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Welcome to CIONET Belgium

Realise your ambition! Connect with your local community of digital leaders.

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Upcoming Events

 
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Belgium 3-7-25 Invitation Only Physical english

CIONET Round Table - Digital Sovereignty

Digital Sovereignty - Securing Corporate Autonomy in a Fragmented World In an era marked by geopolitical instability and escalating digital dependencies, corporate leaders face a critical imperative: reclaiming control over their digital ecosystems. This exclusive CIONET executive dinner offers a platform for CIOs, CTOs, and digital leaders to delve into strategies for achieving digital sovereignty. Key discussion points include: Redefining Digital Sovereignty for Enterprises: Exploring how digital sovereignty extends beyond national borders to encompass corporate control over digital assets, infrastructure, and data. Infrastructure Independence: On-Premises vs. Cloud: Evaluating the trade-offs between on-premises infrastructure and cloud services in the context of control, scalability, and sovereignty. Sovereign AI: Building Autonomous Intelligence: Discussing strategies for developing AI capabilities that align with corporate values and operate independently of external platforms. Vendor Lock-In and Technological Autonomy: Identifying risks of dependency on specific vendors and exploring approaches to achieve technological independence. Investing in Sovereign Digital Capabilities: Strategising investments in infrastructure, talent, and processes to build and sustain digital sovereignty. Join us for an evening of insightful discussions, shared experiences, and actionable strategies to navigate the complexities of digital sovereignty. Secure your organisation's future by understanding and implementing the pillars of digital autonomy.

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Belgium 28-8-25 Country Members Physical english

20 Years CIONET - CIONET Belgium: Summer Festival

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.

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Belgium 2-9-25 All TRIBERS Virtual english

What Does It Cost to Host an App? ; A practical guide to calculating hosting costs across infra, licenses, and operations

You’ve been asked a simple question: “What does it cost to host this application?” But the answer is anything but simple. The platform sits across multiple data centres. The app spans a few VMs, shares a backup system, uses licensed monitoring, and touches five different teams. Your CMDB should help, but it’s rigid, outdated, or incomplete. And yet, you still need to provide a number, clear, explainable, and grounded in reality.

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Upcoming TRIBE Events

 
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July 3, 2025 Squad Session Invitation Only Virtual polish

Własny SOC czy outsourcing? Analiza modeli operacyjnych w bezpieczeństwie IT

Zapraszamy na praktyczną dyskusję o wadach i zaletach różnych modeli utrzymania Security Operations Center. Dawid Wachowiak (TDJ) podzieli się doświadczeniami z wdrożenia i funkcjonowania modelu outsourcingowego. Porozmawiamy o tym, co wpływa na skuteczność SOC-a – od decyzji strategicznej po reakcję na incydent – i jak dopasować model operacyjny do potrzeb organizacji.

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July 14, 2025 Squad Session Invitation Only Virtual polish

Platforma KSEF – Krajowy System eFaktur

Ministerstwo Finansów zapowiedziało wdrożenie platformy KSeF na 2026 rok. Przygotowanie firm i ich systemów wymaga wiedzy o zakresie KSeF i elementach integracji na poziomie IT. Zapraszamy na kontynuację spotkania z udziałem przedstawicieli Centrum Informatyki Resortu Finansów (CIRF) i Ministerstwa Finansów.

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July 16, 2025 Squad Session Physical polish

TRIBES LEADERSHIP CIRCLE

Tribes Leadership Circle to cykliczne, wysokopoziomowe spotkania wyłącznie dla dyrektorów obszarowych, posiadających dostęp w ramach wykupionego członkostwa.

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CIONET Partner Updates

CIONET Partner Updates

Recent Cases

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From Inbox Chaos to Structured Service: How Colruyt Group Reclaimed 2,200 Hours with AI

Colruyt Group partnered with Tekst to solve a major bottleneck: thousands of unstructured customer emails were slowing teams and reducing Salesforce adoption. In just one quarter, Tekst’s AI processed 310,000 conversations, saved 2,200 hours of manual work, and transformed inbox chaos into structured, actionable workflows.

Intro

For a company like Colruyt Group, operational efficiency is more than a goal, it’s part of the brand promise. Known for delivering low prices without compromising service, Colruyt has built one of the most respected retail ecosystems in Europe. But as customer interactions grew in complexity and volume, the company discovered that a critical part of its operations was holding back progress: the Messy Inbox.

