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Belgium 13-11-2026 Squad Only Physical English

Building the Business Case for New IT Capabilities; How to justify investment when value is strategic, shared, or only visible over time.

Many IT capabilities are essential and difficult to fund through a simple project ROI. The challenge is showing why architecture, governance, resilience, cybersecurity maturity, data foundations, and AI readiness deserve investment before the gap becomes expensive. Three pressure points make the case harder. - Shared value means the benefit often sits across several teams, while the budget sits in one place. - Timing creates friction because the cost is immediate while the value appears over time. - Risk translation is needed so business and finance leaders understand the consequence of delaying the investment. The working question is simple: how do we turn foundational IT capabilities into credible investment cases that link cost, risk, business value, and future flexibility? If you are building these cases internally, let’s compare how others are positioning value, risk, and timing.

Belgium 19-11-2026 All Members Physical English

Europe’s Digital Foundations

Public organisations are re-evaluating the digital foundations on which critical services depend. Cloud strategy is increasingly shaped by questions of operational control, legal exposure, supplier dependency, interoperability and long-term resilience. For public-sector leaders, the issue is not only where workloads are hosted, but how much strategic control remains over the technologies that support essential public services. This is where European cloud initiatives, sovereign infrastructure and open-source technologies become strategically important. Together, they can increase transparency, preserve portability and reduce dependency on individual providers. But they also raise practical questions around maturity, procurement, integration, support models and long-term sustainability. Open source brings a specific dimension to this discussion. It claims to better support transparency, interoperability and strategic autonomy, but it is also requiring clear governance, security controls and operational support. The opportunity is to understand where open technologies can strengthen the public-sector technology stack, where commercial platforms remain essential and how both can coexist within a coherent European digital strategy. Three questions shape the discussion: Which parts of the public-sector technology stack require stronger European control? What role should open-source technologies play in reducing dependency and strengthening transparency? Which governance and procurement decisions will determine whether a sovereign cloud strategy succeeds? Bringing these perspectives together can define where sovereign cloud and open technologies create strategic value, identify the decisions that deserve executive attention, and establish practical principles for strengthening Europe’s digital foundations while preserving flexibility and innovation. See you at the table?

Belgium 24-11-2026 Country Members Physical French

Les Rencontres: Innovation de l'Ombre

Créativité vs. Chaos : Quelle est la gouvernance minimale ? Le défi principal est d'équilibrer le risque et le rythme du changement. Les équipes métier adoptent de nouveaux outils d'IA et low-code de leur propre chef, créant une véritable créativité mais aussi un risque massif et non géré. Cette discussion se concentre sur l'établissement de voies simples et sûres pour l'innovation, en débattant de la gouvernance minimale qui protège la réputation de l'entreprise tout en évitant l'erreur d'écraser les initiatives utiles dans l'ombre. Questions clés d'Échange entre pairs : Où l'innovation de l'ombre aide-t-elle plutôt que de nuire, et comment éviter de l'écraser ? Quelle est la gouvernance minimale qui protège la réputation tout en maintenant la vitesse, et à qui appartient-elle réellement ? Comment les pairs ont-ils réussi à transformer les efforts initiaux de l'ombre en services officiels soutenus sans perdre la confiance de l'entreprise ? Comment pouvons-nous rendre plus facile d'innover de manière responsable que de simplement agir en franc-tireur ?

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Post Office Delivers Application Fast With OutSystems

Learn how U.K. financial services retailer Post Office started its wide-scale digital transformation with the delivery of its first travel product mobile app, which they delivered in a record-breaking timeframe using OutSystems.

Pioneering New Revenue Streams Via Digital Transformation

Challenge - U.K. financial services retailer Post Office wanted to create new revenue streams from within their unique network of 11,500 retail outlets and the 17 million customers coming through their stores each week. To do that, Post Office decided to pioneer a digital transformation, starting with a new business-to-consumer (B2C) native mobile app for Android and iOS to promote the company’s financial products for travel. With a 25 percent market share for travel money and a 7 percent share of travel insurance in the U.K., their new mobile app needed to be highly robust and scalable. The challenge was increased by a necessity for integration with legacy systems managed by third parties, and by the fact that this was the first native mobile application created by the Post Office team. They needed a development platform that offered advanced security, code reusability, and allowed for greater data insight to help them get to market faster.

Low-Code Enables Application Development and Easy Integration

Solution - Using OutSystems, the newly formed Business Innovation team at Post Office developed, tested, and released Post Office Travel, their first native mobile app for their travel money and insurance products. And they did it at a speed virtually unheard of in bringing a new mobile financial product to market - just four months. The new app allows customers to buy and manage a Travel Money Card and to select Travel Insurance at the same time, as well as use GPS to locate nearby Post Office branches and ATMs. The team was able to swiftly navigate the numerous regulations and controls financial projects are subject to and integrate the solution with legacy systems managed by third parties from First Rate Exchange Services, Post Office Insurance, and Accenture.

A Proven Platform Primed for Future Innovation

Results - The new app was released to the iOS and Android stores in record time, and within three months, the new native mobile app was adopted by more than 100,000 customers. Using the OutSystems low-code platform dramatically accelerated time to market and simplified the organization’s integration challenges with complex back-end systems. Moreover, OutSystems is serving as the foundation for their future digital strategy of creating new revenue streams to serve its 17 million customers across the U.K.

"With a history that goes back for centuries, Post Office is revitalizing services and building new revenue streams. OutSystems is the cornerstone of our strategy to serve over 17 million customers better."Henk Van Hulle, Managing Director, Group Digital and Innovation at Post Office

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