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Belgium 13-11-25 Country Members Physical english

The New CISO - CIONET Belgium: Community Event

The Role of the Chief Information Security Officer (CISO) The role of the Chief Information Security Officer (CISO) is no longer confined to securing the network perimeter. As organisations become more digitally connected and data-driven, the CISO’s responsibilities have expanded far beyond traditional security measures. Today’s CISO must not only defend against cyber threats but also enable the business to innovate securely, manage complex regulatory environments, and instill a culture of trust across the organisation. This event will explore the evolving role of the CISO as a strategic leader who balances security with business enablement. As digital transformation accelerates, how can CISOs align their security strategies with organisational goals, ensure compliance, and lead their teams in the fight against increasingly sophisticated threats? Key Discussion Points: From Gatekeeper to Strategic Partner: How CISOs can shift from being seen as barriers to innovation to becoming key enablers of business agility and transformation through security. Balancing Risk and Innovation: Learn how top CISOs navigate the delicate balance between mitigating risk and supporting the organisation’s need to innovate and scale in a secure environment. Governance, Risk, and Compliance (GRC): Explore how CISOs are managing an increasingly complex regulatory landscape, ensuring compliance while still driving business objectives forward. Building a Security-First Culture: Practical strategies for CISOs to foster a culture where security is embedded into every part of the business, from boardroom discussions to frontline operations. CISO as Crisis Manager: How to prepare for and lead your organisation through major cybersecurity incidents. From ransomware attacks to data breaches, we’ll discuss how today’s CISO is as much a crisis manager as they are a strategist. Why You Should Attend: As a CISO, your role is evolving faster than ever before. This event is designed to provide you with actionable insights into how to embrace your expanded responsibilities while keeping your organisation safe and secure. Whether you’re focused on aligning security with business goals, navigating regulatory challenges, or leading in times of crisis, this event will equip you with the strategies to lead the next era of cybersecurity.

Belgium 18-11-25 Squad Only Physical english

Business Process Driven Architecture ; Designing systems that follow how your organisation actually works

Too often, architecture is drawn top-down, neat boxes, elegant flows, and little connection to the way teams really work. But what if we flipped it? What if our systems evolved from the actual processes, pains, and needs that drive the business? If you’re tired of systems that look good on slides but frustrate in practice, this session will ground the conversation where value is created, at the process level.

Belgium 18-11-25 Invitation Only Physical english

Telenet Business Leadership Circle - Scalable IT Operating Models

As businesses navigate increasing demands for agility and digital transformation, aligning IT strategies with business goals is essential for success. This roundtable will bring together CIOs, CTOs, and Digital Leaders to explore how to develop and manage IT Operating Models that effectively support business objectives. The discussion will focus on the key components of an IT Operating Model, including people, processes, technology, and governance, and the importance of agility in today’s fast-paced environment.

November 18, 2025 Squad Session Squad Only Physical english

Business Process Driven Architecture ; Designing systems that follow how your organisation actually works

November 20, 2025 Squad Session Squad Only Virtual english

Data Spaces and Digital Trust ; What it takes to collaborate safely across ecosystems

You can’t build a smart service without smart data. And you can’t access smart data without trust. Across Europe, industries are trying to make this work, through data spaces, standardisation, and new governance frameworks. But progress is slow. If you’re part of a sector with potential for shared intelligence, but stuck in silos, this session will challenge assumptions and explore practical pathways.

November 25, 2025 Squad Session Squad Only Virtual english

Compliance by Design ; Making AI, GDPR, and the AI Act part of your operating model

Compliance is no longer about checklists. It’s about system design. With the EU AI Act approaching, and GDPR enforcement tightening, organisations must embed legal and ethical boundaries deep into how they build, deploy, and monitor technology. If your AI and data projects feel increasingly legal, this session will help you redesign the bridge between policy and platform.

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Keeping Customers Happy and Self-Service with Semantic Search at ING Direct

ING Direct aims to enhance customer experience by providing swift and accurate online support. To achieve this, they seek a solution that can comprehend written customer inquiries and deliver appropriate responses, reducing the need for call center interactions.

CUSTOMER

ING Direct, part of the ING Group, is a global financial leader with a strong European base that offers online banking services.

CHALLENGE

Simplicity is key when it comes to the customer service experience. The quicker customers can find answers to their questions, the better. ING Direct sought to improve their customer experience by providing timely and accurate responses to customers online before contacting their call center. The challenge was creating a customer communication portal that could understand written customer inquiries and deliver accurate responses.

SOLUTION

Expert.ai developed an advanced semantic search engine for ING Direct to optimize search and information retrieval on their customer portal. The advanced semantic engine combines search, analysis and natural language processing capabilities to bring complete semantic and linguistic understanding to customer queries, including variations in language such as slang or abbreviations. The semantic engine enables customers to interact with the portal in the same way they would with a live assistant. For example, a customer can ask, “How much does it cost to open a bank account?” and receive an immediate and accurate response. This not only improves the customer experience, but reduces the number of inbound calls to the call center.

BENEFITS

- Reduced costs of inbound customer call center by 6%
- Reduced call center inquiries by 46%
- Dramatically improved customer experience

ING Direct is always looking for innovative and interactive services that extend the range of our offer and ensure more accurate customer support. Expert.ai’s semantic technology has allowed us to implement a system that helps us accurately identify customer needs and satisfy them quickly and effectively while improving our call center performance.

Technologies

Expert.ai Smart Search

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.