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Belgium 13-11-2026 Squad Only Physical English

Building the Business Case for New IT Capabilities; How to justify investment when value is strategic, shared, or only visible over time.

Many IT capabilities are essential and difficult to fund through a simple project ROI. The challenge is showing why architecture, governance, resilience, cybersecurity maturity, data foundations, and AI readiness deserve investment before the gap becomes expensive. Three pressure points make the case harder. - Shared value means the benefit often sits across several teams, while the budget sits in one place. - Timing creates friction because the cost is immediate while the value appears over time. - Risk translation is needed so business and finance leaders understand the consequence of delaying the investment. The working question is simple: how do we turn foundational IT capabilities into credible investment cases that link cost, risk, business value, and future flexibility? If you are building these cases internally, let’s compare how others are positioning value, risk, and timing.

Belgium 19-11-2026 All Members Physical English

Europe’s Digital Foundations

Public organisations are re-evaluating the digital foundations on which critical services depend. Cloud strategy is increasingly shaped by questions of operational control, legal exposure, supplier dependency, interoperability and long-term resilience. For public-sector leaders, the issue is not only where workloads are hosted, but how much strategic control remains over the technologies that support essential public services. This is where European cloud initiatives, sovereign infrastructure and open-source technologies become strategically important. Together, they can increase transparency, preserve portability and reduce dependency on individual providers. But they also raise practical questions around maturity, procurement, integration, support models and long-term sustainability. Open source brings a specific dimension to this discussion. It claims to better support transparency, interoperability and strategic autonomy, but it is also requiring clear governance, security controls and operational support. The opportunity is to understand where open technologies can strengthen the public-sector technology stack, where commercial platforms remain essential and how both can coexist within a coherent European digital strategy. Three questions shape the discussion: Which parts of the public-sector technology stack require stronger European control? What role should open-source technologies play in reducing dependency and strengthening transparency? Which governance and procurement decisions will determine whether a sovereign cloud strategy succeeds? Bringing these perspectives together can define where sovereign cloud and open technologies create strategic value, identify the decisions that deserve executive attention, and establish practical principles for strengthening Europe’s digital foundations while preserving flexibility and innovation. See you at the table?

Belgium 24-11-2026 Country Members Physical French

Les Rencontres: Innovation de l'Ombre

Créativité vs. Chaos : Quelle est la gouvernance minimale ? Le défi principal est d'équilibrer le risque et le rythme du changement. Les équipes métier adoptent de nouveaux outils d'IA et low-code de leur propre chef, créant une véritable créativité mais aussi un risque massif et non géré. Cette discussion se concentre sur l'établissement de voies simples et sûres pour l'innovation, en débattant de la gouvernance minimale qui protège la réputation de l'entreprise tout en évitant l'erreur d'écraser les initiatives utiles dans l'ombre. Questions clés d'Échange entre pairs : Où l'innovation de l'ombre aide-t-elle plutôt que de nuire, et comment éviter de l'écraser ? Quelle est la gouvernance minimale qui protège la réputation tout en maintenant la vitesse, et à qui appartient-elle réellement ? Comment les pairs ont-ils réussi à transformer les efforts initiaux de l'ombre en services officiels soutenus sans perdre la confiance de l'entreprise ? Comment pouvons-nous rendre plus facile d'innover de manière responsable que de simplement agir en franc-tireur ?

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Ellos Group achieves digital transformation with confidence

Achieves digital transformation with confidence

OVERVIEW

Swedish retail giant Ellos Group started as a mail-order pioneer in 1947. Generations grew up with the Ellos catalogs, thumbing through the pages, wishing, and dreaming. Catalog sales have now been replaced by more modern solutions, but Ellos remains an important component of daily life for millions in the Nordic region and Europe. Today, the purchasing process is fully digital—with Ellos providing its customers a secure online experience that is smooth, transparent, and easy to use.

CHALLENGES

Keeping both the company and its customers secure has been the biggest challenge. As Ellos transitions to encompass more markets and brands, the risk exposure only increases.

Ransomware is the primary threat Ellos faces today, which makes endpoint security critical to the company. Keeping the user experience well-protected and easily accessible also remains an ongoing concern. “One of the greatest challenges is to make the experience as transparent as possible. We want both customers and internal users to know that they are secure, but we don’t want that security to be intrusive,” says Markus Andersson, chief information officer.

WHY TREND

Ellos has been a happy Trend Micro customer since 2005. “When it comes to security, we want stability, and we’ve been very satisfied with Trend Micro,” says Andersson.

“A strong partner is necessary because security is such a niche expertise. You cannot stay ahead of everything because it’s happening so fast. We need access to full-time security experts, and if you don’t have that expertise in-house, that’s where a partner like Trend Micro comes in,” says Andersson.

Håkan Carlsson, operations support manager, also says Trend Micro’s customer service is a differentiator. “When you deal with big companies, it’s not often that you develop personal relationships like we have with Trend Micro. That is something that has really stood out,” says Carlsson.

Ellos benefitted from the ability to purchase through the AWS Marketplace. “Trend Micro worked very closely with Ellos to ensure that the company was able to maintain the aggressive discount it enjoyed from AWS Marketplace. It was a very smooth process,” says Carlsson.

"I think it’s super important to have a strong partner when it comes to cybersecurity."

Markus Andersson - Chief Information Officer, Ellos Group

SOLUTION

Trend Micro has consistently provided the solutions that Ellos has needed as it grows and evolves. “We’ve been following Trend Micro’s recommended upgrade path. The last thing we did was move to Trend Micro Apex One™ as a service to protect our endpoints,” says Andersson.

In fact, Trend Micro offers a broad range of solutions capable of meeting any security need, including an end-to-end security platform. As a result, Trend Micro has become a strong security partner for Ellos. “I think it’s super important to have a strong partner when it comes to cybersecurity,” says Andersson.

RESULTS

“Apex One has been one of the greatest endpoint security tools for us in avoiding my nightmare— ransomware—because it filters out everything. Some people might think that an email filter is not an advanced form of protection, but it’s actually the most important form of protection you can have. It’s been working great for us. Our security operations center (SOC) tells me that Apex One is the reason we have so few incidents,” says Andersson.

Andersson also noted that Trend Micro Apex One perfectly accommodates his goal of having nonintrusive security. “It doesn’t slow down the computer, which is my experience with other endpoint protection products. The user doesn’t even know that it’s there; it just works,” says Andersson.

WHAT'S NEXT

Andersson’s mission is to maintain the Ellos Group’s position as a digital leader in the ecommerce space in the Nordic region and in Europe. And there’s more work to be done in continuing and refining the digital transformation process, including more data analysis, increased personalization of content, and further incorporating machine learning and artificial intelligence (AI).

Maintaining security is a necessity in supporting the ever-continuing process of transformation—particularly in the face of escalating threats. “Ellos has evolved with Trend Micro—and the partnership between these two industry leaders will likely continue to evolve for many years to come,” says Carlsson.

Technologies

Apex One™ Trend Micro Cloud App Security™

Partners

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Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.