Belgium 13-11-25 Country Members Physical english

The New CISO - CIONET Belgium: Community Event

The Role of the Chief Information Security Officer (CISO) The role of the Chief Information Security Officer (CISO) is no longer confined to securing the network perimeter. As organisations become more digitally connected and data-driven, the CISO’s responsibilities have expanded far beyond traditional security measures. Today’s CISO must not only defend against cyber threats but also enable the business to innovate securely, manage complex regulatory environments, and instill a culture of trust across the organisation. This event will explore the evolving role of the CISO as a strategic leader who balances security with business enablement. As digital transformation accelerates, how can CISOs align their security strategies with organisational goals, ensure compliance, and lead their teams in the fight against increasingly sophisticated threats? Key Discussion Points: From Gatekeeper to Strategic Partner: How CISOs can shift from being seen as barriers to innovation to becoming key enablers of business agility and transformation through security. Balancing Risk and Innovation: Learn how top CISOs navigate the delicate balance between mitigating risk and supporting the organisation’s need to innovate and scale in a secure environment. Governance, Risk, and Compliance (GRC): Explore how CISOs are managing an increasingly complex regulatory landscape, ensuring compliance while still driving business objectives forward. Building a Security-First Culture: Practical strategies for CISOs to foster a culture where security is embedded into every part of the business, from boardroom discussions to frontline operations. CISO as Crisis Manager: How to prepare for and lead your organisation through major cybersecurity incidents. From ransomware attacks to data breaches, we’ll discuss how today’s CISO is as much a crisis manager as they are a strategist. Why You Should Attend: As a CISO, your role is evolving faster than ever before. This event is designed to provide you with actionable insights into how to embrace your expanded responsibilities while keeping your organisation safe and secure. Whether you’re focused on aligning security with business goals, navigating regulatory challenges, or leading in times of crisis, this event will equip you with the strategies to lead the next era of cybersecurity.

Belgium 18-11-25 Squad Only Physical english

Business Process Driven Architecture ; Designing systems that follow how your organisation actually works

Too often, architecture is drawn top-down, neat boxes, elegant flows, and little connection to the way teams really work. But what if we flipped it? What if our systems evolved from the actual processes, pains, and needs that drive the business? If you’re tired of systems that look good on slides but frustrate in practice, this session will ground the conversation where value is created, at the process level.

Belgium 18-11-25 Invitation Only Physical english

Telenet Business Leadership Circle - Scalable IT Operating Models

As businesses navigate increasing demands for agility and digital transformation, aligning IT strategies with business goals is essential for success. This roundtable will bring together CIOs, CTOs, and Digital Leaders to explore how to develop and manage IT Operating Models that effectively support business objectives. The discussion will focus on the key components of an IT Operating Model, including people, processes, technology, and governance, and the importance of agility in today’s fast-paced environment.

November 18, 2025 Squad Session Squad Only Physical english

Business Process Driven Architecture ; Designing systems that follow how your organisation actually works

November 20, 2025 Squad Session Squad Only Virtual english

Data Spaces and Digital Trust ; What it takes to collaborate safely across ecosystems

You can’t build a smart service without smart data. And you can’t access smart data without trust. Across Europe, industries are trying to make this work, through data spaces, standardisation, and new governance frameworks. But progress is slow. If you’re part of a sector with potential for shared intelligence, but stuck in silos, this session will challenge assumptions and explore practical pathways.

November 25, 2025 Squad Session Squad Only Virtual english

Compliance by Design ; Making AI, GDPR, and the AI Act part of your operating model

Compliance is no longer about checklists. It’s about system design. With the EU AI Act approaching, and GDPR enforcement tightening, organisations must embed legal and ethical boundaries deep into how they build, deploy, and monitor technology. If your AI and data projects feel increasingly legal, this session will help you redesign the bridge between policy and platform.

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Discovering Nordzucker: The Beginning Of An Exciting Partnership With Stefanini

Recognizing the need for a fresh approach to fuel innovation and efficiency, Nordzucker partnered with Stefanini to reimagine their IT landscape. After nearly two decades of working within the ITIL framework without achieving desired performance metrics, the company embraced a bold "greenfield" strategy.

A Rich History Spanning Over 185 Years

Nordzucker is a name that resonates with history and progress. With roots dating back over 185 years, this international sugar company has grown from its humble beginnings in a single German sugar factory to become a significant player across Europe and Australia. Today, it boasts 21 sugar factories staffed by around 3,900 employees, collectively producing more than 200 products.

The Path to Progress: Nordzucker’s Inspiring Transformation Journey

In the dynamic world of business, transformation is more than a necessity—it’s an opportunity to redefine what’s possible. For Nordzucker, one of Europe’s leading sugar producers, the turning point sparked a bold quest for improvement. That’s where we, Stefanini, came in—a global technology solutions provider ready to take on the challenge, whose collaborative spirit and expertise aligned seamlessly with Nordzucker’s goals.

Redesigning Processes: A Fresh Start with Greenfield Thinking

Nordzucker relied on the ITIL framework to manage their IT operations. However, performance reviews revealed that their systems and processes needed a reinvention, not just an update. Adopting a greenfield approach, the team started with a clean slate—rethinking their process. It was about fostering collaboration and co-creation between the two teams.

Oana Chetves, Business Development Manager at Stefanini, reflected on this pivotal phase: “I remember that throughout all the meetings we highly appreciated the transparency from all the Nordzucker team which helped us put together the proper solutioning in place.”

Tackling Challenges: Turning Obstacles into Opportunities

Nordzucker faced operational challenges as low resolution rates at the first support level led to increased workloads, backlogs, and longer ticket resolution times—a frustrating experience for end-users. Nordzucker implemented ServiceNow as their new IT Service Management (ITSM) tool. This strategic decision enabled them to establish a 24/7 team for comprehensive incident management. They also introduced SophieX, an advanced voice translation service available in multiple languages, including Danish, Swedish, Finnish, Lithuanian, Polish, and Slovak.

This innovative solution made support more accessible, bridging language gaps and elevating user satisfaction.

Building Strong Partnerships: Trust as the Cornerstone

What stood out was not just Stefanini’s technical expertise but also their speed, responsiveness, and preparedness during global engagements. Michael Riepshoff, Head of IT Operations at Nordzucker, shared his appreciation: “We were looking for someone to guide us on this journey, with broad experience, that has the ability to co-innovate with us. The speed delivered in getting back to our requests and also the level of preparedness for all the colleagues in Stefanini that were involved was quite outstanding. “

This partnership was built on mutual trust and a shared commitment to excellence. By aligning their visions and focusing on seamless execution, Nordzucker and Stefanini created a foundation for sustainable growth and long-term success.

Looking Ahead: Writing the Next Chapter

With these transformative steps, Nordzucker has not only streamlined their operations but also taken steps into enhancing the experience for their end-users. As they continue on this path, the future holds endless possibilities for growth and innovation.

Together with Stefanini, Nordzucker is embracing challenges with confidence, turning them into opportunities to innovate and excel. This journey is far from over. As they carve out new milestones and redefine success, Nordzucker’s transformation story stands as a testament to the power of vision, partnership, and resilience.

Technologies

ServiceNow IT Service Management

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.