Belgium 9-9-25 Squad Only Physical english
As Belgium navigates the complexities of GDPR and various data sovereignty regulations, organizations across multiple industries face both challenges and opportunities in managing their data across borders. The quest for compliance often intersects with the need for business growth, raising questions about the balance between protection and progress. How can companies effectively own and safeguard their data while ensuring compliance without stifling innovation and expansion in a multi-industry landscape?
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Belgium 11-9-25 Squad Only Virtual english
You’ve built the portal. Added the chatbot. Rolled out self-service. But your support lines are still ringing. And your frontline teams are still improvising. If you want digital services to feel seamless, not just look polished, this session brings you back to where value is felt: at the frontline.
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Belgium 13-9-25 All Members Physical english
Join us for a scenic ride along the route of the Brabantse Pijl!This ride is suitable for all levels of cyclists and doesn’t require advanced technical skills. We’ll start at de Zoete Waters, where parking is available, and head into the charming Brabant region. Along the way, we’ll tackle some of the area’s iconic climbs — including the legendary Moskesstraat, known for its cobbled character and history in pro cycling. Expect a relaxed, friendly atmosphere and beautiful views throughout. Whether you're training, exploring, or just riding for fun, you’re more than welcome to join!
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September 9, 2025 Squad Session Invitation Only Virtual polish
Utrzymanie talentów w organizacji IT ulokowanej na konkurencyjnym rynku pracy to nie lada zadanie. A jeśli do tego mówimy o organizacji z sektora publicznego? O swoich i swojej organizacji doświadczeniach, metodach i programach opowie Anna Wituła z CIRF. Będzie to jak zawsze okazja do dyskusji na temat różnych sposobów na utrzymanie talentów w firmie.
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September 9, 2025 Squad Session Squad Only Physical english
As Belgium tackles GDPR and data sovereignty rules, organizations face challenges and opportunities in cross-border data management. Balancing compliance with growth raises key questions: How can companies protect and control their data while staying compliant—without blocking innovation and expansion across industries?
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September 11, 2025 Squad Session Invitation Only Virtual polish
W fabrykach cyberbezpieczeństwo często zależy od podwykonawców – integratorów, dostawców systemów automatyki i firm serwisowych, które mają zaskakująco szeroki dostęp do infrastruktury OT. W tej prezentacji Igor Zbyryt z BZK pokaże, jak z perspektywy końcowego użytkownika i integratora wygląda współpraca z tymi firmami oraz jakie realne ryzyka to niesie – również w kontekście NIS2. Zamiast wyliczać różnice między IT a OT, skupi się na wspólnym mianowniku i tym, co trzeba zmienić w podejściu organizacji, żeby cyber w produkcji zaczęło działać.
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Published on: July 30, 2025 @ 9:19 AM
For many, AI still feels like just another tool in the digital transformation arsenal. But Yuma sees it differently, and so does its Managing Partner, Michel Herquet.
Published on: June 25, 2025 @ 9:14 AM
How can CIOs ensure that their critical systems never go dark, even amid failures, updates, or entire cloud region outages? For Haytham Elkhoja, Principal Architect and Principal SRE at Kyndryl, the answer lies well beyond lift-and-shift strategies or generic cloud SLAs. In this CIONET Trailblazer interview, Haytham shares insights from his report “Cloud Adoption for Mission-Critical Workloads – Principles for Always On Applications,” offering a new blueprint for CIOs navigating the high-stakes transition of core systems to the cloud.
Published on: May 28, 2025 @ 9:38 AM
As AI moves from novelty to necessity, consumers expect hyper-personalised, pre-emptive experiences. In this CIONET Trailblazer interview, we sit down with Sean Heshmat, EMEA and APJ Head of Data & AI at Cognizant, to unpack findings from the New Minds, New Markets report on AI-powered consumers, the Agentic Internet, and strategies for embedding AI at the heart of the customer journey.
Published on: May 06, 2025 @ 10:25 AM
Transform individual gains into enterprise wins with generative AI.
