Following a six-month study that included interviews with fifteen of Europe’s leading CIOs on the topic of Intelligent Automation, sponsored by UiPath, CIONET convened an elite round table of study participants on 23rd June to review and confirm the findings prior to publication. Here is a summary of the discussion.
Why should companies automate?
With the passing of the pandemic and the rise of the digital natives, many incumbent organisations find themselves engaged in an existential battle for survival. We see this being played out in every sector – Tesla versus VW; Disney versus Netflix; Amazon versus Walmart. What the delegates recognise today is that online customers are more demanding, hybrid working is more complex, and start-ups are adopting aggressive postures towards established players.
In this environment, the winner takes all. This implies that successful organisations must be excellent in all three value disciplines: operational excellence; customer experience; product innovation. Digital businesses have succeeded in the past two years due to agile models that tick all these boxes. Traditional efforts to modernise legacy cultures, processes, and systems have not delivered the necessary leap forward. In the words of UiPath’s European CEO, productivity across EMEA has flatlined for two decades. Something radical needs to happen. Intelligent automation may be the only way forward for today’s incumbents.
Do you want to know more? In the report written by Roger Camrass we find how is RPA being deployed today, what are the different approaches to automation, and much more.
To read a full exclusive report please click here.
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