Belgium 19-3-26 Country Members Physical french

Vendor Detox: La consolidation vaut-elle le risque ?

Moins de Partenaires : La consolidation vaut-elle le risque ? Le problème est la prolifération des fournisseurs : trop d'outils causant de la complexité, une taxe d'intégration paralysante et de la redondance. La Taxe d'Intégration est le coût caché (en temps, en échecs et en ressources) d'essayer de faire fonctionner ensemble des systèmes disparates. Cet échange se concentre sur des stratégies éprouvées pour simplifier de manière agressive le parc technologique, consolider les fournisseurs et élever certains fournisseurs clés au rang de partenaires stratégiques.

Belgium 24-3-26 Invitation Only Physical english

Killing Zombie Projects: Knowing when to stop, restart, or quietly let go

Every organisation has them, projects that keep running long after their purpose has faded. No one remembers who asked for them, but shutting them down feels riskier than keeping them alive. And eventually, people stay assigned, budgets stay allocated, and energy drains into work that no longer matters. Inertia at its finest. Ending a project is rarely a technical decision. It’s emotional, political, and often tied to past promises or personal reputation. The longer something runs, the harder it becomes to admit it’s time to stop. Yet clearing that backlog of half-dead initiatives is often the only way to make room for new ones. So how do you decide when to pull the plug? What signals show that value is gone, and who gets to say so? How can governance encourage honest calls without punishing those who make them? Let’s discuss how to end gracefully, refocus teams, and turn closure into confidence rather than blame. Bullet in the head? Is that how you kill a zombie, or was it a silver bullet in the heart? A closed conversation on how to make progress by learning to stop.

Belgium 26-3-26 Invitation Only Virtual english

Measuring Value in AI Initiatives: Defining ROI, accountability, and measurable outcomes in complex environments

AI projects continue to multiply, but proving their value remains difficult. Most organisations can track activity, not impact. Dashboards count pilots and models, yet few translate to measurable business outcomes. The result is familiar: success stories without clarity on what they actually delivered. The real issue is measurement. Traditional ROI metrics fail when AI changes decisions more than results. Financial indicators miss the operational gains, while qualitative benefits often sound too vague to defend. Without clear evidence, budgets come under scrutiny and confidence erodes. This session focuses on how to connect AI work with business outcomes through structured metrics, governance, and accountability. We’ll explore how value tracking evolves from experimentation to scale, which indicators earn trust at board level, and where measurement stops being meaningful. A closed exchange for comparing methods, tools, and lessons learned in defining, proving, and sustaining AI impact.

March 24, 2026 Squad Session Invitation Only Physical english

Killing Zombie Projects: Knowing when to stop, restart, or quietly let go

March 26, 2026 Squad Session Invitation Only Physical english

Measuring Value in AI Initiatives: Defining ROI, accountability, and measurable outcomes in complex environments

March 31, 2026 Squad Session Invitation Only Physical english

Composability in Practice: Building modular systems that stay coherent as they grow

Composability sounds elegant in theory: small, independent parts that come together to form something greater, but in practice, it’s messy. What happens when modules overlap, APIs evolve differently across domains, and governance struggles to keep pace? What was meant to simplify architecture sometimes ends up multiplying it.

Please Log In with your CIONET account first

Discovering Nordzucker: The Beginning Of An Exciting Partnership With Stefanini

Recognizing the need for a fresh approach to fuel innovation and efficiency, Nordzucker partnered with Stefanini to reimagine their IT landscape. After nearly two decades of working within the ITIL framework without achieving desired performance metrics, the company embraced a bold "greenfield" strategy.

A Rich History Spanning Over 185 Years

Nordzucker is a name that resonates with history and progress. With roots dating back over 185 years, this international sugar company has grown from its humble beginnings in a single German sugar factory to become a significant player across Europe and Australia. Today, it boasts 21 sugar factories staffed by around 3,900 employees, collectively producing more than 200 products.

The Path to Progress: Nordzucker’s Inspiring Transformation Journey

In the dynamic world of business, transformation is more than a necessity—it’s an opportunity to redefine what’s possible. For Nordzucker, one of Europe’s leading sugar producers, the turning point sparked a bold quest for improvement. That’s where we, Stefanini, came in—a global technology solutions provider ready to take on the challenge, whose collaborative spirit and expertise aligned seamlessly with Nordzucker’s goals.

Redesigning Processes: A Fresh Start with Greenfield Thinking

Nordzucker relied on the ITIL framework to manage their IT operations. However, performance reviews revealed that their systems and processes needed a reinvention, not just an update. Adopting a greenfield approach, the team started with a clean slate—rethinking their process. It was about fostering collaboration and co-creation between the two teams.

Oana Chetves, Business Development Manager at Stefanini, reflected on this pivotal phase: “I remember that throughout all the meetings we highly appreciated the transparency from all the Nordzucker team which helped us put together the proper solutioning in place.”

Tackling Challenges: Turning Obstacles into Opportunities

Nordzucker faced operational challenges as low resolution rates at the first support level led to increased workloads, backlogs, and longer ticket resolution times—a frustrating experience for end-users. Nordzucker implemented ServiceNow as their new IT Service Management (ITSM) tool. This strategic decision enabled them to establish a 24/7 team for comprehensive incident management. They also introduced SophieX, an advanced voice translation service available in multiple languages, including Danish, Swedish, Finnish, Lithuanian, Polish, and Slovak.

This innovative solution made support more accessible, bridging language gaps and elevating user satisfaction.

Building Strong Partnerships: Trust as the Cornerstone

What stood out was not just Stefanini’s technical expertise but also their speed, responsiveness, and preparedness during global engagements. Michael Riepshoff, Head of IT Operations at Nordzucker, shared his appreciation: “We were looking for someone to guide us on this journey, with broad experience, that has the ability to co-innovate with us. The speed delivered in getting back to our requests and also the level of preparedness for all the colleagues in Stefanini that were involved was quite outstanding. “

This partnership was built on mutual trust and a shared commitment to excellence. By aligning their visions and focusing on seamless execution, Nordzucker and Stefanini created a foundation for sustainable growth and long-term success.

Looking Ahead: Writing the Next Chapter

With these transformative steps, Nordzucker has not only streamlined their operations but also taken steps into enhancing the experience for their end-users. As they continue on this path, the future holds endless possibilities for growth and innovation.

Together with Stefanini, Nordzucker is embracing challenges with confidence, turning them into opportunities to innovate and excel. This journey is far from over. As they carve out new milestones and redefine success, Nordzucker’s transformation story stands as a testament to the power of vision, partnership, and resilience.

Technologies

ServiceNow IT Service Management

Partners

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.