Tuesday, May 13, 2025, 10:30 AM - 1:30 PM (Central European Time)
Microsoft Belux, Passport Building Luchthaven,
Brussel Nationaal 1K, 1930 Zaventem
Published on: April 30, 2025 @ 9:04 AM
How can enterprises transform scattered knowledge into strategic intelligence? As data volumes explode and information silos multiply, digital leaders face a growing challenge: making enterprise knowledge accessible, reliable, and actionable. Deloitte’s answer? RAG as a Service is a cutting-edge approach to AI-powered knowledge management built on Retrieval Augmented Generation.
Published on: April 03, 2025 @ 10:17 AM
Retour sur Les Rencontres CIONET du 1er avril – Quand les attentes envers le CIO redessinent les contours du leadership digital
Le 1er avril à Liège, dans l’élégance feutrée de l’Hôtel Selys, CIONET Belgium a lancé en beauté la saison 2025 de son programme Les Rencontres – un cycle d’échanges intimistes, 100 % francophones, qui réunit les leaders du numérique pour discuter, débattre et déconstruire les évidences.
Published on: March 26, 2025 @ 9:59 AM
AI and data have become essential tools for businesses, but how do you ensure they create real, lasting impact? At Telenet Group, data isn’t just about analysis: it’s actively shaping decisions, optimising customer journeys, and enhancing connectivity. Their approach recently earned them a Data Maturity Award, recognising their ability to turn data into tangible business value.
Published on: March 04, 2025 @ 5:07 PM
Renewed collaboration will see Cognizant provide support across IT services with the aim of reducing overall costs and significantly improving the user experience
Published on: February 26, 2025 @ 10:51 AM
Over the past decade, the role of the CIO has evolved from a back-office supporting function to a central position that enables business strategy through technology. Today’s technology leaders must balance modernising legacy systems, scaling AI, and aligning IT investments with ESG goals—all while ensuring operational efficiency and security.
Published on: February 25, 2025 @ 4:14 PM
Disclaimer: This personal view on the position of Red Hat within the AI-landscape is based on the personal experience of a specialist solutions architect in application development and AI.
Published on: February 25, 2025 @ 10:33 AM
In today's digital age, The AI revolution is fundamentally changing how businesses operate while simultaneously the threat landscape is changing. Security strategies, practices, and tactics need to evolve to be more proactive, requiring a risk-informed security model to stay ahead of threats, making it imperative for organisations to adopt robust cybersecurity measures. One such measure is the implementation of an Enterprise Cybersecurity Platform, which plays a pivotal role in the fight against cybersecurity threats. This blog will explore the significance of such platforms and offer insights into the cyber risks companies face, explaining why a platform approach is essential in addressing these challenges.
Published on: January 29, 2025 @ 9:58 AM
As organisations increasingly embrace cloud technologies to drive innovation and agility, misconceptions about cloud security persist. To demystify these challenges, we spoke with Stefaan Van Hoornick, Cloud and DevOps Security Presales Engineer at Trend Micro, to explore the nuances of cloud security and share actionable insights with the Belgian CIO community.
Published on: December 18, 2024 @ 9:07 AM
In this edition of CIONET Trailblazer, we are excited to present an exclusive interview with Bart Windal, Country General Manager of IBM Belgium/Luxembourg. We dive into IBM's approach to ethical and responsible AI, showcasing how the company is leveraging its legacy as a trusted technology partner to set new standards in AI governance.
Published on: November 27, 2024 @ 10:45 AM
Welcome to another edition of CIONET’s Trailblazer, our feature series where we interview digital thought leaders. In this edition, we speak with Tom Olislagers, Chief Technology Officer Western Europe at Dell Technologies. We discuss how Artificial Intelligence (AI) is shaping the way we work, learn, and connect—and what it means for organisations, teams, and individuals.
Published on: November 21, 2024 @ 10:58 AM
In early October, Cognizant and Google Cloud hosted a workshop to lay the groundwork for Data Strategy 2025. The event brought together CIOs, CDOs, and their direct reports from various industries to start drafting their data strategies for 2025.
