<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=2528533714139722&amp;ev=PageView&amp;noscript=1">
New call-to-action
be-page-banner (1)

Welcome to CIONET Belgium

Realise your ambition! Connect with your local community of digital leaders.

See what's next

Upcoming Events

 
Banner

Belgium 9-9-25 Squad Only Physical english

Fixing the Data Foundations ; Making data trustworthy, consistent, and ready for action

As Belgium navigates the complexities of GDPR and various data sovereignty regulations, organizations across multiple industries face both challenges and opportunities in managing their data across borders. The quest for compliance often intersects with the need for business growth, raising questions about the balance between protection and progress. How can companies effectively own and safeguard their data while ensuring compliance without stifling innovation and expansion in a multi-industry landscape?

Read More
Banner

Belgium 11-9-25 Squad Only Virtual english

Customer Experience at the Frontline ; Designing digital tools that actually work

You’ve built the portal. Added the chatbot. Rolled out self-service. But your support lines are still ringing. And your frontline teams are still improvising. If you want digital services to feel seamless, not just look polished, this session brings you back to where value is felt: at the frontline.

Read More
Banner

Belgium 13-9-25 All Members Physical english

CIONET Cycling Event

Join us for a scenic ride along the route of the Brabantse Pijl!This ride is suitable for all levels of cyclists and doesn’t require advanced technical skills. We’ll start at de Zoete Waters, where parking is available, and head into the charming Brabant region. Along the way, we’ll tackle some of the area’s iconic climbs — including the legendary Moskesstraat, known for its cobbled character and history in pro cycling. Expect a relaxed, friendly atmosphere and beautiful views throughout. Whether you're training, exploring, or just riding for fun, you’re more than welcome to join!

Read More

Upcoming TRIBE Events

 
Banner

September 9, 2025 Squad Session Invitation Only Virtual polish

Talenty w akcji: sekrety pozyskiwania i rozwoju w CIRF

Utrzymanie talentów w organizacji IT ulokowanej na konkurencyjnym rynku pracy to nie lada zadanie. A jeśli do tego mówimy o organizacji z sektora publicznego? O swoich i swojej organizacji doświadczeniach, metodach i programach opowie Anna Wituła z CIRF. Będzie to jak zawsze okazja do dyskusji na temat różnych sposobów na utrzymanie talentów w firmie.

Read More
Banner

September 9, 2025 Squad Session Squad Only Physical english

Fixing the Data Foundations ; Making data trustworthy, consistent, and ready for action

As Belgium tackles GDPR and data sovereignty rules, organizations face challenges and opportunities in cross-border data management. Balancing compliance with growth raises key questions: How can companies protect and control their data while staying compliant—without blocking innovation and expansion across industries?

Read More
Banner

September 11, 2025 Squad Session Invitation Only Virtual polish

(Nie)bezpieczny łańcuch dostaw OT: co powinien wiedzieć dział IT

W fabrykach cyberbezpieczeństwo często zależy od podwykonawców – integratorów, dostawców systemów automatyki i firm serwisowych, które mają zaskakująco szeroki dostęp do infrastruktury OT. W tej prezentacji Igor Zbyryt z BZK pokaże, jak z perspektywy końcowego użytkownika i integratora wygląda współpraca z tymi firmami oraz jakie realne ryzyka to niesie – również w kontekście NIS2. Zamiast wyliczać różnice między IT a OT, skupi się na wspólnym mianowniku i tym, co trzeba zmienić w podejściu organizacji, żeby cyber w produkcji zaczęło działać.

Read More

CIONET Partner Updates

CIONET Partner Updates

Recent Cases

Please Log In with your CIONET account first

Legal & General use AWS AI to transform Customer Experience, Speed, and Productivity

Using AWS, we now have a much more robust, elastic, and event driven architecture.” - Tariq Surty, IT Director, Retail Retirements Division, Legal & General

“Using AWS, we now have a much more robust, elastic, and event driven architecture.” - Tariq Surty, IT Director, Retail Retirements Division, Legal & General

 
Imagine you have over 5 million customers who send in paper forms amounting to 5,000 pieces daily. To best serve your customers—and to meet regulatory requirements—you need a way to process all these documents quickly and accurately. To meet this challenge, financial services firm Legal & General (L&G) modernized the daily ingestion of thousands of pension documents for its UK retail retirements division (RRD) using Amazon Web Services (AWS). L&G’s UK RRD migrated from its legacy scanning solution to AWS, using artificial intelligence (AI)–powered services. As a result, the division improved document processing speed, compliance with its regulatory service level agreements (SLAs), and staff productivity.
 
 
Modernizing Document Management Using AWS
 
L&G’s UK RRD has 5.2 million workplace pension members who send in more than 1 million paper documents per year, requesting, for example, a change of address or beneficiary. The division must process and respond to each one within a set period. It wanted to make the process more efficient, scalable, and cost-effective. “Using AWS, we now have a much more robust, elastic, and event-driven architecture,” says Tariq Surty, IT director for the RRD at L&G.
 
The UK RRD, alongside its local AWS team, created an internal proof of concept to ratify use of Amazon Textract, a machine learning (ML) service that automatically extracts text, handwriting, layout elements, and data from scanned documents. The division then engaged AWS Professional Services—a global team of experts that helps companies use AWS—to complete its project quickly and reliably, from designing the proof of concept to scaling into full production.
 
 
Improving Processing Speed and Staff Productivity with ML
 
L&G’s cloud-focused solution for document management is Docusort. It processes documents with ML using Amazon Textract and Amazon SageMaker, a fully managed service that brings together a broad set of tools for high-performance, low-cost ML. Docusort classifies documents, extracts the relevant datasets, and pushes that data to backend systems to update customer information.
 
