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Belgium 11-12-25 Country Members Physical english

Next Generation Digital Twins - CIONET Belgium: Community Event

Imagine being able to monitor, simulate, and optimise an entire city, factory, or supply chain in real time. Next-generation digital twins are making this vision a reality, transforming how we manage and understand complex systems. By creating dynamic virtual replicas of physical assets and processes, digital twins allow organisations to predict issues, optimize performance, and make data-driven decisions with unprecedented accuracy.This event will explore how digital twins are being used across industries to revolutionize the way we operate and maintain large-scale, intricate systems—whether it’s the infrastructure of a smart city, the efficiency of a factory floor, or the resilience of global supply chains.Examples of Digital Twins in Action:Smart Cities: Urban planners can use digital twins to simulate traffic flow, monitor energy usage, or predict the impact of weather events on infrastructure. This enables cities to optimize resources and improve the quality of life for their citizens.Factories of the Future: Manufacturing plants are leveraging digital twins to monitor equipment in real time, prevent downtime, and optimize production lines. With predictive analytics, factories can avoid costly breakdowns and improve overall efficiency.Supply Chain Management: Complex supply chains, spanning continents and industries, can be modeled as digital twins to track shipments, simulate disruptions, and optimize logistics. Businesses can reduce inefficiencies and respond faster to market demands.Key Themes:Real-Time Monitoring and Simulation: How digital twins provide real-time insights into complex systems, allowing for dynamic response and optimization.Predictive Power: Leveraging AI and data analytics, digital twins help organisations predict and mitigate issues before they happen, from equipment failures to supply chain bottlenecks.Scalability Across Ecosystems: Digital twins aren’t limited to individual assets—learn how they can be scaled across entire ecosystems like smart cities or global supply chains for maximum impact.Building Trust and Security: With digital twins handling critical infrastructure and sensitive data, what are the security and governance frameworks needed to ensure trust in these virtual systems?Why You Should Attend:Next-generation digital twins are no longer just a concept—they are revolutionizing industries by offering a new way to manage complexity. Whether you’re looking to optimize a city, factory, or supply chain, this event will provide practical insights into how digital twins can transform your organisation’s operations and drive future innovation.

Belgium 12-12-25 Squad Only Physical english

Managing IT Cost Without Losing Capability ; A practical look at how to control infrastructure, apps, and dev spend

Everyone wants value for money. But in IT, that value is spread across infrastructure, software, services, and people. Your infra spend is creeping up. App maintenance is eating your budget. New development is exciting but comes with hidden overhead. And people costs, from operations to engineering, remain the largest, most overlooked slice. If you’re under pressure to optimise without compromise, this session brings the right questions, trade-offs, and shared lessons to the table.

Belgium 16-12-25 Invitation Only Physical english

CIONET Round Table: Mastering Enterprise Service Management

This CIONET Round Table will focus on how the IT department can be the enabler that unlocks organisational efficiencies and helps to improve the employee experience. We will explore how CIOs and Digital Leaders can fundamentally transform the internal service experience by breaking down organizational silos, orchestrating complex cross-functional workflows, and leveraging a unified platform to deliver a truly frictionless experience for every employee.

December 12, 2025 Squad Session Squad Only Physical english

Managing IT Cost Without Losing Capability ; A practical look at how to control infrastructure, apps, and dev spend

January 13, 2026 Squad Session Invitation Only Virtual english

Moving Legacy Systems to the Cloud Efficiently : Balancing cost, risk, and continuity in complex migrations

Migrating legacy systems to the cloud remains one of the toughest balancing acts in IT. Every choice affects stability, cost, and trust at once, and what starts as a modernisation effort quickly turns into a negotiation between ambition and reality. Suddenly budgets rise, dependencies appear late, and timelines tighten as old architectures collide with new expectations. In the end, success depends on sequencing, ownership, and aligning business priorities with infrastructure limits, and not only on technical readiness. Making it work requires more than a plan on paper. Knowing which systems genuinely belong in the cloud, which can wait, and which should stay put shapes the entire roadmap and defines its success. Each refactoring decision sets the level of future flexibility, but it also drives cost and risk. The trade-offs between speed, sustainability, and resilience only become clear once migration begins and pressure builds. Let’s discuss how to plan migrations that stay on track, manage hidden dependencies, and handle downtime with confidence. Let’s also discuss how governance, testing, and vendor coordination keep progress visible and credible. Are you in? A closed conversation for those who turn cloud migration from a disruption into a long-term advantage.