Published on: October 30, 2024 @ 9:34 AM
In this CIONET Trailblazer article, Stef Schampaert, Country Managing Director of Red Hat Belgium & Luxembourg shares insights into Red Hat's journey, their strategic focus areas, and how they empower organisations to innovate confidently in an ever-changing tech landscape. Key topics include Red Hat’s approach to hybrid cloud, the evolution of OpenShift, and its role in AI-driven development.
Published on: October 29, 2024 @ 11:37 AM
(English below)
Security Xperience : découvrez les nouveautés liées à la sécurité et des témoignages exclusifs
Published on: October 22, 2024 @ 10:04 AM
Until October 31, you were able to compete for the title of The Smartest Cyber Expert 2024. You needed to fill in 20 questions divided into 5 different categories: News & current affairs; Buzzwords and abbreviations; Legislation and policy (including NIS2); Technological developments; (ethical) Hacking and Fraud.
Published on: September 27, 2024 @ 10:41 AM
(English below)
Mainframe Day 2024 : découvrez comment le Mainframe s’offre une nouvelle jeunesse
Published on: September 25, 2024 @ 8:59 AM
In this edition of CIONET Trailblazer, we dive into MindWave’s unique strategy of operating between Belgium and Greece in an exclusive interview with Johan Nagels, CEO & Founder of MindWave. With a mission to solve one of the key challenges facing CIOs—finding IT resources at a reasonable cost—MindWave’s dual presence drives innovation and offers competitive solutions through nearshoring. We explore how this cross-cultural collaboration enhances their growth and how they are capitalising on Greece's emerging tech scene while staying competitive in the evolving global talent landscape.
Published on: September 18, 2024 @ 3:44 PM
(English below)
AI & Data Xperience : l’événement pensé pour l’avenir de votre entreprise
Published on: September 11, 2024 @ 2:57 PM
Etex modernises its IT foundation for a new era of sustainable innovation.
Cognizant and SAP partnered to migrate a business-critical SAP ECC environment to S/4HANA to ready Etex for future transformation and innovation.
Published on: August 28, 2024 @ 10:10 AM
LCL has managed to position itself as a leader in sustainability within the data center industry. We spoke to Laurens van Reijen, Managing Director, and Steve De Craene, Finance Manager, about how they integrated sustainable practices into their operations, the strategic insights that drove their journey, and the key takeaways from their second sustainability report. This episode of CIONET Trailblazer explores how LCL’s approach to environmental responsibility is setting new standards in the industry and offers practical lessons for organisations striving to innovate sustainably.
Published on: July 31, 2024 @ 9:20 AM
In this CIONET Trailblazer episode, together with Laetitia Dierinck, VP Business Excellence Acceleration - SME/LE, we explore the transformative leadership style that has become a cornerstone of Telenet Business's success: Servant Leadership. See how this approach empowers teams, fosters innovation, and creates a resilient organisational culture. Discover what defines this leadership philosophy and how you can integrate these principles to drive growth and engagement within your organisation.
Published on: July 02, 2024 @ 10:51 AM
About the LCL Sustainability Report 2023
This sustainability report is the second of its kind for LCL. Since the first report, they have made significant progress in addressing environmental impact, social impact, and good governance. LCL's dedication to achieving climate neutrality by 2030 remains steadfast, as does their commitment to communicate the progress. With this report, LCL wants to show how they - in the world of data centres - are paying more attention to their impact on the environment and society. The central theme of our Sustainability Report, ‘Together We Thrive’, is a testimony to their belief that collective action and connection are essential. As trailblazers in their field, they want to inspire, invite and motivate all stakeholders - customers, partners, suppliers, employees, and governments - to join them on our journey to sustainability. This report also provides an opportunity for stakeholders to see how their business is evolving and to provide feedback on LCL's sustainability performance.
Published on: June 26, 2024 @ 2:25 PM
Those who want to continue growing, innovating, and competing in the digital age must digitise. Digital transformation processes are crucial for organisations, but executing them successfully proves to be a major challenge: 70% of digital transformations fail. Why? Because one factor is often overlooked: the relationship between people and technology.
