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Belgium 9-6-26 Invitation Only Virtual english

From Dashboards to Decisions: Restoring alignment, ownership, and confidence in enterprise reporting

Data availability keeps growing, but decision-making often feels slower. Every function builds its own dashboards, metrics multiply, and reports begin to contradict each other. What was meant to improve transparency now creates confusion. The problem is not access to data but alignment on interpretation. When information becomes noise, confidence in reporting collapses. People hesitate to act, functions challenge each other’s numbers, and trust in analytics erodes. The challenge lies in restoring clarity: deciding which metrics matter, who owns them, and how reporting connects back to action. Let’s discuss how to simplify information flows, define consistent metrics, and reconnect dashboards with decision-making. How ownership, cadence, and shared understanding bring alignment back. A closed conversation on rebuilding confidence in data, where clarity replaces overload and information once again supports action.

Belgium 10-6-26 Invitation Only Physical english

Man Overboard: A VIP Evening on the Human and Digital Anatomy of a Crisis

In the middle of the night, 200 miles from the coast, the alarm sounds. The "Man Overboard" cry isn't just about a person in the water; it’s the ultimate test of a crew’s preparation, psychological grit, and split-second communication. For the modern European CIO, the "Man Overboard" moment happens in the data centre, the boardroom, or the headlines. When the system fails, the pressure doesn't just sit on the servers; it sits on you. Join CIONET for an exclusive VIP evening at the coast, a deep dive into the Human and Digital Anatomy of a Crisis. We will explore why some leaders thrive under the crushing weight of a "Black Swan" event while others capsize, and how data serves as the steady keel that keeps the ship upright.

Belgium 12-6-26 Invitation Only Physical english

AI Governance at Scale: Defining boundaries, ownership, and accountability for AI at scale

AI started small: a few pilots, some dashboards, a couple of chatbots. But then it spread, quickly. Now every department wants a model, every vendor adds “AI-powered” to their pitch, and every regulator is asking about risk and transparency. Governance suddenly went from a nice idea to a full-time job. Scaling governance is harder than launching AI. Policies look great on slides, but in practice, ownership blurs and enforcement stalls. Central control slows things down, while local freedom invites risk. Everyone agrees AI should be safe and ethical, but no one agrees on who signs off when something goes wrong, all leading to AIs living as permanent PoCs. So how do you scale oversight without creating bureaucracy? How do you distribute responsibility between IT, business, and compliance? And what controls actually hold up when AI keeps changing after deployment? Let’s explore how organisations make governance part of daily operations, not an afterthought. A closed conversation for those trying to keep AI credible, compliant, and under control while it spreads across the enterprise.

June 9, 2026 Squad Session Invitation Only Virtual english

From Dashboards to Decisions: Restoring alignment, ownership, and confidence in enterprise reporting

June 12, 2026 Squad Session Invitation Only Physical english

AI Governance at Scale: Defining boundaries, ownership, and accountability for AI at scale

June 18, 2026 Squad Session Invitation Only Physical english

Building the Event-Driven Enterprise: Managing flow, context, and control in event-driven systems

Becoming event-driven sounds like the logical next step: real-time visibility, faster response, tighter integration. The promise is appealing, no? But turning that vision into reality is another story. Where do you start, with technology, operating model, or mindset?

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Belfius - Transforming a digital workplace to increase customer trust

Discover how Belfius, one of Belgium's leading banks, partnered with Kyndryl to enhance their regulatory readiness in anticipation of the 2025 DORA deadline. By redefining their target operating model and conducting a comprehensive skills audit, Belfius successfully regained control over their IT infrastructure, increased flexibility, and ensured full transparency in their operations. This customer story highlights the practical steps taken by Belfius to strengthen their IT controls and achieve compliance, offering valuable insights for IT leaders navigating similar regulatory challenges.

Business opportunity

As one of Belgium's leading banks and insurance companies, with a history of 150 years, Belfius serves 3.8 million customers, with over 12 thousand in the public sector. The company is embedded in all segments of the Belgian economy and society. Its brand values focus on caring for Belgian society by earning and maintaining the trust of every customer.

With the rise of hybrid work, Belfius recognized their need to transform their digital workplace environment. They needed to develop a secure, mobile, flexible and personalized solution that would enhance employee experience and enable Belfius to better serve their customers.

Technical challenge

Belfius’ original digital workplace was implemented on premises at a time when dedicated telecom bandwidth was essential to guarantee consistent network performance for banking employees, so they could reliably and securely serve customers, especially in hundreds of Belfius branches. As internet bandwidth expanded, Belfius customers enjoyed fast mobile banking, but the bank’s employee-assisted services, based on a centralized application model, were sometimes hampered by unpredictable disconnections. At the same time, the centralized model faced challenges in keeping up with available technology upgrades and innovations. To address this, Belfius aimed to align its digital workplace with today’s requirements and expectations.

Our solution

Together, Belfius and Kyndryl created a modernization strategy with a phased approach to minimize overall disruption to the business. This strategy supports Belfius in achieving their business goals by enabling faster delivery of new applications and smoother interactions with colleagues and customers.

In the first phase, Belfius designed and rolled out a new corporate device program that includes:

Direct access to Microsoft Office 365 applications, rather than virtualized access, enabling 12,000 Belfius employees to securely and agilely collaborate across departments to efficiently deliver banking and insurance services.
Automated cloud-based software updates to increase productivity by proactively reducing technical issues, ensuring the devices are always running at the latest security levels.

The power of partnership

Belfius’ digital workplace transformation is built on leading Microsoft technologies:

Microsoft Office 365 (including Teams) unifies workplace collaboration on a single platform.
Microsoft Intune proactively manages software updates across the Belfius device fleet from a landing zone in Microsoft Azure.
Microsoft Defender implements zero trust security that uses AI to monitor and protect the fleet from threats.

What progress looks like

Belfius has gained increased productivity and engagement with reduced risk as a result of these first phase achievements:

Belfius employees are able to work anywhere anytime and frictionlessly collaborate with applications on new devices.
The Digital Experience Management (DEM) environment monitors user experience.
Fleet-wide zero trust security protects sensitive data both in flight and at rest.

Currently, Belfius is refactoring virtualized applications to directly run on Microsoft Windows 11. This extends the benefits of the new digital workplace to Belfius employees regardless of where they are working.

“One of my favorite features of the Digital Experience Management is that corrective actions are taken even before the users notice a problem.”

Bart Vercammen

Head of Digital Workplace Services, Belfius

Technologies

Microsoft Office 365

Partners

CIONET Business Circles

Cyber Circle

CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.