January 22, 2026 Squad Session Invitation Only Virtual english

AI-Driven Development: Redesigning workflows, responsibilities, and trust in the age of automation

AI coding assistants entered development teams quietly, but their impact grows by the day. What started as autocomplete now shapes architecture decisions, documentation, and testing. And when productivity gains are visible, so are new risks: security blind spots, uneven quality, and the slow erosion of shared standards. Teams move faster, but not always in the same direction. The challenge has become integration rather than adoption. And new questions have risen: how do you blend automation into established practices without losing oversight? When is human review still essential, and what should the rules of collaboration between developer and machine look like? As AI tools learn from proprietary code, where do responsibility and accountability sit? Let’s talk about how to redefine those workflows, balancing creativity with control, and protecting code quality in a hybrid human-AI environment. A closed conversation on where AI accelerates progress, where it introduces new debt, and how development culture must evolve to stay credible.

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How Storytel offers 24/7 support in 13+ languages

Swedish audiobook subscription service Storytel knows that offering excellent customer support is key for building brand loyalty. Here’s how they scaled their support across over a dozen languages without compromising on the quality of their CX.

Storytel at a glance

The customer

Storytel is a Swedish audiobook and ebook subscription service.

The market

Storytel is available in more than 25 countries with core markets in the Nordics.

The support team

26 agents provide localized support to customers throughout Europe and beyond.

The channels

Customer care is available 24/7 via both ticket and chat.

The situation

Their business was growing, and Storytel needed to find a way to scale their support without compromising on the quality of their CX.

The solution

Storytel now provides support in 13+ languages via ticket automation as well as chat, a channel they launched from scratch using Ultimate.

Getting started with Ultimate

Storytel believes in making it easy for customers to get help because they know that a good CX is key for building brand love. As their business began to grow, more subscribers meant more queries. They wanted to scale their support by offering customers more options to self-serve without skimping on their high standards for quality customer care. Being that they serve markets in 25 countries and counting, they needed to do all this in a localized, multilingual way.

To meet these challenges, they turned to Ultimate. It was easy for Storytel to start (and scale!) ticket automation, thanks to Ultimate's quick and easy integration with their CRM, Zendesk. In fact, they were able to go live in just 15 days. From there, they have expanded to serve customers in 13+ languages through automation. They have even added a new channel: chat, which has led to faster response times and the ability to offer their customers round-the-clock support. As a result, Storytel has achieved a 22% automation rate, and their bot has taken on 20% of their agents’ workload — enabling them to focus on more complex queries.

Start saving agent effort

“I firmly believe that making it easy for customers to get help in using our product and services makes them even more loyal and therefore, I wanted to provide 24/7 support for our customers. Ultimate helped us do that.”

Christopher Nørskov
Head of Customer Support Operations, Storytel

Agent workload saved: 20%

Languages offered: 13+

Chat bot-handled rate (BHR): 40%

AI use case spotlight #1: How Storytel automated support in over a dozen languages

It was critical that Storytel could offer support in all the language markets they serve – and their automated options were no exception.
Ultimate enabled them to integrate with Sunshine Conversations in Zendesk to offer support in their choice of 109 languages. They started with Danish and Swedish and then gradually added more to reach a total of 13+ languages within the first 9 months.
This gradual approach allowed them to enhance their CX by offering support to customers around the world, 24/7.

Learn about our multilingual AI

Storytel_CaseStudy_ContentBlock_2_chatChange_2x

AI use case spotlight #2: Scaling support by launching a new channel from scratch

Storytel was looking to offer their customers more options for resolving their queries. This is why they turned to chat automation – a completely new channel they launched from scratch.
From goal setting through execution and maintenance, they were supported in bringing their bot, Stella, to life. Their contacts on Ultimate's CS team were available to answer questions on Slack and provided Storytel with numerous touch points and check-ins along the way.
With chat, Storytel has achieved a 40% bot handled rate (BHR) with their bot, Stella.

See our chat solution in action

The success story

Seamlessly integrated

It was easy for Storytel to get started with our ticket automation solution because of its fast-and-easy integration with their CRM, Zendesk.

Time efficient

Storytel launched ticket automation in just 15 days. This resulted in a 20% reduction in agents' workload.

Scalable

Storytel scaled their support by offering chat automation, an entirely new channel they launched from scratch. They felt supported every step of the way thanks to their hands-on CS contacts at Ultimate.

Multilingual

Over the last 9 months, Storytel rolled out automated support in 13+ languages and counting, as our industry leading conversational AI offers 109 languages to choose from.

Technologies

Ultimate: Chat automation Ultimate: Ticket Automation Zendesk: A CRM Platform

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.