This edition of the CIONET Trailblazer Series delves into this challenge with Pascal Laffineur, CEO at Yuma. Pascal shares his insights on a successful digital transformation that people want to work with. This process changes not only the way organisations work but also their identity and culture. Therefore, when digitising, it is crucial not to overlook the human element that underlies every facet of business operations. After all, organisations operate with people to deliver value for other people.
Published on: June 21, 2024 @ 11:23 AM
Lorenzo Bernardi, Head of Security Services de NRB, nous explique comment l’entreprise basée à Herstal s’investit dans la lutte cruciale de la cybersécurité des organisations belges et internationales.
Published on: June 21, 2024 @ 11:17 AM
Lorenzo Bernardi, Head of Security Services at NRB, explains how the Herstal-based Group is committed to the crucial fight for the cybersecurity of Belgian and international organisations.
Published on: June 19, 2024 @ 12:25 PM
Enhance Your Customer Engagement with SAP Emarsys and SAP Commerce Cloud
Published on: May 31, 2024 @ 4:37 PM
Did you know that, on average, companies waste 30% of their cloud spend due to inefficiencies? As more businesses adopt artificial intelligence (AI) and migrate to the cloud, managing cloud spend has become a critical challenge. In this era of optimising operations and minimising costs, organisations are constantly seeking innovative ways to leverage AI advancements like Open AI GPT-3.5 and GPT-4 to revolutionise their business processes. However, it's important to recognise that choosing the right AI model not only impacts performance but also has significant cost implications. This is where the concept of FinOps comes into play.
Published on: May 29, 2024 @ 9:13 AM
In this edition of the CIONET Trailblazer, we sit down with Pierre Marchand, Chief Data Strategist at Cognizant, to discuss the strategic considerations behind AI investments. Pierre provides valuable insights into how organisations can identify AI projects and use cases that offer the greatest value. We explore the importance of aligning business and IT strategies, leveraging data products, and fostering collaboration to enhance AI's impact. With practical advice and proven strategies, Pierre offers a comprehensive guide to achieving successful AI adoption and maximising value creation.
Published on: April 24, 2024 @ 9:31 AM
In an age where data is as valuable as currency, organisations must understand its worth and learn how to navigate its tides. As the Product Marketing & Solutions Marketing Director for EMEA & LATAM at Denodo, Errol Rodericks has seen firsthand the transformative power of data when properly harnessed. Herein lies a chart for navigating the complexities of data-driven transformation, democratisation, ethical considerations, and the significance of data products, from the perspective of a modern-day organisation.
Published on: March 27, 2024 @ 10:49 AM
How to face the challenge of adopting advanced ‘cloud’- technology while maintaining strict security measures? That is the key question this edition of the CIONET Trailblazer Series delves into with Pieter Molen, Technical Director Benelux at Trend Micro. Pieter shares valuable insights on enhancing cloud security architectures and fostering a culture of shared accountability. Aimed at digital and IT leaders navigating the complexities of cloud security, this conversation offers innovative strategies for reducing risks and maximising business opportunities. We also explore the future of cloud computing, where innovation and security intersect to redefine digital transformation.
Published on: March 15, 2024 @ 3:29 PM
As we move deeper into 2024, it is imperative for data management leaders to look in their rear-view mirrors to assess and, if needed, refine their data management strategies. One thing is clear; if data-centric organisations want to succeed in 2024, they will need to prepare for an environment in which data is increasingly distributed.
Published on: March 15, 2024 @ 3:11 PM
Artificial intelligence (AI), machine learning (ML), and deep learning (DL) have the potential to transform all aspects of business, from customers and employees to development and operations. Building AI/ML into your applications can help you achieve measurable business outcomes. Read this e-book to learn how Red Hat can help you build a production-ready AI/ML environment that accelerates the development and delivery of intelligent applications to support your business goals.
Published on: March 05, 2024 @ 10:49 AM
Ever wonder why everyone's talking about data? It's not just a buzzword — it's the secret sauce for making smarter decisions, understanding your customers, and saving money. When you follow the data instead of gut feelings, you're on the path to better pricing, effective marketing, and products people actually want.
