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Belgium 01-10-2026 Squad Only Virtual english
Low-code, no-code, and AI tools are giving business teams more ability to build solutions themselves. The challenge is setting the right boundaries before fast local solutions become important operational assets. Three pressure points need attention. - Boundaries must be clear: teams need to know what they can build alone and what requires IT, security, or architecture review. - Supportability matters when a quick solution becomes business-critical. - Risk control remains necessary around data access, compliance, security, process dependency, and maintenance. The working question is simple: how do we enable business-led development while keeping security, ownership, and support under control? If you are trying to enable this safely, let’s compare approaches with others facing the same balance.
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Belgium 06-10-2026 All Members Physical english
As enterprise AI transitions from experimental Proofs of Concept (POCs) into real implementations, digital leaders are encountering a shared challenge: consumption-based public cloud token billing models do not fit neatly into traditional IT budgeting. Daily token consumption can rise unexpectedly, pushing expenses through the roof while arbitrary caps quickly kill momentum for innovation. For many CIOs, this raises an open strategic question: How do we keep costs under control while further stimulating innovation? During this interactive CIONET roundtable, we will explore among peers how to navigate AI tokenomics. Rather than treating public cloud LLMs as the default path, we will investigate how different execution environments, ranging from hybrid cloud setups and targeted on-premise models to specialised edge hardware, can help balance cost with performance. This session is intentionally designed as an open peer-to-peer exchange; a space to compare notes, challenge current ways of working and architectural setups, and discuss practical approaches to building predictable, scalable AI models.
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Belgium 08-10-2026 All Members Physical english
Every large organisation has been through a major transformation, and most through several. The word transformation is misleading because it suggests a beginning and an end. But organisations that do well are the ones that have given up on the idea of arriving and realise that constant change has become the new norm, and missing a single cycle leaves you permanently behind. This evening, two leaders will share how they think about this, coming from opposite directions. John Porter led Telenet through a sustained period of reinvention spanning the pandemic, a full reorganisation into tribes, M&A, and a shift to a performance driven culture. Along the way, the IT department was dissolved and technology was embedded inside autonomous tribes that run as small businesses. There is no CIO at Telenet. It is Telenet Group’s purpose to become a digital-first, customer-centric organisation. To deliver on this ambition, it has embarked on a transformation journey built on three pillars: (i) the implementation of a scaled-agile operating model (organisation), (ii) the acceleration of digitisation and automation underpinned by optimised IT systems, platforms, and strategic technology partnerships (digitisation), and (iii) a performance leadership culture focused on accountability, ownership, and a change mindset (culture). Kris Vervaet, on the other hand, has just become CIO at KBC, the bank whose mobile app has been ranked best in the world three times and whose AI assistant Kate now handles 70% of customer queries on its own. But Kris is no ordinary CIO: he ran DPG Media Belgium as CEO, and KBC went looking for someone who has led transformation rather than someone who manages technology. So while one organisation got rid of the CIO role, the other reinvented it, and both are thriving. The conversation will range across organisational and IT redesign, the rise of digital-first customer experience, the impact of AI on how every business is run, and the harder questions of culture, talent and leadership. The question for every leader in the room is what that tells you about your own role, your own operating model, and the pace at which you are prepared to keep evolving.
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CIONET Trailblazer: CISO: The Shift from Prevention to Resilience: Turning Visibility into Execution
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CIONET Trailblazer: AI Transformation: Bridging the Cultural Divide to Achieve Competitive Advantage
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How TeleClinic future-proofed their support with AI-powered automation
When the pandemic made automation a necessity, TeleClinic turned to Ultimate for an automation solution that could provide empathetic and efficient customer support at scale. Three years later, TeleClinic continues to trust Ultimate for the future success of their CX.
TeleClinic is a platform that matches patients with doctors for online consultations via mobile app.
Since launching in 2015, TeleClinic has emerged as Germany's leading provider of telemedicine. They serve a two-sided market of healthcare professionals and patients.
A team of 20 customer service agents provide round-the-clock support to TeleClinic users.
TeleClinic offers automated support via both ticket and chat.
When the pandemic created an unforeseen spike in demand, TeleClinic knew they needed to automate. Since then, their unique use cases have called for an even more sophisticated automation solution
Not only did Ultimate help agents manage a 500% uptick in requests during the pandemic, but it has since enabled them to separately serve both doctors and patients via two custom-built bots.
TeleClinic experienced a 500% increase in requests during the pandemic, which was overwhelming for their support team to say the least. From where they saw it: they could either hire and onboard a lot more people quickly, or automate processes to support their existing team. When faced with this decision, it was clear that AI-powered automation was the only logical choice. After researching other competitors, TeleClinic chose Ultimate as the best automation solution to meet their complex use cases in serving both doctors and patients. They also needed to work with an automation provider located in the EU to ensure GDPR compliance, and Ultimate fit the bill.
Three years later, Ultimate’s automation solution continues to help remove barriers in access for people seeking telemedical support – and to the doctors looking to provide it. For example, both patients and doctors are able to self-serve much more quickly through the platform, with a whopping workload reduction of 18.9 hours per ticket. TeleClinic has also been able to steadily reduce costs, with €100,504.42 saved in 2023 alone. They’ve achieved all this while keeping their agents happy, too. Due to upticks in requests during hay fever season or when there is a stomach bug going around, agent workload remains stable thanks to automation. As a result, agent NPS score has been a steady 8.5/10. From a global pandemic to hay fever season, TeleClinic feels prepared to weather whatever the future holds thanks to Ultimate's automation solution.
Philipp Weidenbach
Head of Patient Operations, TeleClinic
Telemedicine is a naturally complex industry so TeleClinic loves our solution that provides tailored support to both time-pressed doctors and patients in need.
With a bot taking care of common customer requests, TeleClinic can meet fluctuating demand — without increasing agents’ workload.
Given the sensitive nature of the requests TeleClinic’s support team handles, they needed an automation partner they could rely on to treat customer data securely.
Their bot sits inside their existing tech stack and seamlessly integrates with their CRM, Zendesk. Ultimate analytics dashboard provides clear and easy to use stats.
In a high-stakes and ever-changing industry like telemedicine, TeleClinic is always thinking about how they can up their support game by using the best that CX automation has to offer. They are currently curious about how they can harness the potential of UltimateGPT , which uses generative AI to offer even more empathetic and efficient support as they continue to scale.
CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.
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The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.
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Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !
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CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.
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