction.
PayU GPO enables businesses to accept and process payments with ease by offering hundreds of payment methods as well as PCI-certified platforms. Headquartered in Netherlands and operating in more than 40 emerging markets across Latin America, Central & Eastern Europe and Africa, the company’s vision is to create an inclusive world without financial borders where businesses of all shapes and sizes can prosper.
Handling over 10 million transactions a day, PayU GPO requires robust risk mitigation measures. Central to this is the Know-Your-Customer (KYC) process, which involves verifying the identity of customers through a series of checks to ensure they are who they claim to be. This process is not only mandatory for regulatory compliance but also crucial for preventing financial crimes and avoiding financial losses.
“Operating as an online payment service provider we are exposed to various types of risks - regulatory, fraud, and credit. So, we are careful not to add to our portfolio merchants who might generate excessive risk,” says Tomasz Kowalak, Head of Risk Operations EMEA at PayU GPO. “The continuous work of both our internal teams and our partners, who provide us with top-notch ID verification, aims to improve the efficiency of our KYC processes and grow the conversion while remaining compliant with all regulations,” he adds.
To maintain the highest quality of its merchant verification and re-verification while the number of newly onboarding merchants is constantly growing, PayU GPO started to look for a reliable partner who would support streamlining these processes by utilizing artificial intelligence (AI) and automation. “We needed better accuracy and process automation," recalls Kowalak. This partner turned out to be AU10TIX, a firm specializing in identity management and automating identity verification.
AU10TIX brought a multi-layered approach to PayU GPO’s identity verification that relies on extensive third-party security databases and AI models. AU10TIX’s identity verification solution is powered by Microsoft Azure, and for good reason. “We chose Azure as it is the only hybrid cloud offering in-depth security and unmatched compliance. Being open source, it boosts our speed and refocuses us on problem-solving,” shares Ron Levi, Customer Success Manager at AU10TIX.
AU10TIX examines the accuracy of its AI models and releases monthly updates to all its clients, including PayU GPO, which adds operational transparency and builds trust. AU10TIX also utilizes Azure Virtual Machines, Kubernetes Service, Cosmos, and SQL Database to enhance the speed and availability of its services. Azure Log Analytics, App Service, Synapse, Event Hub, Functions, and Stream Analytics secure the two-way communication of sensitive data.
PayU GPO utilizes the AU10TIX ID Verification (IDV) solution through Azure API Management. Images provided by a merchant in the ID verification process undergo several checks, including document classification and quality optimization, before forgery tests are performed. Based on this data, a final response is generated using PayU's internal business logic.
PayU GPO also uses the AU10TIX face comparison tool, which compares the face of the user with the photo on their ID. This verification process is rooted in complex algorithms that analyze various facial parameters, further mitigating the risk of identity theft.
“AU10TIX is meeting our expectations by offering an automated solution that utilizes advanced AI to accurately authenticate identities, without the need for a human agent to review,” says Kowalak.
"Our goal was to screen customers faster while at the same time ensuring a frictionless onboarding process for them. By implementing the AU10TIX solution we’ve reduced the time of the ID verification process down to an average of six seconds, or, in rare cases, to a couple of hours, if detailed checks are required,” notes Kowalak. “This change improved the overall experience and thus the satisfaction of our customers who are primarily looking for a quick service.”
“We strive to make the ID verification process nearly invisible to merchants and improve our conversion at the same time. Thanks to AU10TIX’s algorithm we increased the conversion rate by up to 25 pp, depending on the onboarding flow,” remarks Kowalak.
Automation of such projects often has a positive impact on the productivity of the teams and PayU GPO was no exception. "Now, fewer people are needed to manage the verification process, enabling us to assign them to other projects where they can further develop their skills," confirms Kowalak.
AU10TIX's Azure-based infrastructure also offers PayU GPO the required scalability. "If we run a promotion, we can handle the influx of new customers quickly and efficiently, guaranteeing a smooth onboarding experience for them," says Kowalak. "If we need to check all the IDs in our portfolio, we know the API will respond. Knowing that we have a partner who can check IDs in 5-8 seconds gives us the confidence to engage large entities and that potentially increases our revenues. In essence, AU10TIX contributes to PayU GPO’s business continuity."
AU10TIX serves as a conduit for data exchange, equipping PayU GPO with insights into common mistakes and rejection reasons. "With AU10TIX, we get valuable and practical information that is hard to obtain on the market. It enables us to improve our processes and communication with our merchant partners, letting us confidently scale into new regions and segments," sums up Kowalak.
In addition, the number of international merchants cooperating with PayU GPO is growing exponentially and AU10TIX’s expertise in local regulations regarding identity authentication is highly supportive in terms of the verification process. Kowalak notes: “Merchants from around the world want to use our online payment services in the 40+ high-growth markets we operate in. Each of these markets owns its unique IDs and regulations. AU10TIX supports us by recognizing if a document is valid in a specific geography and in line with the local legal requirements.”
Despite across-the-board shifts and advances, the integration with AU10TIX was smooth. “We didn't have to spend much time on system tuning. The initial setup provided good results from the beginning. There wasn't a constant struggle to improve by basis points. Au10tix was able to deliver strong results right away,” adds Kowalak.
For Kowalak, the success of the implementation speaks volumes about the strong partnership between PayU GPO and AU10TIX. “Our fast responses speak to the efficiency of their algorithms. It's about the accuracy and quality of the checks,” he says. “With AU10TIX, it's easy to exchange information because they have insight into some of our data and understand our processes. They know the common mistakes and reasons for rejection, which allows us to improve our processes and communication with the merchants.”
Kalman Tiboldi - CTO & Founder at GemOne-TVH - Simplify or Die: Why Complexity Is the Real IT Challenge
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Isabelle Droll - CIO for Airline, Corporate, Hotels & Resorts and Sustainability at TUI - Data, Diversity, and Destinations
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Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
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José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
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Tom Tanghe - General Manager ITC EMEA at Daikin Europe - Reinventing the CIO Role
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CIOFEST 2025 - From Order Taker to Proactive Disruptor
As AI transitions from a specialised tool to an all-pervasive force, understanding its profound implications for our human lives is no longer merely academic but an urgent imperative for social well-being and strategic preparedness.
Geopolitical tensions have dominated the headlines for over two years now. In this context, the cyber threat landscape is also evolving rapidly. The protection and security of critical infrastructure – both physical and digital – is becoming increasingly important.
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