Published on: February 28, 2024 @ 9:11 AM
Deloitte's Tech Trends 2024 offers an outlook on how emerging technologies are pivotal to strategic business transformation. In this CIONET Trailblazer episode, Deloitte unveils the profound impact of innovations like generative AI and digital twins on industry paradigms, highlighting their role in driving competitive advantage and operational excellence. Featuring insights from Tom Van Boxstael, AI & Data Partner at Deloitte, the discussion provides a comprehensive roadmap for businesses aiming to navigate and capitalise on the digital revolution, ensuring readiness for the challenges and opportunities that lie ahead.
Published on: February 27, 2024 @ 2:01 PM
The internet we know and love today was initially built in the 1960s as a communication system that would survive a nuclear war. That is why Transmission Control Protocol/Internet Protocol (TCP/IP) was invented - to specify how computers transfer data from one device to another. However, it was also built with the vision that information should be free and that a network could and should be trusted.
Published on: February 07, 2024 @ 10:27 AM
In well-chosen, sustainable partnerships lie powerful levers. LCL therefore takes on the role of ambassador for Close the Gap (mission: reducing the digital divide worldwide) and Digital For Youth (mission: safe and easy access to a laptop for all children and youth in Belgium). By giving enterprises’ ICT equipment a second life, Close the Gap reduces waste and increases opportunities for those who have less. As a pacesetter, the data centre company shares that impactful story with its stakeholders.
Published on: January 31, 2024 @ 9:31 AM
All companies, no matter their industry, share a common challenge with their IT environment: growing complexity. To anticipate the pitfalls this complexity brings in terms of reliability, security and efficiency of IT operations, new ways of working are being adopted. These modern ways of working such as agile and continuous integration / continuous deployment already used in the world of application development, have trickled over to IT Operations and have proven their merits. ModernOps is gaining widespread adoption among companies, transcending traditional boundaries and proving to be a transformative force.
In this episode of the CIONET Trailblazer, Hendrik Devos, technology Lead at Kyndryl Belux and Marnix Gillis, Distinguished Engineer at Kyndryl talk about how ModernOps transforms IT organisations by fostering a collaborative culture that prioritises adaptability, innovation and continuous learning, ultimately driving sustainable business outcomes.
Published on: January 24, 2024 @ 3:50 PM
Can we talk about translations? We’ve heard many, many clients tell us what a hurdle translations can be. Human translation gets you the best results, but it takes a lot of time and can be expensive. Machine translation seems like a great alternative, but you never know what you’re getting. You’d almost be tempted to start copying your content and pasting it into ChatGPT for better results.
Published on: January 19, 2024 @ 2:50 PM
Canon USA works with a large network of vendors. Its finance department struggled to receive and process as many as 5,000 vendor invoices a month—most of them filled with a complex matrix of information like date ranges, machine serial numbers, meter readings, fuel fees, and other charges. On top of that, many of the invoices were created on paper documents, and much of the processing involved invoices for relatively small dollar amounts—sometimes less than $150.
Published on: December 20, 2023 @ 8:57 AM
In this CIONET Trailblazer episode, "Preventing AI Unleashed: Ethical and Legal Frontiers," we delve into the transformative impact of generative AI. Joining us are Wouter Travers, a Technology Advisory expert at PwC, and Loïc Delanghe, Senior Managing Associate IP/IT/Data law and a Certified Data Protection Expert at PwC Legal. Together, we'll explore the reshaping of industries through AI and the crucial need for aligning technological advancements with ethical and legal benchmarks.
Published on: November 29, 2023 @ 11:45 AM
In this episode of the CIONET Trailblazer, we meet Jelle Schroven, Regional Director Belux at Zscaler. Together, we delve into how Zero Trust, traditionally a security framework, is evolving into a crucial enabler for business transformation. This discussion not only focuses on Zscaler's implementation but also on the broader application and impact of Zero Trust in the industry.
Published on: October 25, 2023 @ 9:21 AM
In this CIONET Trailblazer episode, we're joined by Olivier Lallemand, Chief Operations Officer, Applications at NRB. We'll question whether organisations should employ multiple cloud computing services rather than relying on one. With Olivier's expertise, we'll uncover strategies, real-world applications, and practical insights essential for navigating the challenges of single or multi-cloud environments.
