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Belgium 20-10-2026 Squad Only Virtual English

Deciding What Runs Where: Cloud, Edge, On-Prem, or Hybrid; How to place workloads based on performance, cost, sovereignty, resilience, and AI requirements.

Cloud decisions are becoming more selective. The challenge is deciding where each workload should run based on cost, performance, control, resilience, sovereignty, and business need. Three pressure points usually drive the decision. - Cost visibility becomes harder when usage grows across cloud services, data platforms, and AI workloads. - Performance and latency matter more when systems need fast access to data or support operational processes. - Sovereignty and resilience become critical when data location, continuity, vendor dependency, and exit options enter the discussion. The working question is simple: how do we place workloads where they create the most value while keeping the hybrid landscape manageable? If these trade-offs are on your agenda, let’s compare how others are handling similar choices.

Belgium 10-11-2026 Squad Only Virtual English

Choosing the Right Data Platform Without Creating New Silos; How to balance speed, flexibility, semantics, governance, and long-term maintainability.

Data platforms are meant to simplify access and support better use of data. The challenge is choosing and governing the platform landscape in a way that creates consistency, reuse, and long-term value. Three pressure points usually appear. - Platform choice becomes difficult when teams have different needs for speed, flexibility, cost, and control. - Business meaning needs protection: customer, revenue, product, risk, and FTE need shared definitions across tools. - Ownership and governance need to be clear, so platforms grow with accountability and discipline. The working question is simple: how do we give teams the data capabilities they need while keeping the platform landscape understandable, governed, and reusable? If these questions are familiar, let’s compare approaches with others facing the same data landscape.

Belgium 13-11-2026 Squad Only Physical English

Building the Business Case for New IT Capabilities; How to justify investment when value is strategic, shared, or only visible over time.

Many IT capabilities are essential and difficult to fund through a simple project ROI. The challenge is showing why architecture, governance, resilience, cybersecurity maturity, data foundations, and AI readiness deserve investment before the gap becomes expensive. Three pressure points make the case harder. - Shared value means the benefit often sits across several teams, while the budget sits in one place. - Timing creates friction because the cost is immediate while the value appears over time. - Risk translation is needed so business and finance leaders understand the consequence of delaying the investment. The working question is simple: how do we turn foundational IT capabilities into credible investment cases that link cost, risk, business value, and future flexibility? If you are building these cases internally, let’s compare how others are positioning value, risk, and timing.

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Why Taskrabbit chose Ultimate over 12 other competitors

Taskrabbit had tried other AI providers before, but none had been able to meet their needs — until they found Ultimate. Learn how Ultimate’s product features fit with their unique use cases better than any other vendor on the market.

Taskrabbit at a glance

The customer

Taskrabbit is a global digital platform that connects people seeking help with household tasks, such as furniture assembly, moving, and home improvements, to skilled, reliable Taskers in their communities.

The market

Taskrabbit is a two-sided marketplace that includes self-employed independent contractors, known as Taskers, and the clients who hire them.

The support team

250 agents offer localized support in 9 languages throughout North America and Europe.

The channels

Taskrabbit offers support across both ticket and chat. With Ultimate's bot, they have successfully automated 100% of first contact on support queries that they receive via chat.

The situation

After trying other providers in the past, Taskrabbit was in search of an automation solution that could meet their unique use cases.

The solution

Ultimate's chat automation solution proved to be the best fit for Taskrabbit thanks to our customizable analytics dashboard and ability to offer support localized by region.

Getting started with Ultimate

Taskrabbit had doubts about whether any automation solution could meet their specific needs. They had even tried other providers before, but had found the implementation too clunky and the bots too simplistic. The challenge for them was in the fact that they have unique use cases, as they serve a two-sided marketplace of both self-employed workers and the clients who hire them. More than simply being multilingual, their bot would also need to be able to route queries to the right countries by picking up on location and regional dialects, say for French Canadian or US Spanish. It was in meeting these specific requirements — along with ease of use and implementation — that Ultimate won out.

Mimi Erlick, Taskrabbit's Senior Program Manager, initially discovered Ultimate on Zendesk's list of recommended chatbots — an endorsement that stood out amid their automation skepticism. And beyond simply being able to meet their complex use cases, Ultimate’s product features — from the Zendesk integration and customizable analytics dashboard to its headless capability — enabled them to launch their bot in 9 languages within just 2 months. Mimi also credits Ethan, their customer success manager (CSM) at Ultimate, for their success in launching so quickly. “He understood what my questions were and was available to help us every day. I’d rate the support we got from Ultimate a million out of ten.” Now, 100% of chats start with their bot, and they’ve reached a 28% deflection rate — far exceeding their initial KPIs.

Get started with automation today

“When choosing a bot provider, it’s really about what the implementation looks like. We were focused on the ease of use with building and on the quality of the product features. That’s where Ultimate won.”

Mimi Erlick
Senior Program Manager, Taskrabbit

Deflection rate: 28%

Languages offered: 9

First contact automated: 100%

AI use case spotlight: Providing highly-localized automated support

Taskrabbit needed a bot that could route queries to the right geographic location, as different regions have unique support needs. This feat had proven too complex for other bots they’d tried in the past.
Ultimate’s bot not only recognizes the language that a customer is typing in but also pulls in the region listed in Zendesk, so someone can be talking in a language but not be tied to that language’s region.
With Ultimate, their bot both communicates in the right language and is able to connect customers to the most accurate content for their region.

Read about our multilingual AI

Use case spotlight: Customizable reporting with the Ultimate analytics dashboard

Before using a bot, Taskrabbit would prompt customers to manually enter their personal data, which often left a lot of room for error.
Through monitoring in their analytics dashboard, Taskrabbit now has much cleaner and more accurate data. This empowers them to craft more impactful support content and improve agent interactions.
The customizable dashboard provides Taskrabbit with useful information and offers a lot of filtering options. Mimi adds that, “since Ultimate acts as a virtual agent within Zendesk, we could also use all of our Zendesk dashes to support our metrics needs.”

Start your automation journey

The success story

Cost effective

Taskrabbit saw near-instant ROI and big annual cost savings with automation.

Happier agents

Agents have reported increased job satisfaction, as more monotonous queries have been taken over by their bot. In fact, Taskrabbit has achieved a 28% deflection rate through automation.

Multilingual

Taskrabbit was able to launch in all 9 languages they serve — including Italian, German, Spanish, French, and English. More than this, their bot offers regional, localized support.

Headless

Our headless solution was less work to launch than other chat automation solutions and enables seamless control of their bot flows.

Technologies

Ultimate: Chat automation Zendesk: A CRM Platform

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