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Belgium 13-1-26 Squad Only Virtual english

Moving Legacy Systems to the Cloud Efficiently : Balancing cost, risk, and continuity in complex migrations

Migrating legacy systems to the cloud remains one of the toughest balancing acts in IT. Every choice affects stability, cost, and trust at once, and what starts as a modernisation effort quickly turns into a negotiation between ambition and reality. Suddenly budgets rise, dependencies appear late, and timelines tighten as old architectures collide with new expectations. In the end, success depends on sequencing, ownership, and aligning business priorities with infrastructure limits, and not only on technical readiness. Making it work requires more than a plan on paper. Knowing which systems genuinely belong in the cloud, which can wait, and which should stay put shapes the entire roadmap and defines its success. Each refactoring decision sets the level of future flexibility, but it also drives cost and risk. The trade-offs between speed, sustainability, and resilience only become clear once migration begins and pressure builds. Let’s discuss how to plan migrations that stay on track, manage hidden dependencies, and handle downtime with confidence. Let’s also discuss how governance, testing, and vendor coordination keep progress visible and credible. Are you in? A closed conversation for those who turn cloud migration from a disruption into a long-term advantage.

Belgium 20-1-26 All Members Physical english

The CIO as Investor - CIONET Belgium Annual Event

CIOs today are being judged less as technology leaders and more as portfolio managers. Every euro is under scrutiny. Boards and CFOs demand lower run costs, higher efficiency, and clear ROI from every digital initiative. Yet, they also expect CIOs to place bets on disruptive technologies that will keep the enterprise competitive in five years. This constant tension is redefining the role. In this session, we go beyond FinOps and cost reporting to tackle the strategic financial dilemmas CIOs face.

Belgium 22-1-26 Invitation Only Virtual english

AI-Driven Development: Redesigning workflows, responsibilities, and trust in the age of automation

AI coding assistants entered development teams quietly, but their impact grows by the day. What started as autocomplete now shapes architecture decisions, documentation, and testing. And when productivity gains are visible, so are new risks: security blind spots, uneven quality, and the slow erosion of shared standards. Teams move faster, but not always in the same direction. The challenge has become integration rather than adoption. And new questions have risen: how do you blend automation into established practices without losing oversight? When is human review still essential, and what should the rules of collaboration between developer and machine look like? As AI tools learn from proprietary code, where do responsibility and accountability sit? Let’s talk about how to redefine those workflows, balancing creativity with control, and protecting code quality in a hybrid human-AI environment. A closed conversation on where AI accelerates progress, where it introduces new debt, and how development culture must evolve to stay credible.

January 13, 2026 Squad Session Invitation Only Virtual english

Moving Legacy Systems to the Cloud Efficiently : Balancing cost, risk, and continuity in complex migrations

January 22, 2026 Squad Session Invitation Only Virtual english

AI-Driven Development: Redesigning workflows, responsibilities, and trust in the age of automation

January 27, 2026 Squad Session Invitation Only Physical english

Zero Trust in Reality : Making segmentation, identity, and access work in complex environments

Zero Trust sounds simple on paper: trust no one, verify everything. But once you start implementing it, the fun begins. Legacy systems, hybrid networks, and human habits don’t read the manual. The idea is solid; the execution, not so much.

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Keeping Customers Happy and Self-Service with Semantic Search at ING Direct

ING Direct aims to enhance customer experience by providing swift and accurate online support. To achieve this, they seek a solution that can comprehend written customer inquiries and deliver appropriate responses, reducing the need for call center interactions.

CUSTOMER

ING Direct, part of the ING Group, is a global financial leader with a strong European base that offers online banking services.

CHALLENGE

Simplicity is key when it comes to the customer service experience. The quicker customers can find answers to their questions, the better. ING Direct sought to improve their customer experience by providing timely and accurate responses to customers online before contacting their call center. The challenge was creating a customer communication portal that could understand written customer inquiries and deliver accurate responses.

SOLUTION

Expert.ai developed an advanced semantic search engine for ING Direct to optimize search and information retrieval on their customer portal. The advanced semantic engine combines search, analysis and natural language processing capabilities to bring complete semantic and linguistic understanding to customer queries, including variations in language such as slang or abbreviations. The semantic engine enables customers to interact with the portal in the same way they would with a live assistant. For example, a customer can ask, “How much does it cost to open a bank account?” and receive an immediate and accurate response. This not only improves the customer experience, but reduces the number of inbound calls to the call center.

BENEFITS

- Reduced costs of inbound customer call center by 6%
- Reduced call center inquiries by 46%
- Dramatically improved customer experience

ING Direct is always looking for innovative and interactive services that extend the range of our offer and ensure more accurate customer support. Expert.ai’s semantic technology has allowed us to implement a system that helps us accurately identify customer needs and satisfy them quickly and effectively while improving our call center performance.

Technologies

Expert.ai Smart Search

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.