Consult Venture Partners differentiates itself with Alda Ai, a finance-savvy AI assistant
Consult Venture Partners is a global consultancy firm that provides thought leadership and insights in digital transformation, fintech, AI and wealth management. Founded in 2022, its genesis results from the success of City Wharf Private Wealth Ltd. (CWPW), formerly a digitally-led wealth management firm in the UK.
Having first founded CWPW, Ashlea Atigolo and Elemi Atigolo capitalized on the company’s achievements to launch Consult Venture Partners. The story of CWPW—and its pioneering use of the Alda Ai digital concierge from IBM Business Partner INATIGO—provides insight into one of Consult Venture Partners’ key marketplace differentiators, its customer service.
CWPW was launched in early 2020 in partnership with St. James’s Place PLC, a leading FTSE 100 wealth management group. It was one of only a handful of firms to fully integrate environmental, social and governance (ESG) principles into its core values.
From the outset, CWPW’s founders had envisioned bringing much-needed digital innovation to the traditional wealth management industry using leading-edge technology to cater to individuals accustomed to always-on services and social responsibility. However, the founders had no idea that they were launching a new business just before the start of the COVID-19 pandemic.
When the pandemic arrived in the UK in March 2020, CWPW saw a once-in-a-lifetime opportunity to change the face of the industry with its digital services. Its founders knew that the firm could stand out from the competition and help future-proof its business by providing a 24x7, client-focused experience.
“Wealth management firms typically use live call center approaches,” says Ashlea. “The majority in the UK, and in most countries, don't have any form of online interaction; they don't have a live chat or chat assistant in any form.”
Already, the firm was looking at IBM watsonx Assistant technology to meet its requirements. “IBM Watson® is the leader when it comes to conversational AI and the kind of machine learning and natural language processing we needed,” says Elemi.
Successfully answered 92% of queries correctly
Webinar registrations resulted from 47% of queries
We did our background research. We knew that IBM Watson was the leader in conversational AI. ”
As the rest of the financial services industry scrambled to serve its customers despite having no in-person meetings and severely reduced call center services, other firms lost valuable traffic and interaction from prospective clients visiting their websites because of poor user experiences. They rushed to improve their online presence to respond to the change in client expectations for a digital, always-on experience.
As a new firm, CWPW had no entrenched customer service operations. It could create an all-new digital customer service experience from scratch. Using the leading-edge IBM Watson technology on IBM Cloud® would provide chat interactions that would feel as if a prospective client were speaking to a human, rather than a robot, without the expense of staffing a call center 24 hours a day.
The founders of CWPW knew just where to go for the right technology. They turned to INATIGO, an innovation company that creates AI solutions with a human touch.
CWPW wanted an enterprise-grade digital assistant that would respond to website visitors’ questions like a human help desk agent, not a typical rules-based chatbot. Alda Ai, a conversational, AI-powered digital concierge from INATIGO, fit its needs perfectly. Alda Ai uses IBM watsonx Assistant technology to understand questions posed in natural language. The enterprise-grade solution is built for security and scalability because it runs on IBM Cloud.
“We did our background research. We knew that IBM Watson was the leader in conversational AI,” says Elemi. “We also knew that because the INATIGO solution is enterprise-grade, security would be taken care of and it would deal very well with data privacy, which was important to us as a financial firm.”
By using Alda Ai from INATIGO, CWPW gained a turnkey solution with all the embedded security, privacy and scalability features that IBM watsonx Assistant and IBM Cloud offer. Critically, Alda Ai is fluent in financial industry customer service and financial literacy thanks to INATIGO’s extensive experience in the financial as well as technology sectors.
“It was very important that if we were going to be setting a precedent in pioneering this type of technology in our firm, we had to be sure that this would be one of the top AI assistant experiences in the industry,” says Ashlea. “Because from our experience, other assistants are just not very good.”
By using the INATIGO solution powered by IBM Watson technology, CWPW also created an efficient way to engage with as many people as possible from the moment they reached the firm’s website. The digital assistant was the first-of-its-kind in the wealth management industry that could provide detailed answers to questions regarding the firm’s products and services, guide users to the right pages and suggest that they sign up for a webinar or a personal consultation.
