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Welcome to CIONET Belgium

Realise your ambition! Connect with your local community of digital leaders.

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Upcoming Events

 
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Belgium 28-8-25 Country Members Physical english

20 Years CIONET - CIONET Belgium: Summer Festival

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.

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Belgium 28-8-25 Country Members Physical english

Summer Festival - Advisory Board

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership. Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.

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Belgium 2-9-25 All TRIBERS Virtual english

What Does It Cost to Host an App? ; A practical guide to calculating hosting costs across infra, licenses, and operations

You’ve been asked a simple question: “What does it cost to host this application?” But the answer is anything but simple. The platform sits across multiple data centres. The app spans a few VMs, shares a backup system, uses licensed monitoring, and touches five different teams. Your CMDB should help, but it’s rigid, outdated, or incomplete. And yet, you still need to provide a number, clear, explainable, and grounded in reality.

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Upcoming TRIBE Events

 
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August 20, 2025 Squad Session Invitation Only Virtual polish

Motywowanie pracowników - programy, metody i dobre praktyki

To oczywiste, że o sukcesie organizacji decydują ludzie. Ci powinni być zmotywowani i uśmiechnięci. Wysoki poziom identyfikacji i zaangażowania buduje się długo i mozolne, ale najlepsi managerowie mają sprawdzone techniki, praktyki i metody cierpliwego podnoszenia motywacji zespołów.

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August 20, 2025 Squad Session Invitation Only Physical polish

SECURITY TRIBE: SESJA STRATEGICZNA

Podczas wystąpień, case studies i stolików dyskusyjnych omówimy następujące zagadnienia:    Wdrożenie Zero Trust Cybersecurity risk assesment / Risk management / Zarządzanie ryzykiem w organizacji kluczowej Zarządzanie tożsamością / PIM/IAM / IAM Bezpieczenstwo w łancuchu życia aplikacji i systemów (Bezpieczestwo SDLC)

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August 26, 2025 Squad Session Invitation Only Virtual polish

AI w chmurze czy on-prem? Praktyczne porównanie środowisk w budowie i rozwoju projektów

Marek Laskowski z Domański Zakrzewski Palinka, opierając się na doświadczeniach z wdrażania rozwiązań AI zarówno w chmurze, jak i w środowiskach on-premises, przedstawi praktyczne porównanie obu podejść. Omówi kluczowe aspekty: od kosztów i time-to-market, przez wymagane kompetencje i model organizacji zespołów IT, po utrzymanie i skalowanie rozwiązań. Marek przyjrzy się zaletom i wadom obu modeli i wskaże, jakie kryteria powinny decydować o wyborze środowiska dla konkretnego projektu AI.

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CIONET Partner Updates

CIONET Partner Updates

Recent Cases

Please Log In with your CIONET account first

How do you modernize technology systems to deliver the fastest possible response times?

Discover how Securitas, a global leader in security solutions, partnered with Kyndryl to transform their IT infrastructure and ensure seamless, always-on operations. By modernizing their aging Tier 2 datacenters and implementing advanced, scalable technology, Securitas enhanced the performance and reliability of their Security Operations Centers (SOCs), which are crucial for real-time communication and operational efficiency. This case study is a must-read for CIOs and IT leaders looking to drive digital transformation and achieve high efficiency at scale.

Securitas has been making the world a safer place for 90 years

With 57,000 security endpoints monitored in the Security Operations Center (SOC), the Belgian Securitas operations team processes more than 3 million alarms a year. In Belgium, the company safeguards people, enterprises, private residences, and critical environments including airports, banks, government and military sites, hospitals, nuclear sites, police zones, ports and NATO HQ. They step in to resolve more than 68,000 situations in customer locations, some triggering police or firefighter response.

Ken Vanden Haesevelde, the Securitas IT Infrastructure Lead for Belgium and Luxembourg, describes the Securitas Belgium Security Operations Centers (SOCs) as the “beating heart of their security services.” Always-on system availability in the SOCs is essential to guaranteeing communications with guards on the ground.

In addition to the critical SOC communications, essential business applications enable Securitas guards, operators and staff to access their operational data, anytime and anywhere. Securitas employees, including those working from home, can access timecards and orders for training, uniforms, badging and equipment, HR, payroll and more.

Ken knew that the Securitas aging Tier 2 datacenters were experiencing increasing latency. He had sleepless nights worrying if or when infrastructure performance might compromise the safety of guards in the field.

Any outage would put client trust at risk and threaten the reputation of Securitas. And business expansion plans hinged on upgrading to modern infrastructure that would ensure operations performed with high efficiency at scale.

 Advanced, scalable technology to ensure resilient systems

With datacenter performance challenges and the need to support future business, Ken saw an opportunity to address both with a single solution. Consulting with Wim Vancluysen, his Kyndryl partner, Ken envisioned a modernized infrastructure with:

  • A modern, advanced infrastructure in a Tier 4 datacenter
  • Scalability on demand, with plenty of room for business growth
  • Fit-for-purpose systems designed for today and future-proofed for next-generation security technology

For years, Securitas relied on Kyndryl as a trusted managed services partner and saw the team as an extension of their own. So Kyndryl was a natural choice for collaborator on Securitas’ infrastructure and network transformation.

