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Belgium 9-6-26 Invitation Only Virtual english

From Dashboards to Decisions: Restoring alignment, ownership, and confidence in enterprise reporting

Data availability keeps growing, but decision-making often feels slower. Every function builds its own dashboards, metrics multiply, and reports begin to contradict each other. What was meant to improve transparency now creates confusion. The problem is not access to data but alignment on interpretation. When information becomes noise, confidence in reporting collapses. People hesitate to act, functions challenge each other’s numbers, and trust in analytics erodes. The challenge lies in restoring clarity: deciding which metrics matter, who owns them, and how reporting connects back to action. Let’s discuss how to simplify information flows, define consistent metrics, and reconnect dashboards with decision-making. How ownership, cadence, and shared understanding bring alignment back. A closed conversation on rebuilding confidence in data, where clarity replaces overload and information once again supports action.

Belgium 10-6-26 Invitation Only Physical english

Man Overboard: A VIP Evening on the Human and Digital Anatomy of a Crisis

In the middle of the night, 200 miles from the coast, the alarm sounds. The "Man Overboard" cry isn't just about a person in the water; it’s the ultimate test of a crew’s preparation, psychological grit, and split-second communication. For the modern European CIO, the "Man Overboard" moment happens in the data centre, the boardroom, or the headlines. When the system fails, the pressure doesn't just sit on the servers; it sits on you. Join CIONET for an exclusive VIP evening at the coast, a deep dive into the Human and Digital Anatomy of a Crisis. We will explore why some leaders thrive under the crushing weight of a "Black Swan" event while others capsize, and how data serves as the steady keel that keeps the ship upright.

Belgium 12-6-26 Invitation Only Physical english

AI Governance at Scale: Defining boundaries, ownership, and accountability for AI at scale

AI started small: a few pilots, some dashboards, a couple of chatbots. But then it spread, quickly. Now every department wants a model, every vendor adds “AI-powered” to their pitch, and every regulator is asking about risk and transparency. Governance suddenly went from a nice idea to a full-time job. Scaling governance is harder than launching AI. Policies look great on slides, but in practice, ownership blurs and enforcement stalls. Central control slows things down, while local freedom invites risk. Everyone agrees AI should be safe and ethical, but no one agrees on who signs off when something goes wrong, all leading to AIs living as permanent PoCs. So how do you scale oversight without creating bureaucracy? How do you distribute responsibility between IT, business, and compliance? And what controls actually hold up when AI keeps changing after deployment? Let’s explore how organisations make governance part of daily operations, not an afterthought. A closed conversation for those trying to keep AI credible, compliant, and under control while it spreads across the enterprise.

June 2, 2026 Squad Session Invitation Only Virtual english

The Self-Healing Infrastructure: Designing automation that prevents failure without creating blind spots

Automation was supposed to make infrastructure predictable. Systems would detect anomalies, resolve issues, and learn from every incident. And for a while, it worked: fewer tickets, faster recovery, better uptime. Until something broke silently, and no one noticed. The system had learned how to fix itself, but not how to explain what it did.

June 9, 2026 Squad Session Invitation Only Virtual english

From Dashboards to Decisions: Restoring alignment, ownership, and confidence in enterprise reporting

June 12, 2026 Squad Session Invitation Only Physical english

AI Governance at Scale: Defining boundaries, ownership, and accountability for AI at scale

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How Vandebron scaled their chat support by 150% without scaling their team

Green energy provider Vandebron needed to manage a surge in volumes, while ensuring customers received the instant support they expect — all without hiring a single extra agent.

Vandebron at a glance

The customer

Vandebron is a green energy company providing households across the country with solar, wind, and bio energy.

The market

Vandebron serves 200,000 energy consumers with customer support in Dutch.

The support team

45 full-time employees receive an average of 5,000 chat requests per month.

The channels

Vandebron agents work across phone, email, and chat, with self-service available to logged-in customers.

The situation

Vandebron wanted to empower its customer support team to meet a surge in requests during the 2022 energy crisis.

The solution

Chat automation that fully resolves 50% of requests and proactively guides customers to self-serve and seamlessly integrates with its CRM platform: Salesforce.

Getting started with Ultimate

Vandebron wanted to make their CX as smooth as possible in the midst of a 2022 surge in energy prices. This included training their customers to self-serve, so they would get what they were urgently looking for faster. Vandebron found Ultimate through their CRM Salesforce's marketplace “Appexchange”, choosing it over the competition thanks to its seamless Salesforce CRM integration.

Automation helped Vandebron and their customers power through the energy crisis, letting them manage 150% higher volumes without needing to scale their team or tech resources. Now, their bot is doing the work of one entire support team.

Start scaling your support with AI

"Changing monthly payments, updating an address: We analyzed our data and found 70% of all customer questions could be grouped into 5-6 topics. These turned into the intents we began automating first."

Bob Molenaar
Digital Experience Manager, Vandebron

AI use case spotlight: training customers to “go digital”

Vandebron customers’ top FAQs revolved around monthly payments, energy usage, meter readings, and changing personal information. Answers to all of them were available on the website, so Bob's team only needed to efficiently triage requests and direct users to the right place to get started.
Their virtual agent, or bot, identified intents based on natural language processing (NLP), a branch of artificial intelligence. It would then handle simple requests fully, or collect information and create a case in Salesforce to reduce average handling time (AHT) for requests that ended up being escalated to a human.
Due to the energy crisis, monthly requests increased from 2,000 to 5,000 requests a month, but a 50% automation rate helped the team easily handle more volumes in less time.

See why our AI is a step above the rest

AI use case spotlight: monitoring customer satisfaction by measuring NPS

Vandebron has two ways of asking for customer feedback: random surveys throughout the year and regular feedback check-ins after every conversation, including post-chat.
Customers can give a star rating following a chat conversation. And the majority responds favorably to it: 50% give the bot 4 or 5 stars on average.

Start saving without sacrificing CSAT

The success story

Scalable

Currently, every season is busy season for Vandebron, so the fact that automation handles the work of an entire additional team is a life saver for them.

Headless

Vandebron chose Ultimate because it was recommended on the Salesforce marketplace, meaning they were able to integrate into Salesforce without creating silos or any interruptions to their existing tech stack.

Customer-friendly

Vandebron carefully tracks their NPS and have seen that customers are taking exceptionally well to automated, 24/7 chat.

Cost-effective

A 50% automation rate is driving down Vandebron's cost per interaction, enabling Vandebron to handle more overall volumes at a lower cost.

Technologies

Ultimate: Chat automation

Partners

CIONET Business Circles

Cyber Circle

CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.