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Belgium 10-09-2026 Squad Only Physical english

Building the Infrastructure AI Needs: From computer and data access to scalability, cost control, and operational readiness.

AI is moving from pilots into operational use, and the infrastructure question is becoming more concrete. The challenge is deciding what needs to be built, expanded, controlled, or delayed as usage grows. Three pressure points usually appear first. - Compute capacity requires careful planning: teams need enough GPU, cloud, or specialised processing power, while keeping utilisation and cost under control. - Data movement becomes more demanding: AI needs access to data across systems, with latency, security, integration, and quality managed from the start. - Operational control becomes essential: monitoring, access rights, resilience, cost visibility, and ownership need to scale with usage. The working question is simple: how do we support AI at scale while keeping infrastructure efficient, governed, and financially sustainable? If you are working through these choices, let’s compare approaches with others facing similar constraints.

Belgium 15-09-2026 Squad Only Virtual english

Turning AI Pilots into Daily Workflows: How to move from experimentation to adoption by redesigning work, ownership, controls, and habits.

AI pilots are easier to launch than to embed into daily operations. The challenge is changing how work happens once AI becomes part of decisions, tasks, handovers, and controls. Three pressure points tend to decide whether adoption holds. - Workflow fit matters: AI has to enter the flow of work as part of the process. - Ownership needs to be clear: someone must own the process, the controls, the exceptions, and the outcome. - User trust has to be built: people need to know when to rely on AI, when to challenge it, and when to escalate. The working question is simple: how do we move AI from promising pilots into daily work while keeping clarity, accountability, and risk control? If this is part of your current reality, let’s compare choices, constraints, and lessons learned.

Belgium 17-09-2026 Country Members Physical french

Les Rencontres: CTO: Le Saint Graal?

Pendant longtemps, le TCO donnait une impression de contrôle. On investissait, on amortissait, on optimisait. Les coûts étaient visibles, relativement prévisibles, et structurés autour d’une logique claire entre CAPEX et OPEX. Ce modèle ne suffit plus à expliquer où va réellement l’argent. Aujourd’hui, une part croissante des dépenses IT ne repose plus sur ce que l’on possède, mais sur ce que l’on consomme: des tokens générés par l’IA des agents qui exécutent des actions en continu des outils SaaS qui se multiplient dans les équipes du cloud qui s’adapte en permanence à l’usage Le coût ne disparaît pas, mais il devient plus diffus, plus dynamique, et souvent plus difficile à attribuer, à expliquer, et à maîtriser. C’est là que des approches comme le Technology Business Management, ou TBM, redeviennent particulièrement utiles: non pas comme un exercice de reporting supplémentaire, mais comme un moyen de relier concrètement les dépenses aux services, aux usages, et aux décisions. Et c’est là aussi que la question du “Saint Graal” revient, mais sous une autre forme. Vous vous demandez peut-être: Comment garder de la maîtrise quand la dépense dépend du comportement, des usages, et parfois même de systèmes autonomes ? Comment piloter l’équilibre CAPEX/OPEX quand le cloud, le SaaS et l’IA déplacent progressivement les coûts vers des modèles variables ? Quels coûts restent encore trop souvent hors radar: ressources métier, formation, support, intégration, sécurité, gouvernance ? Et surtout, qu’est-ce qu’un “bon TCO” veut encore dire quand il faut le mettre en regard d’objectifs parfois plus stratégiques, plus longs à mesurer, ou plus difficiles à quantifier: qualité de service, résilience, agilité, expérience utilisateur, capacité d’innovation ? Ce sont précisément ces questions qui seront au cœur de notre rencontre: une discussion ouverte entre pairs, ancrée dans la réalité du terrain, pas pour débattre de modèles idéaux, mais pour comprendre comment chacun tente, concrètement, de mesurer, d’attribuer et de reprendre le contrôle, sans réduire la valeur d’un choix technologique à son seul coût.

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Aena Brasil melhora a experiência do cliente com automação e inteligência artificial da Quality Digital.

Aena Brasil supera desafios de atendimento e operações de TIC com automação, inteligência artificial e suporte da Quality Digital, resultando em uma melhor experiência para os passageiros e ganhos em profissionalismo, agilidade e inovação. O Problema Os desafios enfrentados estavam diretamente ligados à experiência dos passageiros e à eficiência das operações de TIC. A lentidão nas respostas de TI impactava diretamente a agilidade dos serviços, gerando insatisfação entre os usuários e criando uma demanda reprimida. Além disso, a abordagem reativa da TI resultava em atendimentos demorados e na lentidão na resolução de incidentes, um cenário incompatível com a necessidade da Aena de oferecer um serviço premium e altamente eficiente. A Solução A Quality Digital trouxe inovação para a Aena Brasil ao implementar RPA (Robotic Process Automation) e uma assistente virtual inteligente, a Serena. Essa solução combina automação e inteligência artificial para proporcionar respostas rápidas e eficientes na resolução de problemas e no atendimento a diversas solicitações. A Serena compreende as necessidades dos usuários ao processar os textos das conversas e, por estar integrada ao sistema de chamados e às bases de políticas e procedimentos da Aena Brasil, consegue executar tarefas automaticamente via RPA. Entre suas principais funções, a Serena é capaz de: ✅ Fechar chamados de criação e desligamento de usuários no Active Directory (AD). ✅ Realizar reset e desbloqueio de contas de rede. ✅ Abrir chamados críticos automaticamente. ✅ Consultar e fornecer informações sobre políticas e procedimentos internos. Com essa automação, a TI da Aena Brasil ganhou mais agilidade, eficiência e proatividade, garantindo uma experiência superior aos usuários e alinhando-se ao padrão de serviço premium esperado pela empresa. Por que a Quality Digital foi escolhida? A Aena Brasil escolheu a Quality Digital inicialmente para fornecer suporte essencial em gestão de data center, infraestrutura e suporte local de TI. A parceria permitiu à Quality Digital prestar assistência direta a 400 usuários, garantindo a disponibilidade e estabilidade dos ambientes de TIC, além de atuar na gestão da equipe de TI da Aena Brasil. A decisão foi baseada na capacidade da Quality Digital de oferecer um suporte robusto, eficiente e alinhado às necessidades estratégicas da Aena, garantindo um alto nível de serviço e contribuindo para a otimização das operações tecnológicas da empresa.

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CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.