Specially trained security officers with innovative data technology such as rugged phones with sensors that alert the SOC if a person is down, and AI capabilities, help provide fastest-possible responses. It’s vital that communications are up 24/7 to comply with security and resilience industry standards.

Securitas SOC operators continually monitor customer sites with cameras and react when alarms go off, which may generate police or firefighter involvement. Incidents in the field need to be addressed within seconds.

Securitas woman on headset
 
 
Migrating IT operations with zero downtime for operations and customers

While maintaining business continuity in production, Kyndryl experts would work to introduce complex network services, monitoring for each Securitas customer, software support and a managed service desk, back-up and disaster recovery, and infrastructure management services.

Then, they’d need to install new hardware and networking systems and test the connections from the new data centers to client sites and the SOC—all ahead of planning the existing system migration. Working with Kyndryl as a single partner for both business as usual and the new solution helped Ken mitigate risks in coordinating the parallel efforts.

Ken and Carol laughing

High-availability infrastructure designed to keep thousands of customers safe

 

Our solution

Together, the Securitas and Kyndryl team scoped, designed and implemented new server and network infrastructure. Using VMware® tools, they migrated existing systems and applications to the new Kyndryl datacenter in southern Belgium. Using redundant links and dedicated customer VPN tunnels, the network now connects all core applications with 24/7 availability and added security layers around firewalls and load balancers.

To maintain the same high service levels for new and existing clients, Kyndryl networking experts needed to deploy higher bandwidth connections. These would ensure low latency communications between core applications and across operations.

A disaster recovery solution at the new datacenter complex was implemented by Kyndryl. Redundant networking between Securitas service centers, offices and datacenter sites ensured critical applications were available throughout deployment. Examples of improvement results include:

Graphic 1

Recovery Time Objective (RTO) measured in minutes not days, so in case of an outage critical applications have excellent RTOs

Graphic 2

More than 100 virtual machines migrated, including multi-tier networks and the security layer, together with end-to-end connectivity for Securitas’ customers

Graphic 3

Project completed in just 4 months, without business interruptions

Patrol car in front of skyline - b
 
 
 
 

As part of new business as usual operations, Kyndryl enforces security parameters for each system, and keeps backup and recovery documents up to date for security compliance, easing the burden on Securitas.

 

Kyndryl Bridge proactively recommends solutions for issues that have not yet occurred and automates issue resolution as permissions allow. Kyndryl Bridge AIOps extends ITSM efficiency by applying solutions to issues tracked over years in thousands of other customer engagements to the Securitas systems. The team expects up to 90% of issues to be automatically resolved as their ITSM evolves and critical applications and system resilience are boosted.

Fix once and resolve-for-all is achieved with IT Service Management (ITSM) software to track system and performance. As they resolve issues, the team creates and distributes Red Hat® Ansible® playbooks across all servers, for automated issues resolution, with 50 playbooks running in the Securitas infrastructure deployment. The team also uses RedHat Ansible for software updates and patches, important to applying compliant systems.

 

Ken cites Kyndryl’s ongoing communication as a significant reason for the success of the operations and ongoing reassurance the Securitas clients are secure. The Securitas and Kyndryl operations team includes global experts working from more than five nations and in multiple languages. The team is far-flung but keeps in close contact, talking nearly every day.

 

The modernized infrastructure solution already has proven its business value in being able to accommodate company growth. In July 2022, Securitas announced the acquisition of Stanley Security, the Electronic Security Solutions business from Stanley Black & Decker Inc., growing their worldwide client base to more than 500,000 clients, and expanding their technology capabilities.

 

The Securitas leadership team extended its Kyndryl partnership with an expansion and approximately 100 new virtual machines to help support the Stanley Security acquisition. The project was completed at the end of February 2024.

ecuritas woman opens door
 
 

Over the years, Kyndryl has always been a Securitas trusted partner through various IT transformations, infrastructure changes and datacenter migrations. Kyndryl exceeds themselves every time with very thorough planning and speed to act all while upholding a superb level of professionalism in all levels of their organization.

Ken Vanden Haesevelde, Securitas IT Infrastructure Lead, Belgium and Luxembourg
 
 

What progress looks like

A key success outcome is that the modernized high-availability network and infrastructure have eliminated latency issues for end-to-end, fail-proof communication between the SOC and guards. This helps ensure the security of the company’s thousands of customers.

The migration to Tier 4 datacenters took just 4 months—without interruptions, maintaining business continuity for thousands of customers. Disaster recovery initiation for critical applications takes minutes, not days. With 50 playbooks implemented to solve incident alerts automatically and eliminate false alerts, service helpdesk resolution time goals are consistently exceeded. The anticipated 90% standardized ITSM task automation will help free IT experts from routine tasks to work on higher value projects.

