After an extensive analysis of over 18 papers, the jury of the European Research Paper of the Year has nominated the two finalists for this year's award.

The jury decided to grant the award to the paper:

Coping with Information Technology: Mixed Emotions, Vacillation and Nonconforming Use Patterns

by:
Stein, Mari-Klara Copenhagen Business School
Newell, Sue Sussex University
Wagner, Erica L. Portland State University
Galliers, Robert D. Bentley University
Loughborough University

Carsten Trapp, Mari-Klara Stein and Egon Berghout, june 27 2016 - AMSTERDAM, Muziekgebouw aan het IJ - CIO CITY congres 2016. PHOTO: WIEBKE WILTING

A big congratulation as well to the runners-up of this award, for their paper:

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.

by:
Scherer, Anne ETH Zürich
Wünderlich, Nancy V. University of Paderborn
von Wangenheim, Florian ETH Zürich

Carsten Trapp, Anne Scherer and Egon Berghout, june 27 2016 - AMSTERDAM, Muziekgebouw aan het IJ - Cio City congres 2016. PHOTO: WIEBKE WILTING