 

Across food, non-food, energy, and wholesale services, Colruyt’s teams were spending valuable time reading, classifying, and routing customer emails manually. Despite a robust Salesforce setup, the reality was clear: unstructured communication was slowing down structured work. That’s where Tekst stepped in.

 

In this case, we explore how Tekst helped Colruyt Group eliminate repetitive work, increase Salesforce adoption, and turn inbox chaos into actionable insights, without changing how people work.

Organisation

Colruyt Group is one of Belgium’s most iconic and diversified retailers. With activities across food, non-food, wholesale, and energy, the group manages thousands of customer interactions every day. It has long been recognized for its operational efficiency and commitment to value. But behind that promise was an unseen challenge in customer operations.

Business Challenge

Despite a modern Salesforce backbone and years of experience managing customer service at scale, Colruyt Group’s frontline teams were increasingly bogged down by one core issue: the inbox. Every day, thousands of customer emails poured into shared inboxes, ranging from product questions, order issues, complaints to administrative requests and spam, a lot of it. Many came via web forms, often incomplete. Others arrived in French, Dutch, or English. 

The problem wasn’t just volume. It was the structure, or lack of it. Human agents had to manually read, classify, route, and respond to nearly every message. This slowed resolution times, frustrated teams, and created inconsistencies in how information entered Salesforce.

What’s more, the messy inbox made it harder to convince teams to work inside Salesforce. When systems are filled with noise, data quality suffers and adoption follows.

Solution

Colruyt partnered with Tekst to tackle the issue at its source: the inbox. Unlike traditional workflow tools, Tekst connects directly to unstructured communication channels and uses process mining to reveal the real-life workflows buried inside them.

Tekst’s first step was to connect to Colruyt’s shared mailboxes and listen. The AI quickly learned to filter out low-priority noise, automatically detect the language of incoming messages, and identify what type of service each request related to: returns, complaints, product availability, or billing.

Tekst also enriched incomplete forms submitted via the website, adding missing data points before routing them to Salesforce. Once inside Salesforce, Tekst auto-classified the cases, assigned them to the right queues, and ensured that only clean, structured data reached service agents.

Results

In just one quarter, Colruyt and Tekst achieved:

  • Over 310,000 conversations processed

  • More than 410,000 actions completed

  • 2,200 hours saved in manual triage and case processing

  • 17 AI models deployed across 29 Salesforce integrations

  • Significant improvement in Salesforce adoption thanks to cleaner inbox and structured workflows

The transformation didn’t just eliminate manual work. It changed how service operations were perceived internally. With inbox noise drastically reduced, teams could work faster, more accurately, and with greater motivation. Most importantly, they began to see Salesforce not as an administrative burden, but as a reliable, structured environment for value-driven service.

As Colruyt Group continues to scale, the Tekst platform is now being prepared to expand across new brands and customer flows. What started as an automation project has evolved into a broader transformation, where inboxes no longer hide chaos, but reveal process clarity and unlock human potential.

Why It Matters

Colruyt’s journey reflects a growing challenge for enterprise organisations: the disconnect between unstructured customer communication and the structured environments they aspire to operate in. By uncovering processes directly from the inbox, Tekst helps close that gap, without changing the tools teams already use.

The result is not just time saved, but a smarter, cleaner, and more human way to work.

About Tekst

Tekst is an AI platform that eliminates repetitive work hidden in unstructured communication flows, starting with the inbox. By connecting directly to shared mailboxes, forms, and ticketing systems, Tekst uncovers how work really happens, automates repetitive tasks, and enriches data before it enters core systems like Salesforce or SAP. The result is structured workflows, cleaner data, faster resolution, and happier teams - without the need for disruptive change management.

Tekst helps enterprise organisations turn chaos into clarity, and boring work into real value.