“We wanted this experience to be as if someone came to our actual office and got a chance to speak with us,” says Elemi. In an in-person visit, a prospective client could learn about the firm and its values. “Those tours are typically interactive. It's not just taking someone around the office. They get to ask their questions and express what is important to them, why it's important and so on. And that's really been put into the assistant, which is difficult to do.”
INATIGO implemented the solution in just three weeks. The company offered the Alda Ai assistant as a service to CWPW. INATIGO continues to add value by updating the content and continuing to train the assistant as it learns. It also provided performance reports to CWPW. Alda Ai is also available as an interactive voice response (IVR) assistant.
Although INATIGO has been working with IBM for less than two years, it was quickly accepted into the prestigious With Watson® program. It catapulted from the starter program into the Embedded Solution Agreement (ESA) program in just 12 months because of its already mature and deployable solutions, such as Alda Ai.
A lot of people think that this is a live chat and that they are speaking to a live person. ”
When it launched Alda Ai, CWPW became the UK’s first wealth management firm to offer an AI-powered digital assistant. Following the launch of the service in October 2020, the wealth management firm received industry accolades, including qualifying as a finalist for “Most Innovative Wealth Management Model” in the Wealth Management Technology category from the WealthBriefing European Awards. That’s the kind of name recognition and reputation boost a wealth management firm critically needs, especially when in-person engagement is limited.
INATIGO trained the IBM watsonx Assistant-powered Alda Ai to provide conversational responses that keep users engaged. Alda Ai responds to questions just as a human concierge might. When it doesn’t fully understand a question, it asks, “did you mean?” and provides alternative topics. After responding to an inquiry, the digital assistant asks whether it correctly answered the user’s question. The firm reported that up to 95% of website visitors say their questions were answered correctly.
“A lot of people think that this is a live chat and that they are speaking to a live person,” says Ashlea.
Alda Ai provided an around-the-clock digital customer service experience specific to CWPW’s products and services. The fact that the assistant understood the very specialized terminology of the wealth management industry set CWPW apart from competitors that might offer simple chatbots. The IBM Cloud-based digital assistant also provided a financial advantage to CWPW as it provided service without heavy investment in a 24-hour “live chat” or call center staff. When users wanted one-on-one human interaction, they could easily set up appointments with the firm’s wealth managers through the website.
Because of the COVID-19 pandemic, Alda Ai was initially created to provide general information to prospective and new clients. According to Ashlea: “Financial firms needed to offer some sort of concierge-like way to digitally engage. So we heavily pivoted Alda for new clients — to attract them in, nurture them and then give them the information quickly and easily so that they could then convert into a lead for the firm.”
Alda Ai thus helped CWPW generate business even when the firm wasn’t open. From October 2020 to June of 2021, an average of 39% of Alda Ai inquiries translated into leads. Alda Ai also offered a link to its on-demand webinars. During this period, 47% of inquiries resulted in webinar bookings.
As a result of CWPW’s success—and prompted by numerous inquiries and interest from private equity firms and wealth management firms—Ashlea and Elemi decided to change their focus and launch Consult Venture Partners. Thus, in 2022, CWPW became Consult Venture Partners.
Consult Venture Partners’ mission is to provide world-class and award-winning expertise to some of the world’s leading businesses and institutions to help them stay ahead of the curve. The company powers its customer service with Alda Ai acting as a digital concierge, which enables the young firm to quickly and affordably drive customer engagement.
Consult Venture Partners also plans to support its clients with other INATIGO offerings. INATIGO continues to improve and enhance Alda Ai and its other AI-powered solutions, including solutions designed to increase financial literacy. Toward this end, INATIGO offers EcoTaylor, the world’s first AI-powered voice assistant that helps people tackle climate issues; Finley AI, the world’s first AI voice-powered financial well-being assistant; and Monay, a financial literacy AI assistant.
“Using this type of conversational AI can help firms showcase how they are digitally engaging and future-proofing their companies and businesses with this forward-thinking technology,” concludes Ashlea.
Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?
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The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.
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Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !
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CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.
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