Using AWS, L&G can now process 1,000 documents concurrently in 30 minutes, and with the serverless architecture, its solution can scale up and down to meet any workload. Before, processing was limited by the number of people handling the documents. With these time savings, the UK RRD meets SLA requirements more accurately and consistently. As a result, the division has been able to redeploy five employees, improving business productivity.
 
 
Moving Forward with Generative AI
 
L&G plans to use its Docusort solution as a template for other use cases where ML might be useful. In particular, the company is exploring how to apply generative AI to processes such as managing complaints, supporting the underwriting process, and analyzing customer feedback.
 
“We’ve learned how to manage, train, and maintain ML models, and we’re in a great place to use generative AI for new use cases now that we have a proven modular, elastic, and serverless architecture, which is really exciting,” says Surty.

Partners

CIONET Circles

CIONET Business Circles

Banner
Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Read More
Banner
Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Read More
Banner
Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Read More
Banner
Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

Read More

Check out our latest news

Testimonials

Geert Goethals
Geert Goethals
CIO
Sibelga
Bahadir Samli
Bahadir Samli
CIO
ING Belgique
2-Feb-29-2024-11-35-00-9309-AM
Bart Kerkhofs
Vice President & Head of IT
Bridgestone EMIA
Untitled design (1)-Apr-01-2022-10-58-34-57-AM
Michał Paprocki
Group CIO
Euroclear
1-Feb-29-2024-11-34-59-8990-AM
Manfred Boudreaux-Dehmer
Chief Information Officer
NATO
Untitled design-Nov-22-2023-08-42-05-3178-AM
Annick Faes
Vice President IT and CIO Medical Devices EMEA
Johnson & Johnson
Piet_De_Ceuleners
Piet De Ceuleners
Global IT Director
Melexis
1658251930890
Dirk De Bevere
Large Enterprise Sales Leader
Telenet Business
Untitled design-7
Stef Schampaert
Country Managing Director BeLux
Red Hat
CIONET Belgium - Advisory Board Member - Geert Lejon
Geert Lejon
Vice President Head of Belux / Head of Comms Benelux
Cognizant
Kevin_Ledegen
Kevin Ledegen
Group IT director
SDWorx
Gunter-Van-Craen_Small
Gunter Van Craen
Chief Digital & Information Officer
Bekaert
Thomas Kessler
Thomas Kessler
Partner | CIO Programme Leader
Deloitte
Emmanuel Gob
Emmanuel Gob
CIO
DPD
pascal pauwels
Pascal Pauwels
CIO
Colruyt
Untitled design (4)-Dec-13-2023-10-53-15-5032-AM
Koen Segers
Managing Director Belgium and Luxembourg
Dell Technologies
benoit dewaele
Benoît Dewaele
Group IT Directo
Vandemoortele
Dirk Deridder-1
Dirk Deridder
CTO - Technology Services & Practices
SMALS
Thierry Driesens
Thierry Driesens
CIO
TVH
Untitled design-Sep-18-2023-11-59-29-7866-AM
Koen Vandaele
CIO
Delen Private Bank
Untitled design (4)-Jun-12-2023-01-23-11-7540-PM
Liesbet D'hoker
Managing Director
Kyndryl BeLux
steven-vermeulen
Steven Vermeulen
CIO
Digitaal Vlaanderen
Jack Hamande
Jack Hamande
Director General Digital Transformation
Federale Overheidsdienst Beleid en Ondersteuning
Tom Tomczak
Tom Tomczak
Chief Commercial Officer (CCO)
NRB
1726588748718
Cassandre Laurent
Directeur général
Agence du Numérique
an swalens
An Swalens
Head Of IT (CIO)
National Bank of Belgium
Untitled design (2)-Apr-01-2022-10-58-34-68-AM
Elke Laeremans
Chief Digital & Supply Chain Officer at Casa International
CIONET Belgium - Advisory Board Member - Koen Van Loo
Koen Van Loo
CIO
Group S.
Peter Sany
Peter Sany
Executive Advisor
Zoom
CIONET Belgium - Advisory Board Member - Steven De Haes
Steven De Haes
Dean
Antwerp Management School
Marleen Thorré
Marleen Thorré
Head of Digital EMEA
Mitsubishi Chemical Group
christel-plessers
Christel Plessers
Head of IT European Markets
Mercedes-Benz Europe
bauduin cor
Baudouin Corlùy
Chief Market Development Officer
LCL Data Centers

Team

Luc Hendrikx
Luc Hendrikx
CEO
Inès De Bien
Inès De Bien
Partner - CCO
1-Feb-08-2022-10-22-08-68-AM
Daniel Eycken
Partner - COO
Hendrik Deckers
Hendrik Deckers
Founder - MD
Untitled design (1)-2
Jelte Scheys
Tribes Sales Director Belgium
foto Herman
Herman Roelandts
Tribe Master
Joseph Antoun
Joseph Antoun
Senior Program Director
1-Dec-16-2021-02-15-57-02-PM
Eman De Sutter
Program Manager
4-Feb-08-2022-10-22-09-03-AM
Shelly Deracourt
Program Manager
Untitled design (5)-Sep-01-2022-02-47-55-60-PM
Charlotte Coen
Partner Success Manager
Untitled design (1)-Nov-22-2023-08-56-42-6802-AM
Ivana Bradvica
Junior Event Manager
ML B-W-1
Martine Lefevre
Financial Controller
Vlera Berishaa (1)
Vlera Berisha
Junior Community Manager
Phaedra Vanhaeren
Phaedra Vanhaeren
Programme & Event Manager

Contact us

Would you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!