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Belgium 10-3-26 All Members Physical english

The Composable Enterprise: Engineered with AI

From modular business design to AI-driven pipelines, architectures, and operationsA composable enterprise is built on modular processes, API-driven ecosystems, low-code platforms, and cloud-native services. It promises speed and adaptability by allowing organisations to reconfigure their capabilities as conditions change. However, modular design alone does not guarantee resilience; the way these systems are engineered and operated is just as important.This is where AI is beginning to make a difference. Beyond generating snippets of code, AI is already influencing how entire systems are developed and run: accelerating CI/CD pipelines, improving test coverage, optimising Infrastructure-as-Code, sharpening observability, and even shaping architectural decisions. These changes directly affect how quickly new business components can be deployed, connected, and retired.In this session, we will examine how CIOs can bring these two movements together:Composable design is the framework for flexibility and modularity.AI-augmented engineering is the force that delivers the speed, quality, and intelligence needed to sustain it.The pitfalls of treating them in isolation: composability that collapses under slow engineering cycles, or AI that only adds complexity without a modular structure.The discussion goes beyond concepts to practical implications: how to architect organisations that can be recomposed at speed, without losing control or reliability. The outcome is an enterprise that is not only modular in design but also engineered to adapt continuously under real-world conditions.

Belgium 12-3-26 Physical english

The Third-Party Risk Reckoning: How far can you trust your vendors?

Tomato! Tomato! Tomato! Get your tomato now! Every vendor sells security. And every company depends on vendors, partners, and suppliers. The more digital the business becomes, the longer that list grows, and so does the attack surface. One weak link, and there is always one, or one missed update, and trust collapses faster than any firewall can react. What used to be a procurement checklist has become a full-time discipline. Questionnaires, audits, and endless documentation prove that everyone’s “compliant,” yet incidents keep happening. So it’s clear: the issue isn’t lack of policy, or maybe a bit, but mostly lack of visibility. Beyond a certain point, even the most secure organisation is only as safe as its least prepared partner (or an employee who hadn’t had their morning coffee). So how far can you trust your vendors? How do you check what you can’t control? And when does assurance become theatre instead of protection? Does it come at a different cost? Let’s exchange what works and what fails in third-party risk management: live monitoring, shared responsibility models, contractual levers, and the reality of building trust in a chain you don’t own. A closed conversation for those redefining what partnership means when risk is shared but accountability isn’t.

Belgium 19-3-26 Country Members Physical french

Vendor Detox: La consolidation vaut-elle le risque ?

Moins de Partenaires : La consolidation vaut-elle le risque ? Le problème est la prolifération des fournisseurs : trop d'outils causant de la complexité, une taxe d'intégration paralysante et de la redondance. La Taxe d'Intégration est le coût caché (en temps, en échecs et en ressources) d'essayer de faire fonctionner ensemble des systèmes disparates. Cet échange se concentre sur des stratégies éprouvées pour simplifier de manière agressive le parc technologique, consolider les fournisseurs et élever certains fournisseurs clés au rang de partenaires stratégiques.

March 12, 2026 Squad Session Invitation Only Physical english

The Third-Party Risk Reckoning: How far can you trust your vendors?

March 24, 2026 Squad Session Invitation Only Physical english

Killing Zombie Projects: Knowing when to stop, restart, or quietly let go

Every organisation has them, projects that keep running long after their purpose has faded. No one remembers who asked for them, but shutting them down feels riskier than keeping them alive. And eventually, people stay assigned, budgets stay allocated, and energy drains into work that no longer matters. Inertia at its finest.

March 26, 2026 Squad Session Invitation Only Physical english

Measuring Value in AI Initiatives: Defining ROI, accountability, and measurable outcomes in complex environments

AI projects continue to multiply, but proving their value remains difficult. Most organisations can track activity, not impact. Dashboards count pilots and models, yet few translate to measurable business outcomes. The result is familiar: success stories without clarity on what they actually delivered.

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From Inbox Chaos to Structured Service: How Colruyt Group Reclaimed 2,200 Hours with AI

Colruyt Group partnered with Tekst to solve a major bottleneck: thousands of unstructured customer emails were slowing teams and reducing Salesforce adoption. In just one quarter, Tekst’s AI processed 310,000 conversations, saved 2,200 hours of manual work, and transformed inbox chaos into structured, actionable workflows.

