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Belgium 13-1-26 Squad Only Virtual english

Moving Legacy Systems to the Cloud Efficiently : Balancing cost, risk, and continuity in complex migrations

Migrating legacy systems to the cloud remains one of the toughest balancing acts in IT. Every choice affects stability, cost, and trust at once, and what starts as a modernisation effort quickly turns into a negotiation between ambition and reality. Suddenly budgets rise, dependencies appear late, and timelines tighten as old architectures collide with new expectations. In the end, success depends on sequencing, ownership, and aligning business priorities with infrastructure limits, and not only on technical readiness. Making it work requires more than a plan on paper. Knowing which systems genuinely belong in the cloud, which can wait, and which should stay put shapes the entire roadmap and defines its success. Each refactoring decision sets the level of future flexibility, but it also drives cost and risk. The trade-offs between speed, sustainability, and resilience only become clear once migration begins and pressure builds. Let’s discuss how to plan migrations that stay on track, manage hidden dependencies, and handle downtime with confidence. Let’s also discuss how governance, testing, and vendor coordination keep progress visible and credible. Are you in? A closed conversation for those who turn cloud migration from a disruption into a long-term advantage.

Belgium 20-1-26 All Members Physical english

The CIO as Investor - CIONET Belgium Annual Event

CIOs today are being judged less as technology leaders and more as portfolio managers. Every euro is under scrutiny. Boards and CFOs demand lower run costs, higher efficiency, and clear ROI from every digital initiative. Yet, they also expect CIOs to place bets on disruptive technologies that will keep the enterprise competitive in five years. This constant tension is redefining the role. In this session, we go beyond FinOps and cost reporting to tackle the strategic financial dilemmas CIOs face.

Belgium 22-1-26 Invitation Only Virtual english

AI-Driven Development: Redesigning workflows, responsibilities, and trust in the age of automation

AI coding assistants entered development teams quietly, but their impact grows by the day. What started as autocomplete now shapes architecture decisions, documentation, and testing. And when productivity gains are visible, so are new risks: security blind spots, uneven quality, and the slow erosion of shared standards. Teams move faster, but not always in the same direction. The challenge has become integration rather than adoption. And new questions have risen: how do you blend automation into established practices without losing oversight? When is human review still essential, and what should the rules of collaboration between developer and machine look like? As AI tools learn from proprietary code, where do responsibility and accountability sit? Let’s talk about how to redefine those workflows, balancing creativity with control, and protecting code quality in a hybrid human-AI environment. A closed conversation on where AI accelerates progress, where it introduces new debt, and how development culture must evolve to stay credible.

January 13, 2026 Squad Session Invitation Only Virtual english

Moving Legacy Systems to the Cloud Efficiently : Balancing cost, risk, and continuity in complex migrations

January 22, 2026 Squad Session Invitation Only Virtual english

AI-Driven Development: Redesigning workflows, responsibilities, and trust in the age of automation

January 27, 2026 Squad Session Invitation Only Physical english

Zero Trust in Reality : Making segmentation, identity, and access work in complex environments

Zero Trust sounds simple on paper: trust no one, verify everything. But once you start implementing it, the fun begins. Legacy systems, hybrid networks, and human habits don’t read the manual. The idea is solid; the execution, not so much.

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Why Taskrabbit chose Ultimate over 12 other competitors

Taskrabbit had tried other AI providers before, but none had been able to meet their needs — until they found Ultimate. Learn how Ultimate’s product features fit with their unique use cases better than any other vendor on the market.

Taskrabbit at a glance

The customer

Taskrabbit is a global digital platform that connects people seeking help with household tasks, such as furniture assembly, moving, and home improvements, to skilled, reliable Taskers in their communities.

The market

Taskrabbit is a two-sided marketplace that includes self-employed independent contractors, known as Taskers, and the clients who hire them.

The support team

250 agents offer localized support in 9 languages throughout North America and Europe.

The channels

Taskrabbit offers support across both ticket and chat. With Ultimate's bot, they have successfully automated 100% of first contact on support queries that they receive via chat.

The situation

After trying other providers in the past, Taskrabbit was in search of an automation solution that could meet their unique use cases.

The solution

Ultimate's chat automation solution proved to be the best fit for Taskrabbit thanks to our customizable analytics dashboard and ability to offer support localized by region.

Getting started with Ultimate

Taskrabbit had doubts about whether any automation solution could meet their specific needs. They had even tried other providers before, but had found the implementation too clunky and the bots too simplistic. The challenge for them was in the fact that they have unique use cases, as they serve a two-sided marketplace of both self-employed workers and the clients who hire them. More than simply being multilingual, their bot would also need to be able to route queries to the right countries by picking up on location and regional dialects, say for French Canadian or US Spanish. It was in meeting these specific requirements — along with ease of use and implementation — that Ultimate won out.

Mimi Erlick, Taskrabbit's Senior Program Manager, initially discovered Ultimate on Zendesk's list of recommended chatbots — an endorsement that stood out amid their automation skepticism. And beyond simply being able to meet their complex use cases, Ultimate’s product features — from the Zendesk integration and customizable analytics dashboard to its headless capability — enabled them to launch their bot in 9 languages within just 2 months. Mimi also credits Ethan, their customer success manager (CSM) at Ultimate, for their success in launching so quickly. “He understood what my questions were and was available to help us every day. I’d rate the support we got from Ultimate a million out of ten.” Now, 100% of chats start with their bot, and they’ve reached a 28% deflection rate — far exceeding their initial KPIs.

Get started with automation today

“When choosing a bot provider, it’s really about what the implementation looks like. We were focused on the ease of use with building and on the quality of the product features. That’s where Ultimate won.”

Mimi Erlick
Senior Program Manager, Taskrabbit

Deflection rate: 28%

Languages offered: 9

First contact automated: 100%

AI use case spotlight: Providing highly-localized automated support

Taskrabbit needed a bot that could route queries to the right geographic location, as different regions have unique support needs. This feat had proven too complex for other bots they’d tried in the past.
Ultimate’s bot not only recognizes the language that a customer is typing in but also pulls in the region listed in Zendesk, so someone can be talking in a language but not be tied to that language’s region.
With Ultimate, their bot both communicates in the right language and is able to connect customers to the most accurate content for their region.

Read about our multilingual AI

Use case spotlight: Customizable reporting with the Ultimate analytics dashboard

Before using a bot, Taskrabbit would prompt customers to manually enter their personal data, which often left a lot of room for error.
Through monitoring in their analytics dashboard, Taskrabbit now has much cleaner and more accurate data. This empowers them to craft more impactful support content and improve agent interactions.
The customizable dashboard provides Taskrabbit with useful information and offers a lot of filtering options. Mimi adds that, “since Ultimate acts as a virtual agent within Zendesk, we could also use all of our Zendesk dashes to support our metrics needs.”

Start your automation journey

The success story

Cost effective

Taskrabbit saw near-instant ROI and big annual cost savings with automation.

Happier agents

Agents have reported increased job satisfaction, as more monotonous queries have been taken over by their bot. In fact, Taskrabbit has achieved a 28% deflection rate through automation.

Multilingual

Taskrabbit was able to launch in all 9 languages they serve — including Italian, German, Spanish, French, and English. More than this, their bot offers regional, localized support.

Headless

Our headless solution was less work to launch than other chat automation solutions and enables seamless control of their bot flows.

Technologies

Ultimate: Chat automation Zendesk: A CRM Platform

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.