Above all, the low latency of the new solution gives Securitas the solid foundation the team needs to evolve services based on remote monitoring technologies, which is the company's strategic business goal. Ken reports an additional key measure: being able to sleep better at night.

Security guard in harbor on phone

About Securitas

Based in Stockholm, Sweden, Securitas is a world-leading safety and security solutions partner offering on-site and mobile guarding, aviation and electronic security, fire and safety services and enterprise risk management.

Securitas’ Belgium employees monitor over 55,000 security endpoints, including residential customers, small organizations, and critical enterprise operations. More than 3.1 million alarms are processed annually, resulting in 53,200 effective interventions.

CIONET Circles

CIONET Business Circles

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Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

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Check out our latest news

Testimonials

Geert Goethals
Geert Goethals
CIO
Sibelga
Bahadir Samli
Bahadir Samli
CIO
ING Belgique
2-Feb-29-2024-11-35-00-9309-AM
Bart Kerkhofs
Vice President & Head of IT
Bridgestone EMIA
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Michał Paprocki
Group CIO
Euroclear
1-Feb-29-2024-11-34-59-8990-AM
Manfred Boudreaux-Dehmer
Chief Information Officer
NATO
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Annick Faes
Vice President IT and CIO Medical Devices EMEA
Johnson & Johnson
Piet_De_Ceuleners
Piet De Ceuleners
Global IT Director
Melexis
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Dirk De Bevere
Large Enterprise Sales Leader
Telenet Business
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Stef Schampaert
Country Managing Director BeLux
Red Hat
CIONET Belgium - Advisory Board Member - Geert Lejon
Geert Lejon
Vice President Head of Belux / Head of Comms Benelux
Cognizant
Kevin_Ledegen
Kevin Ledegen
Group IT director
SDWorx
Gunter-Van-Craen_Small
Gunter Van Craen
Chief Digital & Information Officer
Bekaert
Thomas Kessler
Thomas Kessler
Partner | CIO Programme Leader
Deloitte
Emmanuel Gob
Emmanuel Gob
CIO
DPD
pascal pauwels
Pascal Pauwels
CIO
Colruyt
Untitled design (4)-Dec-13-2023-10-53-15-5032-AM
Koen Segers
Managing Director Belgium and Luxembourg
Dell Technologies
benoit dewaele
Benoît Dewaele
Group IT Directo
Vandemoortele
Dirk Deridder-1
Dirk Deridder
CTO - Technology Services & Practices
SMALS
Thierry Driesens
Thierry Driesens
CIO
TVH
Untitled design-Sep-18-2023-11-59-29-7866-AM
Koen Vandaele
CIO
Delen Private Bank
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Liesbet D'hoker
Managing Director
Kyndryl BeLux
steven-vermeulen
Steven Vermeulen
CIO
Digitaal Vlaanderen
Jack Hamande
Jack Hamande
Director General Digital Transformation
Federale Overheidsdienst Beleid en Ondersteuning
Tom Tomczak
Tom Tomczak
Chief Commercial Officer (CCO)
NRB
1726588748718
Cassandre Laurent
Directeur général
Agence du Numérique
an swalens
An Swalens
Head Of IT (CIO)
National Bank of Belgium
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Elke Laeremans
Chief Digital & Supply Chain Officer at Casa International
CIONET Belgium - Advisory Board Member - Koen Van Loo
Koen Van Loo
CIO
Group S.
Peter Sany
Peter Sany
Executive Advisor
Zoom
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Steven De Haes
Dean
Antwerp Management School
Marleen Thorré
Marleen Thorré
Head of Digital EMEA
Mitsubishi Chemical Group
christel-plessers
Christel Plessers
Head of IT European Markets
Mercedes-Benz Europe

Team

Luc Hendrikx
Luc Hendrikx
CEO
Inès De Bien
Inès De Bien
Partner - CCO
1-Feb-08-2022-10-22-08-68-AM
Daniel Eycken
Partner - COO
Hendrik Deckers
Hendrik Deckers
Founder - MD
Untitled design (1)-2
Jelte Scheys
Tribes Sales Director Belgium
foto Herman
Herman Roelandts
Tribe Master
Joseph Antoun
Joseph Antoun
Senior Program Director
1-Dec-16-2021-02-15-57-02-PM
Eman De Sutter
Program Manager
4-Feb-08-2022-10-22-09-03-AM
Shelly Deracourt
Program Manager
Untitled design (5)-Sep-01-2022-02-47-55-60-PM
Charlotte Coen
Partner Success Manager
Untitled design (1)-Nov-22-2023-08-56-42-6802-AM
Ivana Bradvica
Junior Event Manager
ML B-W-1
Martine Lefevre
Financial Controller
Vlera Berishaa (1)
Vlera Berisha
Junior Community Manager
Phaedra Vanhaeren
Phaedra Vanhaeren
Programme & Event Manager

Contact us

Would you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!