Intro

For a company like Colruyt Group, operational efficiency is more than a goal, it’s part of the brand promise. Known for delivering low prices without compromising service, Colruyt has built one of the most respected retail ecosystems in Europe. But as customer interactions grew in complexity and volume, the company discovered that a critical part of its operations was holding back progress: the Messy Inbox.

Across food, non-food, energy, and wholesale services, Colruyt’s teams were spending valuable time reading, classifying, and routing customer emails manually. Despite a robust Salesforce setup, the reality was clear: unstructured communication was slowing down structured work. That’s where Tekst stepped in.

In this case, we explore how Tekst helped Colruyt Group eliminate repetitive work, increase Salesforce adoption, and turn inbox chaos into actionable insights, without changing how people work.

Organisation

Colruyt Group is one of Belgium’s most iconic and diversified retailers. With activities across food, non-food, wholesale, and energy, the group manages thousands of customer interactions every day. It has long been recognized for its operational efficiency and commitment to value. But behind that promise was an unseen challenge in customer operations.

Business Challenge

Despite a modern Salesforce backbone and years of experience managing customer service at scale, Colruyt Group’s frontline teams were increasingly bogged down by one core issue: the inbox. Every day, thousands of customer emails poured into shared inboxes, ranging from product questions, order issues, complaints to administrative requests and spam, a lot of it. Many came via web forms, often incomplete. Others arrived in French, Dutch, or English.

The problem wasn’t just volume. It was the structure, or lack of it. Human agents had to manually read, classify, route, and respond to nearly every message. This slowed resolution times, frustrated teams, and created inconsistencies in how information entered Salesforce.

What’s more, the messy inbox made it harder to convince teams to work inside Salesforce. When systems are filled with noise, data quality suffers and adoption follows.

Solution

Colruyt partnered with Tekst to tackle the issue at its source: the inbox. Unlike traditional workflow tools, Tekst connects directly to unstructured communication channels and uses process mining to reveal the real-life workflows buried inside them.

Tekst’s first step was to connect to Colruyt’s shared mailboxes and listen. The AI quickly learned to filter out low-priority noise, automatically detect the language of incoming messages, and identify what type of service each request related to: returns, complaints, product availability, or billing.

Tekst also enriched incomplete forms submitted via the website, adding missing data points before routing them to Salesforce. Once inside Salesforce, Tekst auto-classified the cases, assigned them to the right queues, and ensured that only clean, structured data reached service agents.

Results

In just one quarter, Colruyt and Tekst achieved:

Over 310,000 conversations processed
More than 410,000 actions completed
2,200 hours saved in manual triage and case processing
17 AI models deployed across 29 Salesforce integrations
Significant improvement in Salesforce adoption thanks to cleaner inbox and structured workflows

The transformation didn’t just eliminate manual work. It changed how service operations were perceived internally. With inbox noise drastically reduced, teams could work faster, more accurately, and with greater motivation. Most importantly, they began to see Salesforce not as an administrative burden, but as a reliable, structured environment for value-driven service.

As Colruyt Group continues to scale, the Tekst platform is now being prepared to expand across new brands and customer flows. What started as an automation project has evolved into a broader transformation, where inboxes no longer hide chaos, but reveal process clarity and unlock human potential.

Why It Matters

Colruyt’s journey reflects a growing challenge for enterprise organisations: the disconnect between unstructured customer communication and the structured environments they aspire to operate in. By uncovering processes directly from the inbox, Tekst helps close that gap, without changing the tools teams already use.

The result is not just time saved, but a smarter, cleaner, and more human way to work.

About Tekst

Tekst is an AI platform that eliminates repetitive work hidden in unstructured communication flows, starting with the inbox. By connecting directly to shared mailboxes, forms, and ticketing systems, Tekst uncovers how work really happens, automates repetitive tasks, and enriches data before it enters core systems like Salesforce or SAP. The result is structured workflows, cleaner data, faster resolution, and happier teams - without the need for disruptive change management.

Tekst helps enterprise organisations turn chaos into clarity, and boring work into real value.

Partners

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.