 

CIONET Circles

CIONET Business Circles

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Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

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Check out our latest news

Testimonials

Geert Goethals
Geert Goethals
CIO
Sibelga
Bahadir Samli
Bahadir Samli
CIO
ING Belgique
2-Feb-29-2024-11-35-00-9309-AM
Bart Kerkhofs
Vice President & Head of IT
Bridgestone EMIA
Untitled design (1)-Apr-01-2022-10-58-34-57-AM
Michał Paprocki
Group CIO
Euroclear
1-Feb-29-2024-11-34-59-8990-AM
Manfred Boudreaux-Dehmer
Chief Information Officer
NATO
Untitled design-Nov-22-2023-08-42-05-3178-AM
Annick Faes
Vice President IT and CIO Medical Devices EMEA
Johnson & Johnson
Piet_De_Ceuleners
Piet De Ceuleners
Global IT Director
Melexis
1658251930890
Dirk De Bevere
Large Enterprise Sales Leader
Telenet Business
Untitled design-7
Stef Schampaert
Country Managing Director BeLux
Red Hat
CIONET Belgium - Advisory Board Member - Geert Lejon
Geert Lejon
Vice President Head of Belux / Head of Comms Benelux
Cognizant
Kevin_Ledegen
Kevin Ledegen
Group IT director
SDWorx
Gunter-Van-Craen_Small
Gunter Van Craen
Chief Digital & Information Officer
Bekaert
Thomas Kessler
Thomas Kessler
Partner | CIO Programme Leader
Deloitte
Emmanuel Gob
Emmanuel Gob
CIO
DPD
pascal pauwels
Pascal Pauwels
CIO
Colruyt
Untitled design (4)-Dec-13-2023-10-53-15-5032-AM
Koen Segers
Managing Director Belgium and Luxembourg
Dell Technologies
benoit dewaele
Benoît Dewaele
Group IT Directo
Vandemoortele
Dirk Deridder-1
Dirk Deridder
Director IT Infrastructure, Systems, Services & Support (CIO / CTO role)
SMALS
Thierry Driesens
Thierry Driesens
CIO
TVH
Untitled design-Sep-18-2023-11-59-29-7866-AM
Koen Vandaele
CIO
Delen Private Bank
Untitled design (4)-Jun-12-2023-01-23-11-7540-PM
Liesbet D'hoker
Managing Director
Kyndryl BeLux
steven-vermeulen
Steven Vermeulen
CIO
Digitaal Vlaanderen
Jack Hamande
Jack Hamande
Director General Digital Transformation
Federale Overheidsdienst Beleid en Ondersteuning
Tom Tomczak
Tom Tomczak
Chief Commercial Officer (CCO)
NRB
1726588748718
Cassandre Laurent
Directeur général
Agence du Numérique
an swalens
An Swalens
Head Of IT (CIO)
National Bank of Belgium
Untitled design (2)-Apr-01-2022-10-58-34-68-AM
Elke Laeremans
Chief Digital & Supply Chain Officer at Casa International
CIONET Belgium - Advisory Board Member - Koen Van Loo
Koen Van Loo
CIO
Group S.
Peter Sany
Peter Sany
Executive Advisor
Zoom
CIONET Belgium - Advisory Board Member - Steven De Haes
Steven De Haes
Dean
Antwerp Management School
Marleen Thorré
Marleen Thorré
Head of Digital EMEA
Mitsubishi Chemical Group

Team

Luc Hendrikx
Luc Hendrikx
CEO
Inès De Bien
Inès De Bien
Partner - CCO
1-Feb-08-2022-10-22-08-68-AM
Daniel Eycken
Partner - COO
Hendrik Deckers
Hendrik Deckers
Founder - MD
Untitled design (1)-2
Jelte Scheys
Tribes Sales Director Belgium
foto Herman
Herman Roelandts
Tribe Master
Joseph Antoun
Joseph Antoun
Senior Program Director
1-Dec-16-2021-02-15-57-02-PM
Eman De Sutter
Program Manager
4-Feb-08-2022-10-22-09-03-AM
Shelly Deracourt
Program Manager
Untitled design (5)-Sep-01-2022-02-47-55-60-PM
Charlotte Coen
Partner Success Manager
Untitled design (1)-Nov-22-2023-08-56-42-6802-AM
Ivana Bradvica
Junior Event Manager
ML B-W-1
Martine Lefevre
Financial Controller
Vlera Berishaa (1)
Vlera Berisha
Junior Community Manager
Phaedra Vanhaeren
Phaedra Vanhaeren
Programme & Event Manager

Contact us

Would you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!